Test Bank Docx Chapter 1 Introduction To Information Systems - Info Systems 9e | Test Bank by Rainer by R. Kelly Rainer. DOCX document preview.
Package Title: Chapter 1, Testbank
Course Title: Rainer, IS 9e
Chapter Number: 1
Question type: Multiple Choice
1) A _______ chain is a temperature-controlled supply chain that maintains a ____-temperature range to preserve and extend the shelf life or products, particularly food and pharmaceuticals.
a) cold; high
b) cold; low
c) hot; high
d) hot; low
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
2) _________ grocers find it profitable to invest in the highly efficient, large-scale ____ chains required to make home grocery deliveries.
a) few; cold
b) few; hot
c) many; cold
d) many; hot
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
3) To address the trends in the grocery industry, stores are primarily deploying new _____ strategies.
a) brick-and-mortar
b) cold chain
c) omnichannel
d) virtual
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
4) Grocers are deploying omnichannel strategies to address trends in the industry. This means they are relying on the _____
a) physical store model since people want to select their own products particularly perishable goods
b) pick-up model since people are still concerned about social distancing from the COVID-19 pandemic
c) use of multiple channels at one time (physical stores, e-commerce, mobile apps, and social media)
d) use of online ordering and to-the-home delivery since customers prefer the convenience of this option
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
5) Online-grocery startups first appeared in the late ____ with ____ being one example.
a) 1990s; UberEats
b) 1990s; Webvan
c) 2000s; UberEats
d) 2000s; Webvan
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
6) _____ is the largest grocer in the United States and is an example of superior ____ management.
a) Kroger; customer relationship
b) Kroger; supply chain
c) Walmart; customer relationship
d) Walmart; supply chain
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
7) Kroger uses _____ to enable digital pricing.
a) electronic labels
b) Internet of Things
c) smart shelves
d) supply chain management
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
8) _________ communicate with product _____ to report misplaced items that do not belong in specific places.
a) Electronic labels; QR codes
b) Electronic labels; RFID tags
c) Smart shelves; QR codes
d) Smart shelves; RFID tags
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
9) Which of the following is NOT an example of a cashierless store?
a) Ahold Delhaize’s “tap to go”
b) Amazon Go
c) BingoBox
d) DoorDash
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
10) Click-and-collect is also called _____.
a) a cashierless store
b) delivery at the store
c) delivery to customers
d) in-store IoT
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
11) _____ is the largest independent grocery-delivery service.
a) Amazon Prime Now
b) Farmstead
c) Instacart
d) Walmart Plus
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
12) The ____________ industry was a key technological driver behind Vietnam’s digital transformation.
a) computer
b) data services
c) IT security
d) telecommunications
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
13) The Vietnamese government designated ____ to build the entire Vietnamese _____ system for telecommunications.
a) Cisco; microwave
b) Cisco; radio
c) Siemens; microwave
d) Siemens; radio
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
14) Appota developed a(n) _____ for gaming purchases, and its apps include a(n) ____ password-sharing facility, a book reader, news, movies, comics, and other forms of entertainment.
a) e-wallet; Ethernet
b) e-wallet; Wi-Fi
c) smart card; Ethernet
d) smart card; Ethernet
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
15) Tiki is a(n) ___________.
a) gaming platform
b) grocery store
c) online bookseller
d) telecommunications company
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
16) Tiki’s customers currently pay for more than half of their purchases with _____.
a) cash
b) credit cards
c) e-wallets
d) smart cards
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
17) _____________ was Vietnam’s first digital bank.
a) Appota
b) Skinlosophy
c) Tiki
d) Timo
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
18) MIT Technology Review refers to 18–22-year-olds as Homo ________.
a) Conectums
b) Conexus
c) Technologus
d) Techies
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
19) The term Homo Conexus refers to people who practice _____.
a) continuous computing
b) informed usership
c) technology use
d) useful computing
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
20) ______ users obtain greater value from whichever technologies they use.
a) Continuous
b) Computer
c) Informed
d) Technology
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
21) Which of the following is NOT associated with being an informed user?
a) Understanding why IT picks and installs specific applications for your use.
b) Enhancing the quality of your organization’s IT applications with your input.
c) Keeping abreast of both new IT and rapid developments in existing technologies.
