Ch16 Verified Test Bank Sustainable Operations Mgmt

Chapter 16 Test Bank

Multiple Choice Questions

1. When people and profit intersect, from a sustainability perspective, which of the following areas is most impacted?

A. Equitability

B. Sustainability

C. Bearability

D. Viability

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-01 Define sustainability using the triple bottom line and explain what this approach means for operations and supply chain management.
Topic: The Triple Bottom Line

2. Which of the following phrases BEST defines the concept of sustainability, as set out by the United Nations Brundtland Commission:

A. To reduce, minimize, and ideally eliminate pollution, thus preserving the planet and its resources for the benefit of not only today's generation but also the future.

B. To meet the needs of the present without compromising the ability of future generations to meet their needs.

C. To ensure that business and the community work together to preserve limited resources while also ensuring that business is appropriately rewarded for its efforts.

D. To foster an environment that satisfies the requirements of the triple bottom line—namely people, profit, and the planet—the keys to our future survival.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-02 Explain the reasons why operations managers are increasingly focusing on the environmental impact of their activities.
Topic: The First P—Planet

3. Which of the following environmental initiatives/programs deals most specifically with the firm's environmental management system?

A. The Kyoto Protocol

B. Responsible Care

C. ISO 14000

D. LEED certification

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-02 Explain the reasons why operations managers are increasingly focusing on the environmental impact of their activities.
Topic: The First P—Planet

4. Which of the following environmental initiatives/programs deals most specifically with building design and construction?

A. The Kyoto Protocol

B. Responsible Care

C. ISO 14000

D. LEED certification

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-02 Explain the reasons why operations managers are increasingly focusing on the environmental impact of their activities.
Topic: The First P—Planet

5. Which of the following environmental initiatives/programs is an example of an industry-specific program aimed at improving environmental performance?

A. The Kyoto Protocol

B. Responsible Care

C. ISO 14000

D. LEED certification

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-02 Explain the reasons why operations managers are increasingly focusing on the environmental impact of their activities.
Topic: The First P—Planet

6. Which of the following approaches provides management with an appropriate tool for assessing the full impact from creation to disposal of a product?

A. Life cycle assessment

B. Total cost of ownership

C. Trade-off analysis

D. Cost of quality analysis

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

7. Over which stage of the product's life cycle does operations management have the greatest amount of direct control?

A. Extraction

B. Packaging/transportation

C. Usage

D. Disposal

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

8. BMW has introduced a program of covered scheduled maintenance for its cars. That is, when you bring in your vehicle for maintenance at a BMW dealership, BMW will cover the costs of everything (except for worn-out tires). This practice specifically targets which stage of the product life cycle?

A. Extraction

B. Packaging/transportation

C. Usage

D. Disposal

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

9. Recycling is a critical consideration during which stage of the product life cycle?

A. Extraction

B. Packaging/transportation

C. Usage

D. Disposal

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

10. Which of the following statements most accurately represents the challenge of being environmentally sustainable?

A. The choices facing the firm are clear, and the obvious candidates for improvement can be easily identified.

B. It is not easy to be environmentally responsible since the trade-offs between choices are not always clear.

C. Demands for environmental responsibility are driven by forces that can mostly be ignored.

D. Being environmentally responsible is a matter of complying with government regulations.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

11. From an operations standpoint, sustainability means that:

A. Profit is not an important goal.

B. A company should focus its efforts on reducing pollution.

C. Firms should pursue profit without damaging the environment or the well-being of future generations.

D. The firm must improve how it manages its people resources since these are important to the long-term survival of the firm.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

12. How does lean systems thinking in operations management relate to sustainability?

A. Its focus on improving product quality.

B. Its focus on delivering products to customers faster.

C. Its focus on reducing waste of all types.

D. Its focus on product innovation.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

13. A specific analysis of the total greenhouse gases caused directly or indirectly by a product is called:

A. Carbon footprinting.

B. Life cycle analysis.

C. Life cycle waste assessment matrix.

D. Cap and trade.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

14. The following environmentally responsible process/material matrix was developed for Zanda Corp. Zanda has determined that a score of 40 is its goal at this time, but efforts to lower its score will continue regardless. What is Zanda's current score, and what is your conclusion?

A. 53, Zanda is doing better than its goal.

B. 53, Zanda is doing worse than its goal.

C. 47, Zanda, is doing better than its goal.

D. 47, Zanda is doing worse than its goal.

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

15. The following environmentally responsible process/material matrix was developed for Zanda Corp. Zanda has determined that a score of 50 is its goal at this time, but efforts to lower its score will continue regardless. What is Zanda's current score, and what is your conclusion?

