Test Questions & Answers Patient Education Chapter.15

Student name:__________

1) A medical facility frequently works with community __________ that provide needed services to patients.

2) The goal of patient education is to help patients help themselves attain better __________.

3) Whenever giving printed materials to a patient, it should be __________ in the medical record exactly which brochure, pamphlet, or leaflet was given to the patient.

4) The patient education __________ ensures that all patient educational needs will be addressed.

5) As a result of __________ education geared toward the average person, many people are taking a greater responsibility for their own health and well-being.

6) The second level of disease prevention is __________, which allows for early diagnosis and treatment of certain diseases.

7) The office __________ of patient care means the system of values and principles the office has adopted in its everyday practices. This should be described in the patient information packet.

8) Adoption of health-promoting behaviors is the __________ level of disease and illness prevention.

9) The third level of disease prevention involves __________ and management of an existing illness to maintain functionality and avoid further disability.

10) In the patient information packet, the office __________ policy should be included in the Patient Confidentiality Statement section.

11) Even if patients understand the patient education materials, they have the right to __________ treatment and information.

12) Patients may have different beliefs about the causes and treatments of illness that can affect their treatment expectations. It is important to understand and respect their __________ beliefs when providing patient education.

13) The medical assistant may be responsible for educating and preparing patients for surgery and must verify that patients have all the information needed from an educational and __________ standpoint.

14) Preoperative education increases the patient's overall __________ with care and helps reduce anxiety and fear.

15) Details of a surgical procedure are given by __________ teaching, which also includes restrictions on diet and activity needed before and after surgery.

16) A demonstration of wound care for the postoperative period is done through __________ teaching.

17) The process of teaching a new skill by having a patient observe and imitate is called __________.

18) A(n) __________ model enables a patient to see the body structure and how the surgical procedure will help correct the problem.

19) The key to the success of any educational process is to __________ that the patient has actually understood the information.

20) Patient education encourages patients to take a(n) __________ role in their medical care.

21) Learning by practicing to perform a new skill is part of the __________ learning domain.

22) Describing the physical sensations a patient may have during or after surgery is a form of __________ teaching.

23) The meals-on-wheels food program for the elderly is considered a __________ service or resource.

24) Patients must receive information about their treatment options from the __________ prior to any surgical procedures.

25) To be a __________ patient educator you should make good personal health decisions because patients watch medical personnel to see if they “practice what they preach.”

26) Patient education brochures should not exceed the __________ reading level.

A) twelfth-grade
B) tenth-grade
C) sixth-grade
D) fifth-grade
E) third-grade

27) An advantage of patient education is that __________.

A) it allows patients to take a passive role in their medical care
B) patients previously educated can educate other patients
C) anyone can educate the patient, even a friend
D) it results in greater compliance with prescribed treatment programs
E) it slows the recovery period from illness, disease, or injury

28) Which of the following is an example of how a medical office benefits from patient education?

A) Patients are charged for patient education, so the office makes more money.
B) Compliance with preoperative education lessens the chance that the procedure will have to be rescheduled.
C) Patients call the office more frequently with questions.
D) Office personnel can develop printed material based on their own life experiences.
E) Office staff can spend more time on the telephone.

29) An important advantage of consumer education is that __________.

A) Americans have become more aware of the importance of good health
B) the need for medical care has been reduced
C) insurance companies are evaluating patients' knowledge of healthcare
D) more consumers are going into healthcare-related occupations
E) consumers are willing to drop healthcare insurance coverage

30) Consumer education __________.

A) is always written
B) is effective only when presented in seminars
C) is geared, in both content and language, toward the average person
D) is primarily available to college students
E) is more effective when targeted to elderly patients

31) Patient health education should include __________.

A) steps to protect against illness and injury
B) ways to make more money on the job
C) legal advice on divorce
D) ideas for meeting someone of the opposite sex
E) ways to minimize contact with healthcare personnel

32) Which of the following guidelines should be incorporated when educating patients about health habits?

A) a high-fat and low-fiber diet
B) smoking no more than 1 pack per day
C) sporadic exercise
D) 7 to 8 hours of sleep a night
E) limiting fruits and vegetables in the diet

33) Tips for preventing injury at home include __________.

A) storing all chemicals in containers other than the original containers
B) avoiding the use of strips that stick to the bathtub floor
C) using long electrical cords and speaker wires
D) keep lighting low and intimate in rooms and hallways
E) using outlet covers when outlets are not in use

34) Which statement would be appropriate for the medical assistant to include when teaching a patient about the proper use of medications?

A) "You may mix medications without checking with your physician."
B) "If you do not take your medications as instructed, you may experience dangerous side effects."
C) "If you miss a dose of your medication, take two doses when you remember it."
D) "A prescription is just a guideline and does not have to be followed exactly."
E) "It is okay to share your medication with your family if they have the same symptoms you have."

