Ch8 | Complete Test Bank – Enterprise Applications Business - M Information Systems 5th Edition | Test Bank with Answer Key by Paige Baltzan by Paige Baltzan. DOCX document preview.
M: Information Systems, 5e (Baltzan)
Chapter 8 Enterprise Applications: Business Communications
1) Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.
2) Integrations provide enterprisewide support and data access for a firm's operations and business processes.
3) Middleware translates information between disparate systems.
4) Enterprise application integration (EAI) middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.
5) Eintegration is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.
6) Data integration is the integration of a company's existing management information systems.
7) Application integration is the integration of data from multiple sources, which provides a unified view of all data.
8) Application integration is the integration of a company's existing management information systems.
9) Data integration is the integration of data from multiple sources, which provides a unified view of all data.
10) A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.
11) A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes
12) A backward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.
13) A forward integration takes information entered into a given system and sends it automatically to all upstream systems and processes
14) Integrations are achieved using middleware—several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.
15) Enterprise application integration (EAI) middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.
16) The customers' customer is upstream in the supply chain.
17) Plan, source, make, deliver, and return are the five basic supply chain management components.
18) Plan, source, give, get, and return are the five basic supply chain management components.
19) In the basic supply chain, source refers to building relationships with suppliers to procure raw materials.
20) In the basic supply chain, source refers to planning for transportation of goods to customers.
21) In the basic supply chain, return refers to supporting customers and product returns.
22) In the basic supply chain, make refers to manufacturing products and creating production schedules.
23) In the basic supply chain, return refers to preparing to manage all resources required to meet demands.
24) In the basic supply chain, plan refers to preparing to manage all resources required to meet demand.
25) In the basic supply chain, deliver refers to planning for transportation of goods to customers.
26) Materials are transformed into semifinished and finished products—the organization's own production processes.
27) Products are distributed to customers and their downstream customers at all levels.
28) A back order is an unfilled customer order for a product that is out of stock.
29) Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.
30) Customer order cycle time is the agreed upon time between the purchase of a product and the delivery of the product.
31) Inventory turnover is the frequency of inventory replacement.
32) Inventory turnover is an unfilled customer order for a product that is out of stock.
33) Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.
34) Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.
35) Inventory cycle time is the frequency of inventory replacement.
36) Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm—such as marketing, sales, finance, manufacturing, and distribution—and between firms.
37) Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.
38) Supply chain visibility is the ability to view all areas up and down the supply chain.
39) Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.
40) Supply chain execution system is the ability to view all areas up and down the supply chain.
41) Supply chain visibility ensures supply chain cohesion by automating the different activities of the supply chain.
42) Electronic data interchange (EDI) is a standard format for the electronic exchange of information between supply chain participants.
43) The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
44) The bullwhip effect is a standard format for the electronic exchange of information between supply chain participants.
45) Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.
46) A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.
47) Supply chain event management (SCEM) enables an organization to react more quickly to resolve supply chain issues.
48) Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.
49) Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.
50) Collaborative demand planning helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.
51) Selling chain management enables an organization to react more quickly to resolve supply chain issues.
52) Supply chain event management applies technology to the activities in the order life cycle from inquiry to sale.
53) Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.
54) Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.
55) Procurement is the purchasing of goods and services to meet the needs of the supply chain.
56) Procurement can help a company answer the following question: What quantity of raw materials should we purchase to minimize spoilage?
57) Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.
58) Inbound logistics acquires raw materials and resources and distributes them to manufacturing as required.
59) Outbound logistics distributes goods and services to customers.
60) Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.
61) Materials management is the purchasing of goods and services to meet the needs of the supply chain.
62) Logistics can help a company answer the following question: What quantity of raw materials should we purchase to minimize spoilage?
63) Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.
64) Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.
65) Inbound logistics distributes goods and services to customers.
66) Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave. Cradle to grave provides logistics support.
67) Cradle to grave provides materials management support.
68) Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.
69) Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.
70) The process of 3D printing (additive manufacturing) builds—layer by layer in an additive process—a three-dimensional solid object from a digital model.
71) 3D printing is a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model.
72) Drones include a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model.
73) 3D printing supports procurement.
74) 3D printing supports materials management.
75) RFID uses electronic tags and labels to identify objects wirelessly over short distances.
76) RFID supports logistics.
77) RFID supports procurement.
78) Drones are unmanned aircraft that can fly autonomously, or without a human.
79) 3D printing is unmanned aircraft that can fly autonomously, or without a human.
80) Drones support logistics.
81) Drones support materials management.
82) Robotics focus on creating artificial intelligence devices that can move and react to sensory input.
