Verified Test Bank Occupational Stress Answer Key Chapter 16 - Stress Management 14e Complete Test Bank by Jerrold Greenberg. DOCX document preview.

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Verified Test Bank Occupational Stress Answer Key Chapter 16

Chapter 16 Occupational Stress Answer Key
 


Multiple Choice Questions
 

1.

According to the occupational stress model, thwarted ambition is a source of stress that is related to _____. 
 

A. 

one's role in an organization

B. 

relationships at work

C. 

career development

D. 

the structure of an organization

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

2.

According to the occupational stress model, lack of effective consultation is a source of stress that is related to _____. 
 

A. 

organizational structure and climate

B. 

one's role in an organization

C. 

career development

D. 

one's relationships at the workplace

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

3.

Which of the following is NOT a source of extraorganizational stress? 
 

A. 

Family problems

B. 

Life crises

C. 

Financial difficulties

D. 

Poor relationships with one's boss

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: What is Occupational Stress?
 

4.

The Occupational Stress Evaluation Grid includes all of the following contexts EXCEPT the: 
 

A. 

interpersonal context.

B. 

psychological context.

C. 

psycho-social context.

D. 

biological context.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

5.

According to the Occupational Stress Evaluation Grid, stressors such as neurosis, ineffective coping skills, poor self-image, poor communication, and addictive behavior fall under the _____. 
 

A. 

interpersonal context

B. 

psychological context

C. 

organizational context

D. 

environmental context

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

6.

According to the Occupational Stress Evaluation Grid, stressors such as racism, sexism, ecological shifts, political changes, military crises, and economic downturns fall under the _____. 
 

A. 

sociocultural context

B. 

interpersonal context

C. 

biological context

D. 

physical/environmental context

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

7.

According to the Occupational Stress Evaluation Grid, stressors such as divorce, separation, marital discord, death of a family member or friend, intergenerational conflict, legal or financial difficulties, and early parenthood fall under the _____. 
 

A. 

sociocultural context

B. 

interpersonal context

C. 

biological context

D. 

physical/environmental context

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

8.

According to the Occupational Stress Evaluation Grid, stressors such as poor air, climate, noise exposure, toxic substance exposure, poor lighting, bad architecture, and poor equipment design fall under the _____. 
 

A. 

sociocultural context

B. 

work-setting context

C. 

biological context

D. 

physical/environmental context

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

9.

According to the Occupational Stress Evaluation Grid, stressors such as disease, disability, sleep, appetite disturbance, chemical dependency, biochemical imbalance, and pregnancy fall under the _____. 
 

A. 

sociocultural context

B. 

work-setting context

C. 

biological context

D. 

physical/environmental context

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

10.

According to the Occupational Stress Evaluation Grid, stressors such as time, speed, creativity, autonomy, supervision, coworkers, ergonomics, and participation in decision-making fall under the _____. 
 

A. 

interpersonal context

B. 

psychological context

C. 

organizational context

D. 

work-setting context

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

11.

According to Business News Daily, job stress is estimated to cost American companies more than _____ a year in health costs, absenteeism, and poor performance. 
 

A. 

$3 million

B. 

$300 million

C. 

$3 billion

D. 

$300 billion

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

12.

The costs of occupational stress to society are related to: 
 

A. 

benefits and Social Security costs in connection with premature retirement.

B. 

medical costs and possible hospitalization.

C. 

potential loss of productive workers.

D. 

all of these.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

13.

When workers call in sick but are not sick, it is known as: 
 

A. 

flextime.

B. 

entitlement mentality.

C. 

the right to pass.

D. 

being a workaholic.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

14.

Which of the following statements is true of gender and occupational stress? 
 

A. 

More women are likely to develop stress-related chronic illnesses than are men.

B. 

Men report higher levels of stress than do women.

C. 

More men believe they are doing enough to manage their stress than do women.

D. 

More men believe it is important to manage stress than do women.

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Why is Occupational Stress of Concern?
 

15.

In 2007, how often did workers call in sick when they were not sick? 
 

A. 

20 to 36 percent of the time

B. 

Less than 20 percent of the time

C. 

More than 66 percent of the time

D. 

40 to 50 percent of the time

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

16.

