The Management Process Today Verified Test Bank Jones Ch.1 - Contemporary Management 8e Answer Key and Test Bank by Gareth Jones. DOCX document preview.
Essentials of Contemporary Management, 8e (Jones)
Chapter 1 The Management Process Today
1) Organizations are efficient when managers maximize the amount of input resources.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
2) Managers at all levels and in all departments are responsible for planning, organizing, leading, and controlling.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
3) The outcome of organizing is the creation of a strategy.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
4) An organization's vision is a short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve.
Difficulty: 1 Easy
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
5) In contrast to middle managers, top managers are responsible for the performance of specific departments.
Difficulty: 1 Easy
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
6) Today, the term "chief operating officer" refers to the chief executive officer.
Difficulty: 1 Easy
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
7) Conceptual skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.
Difficulty: 1 Easy
Topic: Top-level Management
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
8) Restructuring results in the loss of jobs.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
9) Innovation takes place when management centralizes control of work activities and creates an organizational culture that precludes risk taking.
Difficulty: 1 Easy
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
10) Organizations appoint turnaround CEOs when the organizations become more efficient and effective.
Difficulty: 1 Easy
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
11) An organization's resources include assets such as
A) competitors.
B) loyal customers and employees.
C) ethical codes.
D) performance goals.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
12) Management includes
A) planning and organizing resources other than human resources.
B) planning, organizing, and leading resources as well as controlling them.
C) planning and organizing resources but not leading and controlling them.
D) leading and controlling resources but not planning and organizing them.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
13) Which of the following is an appropriate definition of organizational performance?
A) It is the process of obtaining, analyzing, and recording information about the relative worth of a product in the current marketplace.
B) It is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organizational goals.
C) It is an approach to modeling organizations based on the value-adding activities of the competing organizations.
D) It is a measure of the interaction among the employee culture, the managerial culture, and the culture of competitors.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
14) A measure of how productively resources are used to achieve a goal is known as
A) efficiency.
B) effectiveness.
C) authenticity.
D) legitimacy.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
15) Which of the following defines managerial efficiency?
A) achieving goals regardless of resource use
B) increasing the time needed to produce a given output of goods
C) increasing production through greater resource investment
D) minimizing the amount of input resources
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
16) A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is
A) efficacy.
B) resourcefulness.
C) proficiency.
D) effectiveness.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
17) Which of the following is true of effectiveness?
A) Organizational performance increases in direct proportion to an increase in effectiveness.
B) It is a measure of how productively resources are used to achieve a goal.
C) Organizations are effective when managers minimize the amount of input resources.
D) Effectiveness is related to performance but not efficiency.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
18) A manufacturing company is said to be effective if it
A) uses fewer workers while maintaining productivity.
B) takes less time than before to produce a given output.
C) sets appropriate goals and achieves them.
D) generates employment for a large number of people.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
19) Low efficiency/high effectiveness situations arise when managers choose the
A) wrong goals to pursue and make poor use of resources to achieve these goals.
B) right goals to pursue but do a poor job of using resources to achieve these goals.
C) right goals to pursue and make good use of resources to achieve these goals.
D) wrong goals to pursue and make good use of resources to achieve these goals.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
20) High efficiency/high effectiveness situations result in the production of a
A) high-quality product that customers do not want.
B) high-quality product that few customers can afford.
C) product that customers want at a quality and price they can afford.
D) product of mediocre quality that customers will buy despite its high price.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
21) Low efficiency/low effectiveness situations results in a
A) product that customers want but is too expensive to buy.
B) product customers want at a price they can afford.
C) low-quality product that customers do not want.
D) high-quality product that customers do not want.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
22) Kiddy Toys produced beautifully made stuffed animals that many customers wanted. However, the product was so expensive that most potential customers could not afford it. Which of the following applies to this scenario?
A) low efficiency and low effectiveness
B) high efficiency and low effectiveness
C) low efficiency and high effectiveness
D) high efficiency and high effectiveness
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
23) Time After Time, Inc., produces reliable, attractive watches that are reasonably priced. Which of the following applies to this example?