83) Robotics supports materials management.
84) Robotics supports procurement.
85) Computer-aided design/computer-aided manufacturing (CAD/CAM) systems are used to create the digital designs and then manufacture the products.
86) RFID systems are used to create the digital designs and then manufacture the products.
87) The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.
88) The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.
89) Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.
90) Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.
91) Radio-frequency identification (RFID) uses electronic tags and labels to identify objects wirelessly over short distances.
92) RFID's Electronic Product Code (RFID EPC) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.
93) A drone is an unmanned aircraft that can fly autonomously, or without a human. Amazon.com is piloting drone aircraft for package deliveries.
94) Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.
95) The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.
96) Back-office operations deal directly with the customer.
97) RFM stands for Regency, Frequency, and Monetary.
98) The evolution of CRM is reporting, analyzing, and predicting.
99) List generators fall under the category of the sales department's CRM tools.
100) Contact management falls under the category of the customer service department's CRM tools.
101) Call scripting falls under the category of the sales department's CRM tools.
102) Customer service and support (CSS) is a part of operational CRM that automates service requests, complaints, product returns, and information requests.
103) Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.
104) Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.
105) Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and IMing.
106) Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
107) Web-based self-service systems allow customers to use the web to find answers to their questions or solutions to their problems.
108) Click-to-talk functions allow customers to click on a button and talk with a representative via the Internet.
109) CRM predicting technologies help organizations identify their customers across other applications.
110) CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.
111) CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.
112) Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.
113) Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
114) List generators compile customer information from a variety of sources and segment it for different marketing campaigns.
115) Campaign management systems guide users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis.
116) Up-selling is selling additional products or services to an existing customer.
117) Cross-selling is increasing the value of the sale.
118) Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
119) Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.
120) Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
121) Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.
122) Website personalization occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.
123) Supplier relationship management (SRM) focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.
124) Partner relationship management (PRM) discovers optimal sales channels by selecting the right partners and identifying mutual customers.
125) Employee relationship management (ERM) provides web-based self-service tools that streamline and automate the human resource department.
126) Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.
127) Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.
128) Partner relationship management provides web-based self-service tools that streamline and automate the human resource department.
129) Analytical CRM provides customer segmentation, which divides a market into categories that share similar attributes such as age, location, gender, habits, and so on. By segmenting customers into groups, it becomes easier to create targeted marketing and sales campaigns, ensuring that you are not wasting resources marketing products to the wrong customers.
130) Automatic call distribution routes inbound calls to available agents.
131) Interactive voice response directs customers to use touch-tone phones or keywords to navigate or provide information.
132) Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.
133) Interactive voice response routes inbound calls to available agents.
134) Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.
135) Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.
136) In the past, departments made decisions independent of each other.
137) When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.
138) Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations.
139) Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.
140) Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.
141) Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
142) Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.
143) Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws
144) Elogistics manages the transportation and storage of goods.
145) Eprocurement is the business-to-business (B2B) online purchase and sale of supplies and services.
146) Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.
147) Production and materials management is a core ERP component.
148) Business intelligence is both a core and extended ERP component.
149) SCM, CRM, and ERP are all extended ERP components.
150) Elogistics manage the transportation and storage of goods.
151) Software customization modifies existing software according to the business's or user's requirements.
152) A two-tier ERP architecture allows an organization to have an on-premises ERP system along with cloud ERP applications.
153) The goal of ERP is to integrate all of the organizational systems into one fully functioning, high-performance system that is capable of meeting all business needs and user requirements. Of course, this goal is incredibly difficult to achieve because businesses and technologies experience rapid change, and ERP must support mobility, cloud, SaaS, and tiered architectures
154) The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.
155) SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.
156) What allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems?
A) integration
B) intelligence
C) data interchange
D) demand plan
157) What takes information entered into a given system and sends it automatically to all downstream systems and processes?
A) forward integration
B) forward data interchange
C) backward integration
D) backward data interchange
158) What takes information entered into a given system and sends it automatically to all upstream systems and processes?
A) forward integration
B) forward data interchange
C) backward integration
D) backward data interchange
159) What provides enterprisewide support and data access for a firm's operations and business processes?
A) enterprise systems
B) enterprise application integration
C) middleware
D) enterprise application integration middleware
160) What connects the plans, methods, and tools aimed at integrating separate enterprise systems?
A) enterprise systems
B) enterprise application integration
C) middleware
D) enterprise application integration middleware
161) What are several different types of software that sit between and provide connectivity for two or more software applications?
A) enterprise systems
B) enterprise application integration
C) middleware
D) enterprise application integration middleware
162) What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?
