PART 1 INTRODUCTION TO MANAGEMENT — p. 2
1 Innovative Management for Turbulent Times — p. 4
The Definition of Management — p. 7
The Four Management Functions — p. 8
Organizational Performance — p. 10
Management Skills — p. 11
Management Types — p. 13
What Is It Like to Be a Manager? — p. 16
Managing in Small Businesses and Nonprofit Organizations — p. 23
Management and the New Workplace — p. 25
Turbulent Times: Managing Crises and Unexpected Events — p. 28
2 The Evolution of Management Thinking — p. 36
Management and Organization — p. 38
Classical Perspective — p. 40
Humanistic Perspective — p. 46
Management Science Perspective — p. 50
Recent Historical Trends — p. 52
Innovative Management Thinking for Turbulent Times — p. 54
PART 2 THE ENVIRONMENT OF MANAGEMENT — p. 68
3 The Environment and Corporate Culture — p. 70
The External Environment — p. 72
The Organization–Environment Relationship — p. 81
The Internal Environment: Corporate Culture — p. 85
Environment and Culture — p. 89
Shaping Corporate Culture for Innovative Response — p. 92
4 Managing in a Global Environment — p. 104
A Borderless World — p. 106
Getting Started Internationally — p. 108
The International Business Environment — p. 113
International Trade Alliances — p. 122
Multinational Corporations — p. 126
Managing in a Global Environment — p. 127
5 Ethics and Social Responsibility — p. 138
What Is Managerial Ethics? — p. 140
Criteria for Ethical Decision Making — p. 142
Factors Affecting Ethical Choices — p. 144
What Is Social Responsibility? — p. 150
Organizational Stakeholders — p. 151
The Ethic of Sustainability and the Natural Environment — p. 153
Evaluating Corporate Social Responsibility — p. 155
Managing Company Ethics and Social Responsibility — p. 157
Ethical Challenges in Turbulent Times — p. 162
6 Managing Small Business Start-Ups — p. 172
What Is Entrepreneurship? — p. 174
Entrepreneurship and the Environment — p. 175
Who Are Entrepreneurs? — p. 181
Social Entrepreneurship: An Innovative Approach to Small Business — p. 185
Launching an Entrepreneurial Start-Up — p. 186
Managing a Growing Business — p. 194
PART 3 PLANNING — p. 206
7 Managerial Planning and Goal Setting — p. 208
Overview of Goals and Plans — p. 210
Purposes of Goals and Plans — p. 211
Goals in Organizations — p. 213
Criteria for Effective Goals — p. 217
Planning Types — p. 219
Planning in a Turbulent Environment — p. 223
Planning for High Performance — p. 226
8 Strategy Formulation and Implementation — p. 236
Thinking Strategically — p. 238
What Is Strategic Management? — p. 239
The Strategic Management Process — p. 246
Formulating Corporate-Level Strategy — p. 249
Formulating Business-Level Strategy — p. 251
Formulating Functional-Level Strategy — p. 257
Strategy Implementation and Control — p. 258
Implementation During Turbulent Times — p. 262
9 Managerial Decision Making — p. 270
Types of Decisions and Problems — p. 272
Decision-Making Models — p. 275
Decision-Making Steps — p. 281
Personal Decision Framework — p. 286
Increasing Participation in Decision Making — p. 288
PART 4 ORGANIZING — p. 304
10 Designing Adaptive Organizations — p. 306
Organizing the Vertical Structure — p. 308
Departmentalization — p. 314
Organizing for Horizontal Coordination — p. 326
Factors Shaping Structure — p. 331
11 Managing Change and Innovation — p. 346
Turbulent Times and the Changing Workplace — p. 348
Changing Things: New Products and Technologies — p. 348
Changing People and Culture — p. 357
Model of Planned Organizational Change — p. 362
Implementing Change — p. 365
12 Human Resource Management — p. 378
The Strategic Role of Human Resource Management — p. 380
Environmental Influences on HRM — p. 381
The Changing Nature of Careers — p. 385
Attracting an Effective Workforce — p. 389
Developing an Effective Workforce — p. 399
Maintaining an Effective Workforce — p. 404
13 Meeting the Challenge of Diversity — p. 414
Valuing Diversity — p. 417
The Changing Workplace — p. 420
Current Debates About Affirmative Action — p. 424
The Glass Ceiling — p. 425
Current Responses to Diversity — p. 428
Defining New Relationships in Organizations — p. 434
Global Diversity — p. 435
Diversity in a Turbulent World — p. 438
PART 5 LEADING — p. 450
14 Dynamics of Behavior in Organizations — p. 452
Organizational Behavior — p. 454
Attitudes — p. 454
Perception — p. 460
Personality and Behavior — p. 463
Learning — p. 473
Stress and Stress Management — p. 476
15 Leadership — p. 488
The Nature of Leadership — p. 490
Leadership for Contemporary Times — p. 490
Leadership Versus Management — p. 493
Leadership Traits — p. 494
Behavioral Approaches — p. 495
Contingency Approaches — p. 498
Leading Change — p. 505
Power and Influence — p. 508
Enduring Leadership Approaches — p. 511
16 Motivation — p. 520
The Concept of Motivation — p. 522
Foundations of Motivation — p. 524
Content Perspectives on Motivation — p. 525
Process Perspectives on Motivation — p. 530
Reinforcement Perspective on Motivation — p. 535
Job Design for Motivation — p. 539
Innovative Ideas for Motivating — p. 543
17 Communication — p. 556
Communication and the Manager's Job — p. 558
Communicating Among People — p. 561
Organizational Communication — p. 568
Communicating During Turbulent Times — p. 577
Managing Organizational Communication — p. 580
18 Teamwork — p. 592
Teams at Work — p. 594
Types of Teams — p. 596
Team Characteristics — p. 602
Team Processes — p. 605
Managing Team Conflict — p. 611
Work Team Effectiveness — p. 617
PART 6 CONTROLLING — p. 628
19 Managerial and Quality Control — p. 630
The Meaning of Control — p. 632
Organizational Control Focus — p. 633
Feedback Control Model — p. 636
Financial Control — p. 640
The Changing Philosophy of Control — p. 643
Total Quality Management — p. 646
Trends in Quality and Financial Control — p. 650
Innovative Control Systems for Turbulent Times — p. 652
20 Information Technology and E-Business — p. 664
Information Technology Has Changed Everything — p. 666
The Evolving World of Information Technology — p. 670
Types of Information Systems — p. 671
The Internet and E-business — p. 676
21 Operations and Value Chain Management — p. 694
The Organization as a Value Chain — p. 696
Designing Operations Management Systems — p. 701
Inventory Management — p. 711
Lean Manufacturing and Productivity — p. 716
