Chapter 4 Communicating Across Cultures Test Bank Answers - International Management 10e | Test Bank with Answer Key by Helen Deresky by Helen Deresky. DOCX document preview.
International Management, 10e, (Deresky/Miller)
Chapter 4 Communicating Across Cultures
1) ________ describes the process of transmitting information through media such as words, behavior, or material artifacts, to assist in decision making.
A) Ethics
B) Communication
C) Planning
D) Strategy
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
2) Communication to managers is of vital importance because it ________.
A) demonstrates the manager's depth of knowledge
B) immediately results in an increase of revenue
C) indicates technological advancement
D) greatly helps in negotiating future plans
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
3) Which of the following does NOT constitute a normal interpersonal communication task for managers?
A) coordinating activities
B) disseminating information
C) motivating employees
D) giving speeches at conferences
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
4) John sent an email requesting George to join him in the conference room at 4 P.M. and to bring the final report on the building's floor plans. However, George's secretary skips reading the entire email and simply informs George to join John in the conference room at 4 P.M. This is an example of ________.
A) ambiguity
B) divergence
C) noise
D) feedback
Difficulty: 1: Easy
Chapter: 4
Skill: Application
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Analytical thinking; Written and oral communication
5) Anything that disrupts the communication process is known as ________.
A) noise
B) encoded message
C) decoded message
D) feedback
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
6) Which of the following is the primary cause of noise in the communication process?
A) a lack of cultural empathy
B) poor listening skills
C) the technology used in the medium of communication
D) the difference between sender and receiver's life space
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
7) Accurate interpersonal communication occurs when the message ________ by the sender is ________ by the receiver.
A) sent; received
B) intended; understood
C) implied; accepted
D) encoded; decoded
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Analytical thinking
8) Which of the following terms refers to any cultural variables that undermine the communication of intended meaning?
A) cultural ethics
B) cultural empathy
C) cultural noise
D) cultural attribution
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
9) Intercultural communication most likely occurs when ________.
A) messages are transmitted between members of the same culture
B) a member of one culture sends a message to a member of another culture
C) people from one culture migrate to another region
D) the communication process between two cultures is hindered
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
10) ________ is the process in which people look for the explanation of another person's behavior.
A) Attribution
B) Dissonance
C) Miscommunication
D) Affirmation
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
11) According to Hall and Hall, when people experience a failure in communication, they tend to blame the confusion on the other person's stupidity, deceit, or craziness. This process of trying to explain the other person's behavior is known as ________.
A) cultural noise
B) attribution
C) stereotyping
D) kinesic behavior
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
12) Trust improves cross-cultural communication by ________.
A) making sure that all of the business transactions are based on arm's-length relationships
B) replacing formal legal contracts for global firms
C) encouraging the open exchange of ideas and information
D) helping people plan for known circumstances
Difficulty: 3: Challenging
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
13) Which of the following will help an international business manager cultivate trust in cross-cultural communications?
A) staying away from conflicts that need to be addressed
B) making communications as formal as possible and refraining from open communications
C) socializing when possible and making friendly contacts with persons involved
D) establishing trust and achieving hidden agenda without being conspicuous
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
14) According to the GLOBE project, workers from countries that ranked high on performance orientation, e.g., the United States, ________.
A) do not take hard facts and figures seriously
B) prefer direct and explicit communication
C) make avoiding conflict a priority
D) do not encourage friendly relationships
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
15) According to the GLOBE project, a coworker or subordinate from Sweden, a country ranking low on assertiveness, would most likely recoil from ________.
A) explicitness in communication
B) a two-way dialogue
C) a gift exchange before talking business
D) a direct approach along with facts and figures
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
16) Brenda is the head of a sports firm in Sweden. In order to communicate effectively with her workers, Brenda should ________.
A) build friendly relationships and encourage two way discourse
B) communicate information in a direct and explicit way
C) communicate information with facts and figures
D) exchange gifts with her employees frequently
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
17) Tom manages a U.S. pharmaceutical subsidiary located in Ireland. In order to communicate effectively with Irish employees and improve their productivity, Tom should ________.