A) enterprise systems
B) enterprise application integration
C) middleware
D) enterprise application integration middleware
163) What is an application integration?
A) the integration of a company's existing management information systems
B) the integration of data from multiple sources, which provides a unified view of all data
C) tends information entered into a given system automatically to all downstream systems and processes
D) sends information entered into a given system automatically to all upstream systems and processes
164) What is a data integration?
A) the integration of a company's existing management information systems
B) the integration of data from multiple sources, which provides a unified view of all data
C) sends information entered into a given system automatically to all downstream systems and processes
D) sends information entered into a given system automatically to all upstream systems and processes
165) What is a forward integration?
A) the integration of a company's existing management information systems
B) the integration of data from multiple sources, which provides a unified view of all data
C) sends information entered into a given system automatically to all downstream systems and processes
D) sends information entered into a given system automatically to all upstream systems and processes
166) What is a backward integration?
A) the integration of a company's existing management information systems
B) the integration of data from multiple sources, which provides a unified view of all data
C) sends information entered into a given system automatically to all downstream systems and processes
D) sends information entered into a given system automatically to all upstream systems and processes
167) What are enterprise systems?
A) the integration of a company's existing management information systems
B) the integration of data from multiple sources, which provides a unified view of all data
C) sends information entered into a given system automatically to all downstream systems and processes
D) enterprisewide support and data access for a firm's operations and business processes
168) What is enterprise application integration (EAI)?
A) connects the plans, methods, and tools aimed at integrating separate enterprise system
B) the integration of data from multiple sources, which provides a unified view of all data
C) sends information entered into a given system automatically to all downstream systems and processes
D) enterprisewide support and data access for a firm's operations and business processes
169) How are integrations achieved?
A) connects the plans, methods, and tools aimed at integrating separate enterprise system
B) using middleware—several types of software that sit between and provide connectivity for two or more software applications
C) sends information entered into a given system automatically to all downstream systems and processes
D) enterprisewide support and data access for a firm's operations and business processes
170) What is middleware?
A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
B) the integration of data from multiple sources, which provides a unified view of all data
C) translates information between disparate systems
D) packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors
171) What is enterprise application integration (EAI) middleware?
A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
B) the integration of data from multiple sources, which provides a unified view of all data
C) translates information between disparate systems
D) packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors
172) What is eintegration?
A) the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources
B) the integration of data from multiple sources, which provides a unified view of all data
C) translates information between disparate systems
D) packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors
173) Which of the following is not an example of a primary enterprise system?
A) supply chain management
B) customer relationship management
C) enterprise revenue planning
D) enterprise resource planning
174) What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?
A) eintegration
B) application integration
C) data integration
D) forward integration
175) What is the integration of a company's existing management information systems?
A) backward integration
B) application integration
C) data integration
D) forward integration
176) What is the integration of data from multiple sources, which provides a unified view of all data?
A) backward integration
B) application integration
C) data integration
D) forward integration
177) What takes information entered into a given system and sends it automatically to all downstream systems and processes?
A) backward integration
B) application integration
C) data integration
D) forward integration
178) What takes information entered into a given system and sends it automatically to all upstream systems and processes?
A) backward integration
B) application integration
C) data integration
D) forward integration
179) What is data integration?
A) the integration of data from multiple sources, which provides a unified view of all data
B) takes information entered into a given system and sends it automatically to all downstream systems and processes
C) takes information entered into a given system and sends it automatically to all upstream systems and processes
D) the integration of a company's existing management information systems
180) What is a forward integration?
A) the integration of data from multiple sources, which provides a unified view of all data
B) takes information entered into a given system and sends it automatically to all downstream systems and processes
C) takes information entered into a given system and sends it automatically to all upstream systems and processes
D) the integration of a company's existing management information systems
181) What is a backward integration?
A) the integration of data from multiple sources, which provides a unified view of all data
B) takes information entered into a given system and sends it automatically to all downstream systems and processes
C) takes information entered into a given system and sends it automatically to all upstream systems and processes
D) the integration of a company's existing management information systems
182) What is application integration?
A) the integration of data from multiple sources, which provides a unified view of all data
B) takes information entered into a given system and sends it automatically to all downstream systems and processes
C) takes information entered into a given system and sends it automatically to all upstream systems and processes
D) the integration of a company's existing management information systems
183) What is supply chain management (SCM)?
A) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B) takes information entered into a given system and sends it automatically to all downstream systems and processes
C) a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D) connects the plans, methods, and tools aimed at integrating separate enterprise system
184) What is enterprise resource planning (ERP)?
A) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
C) a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D) connects the plans, methods, and tools aimed at integrating separate enterprise system
185) What is customer relationship management (CRM)?
A) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
C) a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D) connects the plans, methods, and tools aimed at integrating separate enterprise system
186) What is enterprise application integration (EAI)?
A) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so employees can make decisions by viewing enterprisewide information about all business operations
C) a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D) connects the plans, methods, and tools aimed at integrating separate enterprise system
187) In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?
A) plan
B) source
C) deliver
D) return
188) In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?
A) plan
B) source
C) deliver
D) return
189) In which of the five basic supply chain activities do you manufacture products and create production schedules?
A) plan
B) source
C) deliver
D) make
190) In which of the five basic supply chain activities do you plan for the transportation of goods to customers?
A) plan
B) source
C) deliver
D) return
191) In which of the five basic supply chain activities do you support customers and product returns?
A) plan
B) source
C) deliver
D) return
192) Where would you find the customers' customer in a typical supply chain?
A) upstream
B) downstream
C) in the middle
D) not on the supply chain
193) Where would you find the suppliers' suppler in a typical supply chain?
A) upstream
B) downstream
C) in the middle
D) not on the supply chain
194) Where would you find the manufacturer and distributor in a typical supply chain?
A) upstream
B) downstream
C) in the middle
D) not on the supply chain
195) Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system. The system linked Walmart's ________ centers directly to P&G's ________ centers.
A) manufacturing; distribution
B) distribution; manufacturing
C) stores; distribution
D) distribution; stores
196) What can effective and efficient supply chain management systems enable an organization to accomplish?
A) Increase the power of its buyers.
B) Increase its supplier power.
C) Increase switching costs to increase the threat of substitute products or services.
D) All of these.
197) Which of the following is not one of the five basic components of supply chain management?
A) plan
B) source
C) cost
D) deliver
198) Which of the following is not one of the five basic components of supply chain management?
A) plan
B) source
C) analyze
D) deliver
199) Which of the following is not one of the five basic components of supply chain management?
A) plan
B) source
C) sale
D) deliver
200) What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?
A) bullwhip effect
B) demand planning systems
C) supply chain planning systems
D) supply chain execution systems
201) Which of the below represents the bullwhip effect?
A) Organizations know about employee events triggered downstream in the supply chain.
B) Customers receive distorted product demand information regarding sales information.
C) Distorted product-demand information ripples from one partner to the next throughout the supply chain.
D) The ability to view all areas up and down the supply chain.
202) What is the ability to view all areas up and down the supply chain in real time?
A) bullwhip effect
B) demand planning software
C) supply chain visibility
D) supply chain execution software
203) Which of the below metrics represents an unfilled customer order for a product that is out of stock?
A) back order
B) inventory cycle time
C) customer order cycle time
D) inventory turnover
204) Which of the below metrics represents the time it takes to manufacture a product and deliver it to the retailer?
A) back order
B) inventory cycle time
C) customer order cycle time
D) inventory turnover
205) Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?
A) back order
B) inventory cycle time
C) customer order cycle time
D) inventory turnover
206) Which of the below metrics represents the frequency of inventory replacement?
A) back order
B) inventory cycle time
C) customer order cycle time
D) inventory turnover
207) What is a back order?
A) an unfilled customer order for a product that is out of stock
B) the time it takes to manufacture a product and deliver it to the retailer
C) the agreed upon time between the purchase of a product and the delivery of the product
D) the frequency of inventory replacement
208) What is inventory cycle time?
A) an unfilled customer order for a product that is out of stock
B) the time it takes to manufacture a product and deliver it to the retailer
C) the agreed upon time between the purchase of a product and the delivery of the product
D) the frequency of inventory replacement
209) What is customer order cycle time?
A) an unfilled customer order for a product that is out of stock
B) the time it takes to manufacture a product and deliver it to the retailer
C) the agreed upon time between the purchase of a product and the delivery of the product
D) the frequency of inventory replacement
210) What is inventory turnover?
A) an unfilled customer order for a product that is out of stock
B) the time it takes to manufacture a product and deliver it to the retailer
C) the agreed upon time between the purchase of a product and the delivery of the product
D) the frequency of inventory replacement
211) What is supply chain visibility?
A) the ability to view all areas up and down the supply chain in real time
B) uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C) ensures supply chain cohesion by automating the different activities of the supply chain
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
212) What is a supply chain planning system?