A. 47, and Zanda has met its goals—no further actions are necessary.

B. 47, and Zanda has met its goal but should do something about solid residue during extraction.

C. 53, and Zanda has not met its goals.

D. 15, (from Manufacture & Prod/Pkg/Trans) and Zanda has met its goals—no further actions are necessary.

AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

16. Walmart has announced that suppliers must attempt to improve their efforts in environmental management. In this announcement, Walmart could have included a requirement that suppliers meet the standards of:

A. ISO 9000.

B. ISO 2011.

C. ISO 9002.

D. ISO 14000.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-03 Evaluate products using life cycle assessment.
Topic: The First P—Planet

17. The "triple bottom line" suggests that efforts should be devoted to assessing the impact of activities on:

A. People, profit, processes.

B. Profit, profit, profit.

C. People, planet, profit.

D. Profit, planet, processes.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-01 Define sustainability using the triple bottom line and explain what this approach means for operations and supply chain management.
Topic: The Triple Bottom Line

18. Which of the following programs/initiatives strives to improve the lives of suppliers and their families?

A. ISO 14000

B. Responsible Care

C. LEED

D. Fair Trade

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

19. Which of the following is NOT a stakeholder, as considered from the P-People perspective of sustainability?

A. Customers

B. Government

C. Workers

D. Investors

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

20. Which of the following sustainability issues has a significant impact on supply chain relationships?

A. Organizational culture

B. Common usage of lean systems

C. Location

D. Government regulations and tariffs

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

21. Which of the following best describes the effect of an organization’s culture on sustainability?

A. Changing an organization’s culture is easy if survival is at stake.

B. The elements of an organizaton’s culture that impact its’ performance are readily identified.

C. Organizational culture is less important than it once was due to  mergers, downsizing and outsourcing.

D. A healthy, positive organizational culture is critical to long-term success in achieving sustainability goals.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

22. Zanda Corp. has always operated within one country. It is contemplating opening production facilities in another country. Zanda should realize:

A. Production processes used domestically should work well in a different country.

B. The means of motivating the workforce domestically may not work well in a different country.

C. The technology used domestically is often the best to use in a different country.

D. The same business model that is used domestically should apply to the foreign country.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

23. As technology and cultures evolve, the best approach for operations managers is to:

A. Work harder.

B. Adapt their business models.

C. Retire.

D. Make their processes more efficient.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

24. Which of the following terms best describes the impact of sustainability initiatives on the business model?

A. Sustainability affects primarily the capabilities offered by the supply chain.

B. Sustainability helps the firm to change its value proposition.

C. Sustainability impacts primarily the customers that we serve.

D. Sustainability affects the entire business model.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

25. Which aspect of the business model is most affected by the recent advent of such companies as Fresh Now, M Tailor, Blue Apron, or Starbuck’s Reserve?

A. Key customer.

B. Value Proposition.

C. Capabilities.

D. Environment.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

26. Which of the following statements best describes the role of sustainability measurement and reporting in many of today's firms? 

A. Sustainability reporting is becoming more important, with its structure being determined by governmental regulations and requirements.

B. Sustainability reporting focuses on those issues where the reporting firm has the greatest degree of control.

C. Sustainability reporting is becoming more important with more metrics being provided by different organizations.

D. Sustainability reporting, while important, is plagued by problems involving its development and deployment and with concerns over appropriate standards.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-06 Understand the process by which the triple bottom line is transformed into appropriate measures, metrics, and standards.
Topic: Measuring and Reporting Sustainability through the Triple Bottom Line

27. Smart phones communicating with each other and being used to collect, exchange, and analyze data is an example of which of the following developments?

A. Cyber Security.

B. Artificial Intelligence.

C. Smart Computing.

D. Internet of Things.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

28. Modules that plug into cars and enable insurance companies to monitor their customer’s driving habits are using which of the following developments?

A. Cyber Security.

B. Artificial Intelligence.

C. Smart Computing.

D. Internet of Things.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

29. When a company such as Patagonia makes sustainability a critical development and embeds it visibly in advertising or in its activities, we see an example of sustainability operating at which of the following levels?

A. Sustainability as Public Relations.

B. Sustainability as cost minimization.

C. Sustainability as a business model.

D. Sustainability as a company mantra.

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

30. EPEAT is a method for rating and certifying the environmental performance and recyclability of which kind of products?

A. Children’s toys

B. Kitchen appliances

C. Military aircraft

D. Cell phones

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-02 Explain the reasons why operations managers are increasingly focusing on the environmental impact of their activities.
Topic: The First P—Planet

31. The expectation of integrity in fulfilling obligations is held by which stakeholder group?

A. Customers

B. Workers

C. Suppliers

D. Investors

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

32. Which of the following could cause a firm to initiate changes in a product’s value proposition?

A. A close competitor introduces an enticing new feature in their product

B. Declining sales of one of your product families for three consecutive quarters

C. A fast-growing consumer demographic responds to lifestyle appeals in preference to product appeals

D. All of these

E. None of these

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-05 Understand the challenges operations managers face as they seek to develop and maintain a sustainable competitive advantage.
Topic: The Third P—Profit and Long-Term Competitive Advantage

33. The Global Reporting Initiative (GRI) produces a sustainability reporting framework to enable greater organizational transparency. Which of the following is not one of the criteria followed by GRI?

A. Investment and procurement practices

B. Equal remuneration for women and men

C. Product and service labeling

D. Emissions, effluents and waste

E. Executive political affiliations

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Gradable: automatic
Learning Objective: 16-06 Understand the process by which the triple bottom line is transformed into appropriate measures, metrics, and standards.
Topic: Measuring and Reporting Sustainability through the Triple Bottom Line

34. What is the name of the social movement that seeks to help agricultural producers in developing countries by improving business conditions and promoting sustainability?

A. Free Farm Advocacy

B. Fair Trade

C. Fair Labor Association

D. Ethical Consumer

AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Gradable: automatic
Learning Objective: 16-04 Discuss the approaches used by operations managers to ensure social responsibility.
Topic: The Second P—People

Chapter 16 Test Bank - Static Summary