Ch.17 Human Resources in Strategic Planning Test Bank Docx - Test Bank | Health Biz Strategy 2e Moseley by George B. Moseley. DOCX document preview.
CHAPTER 17 TEST BANK
Chapter 17. Human Resources in Strategic Planning
1. What the human resources function brings to an organization is summarized in the acronym, “KSA”. What do those letters stand for?
2. The book contrasts the “traditional role” and the “emerging role” of the HR department. What does this refer to? What is the new role toward which HR is emerging?
3. List three activities that the HR department could perform in its new emerging role.
4. Define the terms “critical success factor” (CSF) and “key performance indicator” (KPI), and their relation to each other.
5. Describe five ways in which the HR department can contribute to strategic decisions by its organization.
6. Give an example of how a health care organization (i.e., hospital, physician practice) could leverage its human resources to create a competitive advantage.
7. Indicate three metrics that the HR department could use to demonstrate its contributions to an organization’s strategic successes.