Teams And Teamwork Test Bank Chapter 17 - Management Canada 5e | Complete Test Bank by John R. Schermerhorn Jr. DOCX document preview.
CHAPTER 17
TEAMS AND TEAMWORK
Question type: True/False
1) A team is a small group of people with complementary skills, who work together to accomplish shared goals while holding themselves mutually accountable for performance results.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
2) Teams are rich in performance potential even though they are complex in the way they work and are expected to perform at higher levels than individuals.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
3) The supervisor, facilitator, participant, and coach are four important team and teamwork roles for managers.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
4) An effective team leader must be prepared to assume four roles within a team, one of which is team coach.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
5) An effective team leader must be prepared to assume four roles within a team, one of which is team negotiator.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
6) The fundamental difference between a group and a team is that group members work interdependently while team members work dependently of each other.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
7) Synergy is the pooling together of individual talents and efforts to create extraordinary results through collective action.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
8) Without synergy a team cannot be fully successful in its efforts.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
9) More resources for problem solving, greater commitments to tasks, better control and work discipline, and more individual need satisfaction are just several benefits of teams.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
10) Being a member of a team rarely influences individual attitudes and behaviours.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
11) Personality conflicts and poor readiness to work, but not differences in work styles or task ambiguity, are commonly encountered problems in teams.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
12) Social loafing refers to the presence of “free riders” who slack off because responsibility is diffused in teams and others are present to do the work.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
13) People arriving late and leaving early or taking things too seriously are some of the key problems typically associated with meetings.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
14) Nothing happening when the meeting is over and no one putting decisions into action are key problems typically associated with meetings.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
15) Some key problems typically associated with meetings include the discussion lacks candour; people are unwilling to tell the truth; and the right information isn’t available, so decisions get postponed.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
16) Meetings can and should be places where information is shared, decisions get made, and people gain understanding of each other.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
17) Formal groups emerge from relationships and shared interests among the members.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
18) Informal groups are always detrimental to the growth of an organization as they are mostly involved in spreading rumors.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
19) Members of informal groups can satisfy needs that are otherwise unmet in their formal work assignments.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
20) If we consider that organizations are interlocking networks of groups, then managers and leaders serve as “linking pins” because each manager acts as a leader in one group and as a team member in the.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
21) Informal groups that emerge for a wide variety of personal reasons (including shared non-work interests) are called friendship groups.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
22) Informal groups that emerge because members basically help one another do their jobs are called support groups.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
23) The globalized business environment, along with new work arrangements such as telecommuting and working from home, teams have become less important.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
24) The trend toward greater empowerment in organizations is associated with new developments in the use of face-to-face interaction techniques.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
25) Two important management skills are knowing when a team is the best choice for a task and knowing how to work with and manage a team to accomplish a task.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
26) Project teams or tasks forces bring people together on a temporary basis from various parts of an organization to work on common problems.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
27) Committees, project teams, task forces, and cross-functional teams are used relatively infrequently in the modern workplace, whereas employee involvement teams enjoy extensive, widespread usage in the modern workplace.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
28) Cross-functional teams are indispensable to organizations because they eliminate the barriers that separate departments and people.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
29) Cross-functional teams are expected to focus purely on functional concerns and demands.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
30) The functional chimneys problem is more prominent in the case of cross-functional teams.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
31) An autonomous work group is a temporary group created to solve a specific problem.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
32) Members of a self-managing team are held individually accountable for performance results.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
33) Teams of workers whose jobs have been redesigned to create a high degree of task interdependence and have been given decision-making authority are referred to as self-managing work teams.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
34) Self-management responsibilities include planning and scheduling work, training members, distributing tasks, meeting performance goals, ensuring quality, and solving day-to-day problems.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
35) Members of self-managing teams do not evaluate one another’s performance contributions, nor do they hire or fire team members.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
36) Advancements in information technology have resulted in virtual teams that provide a problem-free approach to dealing with issues among team members at geographically dispersed locations.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
37) In the context of virtual teams, selecting team members high in initiative often leads to a lack of coordination among the members.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
38) Difficulty in establishing good working relationships may occur in virtual teams due to the depersonalization that results from the absence of face-to-face interaction.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