35) When teaching a patient how to lift a heavy object properly, which of the following instructions would be included?

A) Avoid letting your legs do the lifting.
B) Carry the object away from your body.
C) Bend at the knees, not at the waist.
D) Let your back muscles do the lifting.
E) Use your arm muscles to do the lifting.

36) Which of the following occupations might put a patient at risk for injury because of having to sit for long periods?

A) physical education teacher
B) basketball coach
C) secretary
D) lawn maintenance technician
E) clinical medical assistant

37) An important instruction to include when providing health education to a secretary is to __________.

A) eat a diet low in fiber
B) smoke no more than 1 pack of cigarettes per day
C) get up, stretch, and walk down the hall periodically
D) take several rest periods at your desk every day
E) spend several hours each day working at the computer

38) Preventive healthcare includes health-promoting behaviors, screening, and __________.

A) treatment for individual symptoms
B) rehabilitation
C) surgery
D) chemotherapy
E) physical therapy

39) The first level of disease and illness prevention is __________.

A) adopting health-promoting behaviors
B) symptom management
C) screening
D) surgery
E) rehabilitation

40) Teaching health-promoting behaviors includes __________.

A) diagnostic testing
B) rehabilitation
C) symptom management
D) symptoms and warning signs of disease
E) physical therapy

41) Teaching a patient about cancer prevention is an example of educating about __________.

A) symptom management
B) health-promoting behaviors
C) screening
D) rehabilitation
E) diagnostic testing

42) The second level of disease prevention is __________.

A) screening
B) rehabilitation
C) illness management
D) Health-promoting behaviors
E) physical therapy

43) The third level of disease prevention is __________.

A) health-promoting behaviors
B) screening
C) diagnostic testing
D) rehabilitation
E) surgery

44) Which of the following involves diagnostic testing of a patient who is typically free of symptoms?

A) rehabilitation
B) physical therapy
C) screening
D) management of an illness
E) surgery

45) An example of a screening test is __________.

A) pain management
B) teaching a patient the warning signs of cancer
C) a stroke rehabilitation program
D) a mammogram
E) teaching health-promoting behaviors

46) An example of the third level of disease prevention is __________.

A) teaching a patient the warning signs of cancer
B) a Pap smear for women and prostate exams for men
C) a pain management program for patients with arthritis
D) a mammogram
E) a colonoscopy

47) A benefit of the patient information packet is that it __________.

A) promotes better compliance with treatment programs
B) helps patients feel more comfortable with the qualifications of the healthcare professionals who are caring for them
C) can answer a treatment question that may come up during an office visit
D) encourages patients to help themselves achieve better health
E) identifies home remedies that can be used as an alternative to seeing the physician

48) Details such as education, internship, and residency of a physician or any licensed practitioner working in the office are found in which section of the patient information packet?

A) Introduction
B) Physician's Qualifications
C) Description of the Practice
D) Introduction to the Office Staff
E) Appointment Scheduling

49) Which section of the patient information packet is especially important in a specialty practice?

A) Appointment Scheduling
B) Office Hours
C) Description of the Practice
D) Communication Policy
E) Payment Policies

50) Patient guidelines for surgery include __________.

A) informing the patient of specific dietary restrictions
B) asking patients to refrain from cigarette smoking for 2 hours before surgery
C) telling the patient to leave their money in the nightstand in their hospital room
D) discouraging bathing the morning of surgery
E) explaining that the patient will be able to drive home after the surgery

51) Which of the following types of preoperative teaching gives patients a description of the physical sensations they may have during a procedure?

A) factual
B) sensory
C) participatory
D) modeling
E) psychomotor

52) Mr. Hendricks has just been informed that he needs surgery to remove a growth on his thyroid. He is nervous about the need for surgery and asks you what will happen during the surgery. He also wants to know why the surgery is necessary. What type of teaching should you use to answer Mr. Hendricks?

A) factual
B) sensory
C) participatory
D) modeling
E) psychomotor

53) Which of the following types of preoperative teaching supplies details about the surgical procedure?

A) sensory
B) participatory
C) modeling
D) affective
E) factual

54) In which type of teaching will a medical assistant describe a technique to the patient, demonstrate it, and then ask the patient to repeat the demonstration?

A) factual
B) sensory
C) participatory
D) combination
E) cognitive

55) Which type of teaching should be used to demonstrate cleaning and dressing a wound postoperatively?

A) sensory
B) participatory
C) factual
D) combination
E) cognitive

56) In which type of teaching should the patient do a return demonstration of the technique you have taught?

A) participatory
B) factual
C) sensory
D) combination
E) cognitive

57) Which of the following has the greatest adverse effect on the learning process during preoperative education?

A) the patient's economic status
B) who is providing the education
C) teaching that takes place too far in advance of the surgery
D) the patient's fear and anxiety
E) the type of surgery the patient will have

58) Which of the following tips is especially useful when you are providing preoperative education?

