Ch.9 | Test Bank Docx – Empowerment in the Workplace and the

The Art of Leadership, 6e (Manning)

Chapter 9 Empowerment in the Workplace and the Quality Imperative

1) W. Edwards Deming identified ________ for a successful workplace.

A) 13 secrets

B) 17 habits

C) 10 commandments

D) 12 rules

E) 14 points

2) Identify a true statement about General Electric's Jack Welch.

A) He ensured that his exchanges with managers were restrained and uncandid.

B) He strengthened all the layers of bureaucratic management.

C) He believed that the best strategies could work even without the right leaders.

D) He launched the famous workout process.

3) According to Robert Cole, an influential author and educator, which of the following principles of leadership empower people?

A) Encouraging leadership by intimidation operating primarily on the principles of fear

B) Viewing people as an organization's most important resource

C) Centralizing the decision-making process

D) Building robust barriers between departments

4) ________ created 4 points for a successful workplace.

A) W. Edwards Deming

B) Robert Frost

C) Donald Dewar

D) Peter Drucker

5) Deming was recruited by American authorities to help prepare a census, and immediately he took an interest in the restructuring of the ________ economy.

A) English

B) Japanese

C) German

D) Soviet

6) Which of the following is a characteristic of empowered workplaces?

A) In the process of performance planning, subordinates write performance plans and review with leaders.

B) In the process of decision making, subordinates check with leaders on all decisions.

C) In the process of policy making, leaders decide policies and subordinates have the right to ignore these policies.

D) In the process of problem solving, subordinates bypass the "system" to work around problems.

7) Procter & Gamble independently developed a concept of ________ in the 1940s and 1950s.

A) group work

B) work simplification

C) job enrichment

D) top-down management

8) When developing a high-performance workplace, leaders improve performance using technology through Captio that

A) makes it simple to maintain relationships with people in one's network.

B) saves time by making repetitive tasks easier to do.

C) allows clear visibility of must-do priorities.

D) keeps teams on task.

9) Identify the philosophy behind the quality movement.

A) People respond positively to measurements and controls.

B) People closest to the work usually have the experience and knowledge to come up with the best solutions to work-related problems.

C) People want economic security.

D) People need sufficient pay and benefits to enhance their morale.

E) All of these

10) According to Jack Welch, former CEO of General Electric, identify the three things a leader should do to unleash and channel the power of people.

A) Choose the right people, allocate the right numbers of dollars, and transmit ideas from one group to another quickly

B) Be a role model for time management, develop good human relations, and maintain effective communication

C) Develop future leaders, interact with internal agencies, and uphold established traditions

D) All of these

E) None of these

11) Robert Cole identifies five principles of leadership that empower people. Which of the following is NOT included in these principles?

A) Trust in people

B) Demand loyalty

C) Recognize accomplishments

D) Decentralize decision making

E) View work as a cooperative effort

12) Identify a practical tip for developing high-performance workplaces.

A) Be customer driven

B) Benchmark the best

C) Show concern for others

D) Manage meetings effectively

E) All of these

13) Which of the following is NOT one of Deming's 14 points for a successful workplace?

A) Reducing the number of suppliers

B) Improving job training

C) Setting numerical goals and slogans

D) Stamping out fear by encouraging open, two-way communication

14) All of the following are included in Robert Cole's principles that empower people EXCEPT ________.

A) trust in people

B) invest in people

C) recognize accomplishments

D) view individual work as more important than collective effort

15) The Hawthorne studies ________.

A) proved that TQM practice works

B) were completed in 1975

C) marked the beginning of the human relations school

D) were conducted by Abraham Maslow

16) When communicating in an empowered and high-performance workplace, which of the following is the most preferred source of information?

A) Bulletin boards

B) Annual business reports

C) The grapevine

D) Immediate supervisors

17) According to Deming, which of the following is a way to improve quality?

A) Setting high standards

B) Improving job training

C) Providing a high level of supervision

D) Removing barriers to pride of work

E) All of these

18) Identify an essential ingredient of total quality management (TQM).