39) Team building is a sequence of planned activities used to gather and analyze data on the functioning of a team and to implement constructive changes to increase the team’s operating effectiveness.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
40) To create an effective team, managers must institute a multi-step process that involves a clear and elevated goal, task-driven structure, competent and committed members, a collaborative climate, high standards of excellence, external support and recognition, and strong principled leadership.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
41) For managers to create effective teams, they must collect data on team functioning by conducting structured or unstructured interviews, administering questionnaires, and having team meetings.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
42) For the diagnostic process to be effective in team building, careful and collaborative assessment of the team’s inputs, processes, and results must be made.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
43) Creating a careful and collaborative assessment of your team’s potential performance is a way to decide who to keep and who to remove from your team.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
44) Taylor was tasked with creating a team-building exercise for the department staff. Taylor decided that a Competitive Furniture-Building Exercise where each team was given the same amount of materials and time to build a small table would help to create the high-performance team needed to make the department the best in the company.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
45) An effective team is defined as one that achieves and maintains high levels of task performance, achieves and maintains member satisfaction, and remains viable for the future.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
46) In considering the results that any team must achieve, performance means that a work group or team is expected to transform resource inputs into product outputs that have some value for the organization.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
47) With respect to member satisfaction, members should take pleasure from the team’s performance accomplishments rather than on their personal contribution.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
48) The available resources and organizational setting can affect how fully team members can use and pool their talents to accomplish team tasks.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
49) Inputs to group process include the organizational setting, the nature of tasks, team size, and membership characteristics.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
50) Membership characteristics of teams include members who have the right skills mix and values and personalities that are compatible.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
51) Teams composed of “all-star” members who perform at high levels individually always make the best teams.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
52) Often less-skilled individuals mold into high-performing teams because they apply their skills and motivation to the team effort and want team success more than individual success.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
53) High-performance teams can sometimes be distinguished from other teams by the way members work with and interact with one another to achieve common goals.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
54) Team diversity can present significant group process challenges because of different values, personalities, experiences, demographics, and cultures among the members.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
55) The more heterogeneous the team, the easier it is to manage team member relationships.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
56) The organizational setting is an input factor to group process that is concerned with providing support in the form of information, material resources, technology, spatial arrangements, organization structures, and rewards.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
57) The threshold point at which team size becomes a significant input factor in effective group process is ten team members
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
58) “No team should be larger than three pizzas could feed”.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
59) The phases or stages in the life cycle of any team are forming, storming, norming, performing, and adjourning.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
60) In the life cycle of a team, the initial task orientation and interpersonal testing of individual members occurs in the forming stage.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
61) It is in the storming stage that people ideally begin to identify with other members and with the team itself.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
62) The performing stage is part of the “critical zone” of team development, where successes create long-term gains while failures create long-lasting problems.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
63) A team that has achieved total integration at the performing stage of team development, will score high on the criteria of trust among members, feedback mechanisms, open communications, approach to decisions, and leadership sharing.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
64) The storming stage of the team life cycle is characterized by a period of high emotionality, the identification of team boundaries and team roles, and the ability to handle membership disagreements in creative ways.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
65) In the adjourning stage of the team life cycle, the team should ideally disband with the sense that important goals have been accomplished.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
66) Persons in a highly cohesive team are less likely to conform to the norms.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
67) By reinforcing the desired behaviours with rewards, leaders can help their teams in building positive norms.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
68) A strong conformity to norms by members has a beneficial effect on team performance.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
69) Removing a member from a team is the only way to impose sanctions on a member who has violated the norms of the team.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
70) A performance norm defines the level of work effort and performance that team members are expected to contribute.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
71) In terms of team productivity, the best-case scenario of a work team’s performance norms and cohesiveness occurs with positive performance norms and high team cohesiveness.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
72) From a manager’s perspective, the worst-case scenario of a work team’s performance norms and cohesiveness occurs with indeterminate performance norms and indeterminate team cohesiveness.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
73) Increasing membership homogeneity in a team increases team cohesiveness.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
