Test Bank

Chapter 1: Self-Management: Understanding Self and Managing Conflict

Multiple Choice

1. ____________, ____________, ____________ are the three most common emotions felt in a conflict.

a. Anger, silence, and cursing

b. Indigestion, red face, and clenched fist

c. Fear, anger, and embarrassment

d. Ignorance, embarrassment, and pretending it’s not there

Learning Objective: 3-5

Cognitive Domain: Knowledge

Answer Location: Diagnosis: A Different Look at Conflict
Question Type: MC

2. Knowledge of personality, behavior, and decision-making styles will ___________

a. give you insider knowledge

b. directly correlate to your success as a leader

c. enable you to discipline employees

d. make you a better employee in human resources

Learning Objective: 3-2

Cognitive Domain: knowledge

Answer Location: Reflection: who am I
Question Type: MC

3. Behavior styles are created through a combination of ______________

a. psychoanalysis and personality assessments

b. maturation, synapses growth, and life experiences

c. years of interacting with others

d. a leadership development class

Learning Objective: 3-2

Cognitive Domain: comprehension

Answer Location: Diagnosis: understanding styles
Question Type: MC

4. When working with people, conflict is ___________

a. inevitable

b. required

c. painful

d. a sign of failure

Learning Objective: 3-5

Cognitive Domain: knowledge

Answer Location: Diagnosis: A different look at conflict
Question Type: MC

5. Because conflict is rarely singular in nature, the recommendation is to unbundle the problem to determine ___________

a. who is the most guilty and needs to be transferred

b. how many investigative committees to form

c. what is the most important problem to solve

d. which behavior style is the most guilty

Learning Objective: 3-5

Cognitive Domain: comprehension

Answer Location: Prescription: managing yourself and diffusing a conflict
Question Type: MC

6. The _________ behavior style tends to have more disagreements with the _________ behavior style.

a. controller, controller

b. controller, analyzer

c. controller, persuader

d. controller, stabilizer

Learning Objective: 3-4

Cognitive Domain: comprehension

Answer Location: Diagnosis: a different look at conflict
Question Type: MC

7. The final step in resolving a conflict is to ___________

a. become a controller

b. agree to a plan and follow up

c. be firm and let them know they have no choice

d. never bring up the topic again

Learning Objective: 3-5

Cognitive Domain: comprehension

Answer Location: Prescription: managing yourself and diffusing a conflict
Question Type: MC

8. Creating teams that represent only one or two behavior styles _______________ the weaknesses and tendencies of the team.

a. solidifies

b. reduces

c. exaggerates

d. eliminates

Learning Objective: 3-2

Cognitive Domain: Comprehension

Answer Location: Prescription: How leaders use self-knowledge
Question Type: MC

9. An intense need for a persuader is _____________

a. to be right

b. to be in control

c. to have harmony

d. to be liked

Learning Objective: 3-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: Understanding styles
Question Type: MC

True/False

1. If you are leading a team of controllers, you should be certain to orchestrate a slow, multi-week, decision-making process to meet their needs.

a. True

b. False

Learning Objective: 3-2

Cognitive Domain: Comprehension

Answer Location: Behavior style survey
Question Type: TF

2. If you are leading a team of analyzers, you should be certain to provide little evidence of previous successes or failures before asking them to make a decision.

a. True

b. False

Learning Objective: 3-2

Cognitive Domain: Comprehension

Answer Location: Behavior style survey
Question Type: TF

3. If you are leading a team of stabilizers, you should be certain to discuss any risk the new project might bring to the organization before asking them to make a decision.

a. True

b. False

Learning Objective: 3-2

Cognitive Domain: Comprehension

Answer Location: Behavior style survey
Question Type: TF

4. If you are leading a team of persuaders, you should be certain to ask the group to plan a meeting to brainstorm their ideas about the coming project before making a decision.

a. True

b. False

Learning Objective: 3-2

Cognitive Domain: Comprehension

Answer Location: Behavior style survey
Question Type: TF

5. A real self-assessment instrument delivers consistent results and measures the constructs that make up the personality, behavior, or other tendencies.

a. True

b. False

Learning Objective: 3-3

Cognitive Domain: Knowledge

Answer Location: Learning outcomes
Question Type: TF

6. A person’s behavior style preference is not something most individuals are aware.

a. True

b. False

Learning Objective: 3-2

Cognitive Domain: Knowledge

Answer Location: Diagnosis: Understanding styles
Question Type: TF

7. A person’s behavior style is rigid and he or she cannot operate in any other style.

a. True

b. False

Learning Objective: 3-2

Cognitive Domain: knowledge

Answer Location: Diagnosis: understanding styles
Question Type: TF

8. In conflict situations, some behavior patterns can be interpreted as pushing a “hot button.”

a. True

b. False

Learning Objective: 3-5

Cognitive Domain: knowledge

Answer Location: Diagnosis: a different look at conflict
Question Type: TF

9. When in conflict, the body’s responses help all to think and act rationally.

a. True

b. False

Learning Objective: 3-5

Cognitive Domain: comprehension

Answer Location: Diagnosis: a different look at conflict
Question Type: TF

10. Controllers and stabilizers are diagonally opposite in the behavior styles model and, therefore, are less likely to be in conflict.

a. True

b. False

Learning Objective: 3-4

Cognitive Domain: Comprehension

Answer Location: Diagnosis: A Different Look at Conflict
Question Type: TF

Short Answer

Type: S

1. Describe one characteristic of each style that could be misinterpreted by the other behavior styles and create a conflict.

a. Quick decision making, slow decision making, being chatty, being quiet, explosive anger, silent treatment, being anti-social, overly competitive

Learning Objective: 3-5

Cognitive Domain: comprehension

Answer Location: Diagnosis: A different look at conflict
Question Type: SA

Type: S

2. My own behavior styles are ______________. List five preferences / behaviors I exhibit that make this my primary style.

a. The five behaviors should come from Table 3.1

Learning Objective: 3-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Understanding Styles, Table 3.1
Question Type: SA

Essay

Type: E

1. Using the Table 3.1, describe the importance of having a team with all four behavior styles represented. Describe the benefits each style brings to a work team.

a. Teams that are missing one or more behavior styles can be risk-averse, lost in data, overly conversant, and lost in the minutae.

Learning Objective: 3-2

Cognitive Domain: Analysis

Answer Location: Prescription: How leaders use knowledge of styles.
Question type: ESS

Type: E

2. Select a person in your life (parent, spouse, roommate, colleague) over the age of 18. From your memory of behaviors you have observed, determine his/her behavior style and describe four behaviors this person exhibits that inform you to make this choice.

a. Four behaviors should come from the behavior styles table.

Learning Objective: 3-1

Cognitive Domain: Analysis

Answer Location: Behavior Style Characteristics Table 3.1
Question Type: ESS

Type: E

3. Given your behavior style, what are your strengths and weaknesses as a team member?

a. From Table 3.1

Learning Objective: 3-1

Cognitive Domain: analysis

Answer Location: Behavior Style Characteristics, Table 3.1
Question Type: ESS

Type: E

4. Explain how your knowledge of behavior styles improves your ability to lead a team.

a. Leaders must be able to value all members of the team as well as tap the member’s strengths.

Learning Objective: 3-2

Cognitive Domain: Application

Answer Location: Prescription: How leaders use self-knowledge
Question Type: ESS