A) emphasize achieving objective end results
B) challenge the employees to perform better
C) provide positive support to employees
D) address conflicts during group meetings
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Analytical thinking
18) Which of the following is true about language?
A) Language does not entail facial expressions and gestures.
B) National languages, dialects, and translation facilitate straightforward communication.
C) Language has both verbal and nonverbal characteristics.
D) Business jargons are common across cultures.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
19) Communication senders and receivers from different cultures use ________ to encode or decode the message.
A) perceptions
B) filters
C) written tools
D) media
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
20) Which of the following terms is used to refer to the positive or negative evaluations, feelings, and tendencies that individuals harbor toward objects or concepts and affects the communication process?
A) customs
B) attitudes
C) traditions
D) values
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
21) Which of the following is defined as a group of people who share a unique way of life within a larger, dominant culture?
A) macroculture
B) subculture
C) cultural universal
D) monoculture
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
22) The Topangins are a minority group in the Canary Island, with a set of preferences, attitudes, and taboos, distinct from that of the national culture. Therefore, they are often overlooked when foreign businesses choose to customize their products for the inhabitants of the islands. The community is an example of ________.
A) cultural universal
B) monoculture
C) subculture
D) stratification
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Analytical thinking
23) In an interview, a British journalist asked a German athlete, "Are you a typical German?" When asked to clarify, the journalist explained that a typical German loved machines, worked hard, and was dependable. This is an example of ________.
A) cultural noise
B) discrimination
C) kinesic behavior
D) stereotyping
Difficulty: 1: Easy
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Analytical thinking
24) Which of the following is one of the reasons that language frequently causes miscommunication during international business situations?
A) frequent use of hand gesture with explanations
B) translating a local language too literally
C) speaking the local language with a native accent
D) conveying facts while using appropriate body language or symbols
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
25) ________ are letters, figures, colors, or other characters that communicate a meaning.
A) Rituals
B) Symbols
C) Norms
D) Customs
Difficulty: 1: Easy
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Application of knowledge
26) Understanding foreign languages is especially important for international managers because of ________.
A) increased diversity in the global workforce
B) reduced incidence of outsourcing
C) dominance of English in business communication
D) decline in the status of the United States as a superpower
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
27) ________ refers to behavior that communicates without words.
A) Thought patterns
B) Nonverbal communication
C) Intrapersonal communication
D) Cultural noise
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
28) ________ is one of the elements of nonverbal communication.
A) Ethnicity
B) Gender
C) Kinesic behavior
D) Language
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
29) Jordan is employed in an American investment firm and is currently working with Japanese clients on a new project. He uses a lot of hand gestures during meetings which his clients find very distracting and rude. This has also led to many misunderstandings between Jordan and his Japanese clients in the recent past. Which of the following best describes such a situation?
A) risk aversion
B) organizational anarchy
C) cross-cultural risk
D) acculturation
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
30) Posture, gestures, facial expressions, and eye contact are examples of ________.
A) kinesic behavior
B) proxemics
C) paralanguage
D) object language
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
31) Which of the following is a true statement regarding kinesic behavior?
A) Facial expressions have the same meaning across cultures.
B) Minor variations in body language are insignificant.
C) Hand gestures are universally interpreted.
D) The meaning of body movements varies by culture.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
32) Subtle differences in eye behavior are known as ________.
A) proxemics
B) tics
C) stereotypes
D) oculesics
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
33) The tendency of Americans to look people in the eye contrasts with the tendency of the British to keep looking away while conversing. Such differences are categorized as ________.
A) oculesics
B) proxemics
C) paralanguage
D) object language
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
34) During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia such body language would most likely be interpreted as ________.
A) personal space invasion
B) rudeness
C) curiosity
D) reluctance
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
35) Which of the following terms refers to the influence of closeness and space on communication?
