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Chapter 15
<Managing Human Resources Globally>
True / False Questions
1. | The North American Free Trade Agreement (NAFTA) is an agreement among Canada, the United States, and Mexico. True False |
2. | The General Agreement on Tariffs and Trade (GATT) is an international framework of rules for reducing trade barriers across countries around the world. True False |
3. | The World Trade Organization (WTO) initiated the North American Free Trade Agreement (NAFTA) to resolve disputes among its members. True False |
4. | People are expected to look after the interests of the larger community in individualist cultures. True False |
5. | Cultures with large power distance seek to eliminate inequalities in power and wealth as much as possible. True False |
6. | Uncertainty avoidance describes how a culture deals with hierarchical power relationships. True False |
7. | Cultures with weak uncertainty avoidance tend to be rather easygoing and flexible regarding different views. True False |
8. | Masculine cultures value relationships over money. True False |
9. | Achieving something visible and showing off are considered masculine values. True False |
10. | According to Geert Hofstede's research, countries with individualist cultures were wealthier. True False |
11. | How decisions are handled within the hierarchy of an organization has implications for the selection and training of managers in different countries. True False |
12. | Individualist cultures such as those found in the United States often exhibit minimal differences between the highest- and lowest-paid individuals in an organization. True False |
13. | Human capital refers to the productive capabilities of individuals. True False |
14. | Countries with high human capital are attractive sites for direct foreign investment that creates high-skill jobs. True False |
15. | Capitalist systems attempt to reward individuals for their efforts by allowing them to keep more of their earnings. True False |
16. | Companies that do business in other countries have to present compensation packages to expatriate managers that are competitive in gross, rather than take-home, pay. True False |
17. | A host country is a country in which an organization's headquarters is located. True False |
18. | Domestic companies do not face problems with cultural diversity. True False |
19. | Inpatriates are managers transferred from an organization's corporate headquarters to work in the organization's subsidiaries. True False |
20. | Transnational scope refers to the fact that HRM decisions must be made from a global perspective rather than a national perspective. True False |
21. | The adaptive skills required to maintain a positive self-image and psychological well-being are categorized into the perception dimension. True False |
22. | Male and female expatriates can perform equally well in international assignments, regardless of the country's cultural predispositions toward women in management. True False |
23. | It is not necessary for expatriates to understand their own culture as long as they understand the culture of the host country for the assignment to be successful. True False |
24. | Effective cross-cultural training helps ease an expatriate's transition to the new work environment. True False |
25. | Communication is the extent to which an expatriate receives information and recognizes changes while abroad. True False |
Multiple Choice Questions
26. | Which of the following is true about the European Economic Community (EEC)?
A. | All European nations are a part of the EEC. |
B. | Commerce within the EEC is regulated entirely by the World Trade Organization (WTO). |
C. | The General Agreement on Tariffs and Trade (GATT) is the confederation that regulates free trade within the EEC. |
D. | Most members of the EEC share a common currency. |
E. | Under the EEC, legal regulation in the participating countries has become uniform. |
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27. | Which of the following countries is a member of the North American Free Trade Agreement (NAFTA)?
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28. | NAFTA increased U.S. investment in Mexico because
A. | Mexico's infrastructure is better than that of the United States. |
B. | Mexico has substantially lower labor costs for low-skilled employees. |
C. | Mexico has been witnessing a gradual increase in transportation costs. |
D. | the United States wanted to create job openings for low-skilled labor in the United States. |
E. | the United States wanted to provide only high-skilled labor opportunities for Americans. |
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29. | The _____ involves an international framework of rules and principles for reducing trade barriers across countries around the world.
A. | European Economic Community (EEC) |
B. | North American Free Trade Agreement (NAFTA) |
C. | General Agreement on Tariffs and Trade (GATT) |
D. | Association of Southeast Asian Nations (ASEAN) |
E. | International Monetary Fund (IMF) |
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30. | The _____ established the World Trade Organization (WTO) to resolve disputes among its members.