A) low efficiency and low effectiveness
B) high efficiency and low effectiveness
C) low efficiency and high effectiveness
D) high efficiency and high effectiveness
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
24) Which of the following describes organizational performance that results in a low-quality product that customers do not want?
A) low efficiency and low effectiveness
B) high efficiency and low effectiveness
C) low efficiency and high effectiveness
D) high efficiency and high effectiveness
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
25) Which of the following describes organizational performance that results in a high-quality product that customers do not want?
A) low efficiency and low effectiveness
B) high efficiency and low effectiveness
C) low efficiency and high effectiveness
D) high efficiency and high effectiveness
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
26) The goals chosen by the management of Ameer's Cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Ameer's Cafe is said to have
A) low efficiency and high effectiveness.
B) high efficiency and high effectiveness.
C) low efficiency and low effectiveness.
D) high efficiency and low effectiveness.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
27) Sosuke's company has low efficiency and low effectiveness. Considering this, which of the following applies?
A) Sosuke produces easy-to-use copy machines, thus increasing demand for them, but uses cheap resources that often makes them break down.
B) Sosuke produces easy-to-use copy machines, thus increasing demand for them, and uses quality resources that makes them durable.
C) Sosuke produces copy machines that are complicated to use, thus lowering demand for them, and uses cheap resources that often makes them break down.
D) Sosuke produces copy machines that are complicated to use, thus lowering demand for them, but uses quality resources that makes them durable.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
28) You own a company that produces jewelry with attractive, popular designs but uses resources that makes the product too expensive for most potential buyers. Which of the following would you do to increase efficiency?
A) arrange a deal with the supplier to lower the cost of the resources
B) make sure the resources are used to make the designs even more popular
C) fire the jewelry designers and replace them with less artistic ones
D) make the jewelry less attractive, but still use the same high-quality resources
Difficulty: 3 Hard
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
29) In what order do managers typically perform the managerial functions?
A) organizing, planning, controlling, leading
B) organizing, leading, planning, controlling
C) planning, organizing, leading, controlling
D) planning, organizing, controlling, leading
Difficulty: 1 Easy
Topic: Fayol's Division of Labor
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
30) Which of the following managers has achieved the objectives of the essential managerial task of organizing?
A) Matteo, who has chosen appropriate organizational goals
B) Val, who has set task and authority relationships that allow people to work together
C) Henrietta, who has determined courses of action to achieve organizational goals
D) Ha-yoon, who has established systems to evaluate goal achievement
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
31) What must one do to perform the essential managerial task of controlling in achieving organizational goals?
A) Articulate a clear organizational vision for the organization's members to accomplish by a specified deadline.
B) Organize people into departments according to the kinds of job-specific tasks they perform.
C) Identify and select appropriate organizational goals and courses of action.
D) Establish accurate measuring and monitoring systems to evaluate how well goals have been achieved.
Difficulty: 1 Easy
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
32) Which of the following describes the essential managerial task of leading in achieving organizational goals?
A) motivate, coordinate, and energize individuals and groups
B) evaluate how well the organization has achieved its goals
C) choose appropriate goals and courses of action
D) establish task and authority relationships to allow people to work together
Difficulty: 1 Easy
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
33) The essential managerial task of planning involves
A) establishing task and authority relationships so that people work together.
B) motivating individuals and groups to work together.
C) choosing appropriate goals and courses of action.
D) evaluating how well the organization has achieved its goals.
Difficulty: 1 Easy
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
34) Isabella decided that Golden Key Enterprises should expand its markets in Europe and laid out a seven-step procedure to accomplish this. Which of the following tasks is Isabella doing?
A) planning
B) organizing
C) leading
D) controlling
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
35) How to allocate organizational resources to pursue the strategies that attain set goals is a question addressed during
A) regulating.
B) planning.
C) leading.
D) controlling.
Difficulty: 1 Easy
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
36) Which of the four principal managerial tasks can help Sargis understand his performance in the other three tasks?
