Part One Management
1 Introducing Management — p. 2
Working Today — p. 4
Organizations — p. 11
Managers — p. 13
The Management Process — p. 17
Learning How to Manage — p. 23
2 Management Learning Past to Present — p. 32
Classical Management Approaches — p. 34
Behavioral Management Approaches — p. 38
Modern Management Foundations — p. 45
3 Ethics and Social Responsibility — p. 56
What Is Ethical Behavior? — p. 58
Ethics in the Workplace — p. 63
Maintaining High Ethical Standards — p. 69
Social Responsibility — p. 71
Part Two Environment
4 Environment, Innovation, and Sustainability — p. 84
The General or Macroenvironment — p. 86
The Specific or Task Environment — p. 92
Environment and Innovation — p. 94
Environment and Sustainability — p. 97
5 Global Management and Cultural Diversity — p. 106
Management and Globalization — p. 108
Global Businesses — p. 117
Culture and Global Diversity — p. 120
Global Management Learning — p. 126
6 Entrepreneurship and New Ventures — p. 134
The Nature of Entrepreneurship — p. 137
Entrepreneurship and Small Business — p. 144
New Venture Creation — p. 149
Part Three Planning And Controlling
7 Information and Decision Making — p. 160
Information, Technology, and Management — p. 162
Information and Managerial Decisions — p. 167
The Decision-Making Process — p. 174
Issues in Managerial Decision Making — p. 181
8 Planning Processes and Techniques — p. 192
Why and How Managers Plan — p. 194
Types of Plans Used by Managers — p. 198
Planning Tools and Techniques — p. 203
Implementing Plans to Achieve Results — p. 207
9 Control Processes and Systems — p. 216
Why and How Managers Control — p. 218
The Control Process — p. 224
Control Tools and Techniques — p. 228
10 Strategy and Strategic Management — p. 238
Strategic Management — p. 241
Essentials of Strategic Analysis — p. 244
Corporate-Level Strategy Formulation — p. 249
Business-Level Strategy Formulation — p. 256
Strategy Implementation — p. 258
Part Four Organizing
11 Organization Structures and Design — p. 268
Organizing as a Management Function — p. 270
Traditional Organization Structures — p. 272
Horizontal Organization Structures — p. 278
Organizational Designs — p. 283
12 Organization Culture and Change — p. 294
Organizational Cultures — p. 296
Multicultural Organizations — p. 301
Organizational Change — p. 305
13 Human Resource Management — p. 320
Human Resource Management — p. 322
Attracting a Quality Workforce — p. 328
Developing a Quality Workforce — p. 333
Maintaining a Quality Workforce — p. 339
Part Five Leading
14 Leading and Leadership Development — p. 350
The Nature of Leadership — p. 352
Leadership Traits and Behaviors — p. 357
Contingency Approaches to Leadership — p. 359
Personal Leadership Development — p. 365
15 Individual Behavior — p. 376
Perception — p. 379
Personality — p. 383
Attitudes — p. 387
Emotions, Moods, and Stress — p. 392
16 Motivation Theory and Practice — p. 402
Individual Needs and Motivation — p. 404
Process Theories of Motivation — p. 409
Reinforcement Theory — p. 417
Motivation and Job Design — p. 419
17 Teams and Teamwork — p. 430
Teams in Organizations — p. 432
Trends in the Use of Teams — p. 435
How Teams Work — p. 439
Decision Making in Teams — p. 447
18 Communication and Collaboration — p. 458
The Communication Process — p. 460
Improving Collaboration Through Communication — p. 466
Managing Conflict — p. 470
Managing Negotiation — p. 474