d) Improving your organization’s performance and your own productivity.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
22) _________________________ is the business strategy that leverages IT to dramatically improve employee, customer, and business partner relationships; to support continuous improvement in business operations and business processes; and to develop new business models and businesses.
a) Digital transformation
b) Digital vision
c) Technology transformation
d) Technology vision
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
23) The top technology job is _________.
a) CEO
b) CFO
c) CIO
d) COO
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
24) The IS function has become ________ strategic within organizations, so a growing number of CIOs are coming from _________.
a) decreasingly; within the IS department
b) decreasingly; other business units
c) increasingly; within the IS department
d) increasingly; other business units
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
25) The ________ is the highest-ranking IS manager and is responsible for all strategic planning in the organization.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
26) The ________ manages all systems throughout the organization and the day-to-day operations of the entire IS organization.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
27) The ________ manages IS services such as help desks, hot lines, training, and consulting.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
28) The ________ coordinates and manages new systems development projects.
a) applications development manager
b) CIO
c) information center manager
d) IS Director
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
29) A(n) ________ interfaces between users and programmers and determines information requirements and technical specifications for new applications.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
30) A(n) ________ focuses on designing solutions for business problems and interfaces closely with users to demonstrate how IT can be used innovatively.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
31) A(n) ________ forecasts technology trends and evaluates and experiments with new technologies.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
32) A(n) ________ creates the computer code for developing new systems software or maintaining existing systems software.
a) business analyst
b) emerging technologies manager
c) systems analyst
d) systems programmer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
33) A(n) ________ creates the computer code for developing new applications or maintaining existing applications.
a) applications programmer
b) database administrator
c) network manager
d) web designer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
34) A(n) ________ managers the organization’s databases and oversees the use of database-management software.
a) applications programmer
b) database administrator
c) network manager
d) web designer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
35) A(n) ________ coordinates and managers the organization’s voice and data networks.
a) applications programmer
b) database administrator
c) network manager
d) web designer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
36) A(n) ________ creates websites and web pages.
a) applications programmer
b) database administrator
c) network manager
d) web designer
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
37) Managing information systems in modern organizations is a difficult and complex task. Which of the following factors does NOT contribute to this?
a) Both end users and IT employees have responsibility for systems.
b) Business people are customers of the IT department.
c) If technology is not working, many firms cannot function.
d) Technology is getting cheaper to acquire, operate, and maintain.
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
38) In general, the _____ is responsible for corporate-level and shared IT resources; the ______ are responsible for departmental IT resources.
a) end users; end users
b) end users; MIS department
c) MIS department; end users
d) MIS department; MIS department
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
39) ________ is a traditional function of the MIS department.
a) Creating business alliances with business partners
b) Educating the MIS staff about the business
c) Managing systems development and systems project management
d) Managing system integration including the internet, intranets, and extranets
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
40) ________ is a traditional function of the MIS department.
a) Initiating and designing specific strategic IS
b) Managing system integration including the internet, intranets, and extranets
c) Partnering with business-unit executives
d) Staffing, training, and developing IS skills
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
41) ________ is a traditional function of the MIS department.
a) Educating the MIS staff about the business
b) Initiating and designing specific strategic IS
c) Proactively using business and technical knowledge to seed innovative ideas about IT
d) Providing technical services
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
42) ________ is a traditional function of the MIS department.
a) Creating business alliances with business partners
b) Educating the MIS staff about the business
c) Initiating and designing specific strategic IS
d) Managing computer operations, including the computer center
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
43) ________ is a traditional function of the MIS department.
a) Infrastructure planning, development, and control
b) Initiating and designing specific strategic IS
c) Managing outsourcing
d) Partnering with business-unit executives
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
44) ________ is a consultative function of the MIS department.
a) Infrastructure planning, development, and control
b) Managing computer operations including the computer center
c) Managing system integration including the internet, intranets, and extranets
d) Staffing, training, and developing IS skills
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
45) ________ is a consultative function of the MIS department.
a) Infrastructure planning, development, and control
b) Managing computer operations including the computer center
c) Proactively using business and technical knowledge to see innovative ideas about using IT
d) Staffing, training, and developing IS skills
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
46) ________ is a consultative function of the MIS department.
a) Educating the non-MIS managers about IT
b) Infrastructure planning, development, and control
c) Managing systems development
d) Providing technical services
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
47) ________ is a consultative function of the MIS department.