A) the ability to view all areas up and down the supply chain in real time
B) uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C) ensures supply chain cohesion by automating the different activities of the supply chain
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
213) What is a supply chain execution system?
A) the ability to view all areas up and down the supply chain in real time
B) uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C) ensures supply chain cohesion by automating the different activities of the supply chain
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
214) What is the bullwhip effect?
A) the ability to view all areas up and down the supply chain in real time
B) uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory
C) ensures supply chain cohesion by automating the different activities of the supply chain
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
215) Which of the following is one of the business areas of supply chain management?
A) logistics
B) procurement
C) materials management
D) all of these
216) What is the purchasing of goods and services to meet the needs of the supply chain?
A) procurement
B) logistics
C) materials management
D) bullwhip effect
217) What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?
A) procurement
B) logistics
C) materials management
D) bullwhip effect
218) What includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing?
A) procurement
B) logistics
C) materials management
D) bullwhip effect
219) What is procurement?
A) the purchasing of goods and services to meet the needs of the supply chain
B) includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C) includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
220) What is logistics?
A) the purchasing of goods and services to meet the needs of the supply chain
B) includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C) includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
221) What is materials management?
A) the purchasing of goods and services to meet the needs of the supply chain
B) includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain
C) includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing
D) occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain
222) What acquires raw materials and resources and distributes them to manufacturing as required?
A) inbound logistics
B) outbound logistics
C) logistics
D) cradle to grave
223) What distributes goods and services to customers?
A) inbound logistics
B) outbound logistics
C) logistics
D) cradle to grave
224) What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?
A) inbound logistics
B) outbound logistics
C) logistics
D) cradle to grave
225) Which of the following questions can procurement help a company answer?
A) What quantity of raw materials should we purchase to minimize spoilage?
B) How can we guarantee that our raw materials meet production needs?
C) At what price can we purchase materials to guarantee profitability?
D) All of these
226) Which of the following questions can logistics help a company answer?
A) What is the quickest way to deliver products to our customers?
B) What is the optimal way to place items in the warehouse for picking and packing?
C) What is the optimal path to an item in the warehouse?
D) All of these
227) Which of the following questions can procurement help a company answer?
A) What is the quickest way to deliver products to our customers?
B) What is the optimal way to place items in the warehouse for picking and packing?
C) What is the optimal path to an item in the warehouse?
D) How can we guarantee that our raw materials meet production needs?
228) Which of the following questions can logistics help a company answer?
A) What quantity of raw materials should we purchase to minimize spoilage?
B) How can we guarantee that our raw materials meet production needs?
C) At what price can we purchase materials to guarantee profitability?
D) What path should the vehicles follow when delivering the goods?
229) Which of the following questions can materials management help a company answer?
A) What are our current inventory levels?
B) What items are running low in the warehouse?
C) What items are at risk of spoiling in the warehouse?
D) All of these
230) Which of the following questions can materials management help a company answer?
A) How do we dispose of spoiled items?
B) What laws need to be followed for storing hazardous materials?
C) Which items must be refrigerated when being stored and transported?
D) All of these
231) What is 3D printing?
A) a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model
B) uses electronic tags and labels to identify objects wirelessly over short distances
C) unmanned aircraft that can fly autonomously, or without a human
D) focus on creating artificial intelligence devices that can move and react to sensory input
232) What is RFID?
A) a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model
B) uses electronic tags and labels to identify objects wirelessly over short distances
C) unmanned aircraft that can fly autonomously, or without a human
D) focus on creating artificial intelligence devices that can move and react to sensory input
233) What are drones?
A) a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model
B) uses electronic tags and labels to identify objects wirelessly over short distances
C) unmanned aircraft that can fly autonomously, or without a human
D) focus on creating artificial intelligence devices that can move and react to sensory input
234) What are robotics?
A) a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model
B) uses electronic tags and labels to identify objects wirelessly over short distances
C) unmanned aircraft that can fly autonomously, or without a human
D) focus on creating artificial intelligence devices that can move and react to sensory input
235) What is a process that builds—layer by layer in an additive process—a three-dimensional solid object from a digital model?
A) 3D printing
B) robotics
C) drones
D) RFID
236) What focuses on creating artificial intelligence devices that can move and react to sensory input?
A) 3D printing
B) robotics
C) drones
D) RFID
237) What are unmanned aircraft that can fly autonomously, or without a human?
A) 3D printing
B) robotics
C) drones
D) RFID
238) What uses electronic tags and labels to identify objects wirelessly over short distances?
A) 3D printing
B) robotics
C) drones
D) RFID
239) What is computer-aided design/computer-aided manufacturing (CAD/CAM)?