A) oculesics
B) kinesics
C) aesthetics
D) proxemics
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
36) A ________ culture is characterized by people standing close together and touching a great deal.
A) low-contact
B) monochronic
C) high-contact
D) polychronic
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
37) Which of the following will a person working in a high-contact culture most likely experience?
A) coworkers spending time together socially
B) managers using hand motions to express emotion
C) managers bowing to their seniors as a token of respect
D) coworkers putting an arm over their colleague's back
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
38) Which of the following is an example of proxemics?
A) using facial expressions
B) standing close to others
C) speaking quickly
D) using a translator
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
39) Josh, a tourist from the United States, goes on a five-day trip to Japan. Apart from learning their rich history and heritage, he notices that people do not shake hands, but bow to each other. He is most likely to conclude that the Japanese have a ________.
A) low-context culture
B) monotheistic culture
C) polychronic culture
D) low-contact culture
Difficulty: 1: Easy
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
40) Which of the following would most likely occur in a low-contact culture?
A) colleagues greeting each other by formal touch
B) colleagues standing close to each other
C) colleagues maintaining a respectful distance while greeting each other
D) colleagues greeting each other by giving a peck on the cheek
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
41) The culture of which of the following countries has a close conversational distance?
A) Russia
B) Sweden
C) Brazil
D) United States
Difficulty: 1: Easy
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
42) ________ refers to how something is said rather than the content—i.e., the rate of speech, the tone and inflection of voice, other noises, laughing, or yawning.
A) Proxemics
B) Paralanguage
C) Object language
D) Kinesic behavior
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
43) Which of the following is an element of paralanguage?
A) hand gesture
B) body posture
C) yawning
D) personal touch
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
44) Changing the meaning of words by changing the inflection of your voice is an example of ________.
A) paralanguage
B) object language
C) proxemics
D) oculesics
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
45) The considerable variation between Americans and Chinese in the use of silence during meetings is an aspect of ________.
A) proxemics
B) haptics
C) paralanguage
D) object language
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
46) The manner in which people communicate through material artifacts such as architecture, office design, and cars is known as ________.
A) object language
B) oculesics
C) paralanguage
D) proxemics
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
47) Which of the following is true about monochronic and polychronic cultures?
A) Monochronic cultures experience time in a linear way; polychronic cultures view time as having a past, present, and future.
B) Monochronic cultures treat time as a tool for bringing order to life; polychronic cultures tolerate many events occurring simultaneously.
C) Monochronic cultures experience time in a nonlinear way; polychronic cultures focus on only one single event at a time.
D) Monochronic cultures tolerate many events occurring simultaneously; polychronic cultures treat time as a tool for bringing order to life.
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
48) Which of the following is a characteristic of a person in a monochronic culture?
A) considers time to be flexible
B) adheres to plan commitments
C) focuses on multiple tasks at a time
D) is accustomed to long-term relationships
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
49) Which of the following is a true statement about polychronic cultures?
A) Time serves to order life into compartments.
B) People in polychronic cultures focus on only one task at a time.
C) Polychronic people focus on relationships rather than material systems.
D) Polychronic people are highly driven to complete tasks by assigned deadlines.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
50) Classified and compartmentalized, time serves to order life in a ________.
A) monochronic culture
B) low-contact culture
C) high-contact culture
D) polychronic culture
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
51) Carlos has an appointment with Josefa in a half hour at his office. However, Carlos decides to take care of some personal errands on his way to the office and informs Josefa. Carlos does not make it on time for the appointment. Josefa most likely concludes that Carlos is from a ________.
A) high-context culture
B) low-context culture
C) monochronic culture
D) polychronic culture
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
52) Which of the following countries exhibit a high-context culture?
A) Japan
B) Germany
C) The United States of America
D) Switzerland
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
53) Saudi Arabia is a country characterized by a high-context culture. This implies that ________.