a) Educating the MIS staff about the business
b) Infrastructure planning, development, and control
c) Managing systems development
d) Providing technical services
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
48) ________ is a consultative function of the MIS department.
a) Incorporating the internet and e-commerce into the business
b) Infrastructure planning, development, and control
c) Managing systems development
d) Providing technical services
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
49) ________ is a consultative function of the MIS department.
a) Infrastructure planning, development, and control
b) Initiating and designing specific strategic information systems
c) Managing systems development
d) Providing technical services
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
50) ________ is a consultative function of the MIS department.
a) Infrastructure planning, development, and control
b) Partnering with business-unit executives
c) Providing technical services
d) Staffing, training, and developing IS skills
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
51) ________ is a consultative function of the MIS department.
a) Creating business alliances with business partners
b) Infrastructure planning, development, and control
c) Managing computer operations, including the computer center
d) Managing systems development
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
52) ________ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
a) Data
b) Information
c) Knowledge
d) Wisdom
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
53) ________ is organized so that it has meaning and value to the recipient.
a) Data
b) Information
c) Knowledge
d) Wisdom
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
54) ________ is organized and processed to convey understanding, experience, accumulated learning, and expertise as it applies to a current business problem.
a) Data
b) Information
c) Knowledge
d) Wisdom
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
55) You see a sign on the road that says 55. This is ________.
a) data
b) information
c) knowledge
d) wisdom
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
56) You see a sign on the road that says 55 mph. This is ________.
a) data
b) information
c) knowledge
d) wisdom
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
57) You know the speed limit is 55 mph on all back country roads. You know that you really need to go 55 mph at the local gas station because a police officer often sits at that gas station to catch speeders. This is ________.
a) data
b) information
c) knowledge
d) wisdom
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
58) Which of the following is in the correct order starting with the most elementary?
a) Data, information, knowledge
b) Data, knowledge, information
c) Information, data, knowledge
d) Information, knowledge, data
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
59) ________ consists of devices such as the processor, monitor, keyboard, and printer.
a) A database
b) A network
c) Hardware
d) Software
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
60) ________ is a program or collection of programs that enable the hardware to process data.
a) A database
b) A network
c) Hardware
d) Software
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
61) ________ is a collection of related files or tables containing data.
a) A database
b) A network
c) Hardware
d) Software
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
62) ________ is a connecting system (wireline or wireless) that permits different computers to share resources.
a) A database
b) A network
c) Hardware
d) Software
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
63) ________ are the instructions for combining components to process information and generate the desired output.
a) Databases
b) Networks
c) People
d) Procedures
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
64) ________ use the hardware and software, interface with it, or use its output.
a) Databases
b) Networks
c) People
d) Procedures
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
65) IT services, IT personnel, and IT components make up the organization’s ___________.
a) ERP system
b) IT infrastructure
c) IT platform
d) TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
66) The IT ________ are/is the IT platform.
a) components
b) infrastructure
c) personnel
d) services
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
67) A(n) ________ is also called a departmental information system.
a) DBS
b) ERP
c) FAIS
d) TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
68) A(n) ________ is a collection of application programs in a single department.
a) DBS
b) ERP
c) FAIS
d) TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
69) A(n) ________ tightly integrates the FAISs via a common database and enhances communications among the functional areas of an organization.
a) DBS
b) ERP
c) FAIS
d) TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
70) A(n) ________ supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data.
a) DBS
b) ERP
c) FAIS
d) TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
71) When you go through the checkout line at your local grocery store, this is a(n) ________ that could be processed by a(n) ______________.
a) analysis; APS
b) analysis; TPS
c) transaction; APS
d) transaction; TPS
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
72) The TPS collects data ______ and typically _____.
a) continuously; historically
b) continuously; in real time
c) in batches; historically
d) in batches; in real time
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
73) A(n) ________ is considered critical to the success of any enterprise because they support core operations.
a) CRM
b) DBS
c) FAIS
d) TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
74) A(n) ________ is an interorganizational system.
a) ERP system
b) human resources system
c) supply chain system
d) TPS
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
75) A(n) ________ is an intraorganizational system.