A) planning
B) organizing
C) controlling
D) leading
Difficulty: 1 Easy
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
37) The formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals is called organizational
A) structure.
B) performance.
C) goals.
D) resources.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
38) Organizational structure is the formal system of
A) financial analysis and management.
B) task and reporting relationships.
C) vision creation and articulation.
D) goal selection and implementation.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
39) Which of the following refers to a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals?
A) strategy
B) assessment
C) collaboration
D) deputation
Difficulty: 1 Easy
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
40) In order to ensure that it has a competitive advantage over its competitors, Best Star, Ltd., decides to acquire the much smaller KAG, Inc. The move is an example of a
A) vision.
B) business model.
C) strategy.
D) mission.
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
41) FullPress, Inc., has ten middle managers. They report to two vice presidents who report to the CEO. What does this example show?
A) differentiation structure
B) organizational structure
C) organizational strategy
D) differentiation strategy
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
42) If Hedda wants to devise an effective business strategy, which of the following courses of action would she take?
A) write an inspiring statement about her company's goals
B) form a team that works well together
C) make decisions about how to achieve her company's goals
D) pass out a survey to determine how well her company has achieve its goals
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
43) Who among the following is involved in the task of controlling?
A) Nivon Flights monitors its services for quality and efficiency.
B) Klaus Ltd., puts on a motivational seminar for its employees.
C) Baron, Inc., creates a new position that reports directly to the CEO.
D) Cantaloupe Farms makes the decision to increase its marketing ventures.
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
44) The strategy of delivering new, exciting, and unique products to the customers is a ________ task.
A) leading
B) planning
C) controlling
D) organizing
Difficulty: 1 Easy
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
45) The process of structuring working relationships so that organizational members interact and cooperate to achieve organizational goals is known as
A) planning.
B) leading.
C) controlling.
D) organizing.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
46) When a manager lays out the lines of authority and responsibility among different individuals and groups, the manager is
A) organizing.
B) leading.
C) controlling.
D) planning.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
47) A formal system of reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals is called an organizational
A) culture.
B) structure.
C) assimilation.
D) chart.
Difficulty: 1 Easy
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
48) A short, succinct, and inspiring statement of what the organization intends to become is an organization's
A) goal.
B) strategy.
C) vision.
D) mission.
Difficulty: 1 Easy
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
49) During which managerial task does a manager articulate a clear organizational vision for the organization's members to accomplish?
A) planning
B) organizing
C) controlling
D) leading
Difficulty: 1 Easy
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
50) Which of the managerial functions involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so that their activities and efforts are in harmony?
A) leading
B) planning
C) organizing
D) controlling
Difficulty: 1 Easy
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
51) Which of the following is a responsibility of leadership?
A) evaluating how well they themselves are performing in leading the organization
B) encouraging employees to perform at a high level to help the organization achieve its goals
C) evaluating an organization's success in reaching its goals and taking corrective actions
D) deciding which goals to measure and then designing control systems for them
Difficulty: 2 Medium
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
52) Yuri has been given the task of evaluating how well his company, Comfy Shoes, Inc., has implemented its new line of slippers and how this implementation could be improved. Which of the following tasks has Yuri been assigned?
A) planning
B) organizing
C) leading
D) controlling
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
53) Which of the following processes gives managers the ability to measure performance accurately and regulate organizational efficiency and effectiveness?
A) controlling
B) planning
C) organizing
D) leading
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
54) Mark, a manager at Matt's Shack, monitors the performance of workers in his department to determine if the quality of their work is meeting the standards of the company. Mark is engaging in which of the following managerial functions?
A) planning
B) organizing
C) leading
D) controlling
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
55) Sienna, the CEO of Far Plain, Ltd., reviews the past month's profit and loss statement to determine if the company is on pace to meet the planned sales and profitability goals. Sienna is engaged in which of the following managerial functions?
A) planning
B) organizing
C) controlling
D) leading
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
56) Although Darren's company has many skilled, bright employees, they seem to lack enthusiasm for their work. Which of the following should Darren implement to solve this problem?
