Ch3 Staffing the Organization Test Bank

Chapter 3 Test Bank

Twenty /Questions. Twenty Multiple Choice Questions. Ten Matching Vocabulary Questions.

1. Evaluating the workflow of any organization is the first step to developing jobs for individuals. p. 66
2. Workflow analysis is the foundation of HR management because the analysis of a job is required before an organization recruits individual for specific positions. job analysis p. 65
3. At the end of a job analysis, a written job description and written job specifications are developed that outline the responsibilities, skills, and experience needed to perform the job successfully p. 67
4. Observing an individual in the job or interviewing employees are examples of job analysis. p. 68
5. Competencies are skills, knowledge, or abilities needed to perform a job or activity in an organization. p. 69
6. The Building Block Model is a website-based application that allows users to review tasks, skills, training, and experience needed for different jobs p. 69 O*NET
7. Pharmaceutical engineering is the mathematical and natural science application to maximize labor efficiency in the drug industry utilizing appropriate equipment and task structure using time and motion studies. p. 72 Industrial engineering
8. Job responsibilities identify the qualifications needed to be successful in the job, which consist of education, licensing, experience, and skills or competencies. p.90 job specifications
9. Job rotation increases the responsibility of the employee by increasing decision-making power within the employee’s job. p. 73 job enrichment
10. A major task of job design is to redesign the structures of jobs to encourage and to motivate employees p. 72
11. Telemedicine is becoming less common in the healthcare industry, as clinicians are providing less care to their patients electronically. p. 74. Increasing
12. In the 1930s, the U.S. Department of Labor developed a Dictionary of Occupational Titles (DOT), which described more than 10,000 jobs and the required skills needed to perform the jobs. This became the basis for the Occupational Information Network (O*NET). p.69
13. From a legal perspective, the Civil Rights Act of 1964, Title VII requires organizations to identify the essential job functions or the fundamental activities of a position to ensure that individuals who are disabled can be included in a job recruitment process and that they can perform the major job activities in a position. P.69 ADA
14. The Position Analysis Questionnaire (PAQ) is one of the best quantitative instruments that may be used to analyze jobs. p. 68
15. Three or more micromotions become an element such as holding or taking an object. p.67 Two micromotions
16. Evaluating the workflow of any organization is the first step to developing jobs

for individuals. P. 66

1. Personal effectiveness competencies are located at the base of the pyramid

and influence the other competencies. These competencies include interpersonal

skills, initiative, dependability, willingness to learn. These represent generic

types of traits and motivation that can be applied to many different industries. p. 69

1. The CVS snowbirding program offers pharmacists the opportunity to work in warmer location during the winter months. p. 73
2. An excellent external resource for obtaining information about healthcare labor is the American Health Association US Department of Labor p. 69
3. The Position Analysis Questionnaire (PAQ) is used frequently to assess the validity or accuracy of employee selection processes. p. 68

Twenty Multiple Choice Questions

1. job specifications identify:

a) education

b) licensing

c) experience

d) all of the above P.68

1. Self-directed work teams have the following characteristic(s):
2. Team members have no control over the work schedule
3. Team members are empowered to complete a project with no management input. p.73
4. Team members must report to senior management on a daily basis.
5. All are correct.
6. Examples of job redesign are:
7. Self directed work teams
8. Job sharing
9. Flextime
10. All are examples p.72
11. ___________________ is the mathematical and natural science application to maximize labor

efficiency utilizing appropriate equipment and task structure using time and motion studies.

a) ergonomics

b) competency model

c) job analysis

d)industrial engineering p.72

1. _________________ is a Web site–based application that allows users to review tasks, skills,

training, and experience needed for different jobs.

1. U. S. Department of Labor
2. U.S. Bureau of Labor Statistics
3. O*NET p.69
4. Position Analysis Questionnaire
5. A job analysis performs the following activities:

a)collects data about jobs

b) analyzes data about jobs

c)prepares occupational information about jobs

d) all are correct p. 67

1. The first step of workflow analysis is to:
2. Identify the goal or output of an organization. p.66
3. Determine what jobs or tasks are needed.
4. What inputs such as labor and/or equipment are needed to achieve the goal.
5. None are correct.
6. Job analysis can be performed by:
7. Observing a person working in their job
8. Interviewing employees
9. Having employees write a journal of their activities
10. All are correct p.68
11. At the conclusion of a job analysis, what happens next?
12. a written job description is completed
13. a written job specification is completed
14. a performance appraisal is done
15. A and B. p. 67
16. ___________________is one of the best quantitative instruments that may be used to analyze

jobs.

1. an employee interview
2. an employee’s journal
3. an employee’s survey
4. Position Analysis Questionnaire p.68
5. A job description contains the following information:
6. Knowledge
7. Skills
8. Abilities
9. None are correct p. 72
10. ______________ is the study of the link between employees and their physical work environment to ensure employees have work conditions that allows them to perform without physical stress.
11. Industrial engineering
12. Time and motion studies
13. Ergonomics. p. 72
14. Workflow analysis
15. According to research, a high teamwork performance is the result of :
16. Commitment to collaboration
17. Commitment to quality outcomes
18. Commitment to the organization
19. All the above p. 73
20. _______________ allows employees to start and end their workdays at alternative times within

specified guidelines.

1. Telework
2. Job sharing
3. Telecommuting
4. Flextime p. 73
5. According to the generic competency model which provides information on the building blocks of an organization, which competency appears at the top of the pyramid?
6. Management competencies
7. Workplace competencies
8. Academic competencies
9. Personal effectiveness competencies p. 69
10. Which statement BEST reflects the concept of job rotation?

a) it increases the responsibility of the employee

b) it broadens the tasks of the employee

c) it is a type of cross training for the employee p. 73

d) it is an opportunity for more autonomy

1. According to the industry competency model,
2. Interpersonal skills is one of the personal effectiveness competencies
3. Basic computer skills are one of the personal effectiveness competencies.
4. Professionalism is one of the personal effectiveness competencies
5. A and C p. 69-70
6. The electronic health record competency model emphases:
7. Checking and examining and recording information and workplace fundamentals.
8. Information literacy is important to this competency model.
9. A & B p. 71
10. None are correct
11. More health care organizations are using more technology in their operations such as electronic patient health records. Which actions would be required next to ensure this transition would be successful?
12. Reviewing the vision statement of the organization
13. Reviewing senior managements’ dedication to the organization
14. Perform a workflow analysis to ensure this new requirement would be successful. p. 82
15. None are correct.
16. Which statements are correct about job design?

a)It represents the building blocks of HR management.

b)It determines how the tasks, duties and responsibilities are performed.

c)It determines how the job fits into the organization.

d. B&C p. 72

Matching Vocabulary Exercise

A. A ________ is a set of related duties or tasks

B. The ___________ is one of the best quantitative instruments that may be used to analyze

jobs.

C. Americans with Disabilities Act of 1990 (ADA) requires organizations to identify

the ____________or the fundamental activities of a position to ensure objectivity when hiring.

D. The _________________ provides current statistics about employment, union representation, earnings, and workplace trends for industry sectors such as healthcare.

E. _______________represents the building blocks of human resource management.

F. ________________ is the best way to analyze jobs to maximize efficiency

G. ______________occurs when two employees share the same position.

H. _______________, or telecommuting in an organization, designates

certain employees to work outside the physical organization

I. _____________ allows employees to start and end their workdays at alternative times within specified guidelines.

J. ____________ is the most common job redesign in the health care industry.