Ch.6 Effective Communication Complete Test Bank

Chapter 6. Effective Communication

Questions

Multiple Choice

1. A patient seeks medical attention for a health problem. Which would the nurse recall about communication before interviewing this patient?

1. It is discreet or indirect.

2. It is unaffected by cultural differences.

3. It is a simple process of sharing ideas.

4. It is interpreted by the nurse and the patient.

Answer: _____

2. The nurse prepares to interview a patient with a new health problem. For which reason should the nurse review the different models of communication before this encounter?

1. To identify the components of communication

2. To select the right way to communicate with the patient

3. To review the complexity of the communication process

4. To choose the communication component to use during the interview

Answer: _____

3. The nurse is asked to work an additional shift. Which response is considered nonverbal communication?

1. Saying “Yes”

2. Whispering “Of course”

3. Nodding the head up and down

4. Writing the letters “OK” on paper

Answer: _____

4. The nurse reviews the aspects of verbal communication. Which best describes the role of denotation?

1. The cadence and tone of the spoken word

2. The words or phrases used when speaking

3. The interpretation of a word that influences the meaning

4. The meaning of something said by those who use a common language

Answer: _____

5. The nurse notes how a patient is dressed when arriving for a scheduled appointment. In which way does choice of clothing affect communication?

1. It is a method in which people communicate nonverbally.

2. It is identified as a means of identifying a connotative meaning.

3. It is a vital component in nonverbal nurse–patient communication.

4. It is a way of verbally communicating important nursing information.

Answer: _____

6. The nurse is using the SBAR communication tool to report a change in a patient’s health status. Which component should the nurse include when using this tool?

1. Request

2. Backdrop

3. Appraisal

4. Situation

Answer: _____

7. The nurse notifies a physician, “A patient’s incision is bleeding more than usual and may need your intervention.” Which component of SBAR communication is the nurse providing with this statement?

1. Situation

2. Assessment

3. Background

4. Recommendation

Answer: _____

8. The surgical team is preparing to start a new case. For which reason would the team use a huddle?

1. To request more assistance from others to perform the plan

2. To provide updated information requiring adjustment of the plan

3. To confirm plans to meet for social entertainment after work hours

4. To inform the team about the plan that has been developed to treat the patient

Answer: _____

Multiple Response

9. The nurse is preparing to complete a health history with a patient. Which should the nurse keep in mind about communication during this conversation? Select all that apply.

1. It is a learned skill.

2. It is an intuitive talent.

3. It is essential for effective nursing care.

4. It allows room for ambiguity when in the patient’s best interest.

5. It is something that is nice to do but minimally contributes to nursing care.

Answer: _____

10. The nurse is asked to explain the basic components of communication. Which components should the nurse include? Select all that apply.

1. Decoder

2. Operator

3. Receiver

4. Message

5. Instigator

Answer: _____

11. The nurse is reviewing the aspects of verbal communication with a group of new nursing assistants. Which aspects should the nurse include in the review? Select all that apply.

1. Pacing

2. Inference

3. Vocabulary

4. Vernacularity

5. Connotative meaning

Answer: _____

12. The nurse is conducting an assessment with a patient. Which should be considered metacommunication during this encounter? Select all that apply.

1. Nurse sits next to the patient.

2. A telephone is ringing in another room.

3. Patient looks at hands when talking about personal health.

4. A group of people are talking while walking down the hall.

5. Nurse nods head when patient lists all current medications.

Answer: _____

13. The nurse is caring for a patient. Which barriers should the nurse avoid when communicating with the patient? Select all that apply.

1. Probing

2. Using jargon

3. Offering advice

4. Giving false reassurance

5. Encouraging elaboration

Answer: _____

14. The nurse is preparing a teaching tool on barriers to communication with colleagues. Which barriers should the nurse include? Select all that apply.

1. Bullying

2. Incivility

3. Focusing

4. Changing the subject

5. Providing social comment

Answer: _____

15. An interdisciplinary team is meeting to discuss the plan of care for a patient. Which actions should the team members take to enhance collaboration? Select all that apply.

1. Share information

2. Find common ground

3. Delegate accountability

4. Respect others’ knowledge

5. Demonstrate mutual respect

Answer: _____