Chapter 10 Test Bank Managing Relationship Challenges

Chapter 10: Managing Relationship Challenges

Multiple Choice Questions

1) In essence, we forgive others for a failure event when __________.

A) our retaliation attempts fail

B) it is culturally correct to do so

C) it is in our own best interest to do so

D) we are physically separated

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Easy

Skill Level: Remember the Facts

2) When Madelina accuses Joel of cheating on her, Joel admits that he did go out with someone else, but only to help her through a difficult time. He then reassures Madelina that he is still in love with her and tells her not to worry. How would Joel's account most appropriately be labeled?

A) reproach

B) justification

C) excuse

D) absence of an account

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Moderate

Skill Level: Apply What You Know

3) Hal accused his coworker of stealing his Star Wars coffee mug. Hal's accusation is also referred to as a(n) __________.

A) reproach

B) account

C) excuse

D) assent

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Moderate

Skill Level: Apply What You Know

4) Due to perceived partner __________, some people feel that their partner is the only person who can meet their relational needs, and are less likely to end the relationship even after severe transgressions.

A) allness

B) uniqueness

C) oneness

D) cohesiveness

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Easy

Skill Level: Remember the Facts

5) What term is used to describe an incident marked by the breaking or violating of a relational understanding or agreement?

A) reproach

B) transgression

C) account

D) conciliation

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Easy

Skill Level: Remember the Facts

6) Trini spilled red wine all over Monica's favorite book. When she asked for forgiveness, Monica replied, "You'll be forgiven when you buy me a replacement book." Which strategy for granting forgiveness did Monica use?

A) discussion

B) minimizing transgression

C) nonverbal display

D) conditional

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Moderate

Skill Level: Apply What You Know

7) According to relationship researchers Laura Guerrero and Guy Bachman, which type of response will most likely be used after a severe offense in a negative or unsatisfying relationship?

A) conciliatory

B) minimizing

C) retaliatory

D) conditional

Learning Objective: 10.1 Explain what occurs and how to respond when relationship expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Moderate

Skill Level: Understand the Concepts

8) One study suggests that people who are in long-distance relationships can maintain relationships similar to those between people who are geographically close, as long as they are able to get together at least __________.

A) once a week

B) once a month

C) twice a year

D) every three months

Learning Objective: 10.2 Describe and explain the challenges of long-distance relationships and relationships that challenge social norms.

Topic: Maintaining Long-Distance Relationships (LDRs) and Relationships that Challenge Social Norms

Difficulty Level: Easy

Skill Level: Remember the Facts

9) According to communication researches Laura Stafford and James Reske, how did couples in long-distance premarital relationships compare to couples in proximal premarital relationships?

A) They had a greater level of satisfaction but lower expectation for marriage.

B) They had a lower level of satisfaction and lower expectation for marriage.

C) They had a greater level of satisfaction and greater expectation for marriage.

D) They had an equal amount of satisfaction but a lower expectation for marriage.

Learning Objective: 10.2 Describe and explain the challenges of long-distance relationships and relationships that challenge social norms.

Topic: Maintaining Long-Distance Relationships (LDRs) and Relationships that Challenge Social Norms

Difficulty Level: Easy

Skill Level: Remember the Facts

10) What strategy is suggested to keep long-distance relationships strong?

A) spend less mundane time together

B) minimize ideation

C) maximize ideation

D) keep communication brief

Learning Objective: 10.2 Describe and explain the challenges of long-distance relationships and relationships that challenge social norms.

Topic: Maintaining Long-Distance Relationships (LDRs) and Relationships that Challenge Social Norms

Difficulty Level: Moderate

Skill Level: Understand the Concepts

11) Which statement about relationships that challenge social norms is true?

A) It is more challenging for interfaith pairs to manage differences than intercultural pairs.

B) Intercultural couples are less likely to break up than same-culture couples.

C) Gay couples are more likely to thrive than heterosexual couples.

D) Gay and straight couples engage in the same relational maintenance activities.

Learning Objective: 10.2 Describe and explain the challenges of long-distance relationships and relationships that challenge social norms.

