Chapter 10: Communication in the Workplace

Test Bank

Multiple Choice

1. Match the proper term to this definition: a metaphor that is extremely common because most people feel that work is not only undesirable but actually oppressive.

a. Instrument of domination metaphor

b. Machine metaphor

c. Family metaphor

d. Culture metaphor

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Organizations as Instruments of Domination

Difficulty Level: Easy

2. Which metaphor of organizations mentioned in the text is most related to the transactions of communication?

a. Instrument of domination metaphor

b. Culture metaphor

c. Family metaphor

d. Machine metaphor

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Organizations as Cultures

Difficulty Level: Hard

3. Match the proper term to this definition: the preparation for becoming a worker in the form of socialization that takes place in a child’s early life through family interaction and exposure to the media.

a. Vocational anticipatory socialization

b. High code adoption

c. Spillover effect

d. Sedimentation

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Easy

4. Match the proper term to this definition: the process by which repeated everyday practices create a “structure” for performance in the future.

a. Sedimentation

b. Structuration

c. High code adoption

d. Continuation of identity

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Knowledge

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

5. Intimacy and support are more characteristic of which type of goals?

a. Achievement goals

b. Relational goals

c. Efficiency goals

d. Instrumental goals

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Workplace Goals

Difficulty Level: Easy

6. A theme being laid down into the organization by the workers’ talk and everyday relational practices is referred to as ______.

a. sentimentality

b. harassment

c. sedimentation

d. vocational anticipatory socialization

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

7. The text describes three ways in which, when you are at work, you are in a different frame where you enact relationships and perform identities connected to work. Which of the following is NOT one of those ways?

a. Workplace formality/hierarchy

b. Workplace identities

c. Workplace routine

d. Workplace goals

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Application

Answer Location: Going to Work: The Workplace as a Special Frame

Difficulty Level: Medium

8. Match the proper term to this definition: not a property of an organization, but an interpersonally and relationally transacted product of communication based on the relationships between people.

a. Core competencies

b. Continuation of identity

c. Organizational climate

d. Vocational anticipatory socialization

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Knowledge

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

9. In order to become a member of any workplace you give up lots of your freedom in order to devote most of your time to working for your employer, when you would rather be doing something else. This is an example of which of the following?

a. Meaning making

b. Connectedness–separateness dialectic

c. Continuation of identity

d. Relational goals

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Organizations as Instruments of Domination

Difficulty Level: Hard

10. What factors do traditional conceptions of organizations usually overlook?

a. Physical structures

b. Relationships

c. Hierarchies

d. Bureaucracies

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: The Workplace as Relationships

Difficulty Level: Easy

11. The stress of Leroy’s project deadline at work caused him to be short-tempered with his wife at home. What is the name for this type of reaction?

a. Spillover effect

b. Isolation effect

c. Hawthorne effect

d. Relationship effect

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Application

Answer Location: Support for Personal Matters

Difficulty Level: Medium

12. According to Zweig, which aspect of a worker’s relationship with an organization is rarely found in other, personal relationships?

a. Expectations of role performance

b. Expectations of some forms of surveillance and intrusion

c. Expectations of mutual benefit

d. Expectations of an ongoing relationship

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Surveillance in an Organization

Difficulty Level: Medium

13. ______ theory points to the regularities of human relationships that act as rules and resources drawn on to enable or constrain social interaction.

a. Structuration

b. Organizational Communication

c. Workplace Goals

d. Work/Life Balance

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

14. The notion of ______ time is the time a person is actually counted as being at work and therefore is paid for doing such work.

a. structured

b. organizational

c. workplace

d. industrial

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Industrial Time

Difficulty Level: Medium

15. A personal problem at home negatively affecting someone’s performance at work is known as the ______ effect.

a. spillover

b. isolation

c. Hawthorne

d. relationship

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Support for Personal Matters

Difficulty Level: Medium

16. An example of ______ is when a child watches a television show about firefighters and proclaims to want to be a firefighter.