A) Continuous process improvement

B) Authoritative leadership

C) Employee downsizing

D) Reducing psychological size of leaders

19) According to W. Edwards Deming, which of the following points is essential for a successful workplace and is most likely applied in both private and public organizations?

A) Heavily depending on mass inspection for quality

B) Increasing the number of suppliers who offer value for money

C) Creating robust barriers between departments

D) Creating consistency and continuity of purpose

20) Frederick Winslow Taylor has most likely been criticized for advocating a(n) ________.

A) elaborate reward system for employees

B) systematic approach to problem solving

C) extreme division of labor

D) scientific selection and training methodology for employees

21) Gordon Lippitt identified eight communication problems, including all of the following EXCEPT ________.

A) trust

B) complexes

C) size

D) fear

E) technology

22) In My American Journey and It Worked for Me, which of the following rules is identified by Colin Powell that is gleaned from his years of experience?

A) Uphold discipline

B) Always prepare

C) Check small things

D) Pursue with force

23) Which of the following standards is identified by ISO 1401?

A) Standards for market place performance

B) Standards for government compliance

C) Standards for environmental performance

D) Standards for diversity performance

E) All of these

24) The term "Hawthorne effect" describes ________.

A) the sense of control that men feel over women

B) the tendency of an organization to become rigid over time

C) the tendency for morale to deteriorate without management attention

D) a predictable change in attitude when one is promoted

E) an artificial change in behavior due merely to the fact that a person or group is being studied

25) Identify one of the seven simple rules that should be followed by leaders when planning, conducting, and using meetings effectively.

A) Meetings should be held on a daily basis rather than on a need basis.

B) Meetings should be held at a time and place that are convenient and conducive to productive work.

C) Pertinent materials should be provided to the participants during the course of the meetings.

D) Leaders should solely decide the actions, steps, and responsibilities without involving the participants.

26) In essence, Six Sigma seeks to

A) empower employees to halt production to correct problems at their source.

B) encourage creative thinking when designing work processes.

C) reliably measure important inputs and outputs.

D) remove variability from a process.

27) Identify the essence of lean manufacturing, an approach developed by Toyota as a way of achieving quality, flexibility, and cost effectiveness.

A) Military leadership

B) Democratic management

C) Commonsense management

D) Servant leadership

28) According to the Malcolm Baldrige National Quality Award, ________ is defined by the ________.

A) quality; customer

B) success; balance sheet

C) innovation; opportunity

D) performance; market

29) In empowered workplaces, the roles and responsibilities of subordinates are defined by their leaders.

30) In empowered workplaces, employers and leaders work together to determine standards of employee effectiveness.

31) In the context of filling the "need to know" gap, employees from the executive suite to the shop floor need to know what is expected of them personally.

32) In the context of filling the "need to know" gap, leaders must avoid communicating the grand plan—the purpose, values, and strategies for success for an organization—to employees.

33) When developing a high-performance workplace, leaders should pay attention to "middle stars" and avoid the trap of focusing only on the "super stars" and the "fallen stars."

34) When developing a high-performance workplace, leaders should avoid asking for suggestions from their staff.

35) Empowerment is closely associated with the concepts of democratic and participative leadership.

36) Caring leadership is marked by two principal aspects, which are commitment to a task and concern for people.

37) According to Deming, "checking on" employees has a positive effect on employee morale and performance.

38) The synthesis of "hard" efforts to improve work performance, such as scientific management and quantitative methods, with "soft" efforts, such as improving morale and building community, is called quality movement.

39) In a lean operation, rejects are acceptable and employees are refrained from halting production to correct problems at their source.

40) At Six Sigma, a product or service is defect free 6.66 percent of the time.

Match the items below with their descriptions:

A) three principles of an empowered workplace

B) preferred sources of information

C) two secrets to organizational success

D) central figure in the Quality movement

E) gains the benefits of hard and soft sides of management

41) quality movement

42) immediate supervisor, small group meetings, top executives, policy handbook, orientation programs, member newsletter

43) W. Edwards Deming

44) trust in people, recognize accomplishments, view work as a cooperative effort

45) caring leadership, the empowerment of people