a) E-commerce system
b) human resources system
c) portal
d) supply chain system
Difficulty: Hard
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Evaluation
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Evaluation
76) ________ support managers at all levels of the organization.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
77) ________ handle the day-to-day operations of the organization and make routine decisions.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
78) ________ make tactical decisions, which deal with activities such as short-term planning, organizing, and control.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
79) Middle managers make ______ decisions, which deal with activities such as short-term planning, organizing, and control.
a) operational
b) tactical
c) strategic
d) universal
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
80) ________ are professional employees such as financial and marketing analysts, engineers, lawyers, and accountants.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
81) ________ are experts in a particular subject area.
a) Clerical workers
b) Knowledge workers
c) Lower-level managers
d) Middle managers
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
82) Knowledge workers create _____.
a) data and information
b) data and knowledge
c) information and knowledge
d) data, information, and knowledge
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
83) Knowledge workers act as advisors to _____.
a) clerical workers and lower-level managers
b) lower-level and middle managers
c) middle managers and executives
d) clerical workers and executives
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
84) You decide to specialize in marketing for your first career. You take an entry-level position as XYZ Corp. This means you are a _________.
a) clerical worker
b) knowledge worker
c) lower-level manager
d) middle manager
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
85) BI systems provide computer-based primarily support _________.
a) clerical workers
b) factory workers
c) lower-level managers
d) middle managers
Difficulty: Hard
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge, Evaluation
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
86) ________ attempt to duplicate work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.
a) BI
b) Dashboards
c) ES
d) Supply chain systems
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
87) ________ support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports.
a) BI
b) Dashboards
c) ES
d) Supply chain systems
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
88) Lemonade acts as an insurance ____.
a) broker
b) carrier
c) provider
d) underwriter
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
89) Lemonade delivers insurance policies and handles claims using ____.
a) chatbots
b) e-wallets
c) neural networks
d) underwriters
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
90) Lemonade uses its _____ to solve the conflicts of interest that are inherent in traditional insurance.
a) electronic code of conduct
b) Giveback program
c) Jetty partnership
d) underwriting policy
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
91) _____ ranks second in customer satisfaction for renters’ insurance.
a) Cranberry
b) Lemonade
c) State Farm
d) USAA
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
92) For _____ organizations, if their information systems fail, then they cease operations until the problems are found and fixed.
a) a few
b) some
c) a vast majority
d) all
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
93) In 2000, operating a basic internet application costs businesses approximately ________ per month. By mid-2020, operating the same application in Amazon’s cloud cost approximately ________ per month.
a) $100; $150,000
b) $100,000; $100,000
c) $150,000; $100
d) $500,000, $1
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
94) Which of the following is TRUE?
a) Computerization reduces our level of isolation.
b) IT increases the number of middle managers.
c) Managers have more time to make decisions.
d) Remote supervision will probably become a norm.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
95) ________ is NOT a problem caused by computers.
a) Carpal tunnel syndrome
b) Ergonomics
c) Job stress
d) Repetitive strain injuries
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
96) ________ is the largest book publisher and bookseller in the US today.
a) Amazon
b) Google
c) McGraw-Hill
d) Wiley
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
97) _____ made it easy to download and trade music for free; by ____ music fans had shifted from illegal downloads to paid streaming platforms.
a) Napster; 2009
b) Napster; 2019
c) Pandora; 2009
d) Pandora; 2019
Difficulty: Medium
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
98) IT makes managers ________ productive and ________ the number of employees who can report to a single manager.
a) less; decreases
b) less; increases
c) more; decreases
d) more; increases
Difficulty: Medium
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
99) The ____ agriculture transformation was the introduction of mechanized agriculture.
a) first
b) second
c) third
d) fourth
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
100) The ____ agriculture transformation benefitted from new chemical fertilizers and synthetic herbicides and pesticides.
a) first
b) second
c) third
d) fourth
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
101) The ____ agriculture transformation, precision agriculture, is a process designed to apply the precise and correct amounts of inputs such as water, fertilizer, pesticides, and herbicides at the correct time in the correct place to maximize crop yields.
a) first
b) second
c) third
d) fourth
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
102) _____ are NOT one of the technologies mentioned in the IT’s About Business 1.3 case study on the agriculture industry’s transformations.
a) artificial intelligence
b) autonomous vehicles
c) RFID tracking
d) robotics
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
103) _____ navigates a field by generating laser pulses to scan its environment.