A) systems are used to create the digital designs and then manufacture the products
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag
240) What is the maker movement?
A) systems are used to create the digital designs and then manufacture the products
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag
241) What is a makerspace?
A) systems are used to create the digital designs and then manufacture the products
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag
242) What is an RFID's Electronic Product Code?
A) systems are used to create the digital designs and then manufacture the products
B) a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things
C) a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable
D) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag
243) What systems are used to create the digital designs and then manufacture the products?
A) computer-aided design/computer-aided manufacturing
B) maker movement
C) makerspace
D) RFID Electronic Product Code
244) What is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things?
A) computer-aided design/computer-aided manufacturing
B) maker movement
C) makerspace
D) RFID Electronic Product Code
245) What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?
A) computer-aided design/computer-aided manufacturing
B) maker movement
C) makerspace
D) RFID Electronic Product Code
246) What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?
A) computer-aided design/computer-aided manufacturing
B) maker movement
C) makerspace
D) RFID Electronic Product Code
247) What is supply chain event management (SCEM)?
A) enables an organization to react more quickly to resolve supply chain issues
B) applies technology to the activities in the order life cycle from inquiry to sale
C) allows an organization to reduce the cost and time required during the design process of a product
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability
248) What is selling chain management?
A) enables an organization to react more quickly to resolve supply chain issues
B) applies technology to the activities in the order life cycle from inquiry to sale
C) allows an organization to reduce the cost and time required during the design process of a product
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability
249) What is collaborative engineering?
A) enables an organization to react more quickly to resolve supply chain issues
B) applies technology to the activities in the order life cycle from inquiry to sale
C) allows an organization to reduce the cost and time required during the design process of a product
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability
250) What is collaborative demand planning?
A) enables an organization to react more quickly to resolve supply chain issues
B) applies technology to the activities in the order life cycle from inquiry to sale
C) allows an organization to reduce the cost and time required during the design process of a product
D) helps organizations reduce their investment in inventory while improving customer satisfaction through product availability
251) What enables an organization to react more quickly to resolve supply chain issues?
A) supply chain event management
B) selling chain management
C) collaborative engineering
D) collaborative demand planning
252) What applies technology to the activities in the order life cycle from inquiry to sale?
A) supply chain event management
B) selling chain management
C) collaborative engineering
D) collaborative demand planning
253) What allows an organization to reduce the cost and time required during the design process of a product?
A) supply chain event management
B) selling chain management
C) collaborative engineering
D) collaborative demand planning
254) What helps organizations reduce their investment in inventory while improving customer satisfaction through product availability?
A) supply chain event management
B) selling chain management
C) collaborative engineering
D) collaborative demand planning
255) Which of the following is not a current CRM trend?
A) partner relationship management
B) supplier relationship management
C) employee relationship management
D) distributor relationship management
256) Which of the following is not a valid way that a CRM system can collect information?
A) accounting system
B) order fulfillment system
C) inventory system
D) customer's personal computer
257) What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?
A) operational CRM
B) analytical CRM
C) website personalization
D) list generators CRM
258) Which of the following is not one of the three phases in the evolution of CRM?
A) reporting
B) analyzing
C) processing
D) predicting
259) What helps an organization identify its customers across applications?
A) CRM reporting technologies
B) CRM analyzing technologies
C) CRM processing technologies
D) CRM predicting technologies
260) What is an organization performing when it asks questions such as "why was customer revenue so high"?
A) CRM reporting technologies
B) CRM analyzing technologies
C) CRM processing technologies
D) CRM predicting technologies
261) What is an organization performing when it asks questions such as "which customers are at risk of leaving"?
A) CRM reporting technologies
B) CRM analyzing technologies
C) CRM processing technologies
D) CRM predicting technologies
262) Which question below represents a CRM reporting technology example?
A) Why did sales not meet forecasts?
B) What customers are at risk of leaving?
C) What is the total revenue by customer?
D) All of these
263) Which question below represents a CRM analyzing technology question?
A) Why did sales not meet forecasts?
B) What customers are at risk of leaving?
C) What is the total revenue by customer?
D) All of these
264) Which question below represents a CRM predicting technology question?
A) Why did sales not meet forecasts?
B) What customers are at risk of leaving?
C) What is the total revenue by customer?
D) All of these
265) Which of the following operational CRM technologies does the sales department typically use?
A) campaign management, contact management, opportunity management
B) sales management, contact management, contact center
C) sales management, call scripting, opportunity management
D) sales management, contact management, opportunity management
266) Which of the following operational CRM technologies does the marketing department typically use?