Topic: Maintaining Long-Distance Relationships (LDRs) and Relationships that Challenge Social Norms

Difficulty Level: Moderate

Skill Level: Understand the Concepts

12) After reviewing the cardiograph, Dr. Polinska knew that Trevor's heart was failing. While it will be difficult to deliver such bad news, Dr. Polinska plans to make Trevor feel more in control by allowing him to choose from three different treatment plans. Dr. Polinska is using which strategy to deliver bad news?

A) direct strategy

B) indirect strategy

C) empowerment strategy

D) comforting strategy

Learning Objective: 10.3 Explain the nature of and best way to manage addressing grief and delivering bad news.

Topic: Addressing Grief and Delivering Bad News

Difficulty Level: Moderate

Skill Level: Apply What You Know

13) In a recent study, grieving adolescents were asked to evaluate different kinds of support statements. Among the highest rated were __________.

A) tips on how to grieve

B) pleasant and distracting thoughts

C) tales of similar grief

D) expressions of willingness to listen

Learning Objective: 10.3 Explain the nature of and best way to manage addressing grief and delivering bad news.

Topic: Addressing Grief and Delivering Bad News

Difficulty Level: Easy

Skill Level: Remember the Facts

14) The MUM effect is characterized by __________.

A) people being more willing to share bad news

B) people withholding good news from others

C) people being reluctant to share bad news

D) people demonstrating nurturing when communicating

Learning Objective: 10.3 Explain the nature of and best way to manage addressing grief and delivering bad news.

Topic: Addressing Grief and Delivering Bad News

Difficulty Level: Easy

Skill Level: Remember the Facts

15) Which strategy for delivering bad news involves using messages that are honest and straightforward?

A) direct strategy

B) indirect strategy

C) comforting strategy

D) empowerment strategy

Learning Objective: 10.3 Explain the nature of and best way to manage addressing grief and delivering bad news.

Topic: Addressing Grief and Delivering Bad News

Difficulty Level: Easy

Skill Level: Remember the Facts

16) People choose to be deceptive for a variety of reasons, and these reasons can be divided into two categories: __________.

A) altruistic and to gain resources

B) altruistic and self-serving

C) to protect one’s self-image and self-serving

D) self-serving and to gain resources

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

17) When Carlos lies about how much money he makes at his new job because he’s embarrassed about it, his reason for lying is best described as __________.

A) to avoid loss of resources

B) to undermine others

C) to avoid harm

D) to protect his self-image

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

18) Sandro always avoids talking about his past, in large part because he spent some time in prison. When his fiancée finds out, she is horrified and calls him a liar. Sandro's lie could be best classified as a __________.

A) lie by commission

B) lie by omission

C) bald-face lie

D) white lie

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

19) Lilah cried when Elmer said he thought she was “spoiled brat.” Lilah’s response to this hurtful comment is a(n) __________ response.

A) invulnerable

B) active verbal

C) acquiescent

D) vulnerable

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

20) Laughing as a reaction to a hurtful comment made by another person constitutes a(n) __________ response.

A) invulnerable

B) vulnerable

C) active verbal

D) acquiescent

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

21) When Yadier calls his housemate Mark a slob, Mark responds sarcastically with, “Right! Why don’t you take a closer look at your own room?” Mark’s reaction is best characterized as a(n) __________ response.

A) invulnerable

B) acquiescent

C) active verbal

D) vulnerable

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

22) What is an outright falsification of information intended to deceive and impact the behavior of the listener?

A) concealment

B) white lie

C) exaggeration

D) bald-faced lie

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

23) According to interpersonal researchers Stacy Young and Amy Bippus, a hurtful message is likely to produce the most emotional pain when __________.

A) it is delivered with humor

B) it is perceived as unintentional and delivered with humor

C) it perceived as intentional and delivered without humor

D) it is perceived as unintentional

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Moderate

Skill Level: Remember the Facts

24) Researchers Vangelisti and Crumley have identified three categories of reactions to messages that hurt, including active verbal responses, acquiescent responses and __________.