A. | North American Free Trade Agreement (NAFTA) |
C. | European Economic Commission (EEC) |
D. | General Agreement on Tariffs and Trade (GATT) |
E. | World Trade Centers Association (WTCA) |
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31. | Which of the following HR practices is least likely to be effective for organizations based in collectivist cultures such as Japan?
A. | Employee assistance programs |
B. | Participative management practices |
C. | Individual-based incentives |
D. | Project-based organizational structures |
E. | Tax structures that strengthen social responsibility |
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32. | In _____ cultures, people are expected to look after their own interest rather than being protected by the group.
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33. | The individualism-collectivism dimension primarily describes
A. | the strength of the relationships between the members of a society. |
B. | how a culture deals with hierarchical relationships. |
C. | the unequal distribution of power within a society. |
D. | the division of roles between the sexes within a society. |
E. | how cultures seek to deal with the fact that the future is not perfectly predictable. |
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34. | Which of the following is true of cultures that are highly individualist?
A. | In highly individualist cultures, individuals are expected to look after the interests of the larger community. |
B. | In highly individualist cultures, individuals are not encouraged to be self-sufficient. |
C. | In highly individualist cultures, individuals expect protection from the larger community. |
D. | In highly individualist cultures, individuals are not expected to look after their immediate family. |
E. | In highly individualist cultures, individuals are expected to stand on their own two feet and protect themselves. |
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35. | In _____ cultures, people are expected to look after the interest of the larger community, which is expected to protect people when they are in trouble.
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36. | Which of the following is most likely a collectivist country?
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37. | Which of the following cultural dimensions describes the degree of inequality among people that is considered normal?
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38. | A country with a large power distance
A. | reduces the gap between employees at the higher and lower levels of a company. |
B. | increases opportunities for people from all socio-economic groups. |
C. | maintains the inequalities in wealth among different sections of the society. |
D. | regulates distribution of power to ensure equal growth opportunities. |
E. | increases intervention to check disproportionate accumulation of wealth. |
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39. | Sam visits Mexico for a business meeting. At the meeting, Sam addresses the vice president of the firm by his first name rather than using his title. This is considered offensive. In the context of Hofstede's cultural dimensions, this difference in cultures is part of the _____ dimension.
A. | masculinity-femininity |
B. | individualism-collectivism |
E. | long-term–short-term orientation |
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40. | _____ describes how cultures seek to deal with the fact that the future is not perfectly predictable.
D. | Short-term orientation |
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41. | A culture characterized by easygoing and flexible people who take each day as it comes is one that is _____.
A. | weak in uncertainty avoidance |
B. | low in short-term orientation |
C. | high in power distance |
D. | high in long-term orientation |
E. | high in uncertainty avoidance |
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42. | Which of the following is true of cultures that are strong in uncertainty avoidance?
A. | These cultures condition individuals to accept uncertainty. |
B. | People in these cultures tend to be easygoing. |
C. | People in these cultures tend to be flexible to different views. |
D. | These cultures do not impose clear rules as to how one should behave. |
E. | These cultures condition people to seek security through technology and law. |
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43. | In the context of Hofstede's cultural dimensions, the masculinity-femininity dimension describes
A. | the strength of the relationships between the members of a society. |
B. | how a culture deals with hierarchical relationships. |
C. | the unequal distribution of power within a society. |
D. | the division of roles between the sexes within a society. |
E. | how cultures seek to deal with the fact that the future is not perfectly predictable. |
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44. | Which of the following is likely to be valued most in a masculine culture?
C. | Preservation of the environment |
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45. | Which of the following is likely to be valued most in a feminine culture?
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46. | Which of the following is most likely to be valued in feminine cultures?
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47. | Which of the following is likely to be valued in a culture with a long-term orientation?
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48. | Which of the following is likely to be valued in a culture with a short-term orientation?