A) contact center, web-based self-service, call scripting
B) contact center, cross-selling and up-selling, web-based self-service
C) list generator, opportunity management, cross-selling and up-selling
D) list generator, campaign management, cross-selling and up-selling
267) Which of the following operational CRM technologies does the customer service department typically use?
A) contact center, web-based self-service, call scripting
B) sales management, contact management, opportunity management
C) list generator, opportunity management, cross-selling and up-selling
D) list generator, campaign management, cross-selling and up-selling
268) What compiles customer information from a variety of sources and segments the information for different marketing campaigns?
A) campaign management system
B) cross-selling
C) up-selling
D) list generator
269) What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
A) campaign management system
B) cross-selling
C) up-selling
D) list generator
270) What is McDonald's performing when it asks its customers if they would like to super-size their meals?
A) campaign management
B) cross-selling
C) up-selling
D) down-selling
271) Which of the following represents sales force automation?
A) helping an organization identify its customers across applications
B) selling additional products or services to a customer
C) a system that automatically tracks all of the steps in the sales process
D) selling larger products or services to a customer
272) What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?
A) sales management CRM systems
B) contact management CRM systems
C) opportunity management CRM systems
D) all of these
273) What maintains customer contact information and identifies prospective customers for future sales?
A) sales management CRM system
B) contact management CRM system
C) opportunity management CRM system
D) sales force automation CRM system
274) What targets sales opportunities by finding new customers or companies for future sales?
A) sales management system
B) contact management system
C) opportunity management system
D) sales force automation system
275) Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?
A) sales management system
B) contact management system
C) opportunity management system
D) sales force automation system
276) What is the primary difference between contact management and opportunity management?
A) Contact management deals with new customers, whereas opportunity management deals with existing customers.
B) Contact management deals with existing customers, whereas opportunity management deals with existing customers.
C) Contact management deals with new customers, whereas opportunity management deals with new customers.
D) Contact management deals with existing customers, whereas opportunity management deals with new customers.
277) Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?
A) contact center
B) web-based self-service
C) call scripting
D) website personalization
278) What allows customers to use the web to find answers to their questions or solutions to their problems?
A) contact center
B) web-based self-service
C) call scripting
D) website personalization
279) What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A) contact center
B) web-based self-service
C) call scripting
D) website personalization
280) What is automatic call distribution?
A) automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) directs customers to use touch-tone phones or keywords to navigate or provide information
C) a phone switch routes inbound calls to available agents
D) all of these
281) What is interactive voice response (IVR)?
A) automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) directs customers to use touch-tone phones or keywords to navigate or provide information
C) a phone switch routes inbound calls to available agents
D) all of these
282) What is predictive dialing?
A) automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) directs customers to use touch-tone phones or keywords to navigate or provide information
C) a phone switch routes inbound calls to available agents
D) all of these
283) What is a contact center or call center?
A) a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) allows customers to use the web to find answers to their questions or solutions to their problems
C) gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
284) What is web-based self-service?
A) a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) allows customers to use the web to find answers to their questions or solutions to their problems
C) gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
285) What is call scripting?
A) a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) allows customers to use the web to find answers to their questions or solutions to their problems
C) gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
286) What is uplift modeling?
A) a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) allows customers to use the web to find answers to their questions or solutions to their problems
C) gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
287) What is a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone?
A) contact center
B) web-based self-service
C) call scripting system
D) uplift modeling
288) What allows customers to use the web to find answers to their questions or solutions to their problems?
A) contact center
B) web-based self-service
C) call scripting system
D) uplift modeling
289) What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?
A) contact center
B) web-based self-service
C) call scripting system
D) uplift modeling
290) What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?
A) contact center
B) web-based self-service
C) call scripting system
D) uplift modeling
291) What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?
A) contact center
B) customer segmentation
C) call scripting system
D) uplift modeling
292) Which of the following is not considered a feature in a contact center?
A) automatic call distribution
B) interactive voice response
C) predictive dialing
D) automatic predictive dialing
293) What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?
A) supplier relationship management
B) partner relationship management
C) employee relationship management
D) all of these
294) What discovers optimal sales channels by selecting the right partners and identifying mutual customers?
A) supplier relationship management
B) partner relationship management
C) employee relationship management
D) all of these
295) What provides Web-based self-service tools that streamline and automate the human resource department?
A) supplier relationship management
B) partner relationship management
C) employee relationship management
D) all of these
296) Which of the following is a common customer service CRM metric?
