Test Bank Docx Nonverbal Communication Skills Ch7

Chapter 7: Nonverbal Communication Skills

Multiple Choice Questions

1) What did social psychologists Ekman and Friesen identify as key sources of nonverbal cues?

A) face, hands, and feet

B) eyes and ears

C) body orientation

D) pitch, volume, and intensity

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

2) Dr. Schumacher walks into class several minutes late. He has always been strict about classes starting on time, so you think about teasing him by saying, “You’re lucky we didn’t all just leave.” But then you notice that Dr. Schumacher's voice is flat, his brow is furrowed, and his eye contact is indirect. You decide he may not receive your good-natured ribbing in the way you intend. What theory describes how you adapted to this nonverbal communication?

A) expectancy violation theory

B) emotional contagion theory

C) interaction adaptation theory

D) interactional synchrony theory

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

3) Quinn notices that Avery is mirroring his gestures as they hold a conversation. What is Avery using in an attempt to communicate her interest in the conversation?

A) perception checking

B) regulators

C) territorial markers

D) interactional synchrony

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

4) As much of our nonverbal behavior occurs unconsciously, we tend to __________.

A) have a limited awareness of it

B) rigidly control its messages

C) ignore its emotional content

D) become easily overwhelmed by it

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

5) According to psychologist Albert Mehrabian, the majority of a message's emotional meaning is communicated through __________.

A) vocal cues

B) verbal channels

C) facial expressions

D) hand gestures

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Moderate

Skill Level: Remember the Facts

6) Which cue can be used in the United States and Canada to determine whether a person is lying or not?

A) more smiling

B) slower speech

C) lower pitch in voice

D) increased eye contact

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

7) The teacher put her finger to her lips to signal to the classroom that she wants them to be quiet. Which type of nonverbal cue did the teacher use?

A) illustrator

B) regulator

C) adaptor

D) emblem

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Apply What You Know

8) Pushing your glasses back up on your nose, scratching a mosquito bite, or combing your hair are examples of __________.

A) adaptors

B) illustrators

C) emblems

D) affect displays

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

9) Regarding the interpretation of touch, it is important to remember that __________.

A) touch communicates intimacy, not power

B) uninitiated touch is usually interpreted as courtship

C) it is the person being touched who interprets meaning

D) a warm hug or touch is always welcomed

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

10) While sitting on a public bus, Angel uses his backpack as a(n) __________ by placing it in the seat next to him.

A) territorial marker

B) regulator

C) backchannel cue

D) adaptor

Learning Objective: 7.2 Identify and describe eight nonverbal codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Apply What You Know

11) In which situation are we most likely to sustain eye contact with our conversation partner?

A) if our conversation partner is just an acquaintance

B) when we have no desire to dominate the conversation

C) when we are listening rather than talking

D) if we are discussing something unpleasant or serious

Learning Objective: 7.2 Identify and describe eight nonverbal codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

12) The study of human movement and gesture is known as __________.

A) haptics

B) kinesics

C) proxemics

D) chronemics

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

13) Solomon can’t seem to talk without using his hands. He is always pointing, shaping, and indicating size when he talks. How would you classify Solomon's nonverbal cues?

A) illustrators

B) regulators

C) emblems

D) adaptors

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Apply What You Know

14) In what stage of quasi-courtship behavior are we engaged when we manipulate our appearance by combing our hair, straightening our tie, and double-checking our appearance?

A) courtship readiness

B) preening

C) positional cues

D) appeals to invitation

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

15) In what stage of quasi-courtship behavior are we engaged when we move closer to someone, adopt an open body posture, and make eye contact?

A) courtship readiness

B) preening

C) positional cues

D) appeals to invitation

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

16) Which function is involved when eye contact gives you information about another person’s thought processes?

A) cognitive

B) monitoring

C) regulatory

D) expressive

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

17) Through research, scientists have made many conclusions about facial expressions and people's interpretation of them, including the fact that __________.

A) complex facial expressions are more difficult to interpret

B) facial expressions are contagious

C) it’s almost impossible to spot a phony smile

D) a genuine smile is usually long-lasting

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

18) Which function is involved when we use eye contact to signal with whom and when we want to talk?

