Test Bank Ch2 Business Ethics And Social Responsibility - Business Foundations Changing World 11e Complete Test Bank by O. C. Ferrell. DOCX document preview.
Chapter 02
Business Ethics And Social Responsibility
True / False Questions
1. | All business decisions cannot be judged as right or wrong, ethical or unethical. |
2. | An ethical issue is an identifiable problem, situation, or opportunity that requires a person or organization to choose from among several actions that may be evaluated as ethical or unethical. |
3. | Co-workers and superiors exert significant control over your choices at work through authority and example. |
4. | The concept of social responsibility is universally accepted. |
5. | A business's obligations to its owners and investors include maintaining proper accounting procedures. |
Multiple Choice Questions
6. | The principles and standards that determine acceptable conduct in business organizations are referred to as
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7. | Sarah is a manager who supports ethics and compliance at her company by clearly communicating company expectations for ethical behavior to all employees. This exemplifies
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8. | Which of the following statements is true regarding business ethics and social responsibility?
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9. | A local pet store, Pals with Paws, donates a portion of every sale to pet rescues in its community. This exhibits the company's
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10. | The term _____ refers to a business's obligation to maximize its positive impact and minimize its negative impact on society.
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11. | How do the terms business ethics and social responsibility differ from each other?
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12. | The _____ Act criminalized securities fraud and toughened penalties for corporate fraud.
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13. | Which of the following laws reformed the financial industry and offered consumers protection against complex and/or deceptive financial products?
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14. | Recently, _______ became the number-one consumer complaint with the Federal Trade Commission.
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15. | One of the most difficult things for a business to restore after an ethics scandal is
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16. | Which of the following is true of how the mass media reports on the ethical conduct of businesses?
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17. | When it hit the headlines that Auto Corp. pays its board members $200,000 per year, it created ethical concerns. People fear that compensation over a certain amount
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18. | Which of the following statements is true of business ethics?
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19. | After a major horse race, it was discovered that the winner had drugged his horse to make it run faster. As a result, the horse's owner, trainer, and jockey were banned from the racing industry. This exemplifies how
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20. | Which of the following is a key step in evaluating ethical decisions in business?
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21. | David notices that one of his colleagues arrives late and leaves early from work every day. In deciding whether or not to report this behavior, what must he do first?
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22. | _____ are payments, gifts, or special favors intended to influence the outcome of a decision.
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23. | Jasmine and Kevin are competing for a promotion. Hoping to sway her manager to promote her over Kevin, Jasmine gives her manager an expensive watch. This is an example of
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24. | All of the following are common areas of misconduct observed in the workplace EXCEPT
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25. | Abusive behavior is difficult to assess and manage because of
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26. | Carlos speaks fluent Spanish and English is his second language. When communicating with his colleagues, Jennifer and Kim, he uses words that are normal in his language, but they consider them to be profanity. What does this exhibit?
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27. | Which of the following acts is associated with bullying?
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28. | Megan needs Steve's help to resolve an urgent work issue. She has emailed and called him several times, but Steve doesn't respond to any of her communications. Steve's behavior is an example of
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29. | Within the concept of abusive behavior, _____ should be a consideration.
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30. | _____ is the buying or selling of stocks by insiders who possess material that is still not public.
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31. | According to the National Business Ethics Survey, _____ is the most common ethical problem for employees.
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32. | All of the following are examples of misusing company resources EXCEPT
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33. | When Gwen used her company credit card to buy $50,000 worth of new furniture for her house, she was fired. Which type of misconduct does this exemplify?
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34. | Which of the following has developed a Corruption Perceptions Index?
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35. | Which of the following is true of misuse of company time?
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36. | Which of the following countries is included in the list of least corrupt countries?
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37. | Laura, a manager, makes decisions that benefit her financially at the expense of her firm. Which of the following ethical issues in business is addressed in this example?
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38. | Which of the following is associated with a hostile workplace when a person or group is targeted and is threatened, harassed, belittled, verbally abused, or overly criticized?