74) In order to increase cohesion, a manager can create agreement on team goals, increase interactions among members, reward team rather than individual results, or provide physical isolation from other teams.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
75) It is the sole responsibility of a team leader to minimize the occurrence of disruptive activities in a team.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
76) Efforts to support the emotional life of the team as an ongoing social system are leadership activities.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
77) Distributed leadership in teams makes every team member continually responsible for both recognizing when task or maintenance activities are needed and taking actions to provide them.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
78) The responsibility for task and maintenance activities belongs to the manager alone.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
79) The “teamwork effect” may be described in general as a familiarity with working with each other on a team.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
80) A “must have” team skill is being able to encourage and motivate others.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
81) Accepting suggestions, listening, the power of persuasion and conflict resolution are “must have” team skills.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
82) Communicating information and ideas is a “must have” team skill.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
83) It is not necessary to avoid disruptive acts and words as a team skill.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
84) In your own career, it will never be necessary to work in or lead a team.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
85) A centralized communication network allows all members to communicate directly with each other.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
86) In a centralized communication network, communication flows only between individual members and a hub or central point and works best when the group is assigned simple tasks.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
87) A restricted communication network seems to work best on simple tasks that require little creativity, information processing, and problem solving.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
88) A decentralized communication network seems to work best on complex tasks that require intense interaction, information sharing and high interdependency.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
89) Group process refers to how the members of a team actually work together as they transform inputs into outputs.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
90) Since group process is essential to team effectiveness, it guarantees team success.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
91) Group decision making brings more information, knowledge, and expertise to bear on problems, and expands the number of alternatives that are considered.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
92) Decision making can be complicated by the different ways in which teams can go about doing making decisions.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
93) When formal voting or polling takes place, with the objective of determining which idea is favoured by more than half the team members, the team is making a decision by majority rule.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
94) The “decision by majority” rule ensures that no coalitions are formed.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
95) Decision by lack of response occurs when one idea after another is suggested without discussing it, and then the team finally accepts an idea without any critical evaluation.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
96) Decision by minority rule is being used when a leader, manager, or committee head makes a decision for the team.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
97) Decision by authority rule is being used when two or three people can dominate the majority or “railroad” the majority into agreeing to a solution.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
98) Teams will make decisions by consensus when they argue, engage in reasonable discussion and debate, respect one another, and yet make a decision that does not require unanimity and still be supported by all team members.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
99) An important team leadership skill is the ability to help a team choose the best decision-making method for the task at hand.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
100) To be effective in deciding whether to use an individual, a consultative, or a group decision method for a particular situation, team leaders must know how to solve problems better than any of the team members.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
101) Group decision making improves members’ understanding and acceptance of the final decision and diminishes their commitment to follow through on implementing the decision.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
102) Highly cohesive teams have a tendency to lose their critical evaluative capabilities.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Comprehension
Difficulty: Medium
AACSB: Analytic
103) Groupthink is likely to occur when members of a group refuse to look realistically at other groups.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
104) In a situation prone to interpersonal conflicts, brainstorming works best in preventing groupthink.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Communication
105) Symptoms of groupthink include rationalizing unpleasant and disconfirming data; stereotyping competitors as weak, evil, and/or stupid; protecting members from hearing disturbing ideas or outside viewpoints; and applying direct pressure to deviants to conform to group wishes.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
106) Managers can avoid groupthink if they assign the role of critical evaluator to each team member to allow free discussion.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
107) Managers can avoid groupthink if they have team members discuss issues with outsiders and report back on their reactions, encourage a sharing of viewpoints, or invite outside experts to observe group activities and react to group process.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
108) The guidelines for brainstorming include ruling out all criticism, welcoming “freewheeling,” getting a large quantity of ideas, and encouraging people to build on one another’s ideas.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
109) The nominal group technique of decision making uses a highly structured meeting agenda to allow everyone to contribute ideas without the interference of others’ evaluative comments.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
110) The basic steps for running a nominal group session are: asking participants to work alone in generating ideas, reading ideas aloud in a round-robin fashion, recording all ideas as presented, and using a written voting procedure to rank order alternatives.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
Question type: Multiple Choice
111) The process of people actively working together to accomplish common goals is referred to as ___.