a) Abundant Robotics
b) Agrobot
c) Oz
d) TerraSentia
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
104) _____ recognizes when an apple is ready for harvesting and then picks the apple without bruising the fruit.
a) Abundant Robotics
b) Agrobot
c) Oz
d) TerraSentia
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
105) _____ uses imaging technology to assess a strawberry’s ripeness before it harvest the particular fruit.
a) Abundant Robotics
b) Agrobot
c) Oz
d) TerraSentia
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
106) _____ has a camera capable of identifying weeds that sprout between rows of crops.
a) Abundant Robotics
b) Agrobot
c) Oz
d) TerraSentia
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
107) The number of farmers in the United States has _____ over time; the number of people each farmer can feed has ____ over time.
a) decreased; decreased
b) decreased; increased
c) increased; decreased
d) increased; increased
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
108) Which of the following is NOT a benefit of IT?
a) Accessibility
b) Flexibility
c) Quality of leisure time
d) Quantity of leisure time
Difficulty: Medium
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
109) Which of the following does NOT describe an industrial robot?
a) an automated, programmable machine used in manufacturing operations
b) automate the manufacturing process almost entirely without human help
c) easily programmable because they can “learn” on the job
d) perform work in place of human employees
Difficulty: Medium
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
110) ________ are machines designed to be used in ______ where there are interactions with humans within a shared space.
a) Cobots; collaborative applications
b) Cobots; manufacturing operations
c) Industrial robots; collaborative applications
d) Industrial robots; manufacturing operations
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
111) Self-driving cars made by ________ have been blamed for several fatalities.
a) Ford
b) Google
c) Tesla
d) Volvo
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
112) ________ is a suite of enterprise-ready artificial intelligence services, applications, and software tools labeled as cognitive computing.
a) Baxter
b) LoweBot
c) MyBot
d) Watson
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
113) Which of the following is a negative consequence associated with John Deere’s digital transformation?
a) The company has been losing revenue.
b) Consumers have stopped buying tractors.
c) Consumers are unable to have their equipment serviced.
d) The company has had to increase its advertising drastically.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
114) _____ refers to the process of bypassing the restrictions that ____ puts on its operating system and taking full control of the device.
a) Jailbreaking; Apple
b) Jailbreaking; Google
c) Underwriting; Apple
d) Underwriting; Google
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
115) Manufacturers often require customers to sign a(n) _____ to restrict their ability to repair or modify their equipment even if there are exceptions to the _____.
a) DMCA; EULA
b) DMCA; TPM
c) EULA; DMCA
d) TPM; DMCA
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
Question type: True/False
116) Due to its digital transformation the New York Times had to reduce employee headcount.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
117) To address trends in the grocery industry, stores are deploying online-only ordering strategies.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
118) To address trends in the grocery industry, stores are deploying omnichannel strategies.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
119) Customers use self-checkout at cashierless stores.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
120) When customers are finished shopping at a cashierless store, they can walk out of the store without needing to scan any item or interact with a cashier.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
121) As a result of the COVID-19 pandemic, more Americans than ever before are ordering groceries online.
Difficulty: Easy
Section Reference 1: Opening Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
122) The Vietnamese government increased the number of primary telecommunications links across the country and ensured all provinces were connected to the major cities with twisted-pair cable and radio links.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
123) The Vietnamese government increased the number of primary telecommunications links across the country and ensured all provinces were connected to the major cities with fiber-optic cable and microwave links.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
124) Vietnam has five major mobile networks.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
125) Appota operates only in the mobile marketspace.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
126) Most of Tiki’s customers make digital payments for their purchases.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
127) The Vietnamese population has access to 3G and 4G even in rural and mountainous areas, but the government uses this technology to monitor citizens.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.1
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
128) The term Homo Conexus refers to people who grew up online.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
129) People identified as Homo Conexus practice continuous computing.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
130) If you grew up using IT, you are an informed user.