A) overemotional responses

B) counterattacks

C) self-defense

D) invulnerable responses

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

25) What did Cupach and Spitzberg describe as a repeated non-threatening invasion of a person’s privacy by an acquaintance who desires or assumes a close relationship?

A) obsessive relational intrusion

B) stalking

C) surveillance behaviors

D) obsessive-compulsive stalking

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Easy

Skill Level: Remember the Facts

26) Repeated, unwelcome intrusions that create concern for personal safety and fear in the target are collectively known as __________.

A) stalking

B) verbal aggression

C) jealousy

D) invulnerable responses

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Easy

Skill Level: Remember the Facts

27) Which situation demonstrates the use of jealousy as a tactic to achieve relational rewards?

A) Toni cheated on Lance, so Lance decided to cheat on Toni.

B) Leif flirts with others because it makes his partner feel uncertain, and boosts his self-esteem.

C) Giles is ignoring his girlfriend because he is upset with her.

D) Dez posts photos on social media of herself with other guys to make everyone think she is popular.

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Moderate

Skill Level: Apply What You Know

28) While watching a segment on the news about the latest lottery winner, Rafe felt a deep yearning to win the lottery himself and wished he were in the winner's shoes. Rafe is experiencing __________.

A) cognitive jealousy

B) envy

C) turbulence

D) affective jealousy

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Moderate

Skill Level: Apply What You Know

29) When jealousy causes us to wound our partner with threatening or hurtful messages, we are displaying __________.

A) destructive jealousy

B) constructive jealousy

C) avoidant jealousy

D) rival-focused jealousy

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Moderate

Skill Level: Understand the Concepts

30) Hadley and her spouse Ramone always seem to be bickering about how to fold and store the laundry. As they undertake this task each week, they never seems to come to an agreement. What have Hadley and Ramone been experiencing?

A) a serial argument

B) relational turbulence

C) obsessive relational intrusion

D) behavioral jealousy

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Moderate

Skill Level: Apply What You Know

31) The Relational Turbulence Model examines __________ to explain changes in a couple’s relationship.

A) terms of endearment

B) turning points

C) nonverbal behaviors

D) proximity and distance

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Moderate

Skill Level: Understand the Concepts

32) According to John Gottman, which behavior is the single strongest predictor of divorce?

A) defensive behavior

B) criticism or attacks on someone’s personality

C) stonewalling

D) display of contempt

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Easy

Skill Level: Remember the Facts

33) During which phase of the relational dissolution process do one or both partners finalize the public story they share with others?

A) grave-dressing

B) social

C) intrapsychic

D) dyadic

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Easy

Skill Level: Remember the Facts

34) Seemingly out of the blue, Callie comes home from work one day and says to her partner Sherry, “I’ve found someone else. I’m moving out tomorrow.” Callie leaves the next day, despite Sherry's attempts to convince her to stay. This breakup could be described as __________.

A) a bilateral dissolution

B) fading away

C) incremental

D) sudden death

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Moderate

Skill Level: Apply What You Know

35) After years of unhappiness, a couple seeks therapy. After a full year of therapy, they decide to live apart for a while. After months of living apart, they eventually decide to divorce. The dissolution of this relationship best exemplifies __________.

A) bilateral dissolution

B) incrementalism

C) sudden death

D) fading away

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Moderate

Skill Level: Apply What You Know

36) Terra has been second-guessing her decision to date her boyfriend. He lives a very relaxed lifestyle, and Terra wants to be with someone who is more active. She can't keep her emotions bottled up, so she decides to ask her sister for advice. Terra is in the __________ of the relational dissolution process.

A) confidant phase

B) intrapsychic phase

C) dyadic phase

D) social phase

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Moderate

Skill Level: Apply What You Know

37) When one researcher asked individuals to identify why their same-sex friendships ended, first on the list of reasons was __________.

A) new friends replacing old friends as circumstances changed

B) physical separation

C) growing to dislike a characteristic of the friend’s behavior or personality

D) one friend’s dating activity or romantic relationships interfering with the relationship

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Easy

Skill Level: Remember the Facts

38) In order, Duck’s phases of ending a relationship are: __________.

