Part 1 Setting the Context for Management — p. 1
Chapter 1 Introduction to Management — p. 2
Introduction — p. 3
Management and Leadership — p. 8
Historical Perspectives on business — p. 11
Changing Perspectives on the Purpose of Business — p. 13
Stakeholder Approach — p. 17
Chapter 2 The Global Business Environment — p. 26
Introduction — p. 27
Globalization — p. 34
External Environment — p. 39
Internal Environment — p. 52
Chapter 3 Ethics and Corporate Social Responsibility — p. 60
Introduction — p. 61
Ethical Frameworks — p. 64
Confronting Moral Dilemmas — p. 69
Corporate Social Responsibility — p. 76
Is Corporate Social Responsibility Good for Business? — p. 78
Part 2 Strategic Perspective — p. 87
Chapter 4 Introduction to Strategy — p. 88
Introduction — p. 89
A Brief History of Strategy — p. 93
Strategy and the Organization: A Framework — p. 95
Defining Strategy — p. 100
Business-Level versus Corporate-Level Strategy — p. 103
Strategies for Going Global — p. 105
Market Entry Strategies — p. 108
Chapter 5 Business-Level Strategy — p. 116
Introduction — p. 117
How the External Environment Impacts Industry Attractiveness — p. 122
How a Firm's Internal Environment Impacts Strategy — p. 134
The Firm as a Value Chain — p. 136
SWOT Analysis — p. 139
Competitive Advantage — p. 140
Chapter 6 Corporate-Level Strategy — p. 154
Introduction — p. 155
Diversification Strategy — p. 159
Approaches to Diversification — p. 162
Results of Diversification — p. 168
Vertical Integration — p. 170
Part 3 Organizational Perspective — p. 179
Chapter 7 Organizational Design — p. 180
Introduction — p. 181
From Strategy to Organizational Design — p. 184
Organizational Design: Formal and Informal Structures — p. 187
Decision Rights — p. 195
Organizational Design and the Life Cycle of a Firm — p. 198
Organizational Flexibility — p. 199
Recent Trends in Organizational Design — p. 199
Chapter 8 Organizational Culture — p. 206
Introduction — p. 207
What Is Culture? — p. 210
Impact of Culture on Performance — p. 211
Levels of Organizational Culture — p. 213
How Does Culture Develop? — p. 216
Culture and Crucial Moments — p. 220
Evaluating Culture in Mergers and Acquisitions — p. 221
Chapter 9 Managing Human Capital — p. 226
Introduction — p. 227
Acquiring Human Capital — p. 231
Managing Human Capital — p. 236
Contextual Forces Impacting Human Capital — p. 247
Managing Yourself — p. 251
Chapter 10 Performance Management — p. 260
Introduction — p. 261
Identifying Measures — p. 264
Setting Performance Targets — p. 269
Monitoring and Measuring Performance — p. 270
Taking Corrective Action — p. 275
Chapter 11 Organizational Change — p. 282
Introduction — p. 283
The Case for Change — p. 287
Key Aspects of Organizational Change — p. 291
The Change Process — p. 294
Combating Resistance to Change — p. 299
Part 4 Individual Perspective — p. 307
Chapter 12 Leadership in Organizations — p. 308
Introduction — p. 309
The Leader — p. 312
The Leader and the Followers — p. 318
The Leader, the Followers, and the Situation — p. 323
Chapter 13 Becoming a Leader: Knowing Yourself — p. 334
Introduction — p. 335
Forms of Intelligence — p. 338
Understanding your Personality — p. 345
Self-Monitoring — p. 351
Managing Oneself — p. 352
Chapter 14 Power and Influence — p. 358
Introduction — p. 359
Interpersonal Power — p. 361
Reactions to Power — p. 368
Power and Conflict — p. 370
Using Influence — p. 372
Chapter 15 Decision Making — p. 380
Introduction — p. 381
Rational Decision Making — p. 384
How Managers Make Decisions — p. 385
How Biases Impact Decision Making — p. 389
The Impact of Emotions and Social Situations on Decision Making — p. 394
Decision Making in Organizations — p. 396
Improving Decision-Making Skills — p. 398
Chapter 16 Conflict and Negotiation — p. 404
Introduction — p. 405
Levels of Conflict — p. 406
Sources of Conflict — p. 411
Managing Conflict — p. 413
Types of Negotiations — p. 415
Negotiating Effectively — p. 419
Negotiating across Cultures — p. 424
Chapter 17 Leading Teams — p. 430
Introduction — p. 431
When Are Teams Appropriate? — p. 433
Team Characteristics — p. 434
Team Development — p. 439
Team Process — p. 441
Team Effectiveness — p. 446
Chapter 18 Motivation — p. 454
Introduction — p. 455
Content Theories of Motivation — p. 458
Process Theories of Motivation — p. 466
Reinforcing Motivation — p. 471
Chapter 19 Communication — p. 482
Introduction — p. 483
Interpersonal Communication — p. 486
Using Communication to Persuade — p. 494
Organizational Communication — p. 496
Cross-Cultural Communication — p. 504
Chapter 20 Networking — p. 510
Introduction — p. 511
Interpersonal Networks — p. 514
Network Characteristics — p. 518
Strength of Relationships — p. 522
Building Useful Networks — p. 524