A) Present the instructions using appropriate medical and technical terminology.
B) Avoid including family members in the teaching.
C) Stress both the positives and the negatives of the proposed surgery in your teaching.
D) Allow extra time for repetition and reinforcement of the material.
E) Promise the patient a specific outcome as a result of the surgery.

59) The key to the success of any educational process is __________.

A) verifying that patients have actually understood the information
B) how well the patient does after surgery
C) the patient's level of education
D) the interest and support conveyed by the presenter of the teaching
E) how much written material the patient is given to study

60) The types of teaching used in patient education are factual, sensory, and __________.

A) independent learning
B) participatory
C) group instruction
D) role playing
E) cognitive

61) Which type of preoperative teaching includes detailed restrictions on diet or activity that may be necessary both before and after surgery?

A) sensory
B) participatory
C) role playing
D) modeling
E) factual

62) Which of the following may help a patient visualize exactly how surgery will correct his problem?

A) factual information
B) educational brochure
C) educational newsletter
D) anatomical model
E) role playing

63) Many practices provide simplified versions of their patient information packet for patients __________.

A) with hearing impairments
B) who do not understand English
C) with visual impairments
D) who will undergo surgical procedures
E) who are under the age of 12

64) Developing an education plan will ensure that __________.

A) all patient healthcare needs are met
B) the patients will keep their appointments
C) the patients will take medicines as prescribed
D) the patients will do well in their adult education classes
E) all of the patients' educational needs will be addressed

65) For best results, you should match learning materials to the patient's needs and level of __________.

A) education
B) visual acuity
C) hearing ability
D) understanding
E) interest

66) The medical assistant is conducting preoperative patient education for Mrs. Benson, a 76-year-old who is having a hip replacement. The medical assistant included Mrs. Benson’s husband in the teaching, but both of the Bensons seem a little vague on the details. The medical assistant is concerned that after the procedure, neither of them will remember the postoperative instructions. What can the medical assistant do to help them remember and comply with the postoperative instructions?

A) Repeat the instructions several times during the preoperative office visit.
B) Cancel surgery until Mrs. Benson can repeat the instructions accurately.
C) Provide written instructions and tell the Bensons to call the office if they have questions.
D) Document their understanding in the medical record.
E) Visit Mrs. Benson in postop to review the instructions again.

67) Mr. Binder is given information that is available in the office about his new diagnosis of congestive heart failure, but he is requesting more information. What should you do?

A) Answer his questions yourself.
B) Tell him no other information is available.
C) Tell him to look it up on the Internet.
D) Refer him to a health organization or association related to his illness.
E) Lend him a medical textbook that explains congestive heart failure.

68) The amount and type of patient education a medical assistant provides is decided by his/her place of employment and __________.

A) content knowledge
B) communication skills
C) scope of practice
D) ability to perform research
E) length of employment

69) The medical assistant performs patient preoperative education for Mrs. Franklin, who is scheduled for exploratory surgery to find the cause for abnormal lab results and her extreme pain. After explaining the surgery to her, the MA asks if she has any questions; she says, “What exactly do they expect to find? Is it bad?” How should the MA respond?

A) “They are probably looking for signs that you have some type of organ cancer.”
B) “Well, it must be pretty bad, or they wouldn’t be doing the surgery.”
C) “I am not sure. Would you like to discuss this further with the surgeon?”
D) “The purpose of exploratory surgery is to fix whatever is wrong with you.”
E) “I can’t be sure, but from what I see in your chart, it could be very serious.”

70) The three domains of learning are the cognitive domain, the affective domain, and the __________ domain.

A) psychomotor
B) general
C) knowledge
D) behavioral
E) factual

71) Theoretical or practical understanding of a subject and the ability to recall it is part of which learning domain?

A) affective
B) psychomotor
C) general
D) behavioral
E) cognitive

72) Davis is dreading his upcoming knee surgery. He just knows that something will go wrong and he will end up on crutches for the rest of his life. Teena, the medical assistant, patiently explains again why the surgery is needed and encourages Davis to think positively about the outcome. Which learning domain is Teena teaching to?

A) general
B) psychomotor
C) cognitive
D) affective
E) knowledge

73) Wayne is learning to eat better foods, increase the amount of exercise he gets, and take his medication regularly. Into which learning domain do these skills fall?

A) general
B) psychomotor
C) cognitive
D) affective
E) behavioral

74) Learning falls in to three main categories that are known as the __________ of learning.

A) skills
B) behaviors
C) domains
D) facts
E) actions

75) All of the following are effective tools that can help teach a patient about complex subjects and procedures, such as breast self-examination, except:

A) the medical practice’s website
B) podcasts
C) DVDs
D) websites that have yet to be checked for credibility
E) streaming video