A) intrapsychic, confidant/dyadic, social, grave-dressing, and resurrection

B) intrapsychic, social, confidant/dyadic, grave-dressing, and resurrection

C) confidant/dyadic, social, termination, grave-dressing, and resurrection

D) confidant/dyadic, termination, social, resurrection, and grave-dressing

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Easy

Skill Level: Remember the Facts

39) Felix tells Alycia, “I just don’t like the way you behave around other people, so I don't want to be your friend anymore.” According to the termination strategies identified by relationship scholar Leslie Baxter, Felix ended the relationship using a(n) __________.

A) indirect strategy of withdrawal

B) direct strategy of negative identity management

C) direct strategy of justification

D) indirect strategy of de-escalation

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Moderate

Skill Level: Apply What You Know

40) Eileen wants to break up with Kobi, but doesn’t have the heart to tell him, so she starts constantly criticizing him. Eileen secretly hopes that Kobi will take the hint and ask to end their relationship. Eileen’s approach is an example of the indirect strategy of __________.

A) cost escalation

B) withdrawal

C) pseudo-de-escalation

D) negative identity management

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Moderate

Skill Level: Apply What You Know

Essay Questions

1) Define the terms failure event, reproach, and account. Then, create a hypothetical situation that exemplifies all three terms.

Learning Objective: 10.1 Explain what occurs and how to respond when relationship

expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Difficult

Skill Level: Apply What You Know

2) List and briefly describe the five types of accounts put forth by relationship scholar Frank Fincham.

Learning Objective: 10.1 Explain what occurs and how to respond when relationship

expectations are violated.

Topic: When Relationship Expectations are Violated

Difficulty Level: Moderate

Skill Level: Understand the Concepts

3) Identify the factors that determine the impact of physical separation and distance on long- distance relationships (LDRs). Give an in-depth explanation of how each factor can impact LDRs by using key terms, examples of research studies, and extra details when applicable.

Learning Objective: 10.2 Describe and explain the challenges of long-distance relationships and relationships that challenge social norms.

Topic: Maintaining Long-Distance Relationships (LDRs) and Relationships that Challenge Social Norms

Difficulty Level: Difficult

Skill Level: Understand the Concepts

4) You have been best friends with Taban since you were children, so when you hear the news that his mom passed away last week, you are heartbroken for him. You know that you need to be there for Taban during the grieving process, so you start thinking about how to best comfort him. Explain your thoughts and expected behaviors.

Learning Objective: 10.3 Explain the nature of and best way to manage addressing grief and delivering bad news.

Topic: Addressing Grief and Delivering Bad News

Difficulty Level: Difficult

Skill Level: Apply What You Know

5) Name and describe the three types of deception by commission, or the deliberate presentation of false information.

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

6) Identify and describe the two general categories of reasons for why people are deceptive. Then, identify the five specific reasons for deception and give an example for each.

Learning Objective: 10.4 Describe the issues that constitute the dark side of interpersonal communication.

Topic: The Dark Side of Interpersonal Communication

Difficulty Level: Difficult

Skill Level: Understand the Concepts

7) Takeshi is a celebrity who is being stalked by an obsessive fan. According to communication scholars Spitzberg and Cupach, what three steps should Takeshi take to protect himself. Identify and describe each.

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Moderate

Skill Level: Apply What You Know

8) Define jealousy and identify, describe, and provide an example for the three different ways jealousy can manifest itself.

Learning Objective: 10.5 Describe the issues that constitute the dark side of interpersonal relationships.

Topic: The Dark Side of Interpersonal Relationships

Difficulty Level: Difficult

Skill Level: Apply What You Know

9) Identify the six phases of Duck’s model of ending relationships, and provide a description for each.

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Moderate

Skill Level: Understand the Concepts

10) Name and describe the three paths by which relationships end.

Learning Objective: 10.6 Explain the process of relational de-escalation and termination, including strategies for terminating and recovering.

Topic: Interpersonal Relationship De-Escalation and Termination

Difficulty Level: Easy

Skill Level: Remember the Facts