A) hire a pleasant manager who has achieved great results by restructuring companies like Darren's
B) hire a pleasant manager who is knowledgeable in the latest methods of monitoring and evaluating companies like Darren's
C) hire a charismatic manager who has excellent organizational skills and can efficiently achieve goals
D) hire a charismatic manager who strongly believes in the company and knows how to convey this belief to others
Difficulty: 3 Hard
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
57) Which of the following describes first-line managers?
A) They are also known as supervisors.
B) They are at the middle of the managerial hierarchy.
C) They work mainly in the sales department of an organization.
D) They have cross-departmental responsibility.
Difficulty: 2 Medium
Topic: Managerial Skills
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
58) Which of the following is true of middle managers?
A) They decide how the different departments should interact.
B) They are responsible for daily supervision of the nonmanagerial employees.
C) They develop skills and know-how so that the organization is efficient and effective.
D) They are responsible for the performance of all departments.
Difficulty: 2 Medium
Topic: Middle Level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
59) Which of the following is true of top managers?
A) They supervise nonmanagerial employees.
B) They help first-line managers better use resources.
C) They have cross-departmental responsibility.
D) They are responsible for a single department.
Difficulty: 2 Medium
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
60) Who among the following is most likely to be a part of the top management team?
A) supervisor
B) head nurse
C) chief executive officer
D) divisional manager
Difficulty: 2 Medium
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
61) Being a part of top management at a large fast food chain, Antonio is most likely to spend most of his time
A) planning and organizing resources.
B) planning and controlling nonmanagerial employees.
C) organizing and leading first-line managers.
D) organizing resources and leading first-line managers.
Difficulty: 2 Medium
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
62) Misaki is a middle manager. Considering this, which of the following would she most likely do?
A) organize a training program that improves the service of employees
B) make sure employees are filling out time cards correctly
C) arrange a deal with a foreign supplier of magnesium
D) study a report that analyzes how well departments are interacting
Difficulty: 2 Medium
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
63) Edrice was hired as a business consultant for a company that is floundering. Which of the following actions would Edrice need to take in order to change the company's fortunes?
A) advise middle-manager on better ways to use resources
B) monitor the effectiveness of non-managerial employees
C) convince the CEO to change course and adopt a new approach
D) listen to the complaints of first-line managers
Difficulty: 3 Hard
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
64) If Addi works as a first-line manager for a film production company, which of the following would she most likely do?
A) work as a supporting actor in a film
B) organize the extras on a film set
C) make sure that overall film production is running smoothly
D) greenlight the production of a film
Difficulty: 2 Medium
Topic: Top-level Management
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
65) The ability to analyze and diagnose a situation and to distinguish between cause and effect demonstrates a manager's ________ skills.
A) interpersonal
B) conceptual
C) technical
D) communication
Difficulty: 1 Easy
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
66) The general abilities to understand, alter, lead, and control the behavior of individuals and groups are ________ skills.
A) analytic
B) cognitive
C) human
D) conceptual
Difficulty: 1 Easy
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
67) Olivia has the skills needed to rewire the electrical systems of skyscrapers. This type of skill is referred to as
A) technical.
B) communication.
C) interpersonal.
D) conceptual.
Difficulty: 1 Easy
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
68) The specific set of departmental skills, knowledge, and experience that allows one organization to outperform its rivals is known as the organization's ________ competency.
A) strategic
B) edge
C) competitive
D) core
Difficulty: 1 Easy
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
69) Mi Jin is writing a newspaper article about the day-to-day running of a baseball team. For this report, she interviews people who do a wide variety of jobs. Which of the following jobs would Mi Jin describe in her article as showing technical skill?
A) the manager studying analytics to determine the best lineup
B) the batting instructor giving tips to a struggling player
C) the veteran player giving an inspirational speech to the team
D) a player telling a joke to ease tension and improve comradery
Difficulty: 3 Hard
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
70) Constanza does work that requires conceptual skills. Considering this, which of the following jobs would she do?