a. vocational anticipatory socialization

b. high code adoption

c. spillover effect

d. sedimentation

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Medium

17. The generation of individuals born from 2005-present are known as the ______.

a. Baby Boomers

b. Generation X

c. Millennials

d. Generation Z

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

18. The generation of individuals born from 1982-2004 are known as the ______.

a. Baby Boomers

b. Generation X

c. Millennials

d. Generation Z

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

19. The generation of individuals born from 1943-1960 are known as the ______.

a. Baby Boomers

b. Generation X

c. Millennials

d. Generation Z

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

20. The generation of individuals born from 1961-1981 are known as the ______.

a. Baby Boomers

b. Generation X

c. Millennials

d. Generation Z

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

Multiple Response

1. SELECT ALL THAT APPLY. Positive influences of relationships at work include ______.

a. support for personal matters

b. workplace benefits

c. friendship with the boss

d. support for workplace performance

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Positive Influences of Relationships at Work

Difficulty Level: Easy

2. SELECT ALL THAT APPLY. Many workplaces require dressing a particular way. Which are occupations that might have such a requirement?

a. Pilots

b. Nurses

c. Restaurant servers

d. Hotel workers

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Application

Answer Location: Workplace Identities

Difficulty Level: Medium

3. SELECT ALL THAT APPLY. Friendships in the workplace can have a positive impact but can also have negative consequences. Which are among those challenges?

a. People are taken away from the work they should be doing, spending more time talking about their personal lives.

b. There is an expectation for friends to do favors for one another that might require a person to violate organizational rules.

c. The instrumental goals could dominate the relational goals.

d. Friends do not always get along, which could disrupt the work of others in the organization.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Disruptive Friendships

Difficulty Level: Medium

4. SELECT ALL THAT APPLY. Many people develop friendly relationships with one another when they are at the same level. But if one person gets promoted and becomes the boss, what are some of the issues that could arise?

a. Personal information acquired during the friendship could become a source of conflict.

b. It could have an adverse effect on the other members of the same team.

c. Workers will tend to become suspicious that the boss will show favoritism toward friends.

d. There could be an undesirable effect on morale.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Application

Answer Location: Friendship With the Boss

Difficulty Level: Medium

5. SELECT ALL THAT APPLY. Before clocks became important for employers to count the number of minutes workers were at work, the predominance of agricultural work was based on which approach(es) to time?

a. Rainfall

b. Crop cycles

c. Availability of daylight

d. Seasons

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Industrial Time

Difficulty Level: Medium

6. SELECT ALL THAT APPLY. Which are forms of communication that can create hostile relationships?

a. Bullying

b. Derogatory talk

c. Negative performance evaluation

d. Backstabbing gossip

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Application

Answer Location: Hostile Relationships

Difficulty Level: Medium

7. SELECT ALL THAT APPLY. Which statements are true about the ways in which organizations as workplaces are transacted in discourse?

a. Relationships are the true driving force of any organization.

b. Problems and successes in the workplace both have a relational basis.

c. Relationships outside of the workplace frequently impact work performance and relationships within the workplace.

d. All of your activities in the workplace occur in the context of relationships

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: The Workplace as Relationships

Difficulty Level: Medium

True/False

1. The “workplace” is best viewed as a relational enterprise that involves meaning making, rhetorical visions, and everyday communication.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Communication in the Workplace

Difficulty Level: Easy

2. The “Protestant work ethic” is the lack of drive to achieve success through hard work.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Easy

3. “Bonding weekends” and “team-building exercises” are workplace activities generally valued and anticipated by employees.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Organizations as Machines

Difficulty Level: Medium

4. A machine metaphor represents organizations as standardized by repetition, specialization, or predictability.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Organizations as Machines

Difficulty Level: Easy

5. The “structuration theory” views organizations primarily in terms of the patterns of relationships among the members of the organization.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

6. The workplace frame is one in which instrumental goals tend to dominate over relational goals.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Going to Work: The Workplace as a Special Frame

Difficulty Level: Easy

7. Workplace culture, workplace groups, and workplace communities consist of thinking, reflective people who monitor their own behavior and try to reinvent a new style each day.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

8. Most organizations try to create an atmosphere of friendliness and the valuing of customers by the use of such phrases as “Your call is very important to us.”