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Analysis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Analysis
131) It is important to be an informed user to help with any organization’s digital transformation.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
132) Managing the IS function within an organization is the exclusive responsibility of the IS department.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
133) Only computer science majors can become CIOs.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
134) The CTO is the top person responsible for managing IT in an organization.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
135) Career opportunities in IS are strong and are projected to remain strong over the next 10 years.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
136) The pay is excellent for IS careers.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
137) Managing information systems in modern organizations is a difficult, complex task.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
138) Managing information systems in modern organizations is becoming easier since more and more organizations rely on technology for everyday activities.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
139) Firms often rely so heavily on IT that they cannot function if the systems are not working even for a short time.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
140) Information systems are very expensive to acquire, operate, and maintain.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
141) In modern organizations, the MIS department owns the computing resources and is best equipped to make decisions about what hardware and software to purchase.
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension
142) In general, the MIS department is responsible for corporate-level and shared IT resources; end users are responsible for departmental IT resources.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
143) The new, consultative function of the MIS department centers on more efficient project management, technical training, and effective infrastructure planning.
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Comprehension, Analysis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension, Analysis
144) Key words associated with the new, consultative function of the MIS department include strategy, incorporating, integration, education, partnering, and working with the business.
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Comprehension, Analysis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension, Analysis
145) The traditional function of the MIS department centers on the idea that end users do not have the required technical expertise to address IT issues.
Difficulty: Hard
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
146) Data is more elementary than information and knowledge.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
147) Information is knowledge that has been organized to have meaning and value.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
148) The same data items, with no context, can mean entirely different things in different contexts.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
149) Data and information are synonyms.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
150) If you only interview MBA candidates with a GMAT score above 700 because you know they are most likely to succeed in your program, you are using knowledge.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Application
151) The IT components make up the IT platform.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
152) The IT infrastructure and IT platform are synonyms.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
153) The IT infrastructure includes the IT services, IT Personnel, and IT Components.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
154) The IT components include hardware, software, procedures, and personnel.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
155) An ERP is a computer program designed to support a specific task or business process.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
156) A departmental information system can also be called an FAIS.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
157) ERPs are organization-wide systems that are designed to correct a lack of communication among FAISs.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension
158) TPS are critical to the success of any enterprise.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
159) TPS typically collect data in batches.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
160) ERPs, FAISs, and TPSs function primarily within a single organization.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
161) All TPSs are ERP systems.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
162) Nearly all TPSs are ERP systems.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
163) Nearly all ERP systems are also TPSs.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
164) A TPS is an IOS.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
165) E-commerce systems are a type of IOS.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
166) Lower-level managers make tactical decisions.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
167) Lower-level managers make routine decisions.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
168) Middle managers make tactical decisions.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
169) Middle managers make strategic decisions.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
170) Middle managers are experts in a particular subject area.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
171) Knowledge workers create information and knowledge.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
172) Information workers advise middle managers and executives.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
173) Executives make decisions that deal with situations that can significantly change the manner in which business is conducted.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
174) BI systems provide the input data for corporate databases.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
175) BI systems support complex, nonroutine decisions, primarily for middle managers and knowledge workers.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
176) BI systems support simple, routine decisions, primarily for lower-level managers and knowledge workers.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
177) Expert systems attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
178) Dashboards primarily support executive decision-making.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
179) Lemonade is an insurance underwriter.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
180) Lemonade does not sell policies backed by traditional insurers the way competitors Hippo and Jetty do.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
181) Lemonade used e-commerce, artificial intelligence, and chatbots to disrupt the traditional insurance industry.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
182) Lemonade’s business model is paperless and has no brokers.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
183) State Farm has open-sourced its insurance policy on GitHub.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
184) For the vast majority of organizations, they cease operations if their information systems fail.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
185) It costs less to operating an internet application today than it did 15 years ago.
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
186) Netflix disrupted the video industry.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
187) When IT eliminates jobs, new jobs do not take their place. This means computers will replace us all eventually.
Difficulty: Medium
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Comprehension
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Comprehension
188) IT makes managers more productive and increases the number of employees who can report to a single manager.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
189) There are fewer middle managers because of technology.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
190) There are more middle managers because employees need more looking-after when they are remote.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
191) Managers have less time to make decisions and need to use technology to manage the large volumes of information at their fingertips.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
192) Remote supervisions is becoming less popular because it is too hard for managers to handle those types of employees.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
193) Being an informed user helps ensure IT will not eliminate your job.
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Synthesis
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Synthesis
194) IT provides opportunities for people with disabilities.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
194) IT further restricts the job possibilities for people with disabilities.