A) the people of Saudi Arabia tend to conduct negotiations as efficiently as possible
B) the people of Saudi Arabia tend to use legalistic contracts to conclude agreements
C) business is primarily deal-oriented in Saudi Arabia
D) personal relations and goodwill are valued in Saudi Arabia
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
54) Low-context cultures tend to ________.
A) emphasize nonverbal messages
B) information processes tend to be more formal
C) view communication as a means to promote smooth, harmonious relationships
D) prefer an indirect and polite face-saving style of communication
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
55) Low-context cultures are characterized by ________.
A) a high degree of sensitivity to the context
B) a high degree of mutual respect
C) controlled information flows
D) complex rituals
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
56) In polychronic cultures, ________.
A) members are easily distracted and are inclined to do many tasks at once
B) people view time as linear and punctuality as a virtue
C) managers make commitments, set deadlines, and adhere to a strict schedule of meetings and activities
D) managers and investors are impatient and want quick returns
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
57) Which of the following is a characteristic of a person from a polychronic culture?
A) focuses only on one thing at a time
B) changes plans frequently
C) adheres to time commitments
D) is accustomed to short-term relationships
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
58) Which of the following situations illustrate a polychronic perspective?
A) When an American talks to a Latin American, he or she may unconsciously back up to maintain personal space.
B) In Islamic countries close interaction between men and women is not encouraged in public places.
C) Latin Americans have a flexible perception of time and may not arrive exactly at the pre-determined time for appointments.
D) People in young countries like Australia, Canada, and the United States are relatively focused on schedules, punctuality, and time as a resource.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
59) Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?
A) In high-context cultures, the message is implicit; in low-context cultures, the message is explicit.
B) In high-context cultures, there is a low sensory involvement; in low-context cultures, there is a high sensory involvement.
C) In high-context cultures, many tasks are handled simultaneously; in low-context cultures, only one task is handled at a time.
D) In high-context cultures, work time is flexible; in low-context cultures, work time is not flexible.
Difficulty: 3: Challenging
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
60) In high-context cultures, ________.
A) feelings and thoughts are not explicitly expressed
B) information is readily shared
C) people have high sensory involvement
D) nonverbal communication is not important
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
61) In ________ cultures, people expect others to understand unarticulated moods, subtle gestures, and environmental clues.
A) high-contact
B) low-contact
C) high-context
D) monochronic
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
62) Which of the following is true about high-context cultures?
A) One has to "read between the lines" and interpret meaning from one's general understanding.
B) Communication media is entirely explicit and information is readily available.
C) People convey their thoughts and plans in a direct, straightforward communication style.
D) People are talkative, obvious, and redundant.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
63) In ________ cultures, communication occurs within an extensive network of close personal and business relationships.
A) high-contact
B) monochronic
C) high-context
D) low-contact
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
64) Which of the following is most likely a characteristic of low-context cultures?
A) Work and social relationships are inseparable.
B) Individuals base meaning on subtle gestures.
C) Individuals must read between the lines.
D) Feelings and thoughts are expressed in words.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
65) The executives from Carlo Foods, United States, are in Japan to negotiate with Jeong, the head of a local investment firm. While Jeong listens to their plans, he realizes that there are considerable amounts of calculation errors in the market statistics involved in the plan. He starts showing signs of impatience and folds his hands, with a frown on his face. The executives realize that something is wrong and are confused about it. Jeong most likely belongs to a ________.
A) low-contact culture
B) high-context culture
C) high power-distance culture
D) polychronic culture
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
66) The international business manager of Toro Automobiles, based in London, is currently in Indonesia negotiating with potential partners to set up a manufacturing plant. He is intrigued and startled by the lack of apprehension shown by every person he has met in standing close to him when greeting him. This is because the persons or the groups involved in the meeting are a part of a ________.
A) low-context culture
B) polychronic culture
C) high-context culture
D) high-contact culture
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
67) Advertising themes often convey unfavorable and embarrassing interpretations. This is most likely because ________.
