Work, Emotion And Aesthetics Chapter 16 Full Test Bank King

Chapter 16: Work, emotion and aesthetics

Test Bank

Type: true-false

Title: Chapter 16 Question 01

1) Manufacturing has remained as the dominant sector of the economy in the Western world.

a. True

b. False

Type: fill-in-blank

Title: Chapter 16 Question 02

2) Service sector jobs where a worker deals directly with a customer or client are known as __________ service work.

Type: multiple choice question

Title: Chapter 16 Question 03

3) Which of the following best describes the relationship between production and consumption in the service sector labour process?

a. Production and consumption take place in a different time and a different place to each other

b. Production and consumption take place at the same but in a different place to each other

c. Production and consumption take place at a different time but in the same place as each other

d. Production and consumption take place at the same time and in the same place as each other

Type: matching question

Title: Chapter 16 Question 04

4) Match the following types of labour to their description:

Type: multiple response question

Title: Chapter 16 Question 05

5) Which of the following are examples of the rationalization in bar work? Please select all that apply.

a. Emotional labour in front of customers

b. Efficiency of the checkout process

c. Assembly line work

d. Monitoring of worker activity through the computer system

Type: multiple response question

Title: Chapter 16 Question 06

6) Which of the following are key areas for Goffman’s ‘Presentation of the Self’? Please select all that apply.

a. Frontstage

b. Backstage

c. Beyond

d. Outside

Type: fill-in-blank

Title: Chapter 16 Question 07

7) Korczynski (2003) suggests that workers help each other through the stress of emotional labour by forming communities of ____________.

Type: multiple choice question

Title: Chapter 16 Question 10

10) Which of the following describes the management of dress and appearance in return for a wage?

a. Emotional labour

b. Aesthetic labour

c. Physical labour

d. Intellectual labour

Type: matching question

Title: Chapter 16 Question 11

11) Match the following aspects of aesthetic labour to their closest description.

Type: true-false

Title: Chapter 16 Question 12

12) The requirement for aesthetic labour can exclude people from the workplace on the grounds of their class background.

a. True

b. False

Type: fill-in-blank

Title: Chapter 16 Question 13

13) The use of emotional and aesthetic labour to market female attractiveness is known as sexual ______

Type: multiple choice question

Title: Chapter 16 Question 14

14) Which idea are Brewis and Linstead (2000) alluding to when they say that in some areas of service work, women ‘genuinely prostitute’ themselves?

a. Emotional labour

b. Sexual commodification

c. Aesthetic labour

d. Emotion management

Type: multiple response question

Title: Chapter 16 Question 15

15) Which of the following might be examples of a gender imbalance in the requirements for emotional and aesthetic labour in service sector work? Please select all that apply.

a. Grooming checks

b. Appearance criteria in job descriptions

c. Styling of uniforms

d. Sexual commodification

Type: fill-in-blank

Title: Chapter 16 Question 16

16) The ____________ economy describes performance management systems which embed the need for emotional labour into rating and ranking systems.