Difficulty: Easy
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
195) Autonomous vehicles enable farmers to accurately navigate to specific locations in their fields to collect soil samples or to monitor various crop conditions.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
196) GPS enables farmers to accurately navigate to specific locations in their fields to collect soil samples or to monitor various crop conditions.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
197) As of May 2020, half of the equipment used on farms is autonomous.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
198) IBM’s Watson Decision Platform for Agriculture furnishes farmers with a dashboard of controls.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
199) IBM’s Watson Decision Platform for Agriculture furnishes farmers with a TPS.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
200) Today, one percent of American workers are in agriculture.
Difficulty: Easy
Section Reference 1: IT’s About Business 1.3
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
201) Employees are more likely to work on vacation thanks to IT.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
202) Cobots are machines designed to be used in collaborative applications where there are interactions with humans within a shared space.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
203) Industrial robots are more easily programmable than cobots.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
204) Industrial robots are designed for heavy manufacturing while cobots were designed for light manufacturing.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
205) Watson is a cognitive computing system.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
206) Most industries have found a way to use Watson to manage their supply chain functions.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
207) Manufacturers oppose right-to-repair legislation.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
208) Farmers and hospitals oppose right-to-repair legislation.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
209) Harvest time breakdowns and emergencies like COVID-19 support the end user’s need to repair equipment without help from the manufacturer.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
210) Some hospitals used 3-D printers to print ventilator parts for $1 rather than purchasing parts from the manufacturer for $11,000.
Difficulty: Easy
Section Reference 1: Closing Case
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
Question type: Text Entry
211) ______________ refers to any computer-based tool that people use to work with information and support an organization’s information and information-processing needs.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
212) A(n) ______________ collects, processes, stores, analyzes, and disseminates information for a specific purpose.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
213) A(n) ___ is a person knowledgeable about information systems and information technology.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
214) _________________________ is the business strategy that leverages IT to dramatically improve employee, customer, and business partner relationships; to support continuous improvement in business operations and business processes; and to develop new business models and businesses.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
215) Digital transformation is the _______________ that leverages IT to dramatically improve employee, customer, and business partner relationships; to support continuous improvement in business operations and business processes; and to develop new business models and businesses.
Difficulty: Easy
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
216) Information technology refers to any ___-based tool that people use to work with information and to support the information and information-processing needs of an organization.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
217) The purpose of ___ has been defined as getting the right information to the right people at the right time in the right amount and in the right format.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
218) ___ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
219) ___ refers to data that have been organized so that they have meaning and value to the recipient.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
220) ___ consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
221) ___ consists of devices such as the processor, monitor, keyboard, and printer.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
222) ___ is a program or collection of programs that enable the hardware to process data.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
223) A ___ is a collection of related files or tables containing data.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
224) A ___ is a connecting system (wireline or wireless) that permits different computers to share resources.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
225) ___ are the instructions for combining components to process information and generate the desired output.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
226) ___ use the hardware and software, interface with it, or use its output.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
227) Hardware, software, networks, and databases form the ______.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
228) The IT _____________ plus IT _______________ comprise the organization’s IT infrastructure.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
229) A(n) __________ is a computer program designed to support a specific task or business process.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
230) The collection of application programs in a single department is usually referred to as a(n) _______.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
231) A ___ supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data.
Answer 1: transaction processing system
Answer 2: TPS
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
232) Information systems that connect two or more organizations are referred to as ______.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
233) An organization’s supply chain is the flow of materials, information, money, and services from ______ through factors and warehouses to ______.
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
234) __________________ are professional employees such as financial and marketing analysts, engineers, lawyers, and accountants.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
235) BA or BI systems provide computer-based support for complex, nonroutine decisions, primarily for _____.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
236) _______________ systems attempt to duplicate the work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain.
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
237) ____________ are designed to work alongside human employees; ________ perform work in place of those employees.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
238) A ___ is an unmanned aerial vehicle that either is controlled by pilots from the ground or autonomously follows a preprogrammed mission.
Difficulty: Easy
Section Reference 1: 1.4
Learning Objective 1.4: Identify positive and negative societal effects of the increased use of information technology.
Bloomcode: Knowledge
Standard 1 : AACSB || Technology
Standard 2 : Blooms || Knowledge
Question type: Essay
239) What is the difference between a technology user and an informed user? Why would someone want to be an informed user? How could being an informed user benefit you right now in your workplace or at your college/university?