A) write an inspirational speech for a senator
B) coach a governor on to how to give better debater
C) inspire a group to canvas for a political candidate
D) analyze demographics that show the biases of voters
Difficulty: 2 Medium
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
71) Vasil is the head of the human resources department of a company. Which of the following pairs would he most likely place in the same department?
A) Janet, who knows how to design marketing surveys, and Marti, who knows how to repair manufacturing machines
B) Janet, who knows how to design marketing surveys, and Georgi, who knows how to administer marketing surveys
C) Georgi, who knows how to administer marketing surveys, and Alina, who know how to sell products
D) Alina, who knows how to sell products, and Marti, who knows how to repair manufacturing machines
Difficulty: 2 Medium
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
72) Kat is the CEO of a media company called Fast Forward, Inc. She wants the company to have a core competency that enables it to become an innovator in its field. Considering this, which of the following would Kat most likely authorize?
A) a negotiation strategy to obtain resources from foreign suppliers at a reduced cost
B) a training seminar focused on inspiring the sales staff and improving their approach to customers
C) a plan to research the development of miniature video cameras that are affordable and have top-end picture resolution
D) a manufacturing method that streamlines the production process, thereby increasing output.
Difficulty: 3 Hard
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
73) Novak is a CEO who wants to significantly improve the skills of his work force in many areas. Which of the following would he most likely endorse?
A) the hiring of highly educated managers
B) the creation of a department focusing on research
C) the funding of a college specifically for his employees
D) the production of cheap smart phones for students
Difficulty: 2 Medium
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
74) Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as
A) restructuring.
B) redistributing.
C) renovating.
D) reconditioning.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
75) Egg Head, Inc., is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20 percent to help them cut costs. This is an example of
A) telecommuting.
B) restructuring.
C) outsourcing.
D) empowering.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
76) The company for which Maria works has announced that due to declining global sales, it will lay off 12 percent of its labor force. This is an example of
A) innovating.
B) telecommuting.
C) restructuring.
D) outsourcing.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
77) Contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself is known as
A) integrating.
B) telecommuting.
C) outsourcing.
D) insourcing.
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
78) Which of the following management techniques involves giving employees more authority and responsibility over how they perform their work activities?
A) innovation
B) total quality management
C) empowerment
D) outsourcing
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Remember
AACSB: Technology
Accessibility: Keyboard Navigation
79) A bank allows its tellers to not only handle deposits and disbursement, but also distribute traveler's checks and sell certificates of deposit. This is an example of
A) innovation.
B) restructuring.
C) total quality management.
D) empowerment.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
80) Kagmogelo works as the human resource manager at Luscious Confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to the hiring of a new employee. When he realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of
A) outsourcing.
B) total quality management.
C) empowerment.
D) innovation.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
81) Which of the following is an accurate definition of a self-managed team?
A) a group of people who work interdependently and with shared purpose across space, time, and organization boundaries using technology to communicate and collaborate
B) several professionals who independently address various issues that an organization may have, focusing on the issues in which they specialize
C) a group of employees who assume collective responsibility for organizing, controlling, and supervising their own work activities
D) a team used only for a defined period of time and for a separate, concretely definable purpose
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Understand
AACSB: Teamwork
Accessibility: Keyboard Navigation
82) Svetlana wants to facilitate the turnaround of her company, TechLighting, by using outsourcing. Considering this, which of the following would she most likely support?
A) firing 10 percent of her workers in the marketing department
B) contracting with a company in India to have it do TechLighting's marketing
C) combining TechLighting's research and marketing departments
D) allowing TechLighting's research department to have more autonomy
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
83) Aric wants to give his company a competitive advantage by using a combination of restructuring and empowerment. Considering this, which of the following would Aric most likely support?
A) firing 15 percent of his employees and giving the research department more authority over their projects
B) combining the manufacturing and research departments and contracting a Mexican company to do marketing
C) using a self-managed team for research and giving inspiration seminars to all of his employees
D) contracting a Romanian company to do customer service and eliminating the research department
Difficulty: 3 Hard
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
84) Organizations that operate and compete in more than one country are known as ________ organizations.