_____ allows workers to vary the time they begin or end work. 
 

A. 

Flexible scheduling

B. 

Flake rate

C. 

The right to pass

D. 

Selective scheduling

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 

17.

In the context of physiological effects of occupational stress, several investigators have found the work environment associated with: 
 

A. 

hypertension.

B. 

cardiovascular disease.

C. 

serum cholesterol.

D. 

all of these.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Disease and Occupational Stress
 

18.

Researchers find higher rates of heart attacks on _____ than on any other day of the week, and the fewest heart attacks on _____. 
 

A. 

Fridays; Sundays

B. 

Mondays; Sundays

C. 

Mondays; Fridays

D. 

Sundays; Wednesdays

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Disease and Occupational Stress
 

19.

When job demands are so great that a worker feels an inability to cope, it is known as _____. 
 

A. 

role ambiguity

B. 

role overload

C. 

role conflict

D. 

role insufficiency

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stressors
 

20.

When workers lack the training, education, skills, or experience to accomplish a job, it is known as _____. 
 

A. 

role ambiguity

B. 

role overload

C. 

role conflict

D. 

role insufficiency

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stressors
 

21.

When aspects of a job and workplace are unclear, it is known as _____. 
 

A. 

role ambiguity

B. 

role overload

C. 

role conflict

D. 

role sufficiency

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stressors
 

22.

When workers get caught in a bind and are faced with conflicting demands from different supervisors, it is known as _____. 
 

A. 

role overload

B. 

role ambiguity

C. 

role conflict

D. 

role insufficiency

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stressors
 

23.

Variables associated with job satisfaction such as working on stimulating tasks, being recognized for work well done, and positive relationships with work colleagues are known as: 
 

A. 

motivational factors.

B. 

coping factors.

C. 

environmental factors.

D. 

physical factors.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stressors
 

24.

Immersing oneself excessively in work at the expense of nonwork activities is known as: 
 

A. 

having an entitlement mentality.

B. 

being a workaholic.

C. 

being a slacker.

D. 

having a disentitlement mentality.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: The Workaholic
 

25.

_____ is an adverse stress reaction to work with psychological, psychophysiological, and behavioral components. 
 

A. 

Burnout

B. 

Perfectionism

C. 

Burden

D. 

Entitlement mentality

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Burnout
 

26.

Which of the following is most likely a symptom of burnout at work? 
 

A. 

Increasing sense of humor

B. 

Taking frequent vacations

C. 

Decreasing overtime

D. 

Skipping rest and food breaks

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Burnout
 

27.

According to the progressive five-stage approach, which of the following is the correct sequence of the stages involved in the development of burnout? 
 

A. 

The honeymoon, chronic symptoms, fuel shortage, hitting the wall, and crisis

B. 

The honeymoon, fuel shortage, chronic symptoms, hitting the wall, and crisis

C. 

The honeymoon, fuel shortage, chronic symptoms, crisis, and hitting the wall

D. 

The honeymoon, chronic symptoms, fuel shortage, crisis, and hitting the wall

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Burnout
 

28.

What percentage of women work outside the home? 
 

A. 

39 percent

B. 

48 percent

C. 

20 percent

D. 

54 percent

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 

29.

Which of the following statements is true of women and retirement? 
 

A. 

Women invest less conservatively than men, therefore accumulating more retirement assets.

B. 

Women are less likely to work in part-time jobs that do not qualify for a retirement plan.

C. 

Women are much more likely than older men to have earnings in retirement.

D. 

More women depend solely on social security benefits in retirement than do men.

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Women and Work Outside the Home
 

30.

The use of activities specific to getting a task done is known as: 
 

A. 

problem-focused coping.

B. 

emotion-focused coping.

C. 

future-focused coping.

D. 

past-focused coping.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Interventions
 

31.

The use of activities to feel better about a task is known as: 
 

A. 

solution-focused coping.

B. 

emotion-focused coping.

C. 

future-focused coping.

D. 

past-focused coping.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Interventions
 

32.

A life-situation intervention could include all of the following steps EXCEPT: 
 

A. 

quitting your job.

B. 

asking for a change in your job responsibilities.

C. 

saying "yes" to more responsibilities.

D. 

requesting a less stressful job within the same organization.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Interventions
 

33.