A) cognitive

B) monitoring

C) regulatory

D) expressive

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

19) Which function is involved when our eye contact reveals our emotions to others?

A) cognitive

B) monitoring

C) regulatory

D) expressive

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

20) The study of personal space and the meaning of distance in interpersonal relationships is referred to as __________.

A) proxemics

B) kinesics

C) chronemics

D) paralanguage

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

21) Which zone of space is used for personal interactions, typically ranging from 0 to 1.5 feet?

A) personal space

B) intimate space

C) social space

D) public space

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

22) Ekman called some __________ “gymnasts of the mind,” because they were surprisingly sensitive to detecting microexpressions.

A) Buddhists

B) police officers

C) women

D) judges

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

23) In which zone do most conversations with family and friends occur?

A) intimate

B) personal

C) social

D) public

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Easy

Skill Level: Remember the Facts

24) While a person’s facial expression and vocal cues communicate a specific emotional response, his or her posture and gestures communicate the __________ of the emotion expressed.

A) reality

B) opposite

C) intensity

D) specificity

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

25) Oftentimes, a student will sit in the same seat all semester and may become upset if someone else takes this seat. This behavior reflects which category of nonverbal behavior?

A) territoriality

B) proxemics

C) appearance

D) body movement

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Apply What You Know

26) Roark saw Alejandro sitting by himself in the quad and leaning over, with his head resting on the heels of his hands. Roark approached him and said, “Hey Alejandro, you look sad.” Alejandro responded, “Huh? No, I’m just thinking.” Which difficulty in interpreting nonverbal behavior does this exchange exemplify?

A) Nonverbal messages are often ambiguous.

B) Nonverbal messages are continuous.

C) Nonverbal cues are multichanneled.

D) Nonverbal interpretation is culture-based.

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Cues

Difficulty Level: Moderate

Skill Level: Apply What You Know

27) President Nixon visited Latin America on a goodwill tour. As he exited the plane he gave the A-OK sign. Many Latin Americans were offended by this gesture, because in their region this was an obscene gesture. Which difficulty in interpreting nonverbal behavior does this best demonstrate?

A) Nonverbal messages are often ambiguous.

B) Nonverbal messages are continuous.

C) Nonverbal cues are multichanneled.

D) Nonverbal interpretation is culture-based.

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know

28) In your public speaking class, you are asked to evaluate the delivery of a classmate. You critique her vocal characteristics, eye contact, gestures, and appearance, but find that you can really only pay attention to one category at a time. Your experiences support what challenge of interpreting nonverbal messages?

A) Nonverbal messages are often ambiguous.

B) Nonverbal cues are multichanneled.

C) Nonverbal messages are continuous.

D) Nonverbal interpretation is culture-based.

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know

29) What are nonverbal cues that communicate liking and engender feelings of pleasure called?

A) immediacy cues

B) arousal cues

C) dominance cues

D) friendship cues

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Easy

Skill Level: Remember the Facts

30) The face, voice, and movement are all primary indicators of feelings of interest and excitement, known as __________.

A) immediacy

B) arousal

C) dominance

D) status

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Easy

Skill Level: Remember the Facts

31) Which concept suggests that people tend to “catch” the same emotions that a communication partner is displaying?

A) expectancy violation theory

B) interactional synchrony

C) perception checking

D) emotional contagion theory

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal messages

Difficulty Level: Easy

Skill Level: Remember the Facts

32) Who is likely to be most skilled at interpreting nonverbal messages?

A) a person who is not good at expressing their own emotions

B) a person who is introverted

C) a person who has a high self-esteem

D) a person who is biased

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill Interpreting Nonverbal Messages

Difficulty Level: Easy

Skill Level: Remember the Facts

33) Darrah noticed that her friend, Yul, was rubbing his eyes and yawning during class today. She assumed that Yul was tired, but to be sure, Darrah decided to ask him about it. What communication behavior did Darrah use for clarification?

A) expectancy violation

B) perception checking

C) emotional contagion

D) dominance

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know

34) What behavior can sometimes be linked to people who lie on social media?