A) popular slogans used in international advertising do not use idiomatic expressions
B) advertising themes often lose their original meaning in translation or give the wrong impression
C) language is rarely subtle
D) colloquial expressions are more likely than not to puzzle native speakers
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
68) Al Razim, a construction engineer, recently traveled to Germany in order to find investors for his real-estate project. While he finally succeeded in getting an investor, he was surprised by the explicitness of the Germans. Sometimes all he got was a direct "No." This is because Germans are a ________ culture.
A) polychronic
B) high-context
C) low-context
D) high-contact
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
69) Which of the following is most likely a characteristic of communication channels in low-context cultures?
A) rapid spread of information
B) informal flow of information
C) upward flow of information
D) controlled flow of information
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
70) The Japanese preference for humanity, reciprocity, and analytic logic is known as ________.
A) kieretsu
B) ringi-sho
C) ningensei
D) allogato
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
71) Which of the following is a characteristic of the Japanese ningensei style?
A) reciprocity
B) explicitness
C) verbal agility
D) immediate feedback
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
72) Larry is a top-level manager at Smart-Tech, an American semiconductor firm. Larry is involved in the negotiation procedures between Smart-Tech and a Saudi Arabian financial group. Larry has recently arrived in Saudi Arabia for the purpose of negotiating the final terms of the contract. Which of the following statements undermines the argument that Larry should adhere to a strict agenda when negotiating with the Arabs?
A) Both Saudi Arabia and the United States are low-contact cultures.
B) Both Saudi Arabia and the United States are high-contact cultures.
C) Saudi Arabia is a polychronic culture.
D) Saudi Arabia is a monochronic culture.
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments; Written and oral communication
73) As manager with an international trade firm, John Smith frequently travels between Europe and Saudi Arabia. On John's most recent trip to Saudi Arabia, he noticed that Tariq, his business associate, not only talked about business matters but also talked about several other things, such as upcoming events in Saudi Arabia and the associated impact on the economy. This most likely indicates that Tariq is from a ________.
A) low-contact culture
B) polychronic culture
C) low-context culture
D) high power-distance culture
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments
74) Larry is a top-level manager at Smart-Tech, an American semiconductor firm. Larry is involved in the negotiation procedures between Smart-Tech and a Saudi Arabian financial group. Larry arrives in Saudi Arabia hoping to quickly conclude the business deal. However, to his surprise the Arabs show no great interest in coming to a decision, despite several rounds of discussion. This type of behavior from the Saudi Arabian financial group is most likely attributed towards its ________.
A) high-context culture
B) monotheistic culture
C) monochronic culture
D) low-contact culture
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments; Written and oral communication
75) Jerry, representing a U.S firm, is sent to Saudi Arabia to negotiate his company's contracts. Which of the following should Jerry keep in mind when negotiating with the Arabs?
A) Business should be conducted personally and not via telephone or email.
B) Arabs value time, and deadlines are to be kept at all costs.
C) Be explicit and express doubts wherever the subject's feasibility comes into question.
D) Get to the point when presenting and negotiating.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments; Analytical thinking
76) Which of the following tips is most likely to lead to effective intercultural communication?
A) Avoid being culturally sensitive over the Internet, as it might result in discrimination.
B) It is always better to use long and descriptive sentences.
C) Messages need to be encoded carefully.
D) Communication processes should be made quicker by removing feedback systems.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
77) ________ involves translating the intended meaning of the message into symbols for appropriate cross cultural communication.
A) Careful encoding
B) Selective transmission
C) Careful decoding
D) Soliciting feedback
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
78) When encoding a message during cross-cultural communication, it is most effective for senders to ________.
A) use idioms and expressions
B) make gestures
C) rely on personal interpretations
D) speak slowly and loudly in their native language
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
79) ________ is the process of translating the received symbols into the interpreted message.
A) Decoding
B) Transmitting
C) Encoding
D) Fragmenting
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
80) What is the best method for avoiding miscommunication?
A) taking detailed notes of the messages
B) learning foreign phrases and idioms
C) practicing projective listening
D) relying on technology to interpret meanings
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
81) Interaction posture is defined as the ________.