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39. | Which of the following is true of bullying?
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40. | The fact that businesspersons are expected not to harm customers, clients, and competitors knowingly through deception, misrepresentation, coercion, or discrimination is part of the practice of
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41. | A hairdryer manufacturer produced a new model that could dry a person's hair in under five minutes. When customers used this hairdryer and experienced scalp and hand burns, the manufacturer was required to create and enforce detailed plans to prevent future burns. This example relates to
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42. | The European Commission investigated Google to determine whether it promoted its own search results over those of other search engines in spite of their relevance. The aspect of fairness at issue here is
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43. | All of the following are associated with dishonesty EXCEPT
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44. | In the realm of business ethics, when automobile companies fail to issue recalls in a timely manner, this is an issue related to
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45. | People in the entertainment industry claim that requiring warning labels on movies and videogames violates their ________ right.
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46. | The National Business Ethics Survey found that employees who feel pressured to compromise ethical standards view _____ as the greatest source of such pressure.
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47. | Managers are responsible for
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48. | _____ involves taking someone else's work and presenting it as your own.
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49. | The warning on cigarette packages about the health implications of smoking is an example of
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50. | Which of the following behaviors is an example of ethical consideration within the purview of business relationships?
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51. | If a manager pressures a subordinate to engage in activities that he or she may otherwise view as unethical, such as engaging in accounting fraud or stealing a competitor's secrets, this would be an ethical issue related to
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52. | If a manager attempts to take credit for a subordinate's ideas, he or she is engaging in
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53. | Which of the following indicates that a person has begun the process of resolving an ethical issue?
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54. | Which of the following is NOT a question to consider in determining whether an action is ethical?
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55. | Ethical decisions in an organization are influenced by individual moral standards, the influence of managers and coworkers, and
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56. | Jim's boss often goes on Facebook at work. As a result, the rest of his team goes on Facebook as well. This is an example of
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57. | Kim's company, Globotech, does not have established rules and policies on ethics. It is a small, independent company that depends on its employees to use their own judgment. This structure can lead to
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58. | Which of the following is true of professional codes of ethics?
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59. | All of the following are true of the causes of ethical conflict EXCEPT
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60. | A set of formalized rules and standards that describes what a company expects of its employees is called a
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61. | Codes of ethics, policies on ethics, and ethics training programs advance ethical behavior because they
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62. | According to the National Business Ethics Survey, employees in organizations that have written codes of conduct and ethics training, ethics offices or hotlines, and systems for reporting are more likely to
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63. | Codes of ethics foster ethical behavior by
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64. | A large number of _____ cases result in retaliation against the employee, even though the government has tried to take steps to protect workers and to encourage reporting of misconduct.
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65. | Which of the following is a reason why a code of ethics is important?
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66. | According to the National Business Ethics Survey (NBES), _____ is the greatest determinant of future misconduct.
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67. | _____ is the act of an employee exposing an employer's wrongdoing to outsiders.
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68. | Which of the following is true of the Dodd-Frank Act passed by the U.S. Congress in 2010?
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69. | All of the following are true of current trends in ethics programs EXCEPT
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70. | Which of the following is one of the most common factors that executives give for why turnover increases?
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71. | Being profitable relates to the _____ dimension of social responsibility.
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72. | Obeying the law is a business's
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73. | _____ is the extent to which businesses meet the legal, ethical, economic, and voluntary responsibilities placed on them by their various stakeholders.
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74. | Which of the following involves the activities and organizational processes adopted by businesses to meet their social responsibilities?
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75. | Which of the following is an example of corporate citizenship?
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76. | Which of the following is a dimension of social responsibility?
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77. | Globotech created its own continuing education program that offers eligible employees full tuition to pursue continuing education related to their roles at the company. It also created a scholarship program to help employees send their children to college. These programs exemplify the company's
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78. | Being a "good corporate citizen" is an example of the _____ dimension of social responsibility.