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Organizations as Machines

Difficulty Level: Easy

9. Clear relational connection and positions of power in the workplace are rarely established through the ways in which people talk with one another.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Workplace Formality/Hierarchy

Difficulty Level: Medium

10. People derive much of their sense of identity from their job.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Medium

11. For children who have not yet experienced the workplace, these kinds of stories, comments, and conversational pieces are formative.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Medium

12. The workplace frame is one in which instrumental goals tend to dominate over relational goals.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Going to Work: The Workplace as a Special Frame

Difficulty Level: Medium

13. Relational goals are focused on tasks and achievement of organizational objectives.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Workplace Goals

Difficulty Level: Easy

14. Formality/hierarchy creates distance between workers and management and establishes clear relational connections among people.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: The Workplace as a Special Frame

Difficulty Level: Medium

15. Professional face involves the behaviors, courtesy, and interaction styles that are appropriate for people to present to others in a workplace.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: The Workplace as a Special Frame

Difficulty Level: Medium

16. Organizational climate is not a property of organizations but an interpersonally and relationally transacted product of communication based on the relationships between people.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Knowledge

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

17. Beyond learning workplace norms specific to a particular organization, people at work can be a source of information about the actual job we are doing and can provide insight into how to improve our performance.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: The Workplace as Relationships

Difficulty Level: Medium

18. Supervisor support, in particular, is especially meaningful when dealing with such spillover in the workplace.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: The Workplace as Relationships

Difficulty Level: Medium

19. Although coworkers might be suspicious of friendships at work, especially wondering if special favors are being provided or perhaps feeling like outsiders, they are even more suspicious of what might be happening among people involved in a romantic relationship at work.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Application

Answer Location: Disruptive Romantic Relationships

Difficulty Level: Medium

20. Backstabbing gossip and derogatory talk about other employees are examples of employee-abusive communication.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Hostile Relationships

Difficulty Level: Medium

21. Organizational metaphors structure ways of seeing and thinking that guide the ways in which managers and members of organizations view them.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Organizations as Cultures

Difficulty Level: Medium

Short Answer

1. A child can learn about the mysteries of the workplace from parents and other family member by what specific medium?

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Hard

2. What is the term for the time a person is actually counted as being at work and therefore is paid for doing such work?

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Knowledge

Answer Location: Industrial Time

Difficulty Level: Easy

3. What is a term used when employers use electronic performance monitoring as a legitimate way for an organization to keep an eye on what its workers do?

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Knowledge

Answer Location: Surveillance in an Organization

Difficulty Level: Medium

4. Some workplaces might aim to use industrial time–such as “clocking in”–as a way to have perfect control over workers’ personal time. How might workers form a relational base and come together in a sense of community to resist management’s efforts?

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Industrial Time

Difficulty Level: Medium

5. What is another term for any unwelcome sexual advance or conduct on the job that creates an intimidating, hostile, or offensive working environment?

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Knowledge

Answer Location: Hostile Relationships

Difficulty Level: Easy

6. Give two examples of how the workplace constrains the kinds of identity you can perform and require that you develop or adopt a professional working identity.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Application

Answer Location: Workplace Identities

Difficulty Level: Medium

7. What is the term used to signify distance between workers and management and establish clear relational connections among people in the workplace?

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: The Workplace as a Special Frame

Difficulty Level: Medium

8. What is the term used when, in the workplace, you adopt a new “working identity” by adapting your communication to represent the behaviors, courtesy, and interaction styles that are appropriate for people to present to others?