a) teamwork
b) team diversification
c) free-riding
d) team building
e) groupthink
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
112) Which of the following is not one of the four roles team and teamwork manager roles?
a) Supervisor
b) Follower
c) Facilitator
d) Participant
e) Coach
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
113) In their role as a coach or team developer, a manager is primarily involved in
a) serving as the peer leader and networking hub for a special task force.
b) serving as a helpful contributing member of a project team.
c) looking out for “free-riding” in groups and preventing its occurrence.
d) serving as a team’s advisor on ways to improve processes and performance.
e) working together with the team and solving problems through computer-based interactions.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
114) When the whole is greater than the sum of the individual parts, a special benefit of teamwork occurs. This special benefit is known as ___.
a) a quality circle
b) group dynamics
c) team building
d) cohesiveness
e) synergy
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
115) Pat is the marketing head of AdSure, a renowned digital marketing company known for its innovative marketing strategies. When being quizzed on the definition of a “perfect marketer,” Pat responded with reference to the team members and stated that Riley’s out of the box thinking, Sam’s communication abilities, Avery’s innovative designs, and Charlie’s technical prowess would reflect the qualities of a “perfect marketer.” Which of the following would best describe Pat’s definition of a “perfect marketer”?
a) social loafing
b) cohesiveness
c) synergy
d) representativeness bias
e) bandwagon effect
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
116) All of the following are examples of the benefits of teams except
a) more resources for problem solving.
b) improved creativity.
c) higher motivation.
d) better control and work discipline.
e) complete elimination of personality conflicts.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
117) ___ refers to the presence of “free riders” who slack off because responsibility is diffused in teams and others are present to do the work.
a) Social imperfection
b) Poor work ethics
c) Anti-synergistic
d) Synergy
e) Social loafing
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
118) Morgan works in a software services company and is currently a member of a large team working on a project for a new client. Morgan generally tries to avoid taking responsibilities and works as little as possible because there are other team members who will complete the work. Which of the following terms best represents Morgan’s behaviour?
a) social loafing
b) self-concordance
c) fundamental attribution error
d) representativeness bias
e) bandwagon effect
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
119) Which one of following is not a problem that is commonly encountered in teams?
a) personality conflicts
b) a strong belief in group work
c) differences in work styles
d) task ambiguity
e) poor readiness to work
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
120) Google Canada’s workforce has grown from thirty “Googlers” to over 400. Steve Woods, the company’s director of engineering in Canada has stated, “We are a very empowering organization, with a very flat hierarchical model where small teams work on products and the teams make their decisions.” Google Canada is enjoying which benefit from working as team?
a) fewer resources for problem solving
b) less commitment to tasks
c) more member motivation
d) lots of people to spread the work around
e) a little creativity and innovation
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
121) Which of the following is a drawback closely associated with teamwork?
a) functional chimneys problem
b) glass ceiling effect
c) social loafing
d) ecological fallacy
e) absence of a sense of security
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
122) The problems typically associated with meetings include all of the following except
a) people arrive late, leave early, and don’t take things seriously.
b) the meeting is too short.
c) people don’t stay on topic.
d) nothing happens when the meeting is over; no one puts decisions into action.
e) things never get better; the same mistakes are made meeting after meeting.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
123) Two types of groups are especially important to managers in organizations. These groups are ___.
a) formal and developmental
b) informal and formal
c) formal and cohesive
d) cohesive and emergent
e) psychological and social
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
124) The market research department, audit unit, and customer service team of a company are examples of a(n) ___ group.
a) formal
b) informal
c) support
d) grassroots
e) interest
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
125) Interest groups, friendship groups, and support groups are examples of ___.
a) formal teams
b) functional teams
c) cross-functional groups
d) self-managing groups
e) informal groups
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
126) Which of the following is true of informal groups?
a) Managers are the key “linking pins” among these groups.