A) writing shorter posts

B) using less sensory references

C) using more other-oriented pronouns

D) using more self-oriented pronouns

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

35) Boris extended his hand toward Rajit for a handshake, but instead, Rajit embraced Boris in a hug. Boris has likely experienced __________.

A) expectancy violation

B) emotional contagion

C) territoriality

D) proxemic confusion

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know

36) Facial expressions, gestures, and eye contact can flow from one situation to the next with seamless ease. Which characteristic of nonverbal messaging does this demonstrate?

A) Nonverbal messages are often ambiguous.

B) Nonverbal messages are continuous.

C) Nonverbal cues are multichanneled.

D) Nonverbal interpretation is culture-based.

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

37) What is the first step to improving how you express your feelings to others?

A) being aware of your nonverbal behaviors

B) being aware of your verbal behaviors

C) practicing how you communicate verbally

D) asking others for feedback

Learning Objective: 7.4 Enhance your skill in expressing nonverbal messages.

Topic: Improving Your Skill in Expressing Nonverbal Messages

Difficulty Level: Easy

Skill Level: Remember the Facts

38) Mariah's goal is to express her support and encouragement to Cyrus, who is going through a hard time at home. Mariah needs to ensure that her __________.

A) support is primarily in the form of listening

B) verbal messages convey her support, even if her nonverbal ones don't

C) nonverbal messages convey her support, even if her verbal ones don't

D) nonverbal messages express the same sentiments that she conveys verbally

Learning Objective: 7.4 Enhance your skill in expressing nonverbal messages.

Topic: Improving Your Skill in Expressing Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know

39) When being mindful of your nonverbal behavior, it is important to check to see if your behavior matches your __________.

A) intentions

B) mood

C) appearance

D) level of power

Learning Objective: 7.4 Enhance your skill in expressing nonverbal messages.

Topic: Improving Your Skill in Expressing Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

40) The text recommends that you approach the process of practicing nonverbal behavior with __________.

A) a specific formula

B) a sense of urgency

C) a methodical strategy

D) a sense of play

Learning Objective: 7.4 Enhance your skill in expressing nonverbal messages.

Topic: Improving Your Skill in Expressing Nonverbal Messages

Difficulty Level: Easy

Skill Level: Remember the Facts

Essay Questions

1) Explain interactional synchrony and give an example.

Learning Objective: 7.1 Explain why nonverbal communication is an important area of study.

Topic: Identifying the Importance of Nonverbal Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

2) List the names and distances, in order from closest to farthest, of Hall’s four spatial zones.

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

3) Identify and explain two of the four stages of quasi-courtship behavior.

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

4) Describe and give examples of three categories of movement and gestures identified by Ekman and Friesen.

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Difficult

Skill Level: Apply What You Know

5) Identify and briefly describe three of the four functions researchers have identified for eye contact in interpersonal interactions.

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Moderate

Skill Level: Understand the Concepts

6) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships. Use an example to demonstrate your response.

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Difficult

Skill Level: Apply What You Know

7) Explain how understanding our own use of each of the following can help us understand how we communicate interpersonally with others: emblems, illustrators, affect displays, regulators, adaptors.

Learning Objective: 7.2 Identify and describe eight nonverbal communication codes.

Topic: Understanding Nonverbal Communication Codes

Difficulty Level: Difficult

Skill Level: Understand the Concepts

8) Discuss perception checking and why might it be helpful. Then, provide an appropriate perception check for the following situation: You walk into the Student Union to meet your roommate for lunch. When you sit down at the table, your roommate turns away from you, averts her eyes, says she isn’t hungry, and gives only brief replies to your comments.

Learning Objective: 7.3 Enhance your skills in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know

9) In what ways do understanding the concepts of immediacy, arousal, and dominance help us understand how our nonverbal cues are interpreted?

Learning Objective: 7.3 Enhance your skill in interpreting nonverbal messages.

Topic: Improving Your Skill in Interpreting Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Understand the Concepts

10) Describe at least two ways to enhance your own skill in expressing nonverbal messages.

Learning Objective: 7.4 Enhance your skill in expressing nonverbal messages.

Topic: Improving Your Skill in Expressing Nonverbal Messages

Difficulty Level: Moderate

Skill Level: Apply What You Know