A) tendency to contradict the beliefs of others
B) understanding and modeling of local proxemics
C) ability to respond to others in a nonjudgmental way
D) capacity to be flexible to promote group communication
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
82) Recognizing that one's knowledge, perceptions, and beliefs are valid only for oneself and not for everyone else is known as ________.
A) other-oriented role behavior
B) orientation to knowledge
C) tolerance for ambiguity
D) interaction posture
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
83) ________ and ________ are personality traits categorized as openness.
A) Persistence; resourcefulness
B) Proper orientation to knowledge; internal locus of control
C) Tolerance for ambiguity; extrovertedness
D) Empathy; external locus of control
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
84) Which of the following characteristics is shared by both openness in communication and resilience in communication?
A) tolerance for ambiguity
B) extrovertedness
C) resourcefulness
D) internal locus of control
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
85) Cross cultural communication involves an understanding of how people from different cultures speak, communicate, and perceive the world around them.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
86) The term "communication" is the process of gathering messages through the Internet and printed media.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
87) Anything that serves to disrupt the communication process is typically referred to as noise.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
88) Cultural noise is the cultural variables that undermine the communication of intended meaning.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
89) In intercultural communication, when a message reaches a receiver, it undergoes a transformation in which the influence of the decoder's culture becomes part of the meaning.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
90) When a member of one culture imposes his or her cultural practices on a member of another culture, cross cultural communication takes place.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
91) Attribution is the process by which people look for an explanation of another person's behavior.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
92) The secondary cause of noise is that the sender and the receiver each exists in a unique, private world thought of as her or his life space.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
93) Language has both verbal and nonverbal characteristics.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
94) Because of increasing workforce diversity around the world, the international business manager will have to deal with a medley of languages.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
95) High-contact cultures, preferring to stand close, touch a great deal, and experience a close sensory involvement.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
96) High-contact cultures are mostly located in cooler climates, and low-contact cultures in warmer climates.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
97) Japan and China are examples of low-context cultures.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
98) In high-context cultures, trust is not an important part of business dealings.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
99) Organizations that have high-context cultures are collectivist and focus on.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
100) Stereotyping occurs when a person assumes that every member of a society or subculture has the same characteristics or traits.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
101) Stereotyping is a common cause of misunderstanding in intercultural communication.
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
102) The Japanese believe that true intentions are not readily revealed in words or contracts but are, in fact, masked by them.
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
103) Language is an infrequent cause of miscommunication.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
104) The term "kinesic behavior" refers to communication through body movements—posture, gestures, facial expressions, and eye contact.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
105) Kinesics and proxemics are elements of nonverbal communication.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
106) Kinesics deals with the influence of space on communication—both personal space and office space or layout.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
107) In high-contact cultures, people prefer much less sensory involvement, standing farther apart and touching far less.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
108) In low-contact cultures, people prefer to stand close, touch a great deal, and experience a "close" sensory involvement.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
109) The term "paralanguage" refers to how something is said rather than the content—i.e., the rate of speech, the tone and inflection of voice, other noises, laughing, or yawning.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
110) The term "object language", or "material culture", refers to the value of the material artifacts given to the parties involved in order to show our goodwill.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
111) In monochronic cultures, time is experienced in a linear way, with a past, a present, and a future, and time is treated as something to be spent, saved, made up, or wasted.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
112) In polychronic cultures, people focus on one thing at a time and adhere to time commitments.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
113) In high-context cultures, feelings and thoughts are not explicitly expressed; instead, one has to read between the lines and interpret meaning from one's general understanding.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
114) In low-context cultures, key information is embedded in the context rather than made explicit.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
115) In high-context cultures, feelings and thoughts are not explicitly expressed.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
116) In the United States, business transactions are based on networks of long-standing relationships based on trust rather than on the formal contracts and arm's-length relationships typical in China and Japan.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
117) The Japanese ningensei style of communication refers to the preference for humanity, reciprocity, a receiver orientation, and an underlying distrust of words and analytic logic.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
118) The Internet has hindered companies of all sizes in developing a presence in international markets.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-3: To be aware of the impact of IT on cross-border communications
AACSB: Information technology
119) Communication over the internet requires firms to adjust to differences in language, culture and local laws.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-3: To be aware of the impact of IT on cross-border communications
AACSB: Information technology
120) When communicating it is important that the received understands the message in the same way as the sender intended it to be sent.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
121) In international communication, casual profanity is usually acceptable.