A) diversified
B) expanded
C) allied
D) global
Difficulty: 1 Easy
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
85) The ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors is known as its ________ advantage.
A) competitive
B) controlling
C) global
D) total
Difficulty: 1 Easy
Topic: Competitive Advantage
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
86) The creation of a new vision for a struggling company based on a new approach to planning and organizing to make better use of a company's resources and allow it to survive and prosper is ________ management.
A) performance
B) total quality
C) turnaround
D) impression
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
87) Antonella owns a company that produces organic chips called Earth Chips, Inc. She wants to create a competitive advantage for Earth Chips by using quality. With this goal in mind, which of the following would she be most likely to support?
A) the establishment of well-trained customer service department
B) the use of the first organic, biodegradable packaging for chips
C) the implementation of a production process that speeds up output and lowers cost
D) the production of tasty quinoa chips that use pure olive oil and are reasonably priced
Difficulty: 3 Hard
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
88) NVK Maritime Electronics wants to gain a competitive advantage through innovation. Which of the following would it most likely attempt?
A) installing better computers to assist navigational designers
B) using fewer resources to produce navigational equipment
C) offering repairs of navigational equipment at a discounted rate
D) creating a navigation device never used before
Difficulty: 2 Medium
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
89) Julio's primary competitor has come out with a product line of espresso machines that make espresso faster without a drop in quality. Based on what you know about maintaining competitiveness through agility, what should Julio do?
A) outsource the production of heating elements, thereby lowering costs, but slowing the production process
B) focus on research for a year and eventually produce a new espresso machine better than his competitor's
C) adapt his production process to create espresso machines similar to his competitor's without delaying production
D) keep the production process the same and assume that loyal customers will continue to purchase his brand
Difficulty: 3 Hard
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
90) If a CEO orders his managers to significantly increase production with a minimal increase in cost, which of the following outcomes is most likely?
A) Managers will use inspirational methods to motivate employees.
B) Managers will establish a higher standard of safety.
C) Managers will use sweatshops to achieve the CEO's goal.
D) Managers will produce products of higher quality.
Difficulty: 2 Medium
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
91) What is organizational performance, and what is its relationship with efficiency and effectiveness?
Difficulty: 1 Easy
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
92) Define efficiency. When is an organization said to be efficient? Give two examples.
Difficulty: 2 Medium
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
93) Explain effectiveness. When is an organization said to be effective? Give two examples.
Difficulty: 3 Hard
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
94) What are the reasons behind studying management?
- In any society or culture resources are valuable and scarce, so the more efficient and effective use that organizations can make of those resources, the greater the relative well-being and prosperity of people in that society. Because managers decide how to use many of a society's most valuable resources, they directly impact the well-being of a society and the people in it. Understanding what managers do and how they do it is of central importance to understanding how a society creates wealth and affluence for its citizens.
- Although most people are not managers, and many may never intend to become managers, almost all of us encounter managers because most people have jobs and bosses. Moreover, many people today work in groups and teams and have to deal with coworkers. Studying management helps people deal with their bosses and their coworkers. It reveals how to understand other people at work and make decisions and take actions that win the attention and support of the boss and coworkers. Management teaches people not yet in positions of authority how to lead coworkers, solve conflicts between them, achieve team goals, and thus increase performance.
- In any society, people are in competition for a very important resource—a job that pays well and provides an interesting and satisfying career; and understanding management is one important path toward obtaining this objective.
Difficulty: 3 Hard
Topic: Management
Learning Objective: 01-01 Describe what management is, why management is important, what managers do, and how managers use organizational resources efficiently and effectively to achieve organizational goals.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
95) Define planning. What are the three steps in the planning process?
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Remember
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
96) Explain the term "strategy," and give an example.
Difficulty: 2 Medium
Topic: Planning
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
97) What does the managerial function of organizing involve? What is its outcome?