Technology user vs. informed user = informed users understand the system(s) they are using
Want to be = get more value from systems being used
Benefit right now = understand what is behind them (being able to judge if what you see is correct or not), enhance quality of the system by providing input, possibly recommend and select IT applications the organization should use, keeping abreast of the newest technologies (recommend adoption), improve own performance and teamwork, or start own business
Difficulty: Medium
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Application
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Application
240) End users are more frequently becoming part of the IT department. Since there is a possibility you could join the IT department in the future even if you don’t plan to do so right now, which five IT positions are the most attractive to you and why?
“Techie” students will probably choose jobs like systems programmer, applications programmer, database administrator, webmaster, and web designer; business-oriented students should describe the other positions with those more tech-willing focusing on jobs like network manager, auditing or computer security manager, programming manager, operations manager, and systems analyst.
Difficulty: Hard
Section Reference 1: 1.1
Learning Objective 1.1: Identify the reasons why being an informed user of information systems is important in today’s world.
Bloomcode: Evaluation
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Evaluation
241) In your own words, define data, information, and knowledge. Use an example from your own life to explain the difference between these terms.
Data items refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
Information refers to data that have been organized so that they have meaning and value to the recipient.
Knowledge consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem.
Data = 65
Information = 65 mph
Knowledge = going the speed limit in a particular area because everyone knows a policeman sits in that particular spot
Difficulty: Medium
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Application
Standard 1 : AACSB || Communication, Technology, Reflective Thinking
Standard 2 : Blooms || Application
242) List and describe the six basic components of computer-based information systems (also called the IT infrastructure). Which four are called information technology components (also called the IT platform)?
Hardware – devices such as the processor, monitor, keyboard, and printer; these devices accept, process, and display data and information; part of the IT components/platform
Software – program or collection of programs that enable the hardware to process data; part of the IT components/platform
Database – collection of related files or tables containing data; part of the IT components/platform
Network – connecting system (wireline or wireless) that enables multiple computers to share resources; part of the IT components/platform
Procedures – the instructions for combining the above components to process information and generate the desired output (also called IT services)
People – use the hardware and software, interface with it, or utilize its output (also called IT personnel)
Difficulty: Easy
Section Reference 1: 1.2
Learning Objective 1.2: Describe the various types of computer-based information systems in an organization.
Bloomcode: Comprehension
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Comprehension
243) Discuss how IT has impacted the book, music, and video industries.
book – largest book publisher and bookseller in the US was Amazon, a software company; books have become software products (e-books); people still prefer print books although e-books account for 19% of the market share
Music – major music labels fought against illegal downloading and sharing since 2000 but the industry saw a shift to paid streaming platforms (Spotify, Apple Music, Amazon Prime, and Pandora) in 2019 where record labels receive about 0.3 cents each time a song is streamed (but that is a lot of money when it adds up)
Video – Blockbuster was disrupted by Netflix and went out of business (except one store); Netflix has the largest global subscriber base of any video service with 167 million subscribers
Difficulty: Hard
Section Reference 1: 1.3
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Synthesis
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Synthesis
244) How has IT positively and negatively affected the quality of your life and society as a whole? While this is partially opinion, your answer should be informed by material in the book.
There is no right answer to this question, but the student should/could discuss:
Positives –
Continuous access to information, everywhere (continuous computing)
Ability to do pretty much anything on smartphones (classes, pay bills, purchase goods, banking, etc.)
More career opportunities
Better customer service
So much free stuff (paid for by ads on huge social networks, etc.)
Industry changes benefit us (book, music, video, software, etc.)
Health and safety improvements
More opportunities for people with disabilities or who need/want to work from home
Robots to do our chores
Negatives –
We can’t really get away and relax
IT has eliminated many careers (and likely will in the future)
Too easy to steal (piracy is a big problem)
Dangerous (phones while driving)
Drone dilemmas (spying, etc.)
Difficulty: Medium
Section Reference 1: 1.3, 1.4
Learning Objective 1.3: Discuss ways in which information technology can affect managers and nonmanagerial workers.
Bloomcode: Application, Evaluation
Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking
Standard 2 : Blooms || Application, Evaluation