b) They emerge from natural or spontaneous relationships among people.
c) They are convened for a specific purpose and disband when their task is completed.
d) They are officially recognized and supported by the organization.
e) Their members have the tendency to avoid responsibility by “free-riding” in groups.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
127) ___ are part of the formal organizational structure and are created to fulfill a variety of essential operations.
a) Formal groups
b) Cohesive groups
c) Emergent groups
d) Psychological groups
e) Social groups
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
128) ___ are ones that emerge within organizations from “spontaneous” relationships among people rather than being officially created by the organization to serve an essential purpose.
a) Informal groups
b) Psychological groups
c) Aggregate groups
d) Emergent groups
e) Ad hoc groups
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
129) Informal groups that emerge for a wide variety of personal reasons (including shared non-work interests) are called ___.
a) interest groups
b) friendship groups
c) support groups
d) enabling groups
e) autonomous groups
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
130) According to the perspective that organizations are interlocking networks of groups, managers and leaders serve as ___.
a) “linking pins” because each manager acts as a leader in one group and as a team member in the next higher-level one.
b) “king pins” because everyone reports to them.
c) “nerve centers” because they control the communication channels.
d) “gatekeepers” because work flows upward and downward through their offices.
e) “group processors” because they make the whole team function properly.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
131) The trend toward ___ in organizations is associated with new developments in the use of teams.
a) more use of information technology
b) greater empowerment
c) downsizing and rightsizing
d) greater outsourcing
e) more ethical behaviour
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
132) Which of the following best describes a committee?
a) A committee is convened for a specific purpose and disbands when its task is completed.
b) It is unofficial and emerges from relationships and shared interests among members.
c) A committee designated to work on a special task on a continuing basis.
d) It is a team whose members work and solve problems through computer-based interactions.
e) A committee is a team whose members have the tendency to avoid responsibility by “free-riding” in groups.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Comprehension
Difficulty: Medium
AACSB: Analytic
133) Which of the following is true of committees?
a) Committees are led by a designated head or chairperson, who is held accountable for performance results.
b) They emerge from natural or spontaneous relationships among people.
c) Committees are formed to engage group members in an open, spontaneous discussion of problems.
d) They bring people together to work on common problems, but on a temporary basis.
e) Committees primarily exist as support groups in which the members basically help one another do their jobs.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
134) ___ or ___ bring together people from various parts of an organization to work on common problems, but on a temporary basis.
a) Project teams; cross-functional teams.
b) Committees; tasks forces.
c) Project teams; tasks forces.
d) Cross-functional teams; virtual forces.
e) Employee involvement teams; committee.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
135) Management at Orlando Distributors Ltd. is concerned about the recent decline in sales of one of its best-selling products. The company has decided to put together a group of people in charge of analyzing competitive products and determining new features that should be added to their products. This would be a permanent group with all of the members coming from the marketing department. The group members will perform these new tasks in addition to their current responsibilities. Which of the following terms would best describe the newly formed group?
a) project team
b) task force
c) cross-functional team
d) committee
e) functional chimney
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
136) A(n) ______ is a temporary group created to solve a specific problem.
a) ask force
b) functional group
c) quality control circle
d) autonomous work group
e) command group
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
137) A project team or task force is
a) unofficial and emerges from relationships and shared interests among members.
b) designated to work on a special task on a continuing basis.
c) a team in which members solve problems through computer-based interactions.
d) a team in which members have the tendency of “free-riding” in groups.
e) convened for a specific purpose and disbands when its task is completed.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
138) At the headquarters of Meltdown Inc., a temporary team consisting of members from its technical and marketing departments is put together to develop a promotional plan for its new robot, “Apex.” This team is given a time limit of fifteen days to complete the task. This team is an example of a(n) ___.
a) committee
b) project team
c) informal group
d) interest group
e) distributed team
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
139) A ___ with members from different functional units of the organization is indispensable to organizations that emphasize adaptation and horizontal integration.