Difficulty: 2 Medium
Topic: Organizing
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
98) Discuss the managerial function of leading. What is its outcome?
Difficulty: 2 Medium
Topic: Leading
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
99) What does the managerial function of controlling involve?
Difficulty: 2 Medium
Topic: Controlling
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling (the four principal managerial tasks), and explain how managers' ability to handle each one affects organizational performance.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
100) Identify the three levels of management, explain the basic responsibilities of each, and give an example for each.
At the base of the managerial hierarchy are first-line managers, often called supervisors. They are responsible for the daily supervision of the nonmanagerial employees who perform the specific activities necessary to produce goods and services. For example, the leader of a scientific research team directly supervises the scientists on the team.
Supervising the first-line managers are middle managers, responsible for finding the best way to organize human and other resources to achieve organizational goals. To increase efficiency, middle managers find ways to help first-line managers and nonmanagerial employees better use resources to reduce manufacturing costs or improve customer service. To increase effectiveness, middle managers evaluate whether the organization's goals are appropriate and suggest to top managers how goals should be changed. Often the suggestions that middle managers make to top managers can dramatically increase organizational performance. A major part of the middle manager's job is developing and fine-tuning skills and know-how, such as manufacturing or marketing expertise, that allow the organization to be efficient and effective. For example, the head of employee training at a company is responsible to improving the skills of all the employees.
Top managers are responsible for the performance of all departments. They have cross-departmental responsibility. They establish organizational goals, deciding how the different departments should interact, and monitor how well middle managers in each department use resources to achieve goals. Top managers are ultimately responsible for the success or failure of an organization. For example, the president of a university has cross-departmental responsibility, monitors how department heads are doing, and ultimately is responsible for the success or failure of the institution.
Difficulty: 3 Hard
Topic: Managerial Skills
Learning Objective: 01-03 Differentiate among three levels of management, and understand the tasks and responsibilities of managers at different levels in the organizational hierarchy.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
101) Identify and briefly define the three major types of managerial skills. Give an example for each.
Conceptual skills are demonstrated in the general ability to analyze and diagnose a situation and to distinguish between cause and effect. Top managers require the best conceptual skills because their primary responsibilities are planning and organizing. For example, a manager that analyzes data that shows the strengths and weaknesses of an organization is using conceptual skills.
Human skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups. The ability to communicate, to coordinate, and to motivate people and to mold individuals into a cohesive team distinguishes effective from ineffective managers. For example, a manager uses human skills when he or she unifies a group into an efficient team, in which all the member have a positive attitude, contribute to achieve their goals, and are willing to take risks in sharing ideas.
Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level. Managers need a range of technical skills to be effective. The array of technical skills managers need depends on their position in their organizations. For example, a manager who can troubleshoot computer problems is using his or her technical skills.
Difficulty: 2 Medium
Topic: Managerial Skills
Learning Objective: 01-04 Distinguish among three kinds of managerial skill, and explain why managers are divided into different departments to perform their tasks more efficiently and effectively.
Bloom's: Apply
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
102) What is restructuring? Give two examples. What are the disadvantages of restructuring?
Difficulty: 3 Hard
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
103) Explain the significance of information technology with regard to empowering employees and facilitating self-managed teams.
Difficulty: 3 Hard
Topic: Management
Learning Objective: 01-05 Discuss some major changes in management practices today that have occurred as a result of globalization and the use of advanced information technology (IT).
Bloom's: Understand
AACSB: Technology
Accessibility: Keyboard Navigation
104) Define competitive advantage. What are its four building blocks?
Difficulty: 2 Medium
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
105) Discuss the concept of turnaround management.
Difficulty: 2 Medium
Topic: Globalization
Learning Objective: 01-06 Discuss the principal challenges managers face in today's increasingly competitive global environment.
Bloom's: Understand
AACSB: Knowledge Application
Accessibility: Keyboard Navigation
Document Information
Connected Book
Contemporary Management 8e Answer Key and Test Bank
By Gareth Jones