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79. | Philanthropic contributions made by a business to a charitable organization represent the _____ dimension of social responsibility.
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80. | All of the following are criteria the Ethisphere Institute uses to select its annual list of the world's most ethical companies EXCEPT
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81. | Which of the following is an argument that supports social responsibility?
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82. | Studies have found a direct relationship between social responsibility and _____ in business.
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83. | Businesses must first be responsible to their_____, who are primarily concerned with earning a profit.
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84. | Social responsibility is an area of business with issues that
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85. | _____ is defined as the activities that individuals, groups, and organizations undertake to protect their rights as customers.
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86. | Which of the following is a major concern of any firm trying to increase profits?
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87. | Laws regarding workplace safety are enforced by the
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88. | The right to _____ means that a business must not knowingly sell anything that could result in personal injury or harm to consumers.
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89. | The right to choose ensures that
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90. | The assurance of both satisfactory quality and service at a fair price is a part of the consumer's right to
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91. | The right to _____ assures consumers that their interests will receive full and sympathetic consideration when the government formulates policy.
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92. | A major social responsibility for businesses is providing _____ for all employees.
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93. | John F. Kennedy's consumer bill of rights outlined four rights: the right to be informed, the right to choose, the right to be heard, and the right to
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94. | The right to _____ gives consumers the freedom to review all details about the products they wish to buy.
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95. | Healthy Foods, Inc. started using a new experimental sugar substitute in its products. However, it didn't include that this sugar substitute could cause dizziness and nausea anywhere on its packaging. This is a violation of the consumers' right to
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96. | Which of the following is true about the role of the Federal Trade Commission's Bureau of Consumer Protection?
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97. | Employees expect businesses to
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98. | All of the following are items companies are offering or considering to improve employee relations EXCEPT
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99. | _____ involves the interaction among nature and individuals, organizations, and business strategies and includes the assessment and improvement of business strategies, economic sectors, work practices, technologies, and lifestyles, so that they maintain the health of the natural environment.
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100. | Pollution of water and soil from activities such as oil and gas drilling is primarily related to
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101. | All of the following are ways businesses are working to resolve environmental concerns EXCEPT
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102. | The fact that environmental responsibility requires trade-offs means that it
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103. | The most common way that businesses exercise community responsibility is through
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104. | _____ refers to attaching a positive environmental association on an unsuitable product, service, or practice.
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105. | Many businesses, recognizing that employees lack basic work skills, are becoming more concerned about the quality of _____ in the United States.
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106. | _____ emerged as a major issue in the 20th century in the face of increasing evidence that pollution, uncontrolled use of natural resources, and population growth were putting increasing pressure on the long-term sustainability of these resources.
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107. | _____ has become a significant problem since the onset of the financial crisis in 2008.
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108. | A survey of employers conducted in Indiana revealed that _____ percent reported leaving positions unfilled because the applicants were not qualified.
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109. | Which of the following organizations funds programs to train the hard-core unemployed so that they can find jobs and support themselves?
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Essay Questions
110. | Choose an issue that has been prominently featured in the news and discuss the ethical implications of this issue. Define any key terms that you use in your response.
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111. | Nathan, an employee at Shield Corp., bullies new employees in the workplace. In this context, discuss the kind of misconduct that Nathan engages in.
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112. | Naomi, a human resource executive with Enigma Corp., bought a pair of sunglasses online during her office hours. In this scenario, discuss the kind of misconduct that Naomi engaged in and other kinds of misconduct that belong to the same category as per the National Business Ethics Survey.
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113. | Kenneth, an assistant pharmacist at Medusa Inc., stole money from the cash counter to purchase cocaine. In this scenario, discuss the ethics that Kenneth has violated in his workplace.
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114. | Discuss why it is important for companies to have codes of ethics.
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115. | What are the arguments for and against social responsibility?
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Business Foundations Changing World 11e Complete Test Bank
By O. C. Ferrell