Ch1 What is Human resource Management? Complete Test Bank

Chapter 1 Test Bank

Twenty /Questions. Twenty Multiple Choice Questions. Ten Matching Vocabulary Exercise.

/Questions.

1. Employees are the human resources of an organization and its least valuable asset. P. 3. Most valuable asset.
2. In 1911, Frederick Taylor promoted labor efficiency as a result of the labor shortage in the early 20th century. P. 6
3. The 1920’s Hawthorne studies revealed that work productivity increased if they thought management was concerned about their welfare. . p. 6
4. The Fair Labor Standards Act of 1938, enforced by the U.S. Department of Labor, was considered the precedent of labor unions, because it established federal minimum wage standards, child labor laws, and increased wages for overtime. p.7. precedent for HR departments.
5. Labor unions are membership labor organizations that are formed to protect employee rights. p. 10
6. According to the American Health Care Organization, healthcare organizations have a 30% turnover rate for first-year employees and over a 40% turnover rate for direct care in skilled nursing facilities which could reflect a poor work environment. p. 10
7. Job design defines how tasks are performed and the types of tasks that are part of a job. p. 8
8. Job analysis defines how tasks are performed and the types of tasks that are part of a job. p. 9 job design.
9. A contributing factor to the opioid epidemic is the statement by the pharmaceutical companies in the 1990s indicating opioids are not an addictive drug. p. 12
10. When healthcare organizations compete outside the U.S., it is necessary to train foreign employees about U.S. culture to they assimilate well into the organization. p. 12 Need cross-cultural training.
11. The term ‘telecommuting’ was developed by Microsoft in 1973 because it was popular approach to providing work-life balance by allowing employees to work from home. p. 13 NASA
12. Allied health professionals are an integral component of this industry, as they provide a range of essential healthcare services that complement the services provided by physicians and nurses. p. 9
13. Allied health professionals constitute 75% of the U.S. health care workforce. p. 9—60%
14. Social security, unemployment insurance, workers’ compensation, and unpaid family and

medical leave are employee benefits required by law or voluntary benefits. p. 10 They are mandatory benefits.

1. Both employees and employers have established rights in their organization. p. 11
2. According to a recent survey, the top reason for employee termination is ethical misconduct. p. 11
3. Medical tourism is the medical travel of U.S. patients outside the U.S. borders to receive medical treatment because the U.S. cost is so high. p. 13

1. Electronic health records, clinical decision support systems, IBM Watson, digital health technology, and telemedicine are all tools used by health professionals to improve patient care. P. 12
2. A merger is an unequal transaction between two organizations in which one organization absorbs the other organization. p. 13 acquisition