A) number of new prospective customers
B) number of marketing campaigns
C) average time to resolution
D) revenue generated by marketing campaigns
297) Which of the following is a common marketing CRM metric?
A) number of new prospective customers
B) average number of service calls per day
C) average time to resolution
D) cost per interaction by marketing campaign
298) What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?
A) cross-selling
B) up-selling
C) campaign management system
D) customer service and support
299) What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?
A) cross-selling
B) up-selling
C) campaign management system
D) customer service and support
300) What is selling additional products or services to an existing customer?
A) cross-selling
B) up-selling
C) campaign management system
D) customer service and support
301) What is increasing the value of the sale?
A) cross-selling
B) up-selling
C) campaign management system
D) customer service and support
302) Which of the following will help an organization maintain consistent business operations?
A) marketing, sales, and accounting departments decide to use the same vendor for a new system
B) sales decides to implement a new system without considering other departments
C) a new office policy states that all managers can implement their own policies for purchasing supplies and materials
D) marketing decides to save customer's email addresses in the marketing system, even though other organizational systems do not have this capability
303) What is the key word in ERP?
A) enterprise
B) resource
C) planning
D) none of these
304) What is enterprise resource planning?
A) the analysis and redesign of workflow within and between enterprises
B) a standardized set of activities that accomplish a specific task, such as processing a customer's order
C) the integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
D) the management of all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
305) Which of the following is a component ERP vendors offer to differentiate themselves in the marketplace?
A) accounting
B) CRM
C) sales
D) human resources
306) Which of the following is not one of the three most common core ERP components focusing on internal operations?
A) accounting and finance
B) production and materials management
C) business intelligence
D) human resources
307) Which activities do accounting and finance components perform?
A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of these
308) Which activities do production and materials management components perform?
A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of these
309) Which activities do human resource components perform?
A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of these
310) Which component is a credit management feature typically included in?
A) accounting and finance components
B) production and managerial management components
C) human resource components
D) production and materials management components
311) Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?
A) accounting and finance components
B) production and managerial management components
C) human resource components
D) production and materials management components
312) Which of the following is an extended ERP component?
A) business intelligence
B) ebusiness
C) customer relationship management
D) all of these
313) Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
A) business intelligence
B) ebusiness
C) customer relationship management
D) supply chain management
314) What are two of the primary features of ebusiness components?
A) eprocurement
B) elogistics
C) eprocurement and elogistics
D) none of these
315) Which of the following describes an ERP system?
A) ERP systems provide a foundation for collaboration between departments.
B) ERP systems enable people in different business areas to communicate.
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance.
D) All of these.
316) What is at the heart of any ERP system?
A) information
B) employees
C) customers
D) database
317) Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?
A) eliminates redundancies
B) cuts down wasted time
C) removes misinformation
D) all of these
318) Who are the primary users of SCM systems?
A) sales, marketing, customer service
B) accounting, finance, logistics, and production
C) customers, resellers, partners, suppliers, and distributors
D) all of these
319) What are the primary business benefits of an ERP system?
A) sales forecasts, sales strategies, and marketing campaigns
B) market demand, resource and capacity constraints, and real-time scheduling
C) forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
D) all of these
320) Who are the primary users of ERP systems?
A) sales, marketing, customer service
B) accounting, finance, logistics, and production
C) customers, resellers, partners, suppliers, and distributors
D) all of these
321) Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?
A) CRM
B) SCM
C) ERP
D) All of these.
322) Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?
A) CRM
B) SCM
C) ERP
D) All of these.
323) Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?
A) CRM
B) SCM
C) ERP
D) All of these.
324) What modifies existing software according to the business's or user's requirements?
A) software customization
B) data integration
C) elogistics
D) eprocurement
325) What is key for business process support that spans functional areas and legacy systems?
A) software customization
B) data integration
C) elogistics
D) eprocurement
326) What manages the transportation and storage of goods?
A) software customization
B) data integration
C) elogistics
D) eprocurement
327) What is the business-to-business (B2B) online purchase and sale of supplies and services?
A) software customization
B) data integration
C) elogistics
D) eprocurement
328) Explain integrations and the role they play in connecting a corporation.
329) Describe supply chain management along with its impact on business.
330) Identify the three technologies that are reinventing the supply chain.
331) Explain operational and analytical customer relationship management.
332) Identify the core and extended areas of enterprise resource planning.
333) Discuss the current technologies organizations are integrating in enterprise resource planning systems.
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Connected Book
M Information Systems 5th Edition | Test Bank with Answer Key by Paige Baltzan
By Paige Baltzan