a) Departmental sharing teams
b) Structural teams
c) Communication teams
d) Cross-functional teams
e) Organizational involvement committees
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
140) Real Foods Ltd., an organic supermarket chain, utilizes the expertise of its employees from the marketing, design, product outlay, supply management, and inventory management teams to attract customers and drive sales. This is an example of a ___.
a) self-managing team
b) task force
c) cross-functional team
d) distributed team
e) functional chimney
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
141) A newspaper company is on the brink of bankruptcy. The publishing manager is asked to come up with a strategy to save the company. To arrive at the best plan the manager brings together key people from Operations, Sales and Marketing, Accounting, Finance, and Information Technology. What type of team did the publishing manager assemble?
a) Virtual team
b) Distributed team
c) Cross-functional team
d) Self-managing team
e) Team Building
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Hard
AACSB: Analytic
142) A __________ is most likely to reduce the functional chimneys problem.
a) Cross-functional team
b) Self-managing work team
c) Committee
d) Virtual team
e) Distributed team
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
143) How does a cross-functional team help reduce the functional chimneys problem?
a) By giving the team members the right of self-management and thus the right to work in different departments.
b) Bringing people together from across functions, thus eliminating the “wall” that may otherwise limit communication through departments and functions.
c) By encouraging an unofficial network in which members can build relationships and share interests.
d) In making individual contributions more visible and thus controlling social loafing.
e) Thru increasing the motivation of the members and thus increasing work efficiency.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
144) The functional chimneys problem
a) emerges from relationships and shared interests among members.
b) results from an invisible barrier limiting career advancement of women and minorities.
c) is the practice of spreading rumors across functional groups.
d) is a lack of communication across functions.
e) is the indecisiveness seen in a functional work team.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
145) In a growing number of organizations, the functional team––consisting of a first-level supervisor and their employees ––is being replaced by ___.
a) informal task structures
b) electronic networks
c) high command structures
d) self-managing teams
e) manager involvement teams
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
146) Which of the following statements does not accurately describe self-managing teams?
a) Self-managing teams are authorized to make decisions about how they share and perform the required work.
b) Self-managing teams operate with participative decision making, shared tasks, and responsibility for many managerial tasks.
c) Self-managing teams never have the authority to hire or fire team members.
d) Self-management responsibilities typically include planning and scheduling work as well training members in various tasks.
e) Self-managing teams are expected to help enhance performance, decrease costs, and improve morale.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
147) Which of the following is true of a self-managing work team?
a) It refers to a team in which members evaluate one another’s performance contributions.
b) It refers to a team of workers that operate with a comparatively lesser degree of task interdependence.
c) In these teams, the members usually specialize in and focus on performing only one job.
d) Each member of these teams is individually held accountable for performance results.
e) Members of such a team work together and solve problems only through computer-based interactions.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
148) The sales team of Zapp Electronics is made up of members who decide collectively if a member should focus on indoor or outdoor sales. The team also decides the strategies to be adopted apart from evaluating each other’s performances. This is an example of ___.
a) self-managing team
b) task force
c) cross-functional team
d) committee
e) functional chimney
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
149) A group of people who work together and solve problems through computer-mediated interactions instead of face-to-face meetings is operating as ___.
a) an automated quality circle
b) a virtual team
c) an electronically stimulated group
d) a wide-area network team
e) a human resource team
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
150) Which of the following does not accurately describe virtual teams?
a) Team members from geographically dispersed locations can deal with issues in a time-efficient fashion.
b) Because of information technology, virtual teams provide a problem-free approach to dealing with issues among team members at geographically dispersed locations.
c) Interpersonal difficulties that might occur in face-to-face meetings could be minimized or eliminated.
d) Working relationships can become depersonalized.
e) Advantages of face-to-face meetings are lost.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
151) Members of a(n) ___ typically work together and solve problems through computer-based interactions.
a) informal group
b) distributed team
c) interest group
d) support team
e) friendship group
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Technology
152) Which of the following is true of a distributed team?
a) Team members are less likely to get sidetracked by interpersonal difficulties.
b) The team members are more sensitive to nonverbal cues in communication.
c) It always ensures that team members do not feel isolated.
d) A distributed team consists of members across departments who work at one place.