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49. | According to Hofstede, a country's economic health is positively correlated with _____.
B. | cultures with no uncertainty avoidance |
C. | individualist cultures |
D. | cultures with high power distance |
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50. | _____ usually exhibit greater differences between the highest- and lowest-paid individuals in an organization.
A. | Cultures with a long-term orientation |
B. | Individualist cultures |
C. | Cultures with low power distance |
E. | Cultures with low uncertainty avoidance |
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51. | _____ cultures tend to have flatter salary structures.
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52. | Which of the following is most likely to occur during the communication process of an organization in a collectivist culture?
A. | Authoritarian orientation of leaders |
B. | Devaluation of group decision-making |
C. | Participative management |
D. | Conflict of individual opinions |
E. | Highly centralized resolution of issues |
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53. | Countries such as Mexico with low human capital are likely to attract
A. | direct foreign investment. |
B. | high-skilled job opportunities. |
C. | facilities looking for low turnover. |
D. | unionized low-skill–high-wage jobs. |
E. | companies looking for an educated workforce. |
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54. | Which of the following is true of how human capital affects foreign investment in a country?
A. | Countries with low human capital attract foreign facilities looking for high skills and low wages. |
B. | Countries that have high human capital are likely to attract foreign facilities looking for high turnover. |
C. | Countries that shift unionized manufacturing jobs to other countries do so for high-skilled workers. |
D. | Countries that invest in education are likely to attract direct foreign investment. |
E. | Countries that have low human capital are likely to attract foreign facilities looking for low turnover. |
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55. | U.S. companies tend to relocate their low-skill–high-wage manufacturing and assembly jobs to Mexico because it has a _____.
A. | strong political-legal system |
B. | low level of human capital |
C. | strong economic system |
D. | low power distance culture |
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56. | Countries that _____ are attractive sites for direct foreign investment that creates high-skill jobs.
A. | have a low-skill–high-wage workforce |
B. | are developed and highly educated |
C. | have high human capital |
D. | invest less on education |
E. | have high illiteracy rates |
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57. | In _____ systems, there is less opportunity to develop human capital without higher costs.
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58. | A country that serves as the home for a corporation's headquarters is called the _____.
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59. | MarchTech Corp. is a software company that has its headquarters in Japan. The company has operations in France and India. Japan is the _____ of MarchTech.
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60. | A _____ country is the country in which the parent country organization seeks to locate or has already located a facility.
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61. | Gaia Inc. is a company based in the United States. It expands its operations and sets up a manufacturing facility in Brazil. In this scenario, Brazil is the _____ country of Gaia.
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62. | A third country is where a company _____.
A. | has a facility but may not hire locals |
B. | establishes its headquarters |
C. | may or may not have a facility |
D. | locates its administrative office |
E. | locates its production facility |
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63. | Plutus Inc. has its headquarters in the United States and has a facility in Germany. A virtual team operates from around the globe, with most members from China. China is a _____ country for Plutus.
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| Grazia S.p.A, a home furnishing company, has its headquarters in Italy. It has marketing facilities in France, has a manufacturing facility in Japan, and imports fabric from India and China. It sells its products exclusively to high-end customers in the U.K. and Spain. |
64. | Which of the following is the parent country of Grazia S.p.A?
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65. | Which of the following is the host country for Grazia S.p.A?
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66. | Which of the following is a third country for Grazia?
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67. | France is a _____ country for Grazia S.p.A.
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68. | China is a _____ country for Grazia S.p.A.
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69. | A(n) _____ is an employee sent by a company in one country to manage operations in a different country.
D. | Parent-country national |
E. | Third-country national |
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70. | _____ are employees who were born and live in the country where the company’s headquarters is located.
D. | Parent-country nationals |
E. | Third-country nationals |
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71. | _____ are employees who were born and raised in the country where a parent country organization seeks to locate a facility.