A perception intervention could include all of the following steps EXCEPT: 
 

A. 

looking for the humor in your stressors at work.

B. 

distinguishing between need and desire.

C. 

trying to see things for what they really are.

D. 

linking your self-worth with the task at hand.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Interventions
 

34.

Sean quits his job as he is not able to handle the work pressure. Which of the following types of interventions is exemplified in this case? 
 

A. 

Life-situation intervention

B. 

Physiological arousal intervention

C. 

Perception intervention

D. 

Emotional arousal intervention

 

Accessibility: Keyboard Navigation
Blooms: Apply
Topic: Interventions
 

35.

According to the occupational stress model, which of the following sources of stress at work is intrinsic to the job? 
 

A. 

Poor physical working conditions

B. 

Restrictions on behavior

C. 

Office politics

D. 

All of these

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

36.

According to the occupational stress model, which of the following sources of stress at work is related to career development? 
 

A. 

Overpromotion

B. 

Underpromotion

C. 

Lack of job security

D. 

All of these

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

37.

Job stress is related to: 
 

A. 

anxiety.

B. 

absenteeism.

C. 

poor job performance.

D. 

all of these.

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Disease and Occupational Stress
 

38.

According to the Centers for Disease Control and Prevention, which of the following statements is true of health promotion programs? 
 

A. 

They lower health insurance and worker compensation costs.

B. 

They increase employee absenteeism.

C. 

They decrease employees' focus and function while at work.

D. 

They increase out-of-pocket expenses related to medication and hospitalizations for employees.

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Women and Work Outside the Home
 

 


True / False Questions
 

39.

A small amount of stress would be strictly associated with a lower incidence of disease. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stress Cycle
 

40.

The Occupational Stress Evaluation Grid, developed in 1977, was a great tool to assess stress but is now obsolete. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: What is Occupational Stress?
 

41.

Work stress is costing businesses billions of dollars. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

42.

American workers take fewer vacation days than do workers in other developed countries. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

43.

The amount of work done by a worker seems to be more critical to health than the control the worker has over the work rate or related work processes. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Disease and Occupational Stress
 

44.

Occupational stress is related to coronary heart disease. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Disease and Occupational Stress
 

45.

Workers' perceptions of the degree of their participation in the decision-making process, the degree to which they are consulted on issues affecting the organization, and their involvement in establishing rules of behavior at work have proved to be related to job satisfaction. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Occupational Stressors
 

46.

Too much work, even if you enjoy it, can itself be an occupational stressor. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: The Workaholic
 

47.

In the context of burnout, depersonalization refers to feeling detached from the work and worksite. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Burnout
 

48.

Women are no longer predominately employed in traditional women's roles. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 

49.

Men suffer from sexual harassment at work as much as women do. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 

50.

The stressors associated with full-time homemaking are similar to other occupational stressors. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Working in the Home
 

51.

Laptops and cell phones have become effective tools for managing work stress. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Why is Occupational Stress of Concern?
 

52.

Work stress is experienced in the same way in every country. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

53.

A diminished sense of humor is a symptom of job burnout. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Burnout
 

54.

Men and women have essentially the same experiences with retirement. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Understand
Topic: Women and Work Outside the Home
 

55.

In the context of stress management programs, researchers have concluded that health promotion programs increase absenteeism and decrease presenteeism. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 

56.

Stressful workplaces are defined as those with high demand and low control or high effort and low reward. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Why is Occupational Stress of Concern?
 

57.

Telework is not only good for workers, it is also good for businesses. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 

58.

Although workaholism can cause social problems, it is not linked to any health-related consequences. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: The Workaholic
 

59.

Women cope with occupational stressors by requesting and receiving less social support than men. 
 
FALSE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Gender and Occupational Stress
 

60.

Women tend to be more conservative than men in their investments, and as a result, they tend to accumulate less retirement assets than men. 
 
TRUE

 

Accessibility: Keyboard Navigation
Blooms: Remember
Topic: Women and Work Outside the Home
 


Document Information

Document Type:
DOCX
Chapter Number:
16
Created Date:
Aug 21, 2025
Chapter Name:
Chapter 16 Occupational Stress Answer Key
Author:
Jerrold Greenberg

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