Twenty Multiple Choice Questions

1. Social media is defined as:
2. An electronic tool that provides a platform for customer interaction with the organization and each other XX p. 13
3. Printed media that focuses on consumers submitting written surveys regarding their opinions
4. An organization’s website
5. a radio station devoted to education.
6. Which of these statistics characterizes the U.S. healthcare industry?
7. The industry employs more than 5% of the U.S. workforce.
8. There are approximately 300 health occupations.
9. The workforce is comprised of over 15 million healthcare workers.
10. None of these are correct XX throughout the chapter
11. The recruitment and selection process of new employees must be legally defensible which means:
12. The process is systematic
13. The process is fair
14. The process adheres to legal standards.
15. All are correct statements. XXX p. 9
16. Which statement reflects the opioid crisis? :
17. Approximately 40% of opioid deaths were the result of opioid prescriptions. XXX
18. The US Surgeon General has asked employers to develop regulations for opioid use.
19. The pharmaceutical companies promoted opioids as non-addictive drugs XXX
20. A & C p. 12
21. Which statement is correct about labor unions:
22. An organization that any employee can join so they will be protected.
23. HR is responsible for labor negotiations with the unions. . XX
24. A membership labor organization that protects their members’ employee rights. XX p
25. B&C p. 11
26. Which of these statements is correct about the relationship between HR and employees?
27. HR should be treated as an internal consultant to managers.
28. HR provides training to employees.
29. HR and management should perform an internal audit to assess any issues with the organization.
30. All are correct. XXX p.7
31. Which of the following statements about health care technology is ?
32. Electronic health records, clinical decision support systems, IBM Wat­son, digital health technology, and telemedi­cine are all tools used by health professionals to improve patient care. .
33. HR technology has moved toward automated employee engagement surveys. These data can assist management to deter­mine if organizational changes are needed to improve employee satisfaction
34. High-volume recruitment in the health indus­try has become highly automated with sophis­ticated recruitment management systems.
35. All are correct XXX p. 12
36. Terminating an employee is:
37. One of the most difficult management responsibilities XX
38. a reflection of a poor hiring process.
39. a reflection of poor management of the employee
40. All are correct XXX p. 11
41. The ultimate goal of strategic management is:
42. Maintain a sustainable competitive advantage XX p. 13
43. To develop short term goals.
44. To hire appropriate employees for short term planning.
45. All are correct.
46. Job design focuses on :
47. Defines how tasks are performed
48. Defines the type of tasks to be performed in a job
49. Defines the workflow of an organization.
50. A & B p. 8
51. Which of the following are mandatory benefits?
52. Retirement plans
53. Vacation leave
54. Sick leave
55. Social security XX p. 10
56. Which are examples of team designs?
57. Functional teams XXX p. 8
58. Cross development teams
59. Self project teams
60. Avatar teams
61. Frederick Taylor was instrumental in HRM because:
62. Promoted scientific principles of productivity
63. Developed a differential pay system that is still used today
64. Both A and B XX p. 6
65. Neither statements are correct
66. HRM can play a role in a high-performance organization by participating in:
67. Job analysis and job design
68. Recruitment and selection
69. Employer motivation
70. All are correct. XX p. 10
71. Which statements are correct about human resource management?
72. Employees are the human resources of an organization and their least valuable asset.
73. HRM is a system of activities and strategies that focus on employee management.
74. Employee productivity must be a major goal of management.
75. B & C. XX p. 3 and 4.
76. Which federal organization was established in 1913?
77. Occupational Safety and Health Administration
78. Social Security Administration
79. Center for Medicaid and Medicare Services
80. U.S. Department of Labor XX p. 6
81. Which statement is correct about the Hawthorne studies?
82. Promoted scientific management
83. Provided pay differential system
84. Provided workers with incentives
85. Changed physical work environment to assess work habit changes. XX p. 6
86. The role of human resource management is:
87. Partnership between HRM and management
88. Help management create an ethical organizational culture
89. Collaborates with OSHA to train employees in safe procedures
90. All are correct XX p. 7-8
91. What role can HR play in the post-merger process?
92. Oversight of the communication process of the change in the organization.
93. Developing new policies for the new organizational structure
94. Assisting employees with job placement if their jobs were eliminated..
95. All are correct XXX p. 13

10 MATCHING VOCABULARY EXERCISE

A. An electronic tool such that provides a platform for customer interaction to create public awareness of their business.

B. An HR software that supports employees’ wellness activities. .

C. Membership labor organizations formed to protect their members’ employee rights.

D. Defines how tasks are performed and the types of tasks that are part of a job.

E. Defined as a system of activities and strategies that focus on successfully managing employees at all levels of an organization to achieve organizational goals.

F. In 1900, the _______________ pioneered the establishment of an employee department to address labor concerns.

G. Examples such as flextime or compressed work schedules, may be an incentive for employee satisfaction and motivation.

H. Recruitment and selection process is ___________which means the processes is systematic and fair in order to objectively and fairly recruits and select potential employees.

I. _________________ are an integral component of this industry, as they provide a range of essential healthcare services that complement the services provided by physicians and nurses.

J. _________________which are not required by law, such as retirement plans, paid leave, and different types of family care can be considered a recruitment tool because they can attract qualified candidates.