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Workplace Identities

Difficulty Level: Medium

9. What is meant by the term meaning making?

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Learning About the Workplace

Difficulty Level: Hard

10. ______ is the preparation for becoming a worker and begins in a child’s early life through family interaction and exposure to the media.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Medium

11. A ______ represents organizations as standardized by repetition, specialization, or predictability.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Organizations as Machines

Difficulty Level: Medium

12. It is very clear that to become a member of any workplace you are faced with the ______ dialectic. You give up lots of your freedom to devote most of your time to working for your employer, when you would rather be doing something else.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Organizations as Instruments of Domination

Difficulty Level: Medium

13. List the give generations in the current workforce.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Knowledge

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

14. ______ is the process by which repeated everyday practices create a “structure” for performance in the future.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Knowledge

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

Essay

1. Describe how differences in power in personal relationships outside of the workplace are unique from differences in power within workplace relationships.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Application

Answer Location: Workplace Formality/Hierarchy

Difficulty Level: Medium

2. Select one television show or movie and describe how it might socialize a child to think of work in a particular way.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Hard

3. There are many ways in which people tend to learn and think about the workplace. Describe some of those ways.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Learning About the Workplace

Difficulty Level: Medium

4. Describe how organizations produce and reproduce themselves over time through conversations between the individuals within the organization.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

5. Describe how an organization can benefit from positive relationships among the workforce.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Workplace Benefits

Difficulty Level: Medium

6. Describe how you might learn to distinguish clearly between the front and back regions when it comes to “playing around” in the workplace.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Analysis

Answer Location: Workplace Identities

Difficulty Level: Hard

7. Describe the difference between instrumental goals and relational goals.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Workplace Goals

Difficulty Level: Medium

8. Explain how knowing and using specialized language in the workplace gives you special positioning and expert involvement?

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: Workplace Identities

Difficulty Level: Medium

9. Explain how listening to adults talk about the work they do influences a child’s attitude toward the workplace.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Medium

10. Describe the difference between some forms of “intrusion” that are regarded as acceptable in the workplace, and some that are seen as a violation of personal liberty.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Analysis

Answer Location: Surveillance in an Organization

Difficulty Level: Medium

11. Explain how working with individuals can differ based on their generation.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

12. How should generational stereotypes in the workforce be handled?

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Application

Answer Location: Diverse Voices: Generations in the Workplace

Difficulty Level: Medium

13. Explain the importance of the workplace frame.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Application

Answer Location: Going to Work: The Workplace as a Special Frame

Difficulty Level: Medium

14. Explain how the formality/hierarchy distinction at work is transacted.

Learning Objective: 10.2: Explain how the workplace can be considered a special frame.

Cognitive Domain: Comprehension

Answer Location: The Workplace as a Special Frame

Difficulty Level: Medium

15. Explain the major premise of Structuration Theory.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

16. Explain the sedimentation process in an organization.

Learning Objective: 10.3: Describe organizations as constituted by unique communication cultures and relationships between members.

Cognitive Domain: Comprehension

Answer Location: Workplace Routine and Structuration Theory

Difficulty Level: Medium

17. List 10 activities in the workplace that occur in the context of relationships.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: The Workplace as Relationships

Difficulty Level: Medium

18. Explain the premise of spillover effects. How can this impact workplace performance?

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Application

Answer Location: Support for Personal Matters

Difficulty Level: Medium

19. Explain how the organization can benefit from positive relationships among the workforce.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Support for Personal Matters

Difficulty Level: Medium

20. Explain how time spent with workplace friends could be potentially negative for the workplace.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Support for Personal Matters

Difficulty Level: Medium

21. Describe how conflict between friends can impact the workforce.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Support for Personal Matters

Difficulty Level: Medium

22. How might romantic relationships in the workplace be a disruption?

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Comprehension

Answer Location: Disruptive Romantic Relationships

Difficulty Level: Medium

23. Illustrate examples of contemptuous or discounting messages in the workplace.

Learning Objective: 10.4: Describe how the workplace can be understood by relationships.

Cognitive Domain: Application

Answer Location: Hostile Relationships

Difficulty Level: Medium

24. Explain the process of vocational anticipatory socialization.

Learning Objective: 10.1: Explain how people learn about the workplace.

Cognitive Domain: Comprehension

Answer Location: Vocational Anticipatory Socialization

Difficulty Level: Medium