Chapter.14 Operations Analysis And Benchmarking Test Bank 3e - Final Test Bank | Health Care Operations 3e by Langabeer by James R. Langabeer. DOCX document preview.
Chapter 14: Operations Analysis and Benchmarking
True or False Questions
- A key point to remember in defining an operational analysis is to focus on metrics that can be influenced by management action.
- True
- False
- Hospitals serving a large proportion of Medicare, Medicaid, or indigent patients should focus operational analysis on maximizing charges.
- True
- False
- Cost per unit should be the major focus of operations analysis in hospitals facing increasing revenue constraints in today’s market.
- True
- False
- The important part to consider when taking an operational analysis to the department level is to use a measure of output that is relevant to that department.
- True
- False
- Data Envelopment Analysis (DEA) is a recommended technique for hospital managers attempting to create a benchmark with data from organizations of varying scale.
- True
- False
Multiple Choice Questions
- Operations analysis should focus on which metrics?
- Profitability
- Metrics influenced by management action
- Metrics aligned with strategic objectives
- All of the above
- Time fames for monitoring operational performance should look across a full year because:
- A year long analysis takes into account seasonal variations in volumes
- Monthly analysis provides a less variable average
- Comparison with quarterly averages will hide occasional errors in management
- None of the above
- Comparison of fiscal year to date measures between the current year and prior years are valuable because:
- The current month provides more detailed insight to operational performance
- It provides context for seasonal variations in observed results
- Neither a nor b
- Both a and b
- Which type of analysis of operational metrics can identify changes in performance over time?
- OLS Regression
- Data Envelopment Analysis
- Trend analysis
- Stochastic Frontier Analysis
- Benchmarks established using a hospital’s own historical performance data are:
- Industry benchmarks
- External Benchmarks
- Derived benchmarks
- Internal benchmarks
- How does an operations analysis determine what a “good” value is for an operational metric?
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Connected Book
Final Test Bank | Health Care Operations 3e by Langabeer
By James R. Langabeer
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