A. | Parent-country nationals |
B. | Host-country nationals |
C. | Third-country nationals |
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72. | _____ are employees born in a country where neither a company's headquarters nor a facility is located but work in the host country.
A. | Parent-country nationals |
B. | Host-country nationals |
C. | Third-country nationals |
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73. | Misha Branson was born in England and is currently working for a French company in England. She will be considered a _____ in France.
A. | guest-country national |
B. | parent-country national |
D. | third-country national |
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74. | An individual who was born in France and is currently working in Peru for a company headquartered in Germany is called a _____.
A. | parent-country national |
D. | third-country national |
E. | domestic-country national |
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75. | An expatriate is an employee
A. | who was born and works in the parent country. |
B. | who is sent by a company in one country to manage operations in a different country. |
C. | who was born, was raised, and works in the host country, as opposed to the parent country. |
D. | who works for a foreign company in his or her own country. |
E. | who returns to work in his or her country of birth. |
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76. | Most companies begin by operating within a(n) _____ marketplace.
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77. | A firm that enters foreign markets by exporting goods to another country is at the _____ level of global participation.
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78. | RapidFlow Systems is a Mexican company with operations across different states. After a few years, the company extends its operations to Canada and opens a facility there. As a result of this expansion, RapidFlow Systems has become a(n) _____ company.
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79. | When a company expands from having one facility in another country to having a number of facilities in different countries, it is transforming from a(n) _____.
A. | domestic company to a global company |
B. | domestic company to an international company |
C. | international company to a multinational company |
D. | multinational company to an international company |
E. | global company to an international company |
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80. | _____ is the multinational composition of a company's managers.
B. | Transnational participation |
D. | Transnational representation |
E. | Transnational capacity |
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81. | Which attribute of a transnational HR system is the extent to which planning and decision-making include managers from different cultures?
B. | Transnational participation |
D. | Transnational representation |
E. | Transnational capacity |
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82. | Traditionally, _____ has been almost the sole variable used in deciding who will be sent on overseas assignments.
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83. | The _____ dimension comprises the skills that enable a manager to maintain psychological well-being.
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84. | Which of the following dimensions involves the skills required to foster associations with host-country nationals?
A. | The technical dimension |
C. | The relationship dimension |
D. | The perception dimension |
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85. | Which of the following dimensions includes the skills required to evaluate the host environment?
C. | The relationship dimension |
D. | The perception dimension |
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86. | The total compensation package that equalizes the purchasing power of an expatriate manager with that of employees in similar positions in the home country and provides incentives to offset the inconvenience incurred in the location is known as the _____ approach.
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87. | _____ are payments that offset the differences in expenditures on day-to-day necessities between a host country and a parent country.
A. | Performance incentives |
B. | Cost-of-living allowances |
C. | Tax equalization allowances |
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88. | A Chinese manager is given an expatriate assignment in the United States. Day-to-day expenses in the United States are higher than in China. Which of the following is the firm likely to provide to offset this difference?
B. | Performance incentives |
C. | Cost-of-living allowances |
E. | Tax equalization allowances |
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89. | _____ is the extent to which an expatriate receives information and recognizes changes while abroad.
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90. | The extent to which expatriates receive recognition from peers and bosses following their expatriate assignment is called _____.
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Essay Questions
91. | What led to the formation of the European Economic Community (EEC)? Describe how the EEC has affected the global economy.
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92. | List the four factors that affect HRM in global markets, and describe each briefly.
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93. | Describe Hofstede's cultural dimensions, and discuss their importance for HRM.
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94. | Explain how the human capital makes a country attractive in the global arena.
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95. | Describe how domestic firms become international organizations.
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96. | Differentiate between global and multinational companies.
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97. | Describe the three attributes of a transnational HRM system.
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98. | Describe the three dimensions of adaptive skills required by expatriates to adapt to a new culture.
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99. | Explain how the balance-sheet approach to expatriate compensation is used to offset the differences between costs in the home and host countries.
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100. | List the four components of total pay packages.
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