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Written and oral communication
122) What cultural variables create noise in cross-cultural communication? Use the steps in the communication process to explain methods of controlling cultural noise.
Difficulty: 3: Challenging
Chapter: 4
Skill: Synthesis
LO: 4-1: To recognize the communication process and how cultural differences can cause noise in that process
AACSB: Written and oral communication
123) John is a manager at a New York based medical device manufacturer. He has flown to Japan to discuss a potential partnership with a local Japanese company. His business contact, Kenji is his counterpart within the Japanese company. John has never been to Japan before, and he's not familiar with their cultural norms. What are some of the ways that a lack of cultural understanding can create a barrier for business success by examining how John handles his meeting with Kenji.
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
124) List the cultural variables in the communication process and explain the different types of nonverbal communication.
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
125) What is paralanguage? How is an international manager's ability to interpret paralanguage essential to cross-cultural business communication?
Difficulty: 3: Challenging
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
126) What is the difference between monochronic and polychronic time systems? Why is it important for global managers to understand this difference, and provide some examples?
Difficulty: 3: Challenging
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
127) What is object language? Provide an example of how object language might affect business communication.
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
128) What is the difference between high-context and low-context cultures? In which type of culture would you prefer to work? Why?
Difficulty: 3: Challenging
Chapter: 4
Skill: Critical Thinking
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
129) How does the flow of information differ within organizations based in high-context cultures and low-context cultures?
Difficulty: 3: Challenging
Chapter: 4
Skill: Application
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments
130) What are some ways that Japanese and American styles of communication differ?
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
131) In a brief essay, discuss some of the cultural variables that create noise in the communication process between Americans and Arabs.
Difficulty: 3: Challenging
Chapter: 4
Skill: Synthesis
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
132) Why is language often a cause of miscommunication across cultures? What can international managers do to minimize communication problems that stem from language differences?
Difficulty: 3: Challenging
Chapter: 4
Skill: Synthesis
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
133) Define the concept of proxemics and provide examples of how proxemics differ between the cultures of Asia, Germany, the United States, and France.
Difficulty: 3: Challenging
Chapter: 4
Skill: Concept
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Diverse and multicultural work environments; Written and oral communication
134) What are some of the differences between Japanese and American communication styles? What can American managers do to improve business communications with Japanese managers?
Difficulty: 3: Challenging
Chapter: 4
Skill: Synthesis
LO: 4-2: To appreciate the cultural variables that affect communication for both the sender and the listener
AACSB: Written and oral communication
135) How do cultural differences affect the way firms conduct e-commerce?
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-3: To be aware of the impact of IT on cross-border communications
AACSB: Information technology
136) What can American managers conducting business abroad do to counteract the view that Americans are culturally insensitive?
Difficulty: 1: Easy
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments
137) Define decoding and list three main causes of incongruence in the decoding process.
Difficulty: 2: Moderate
Chapter: 4
Skill: Application
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments
138) What kinds of personal abilities and behaviors have been shown to facilitate intercultural communication effectiveness (ICE)?
Difficulty: 2: Moderate
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments; Written and oral communication
139) Explain the concepts of openness and resilience as they relate to intercultural communication.
Difficulty: 3: Challenging
Chapter: 4
Skill: Concept
LO: 4-4: To learn how to successfully manage cross-cultural business communications successfully
AACSB: Diverse and multicultural work environments; Written and oral communication
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International Management 10e | Test Bank with Answer Key by Helen Deresky
By Helen Deresky