e) It has a limited number of members owing to the hassles of expanding such a team.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
153) Frankie works in the downtown office of a large consulting firm. Joe, Sam, and Morgan work in the northwest branch office, while Jesse and Caelan work in the eastern branch office. When these people collectively work on problems and try to figure out solutions that they all can accept, they sit down at their computer terminals and communicate with each other through a special software program that guides their discussion. These people are operating as ___.
a) a free-riding group
b) an informal group
c) a human network
d) a virtual team
e) task-focused problem solvers
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
154) Blocs Inc. is headquartered in Canada and has a number of branches across the world. The head office manager is in charge of a project involving the creation of a new operating system. To work on this project, the head office manager has assembled a team with members who are based in the company’s China, India, Brazil, and USA branches. Instead of meeting at a common location, the team members hold discussions through Skype. This is an example of a(n) ___.
a) informal group
b) virtual team
c) interest group
d) support team
e) friendship group
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
155) ___ is sequence of planned activities used to gather and analyze data on the functioning of a team and to implement constructive changes to increase the team’s operating effectiveness.
a) Team cohesiveness
b) Team building
c) Team planning
d) Leadership development
e) Virtual team creation
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
156) Team building is a multi-step process. Which of the following is not a team-building step?
a) Become aware of potential problems.
b) Develop individual competitive goals.
c) Gather and analyze data.
d) Develop action plans.
e) Evaluate results.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
157) At the beginning of a season, an NHL hockey coach has to spend time blending a variety of personalities, talents, and attitudes together. As the season progresses, players can lose focus, get frustrated if there’s a lack of performance, or become self-righteous. If ___ is not established early on, the players can lose cohesion and have challenges that may cost them the season.
a) virtual team
b) distributed team
c) cross-functional team
d) self-managing team
e) team building
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
158) In considering the results that any team must achieve, ___ means that a work group or team is expected to transform resource inputs into product outputs that have some value for the organization.
a) performance
b) cohesion
c) commitment
d) satisfaction
e) future viability
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
159) In considering the results that any team must achieve, ___ means that members should experience satisfaction from performance results and their participation in the process.
a) performance
b) gratification
c) commitment
d) satisfaction
e) future viability
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
160) An effective team is defined as one that ___.
a) achieves and maintains high levels of task performance
b) achieves and maintains member satisfaction
c) remains viable for the future
d) all of the above
e) none of the above
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
161) The differences in values, personalities, experiences, demographics, and cultures among the membership are referred to as ___.
a) functional chimneys
b) glass walls
c) team diversity
d) groupthink
e) culture shock
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
162) ___ can present significant group process challenges because of different values, personalities, experiences, demographics, and cultures among the members.
a) Team effectiveness
b) Team diversity
c) Team cohesiveness
d) Team size
e) Team norms
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
163) The main difference between homogeneous and heterogeneous teams is that
a) the risk of occurrence of groupthink is more in the latter.
b) the latter has members who are quite dissimilar to one another.
c) members of the latter work together through computer-based interactions.
d) the latter achieves high levels of task performance and future viability.
e) only the latter has a task-driven, results-oriented structure.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
164) Which input factor to group process concerns providing support in the form of information, material resources, technology, spatial arrangements, organization structures, and rewards?
a) organizational setting
b) nature of the tasks
c) team size
d) membership characteristics
e) group norms
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
165) Which of the following is most likely to increase team effectiveness?
a) increase in the complexity of interpersonal relationships
b) good information and material resources
c) involvement in social loafing
d) teams that have more than eight or nine members
e) strong cohesiveness that leads to groupthink
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
166) In comparison to simple tasks, complex tasks require more information exchange and more intense interactions. This fact reflects which input factor of group process?
a) the nature of tasks
b) membership characteristics
c) the organizational setting
d) the type of the group
e) the cohesiveness of the group
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
167) As teams increase in size
a) the communication becomes less congested.
b) it becomes easier to manage them.
c) the number of potential interactions increases geometrically.
d) the nature of the task ceases to affect team effectiveness.
e) team effectiveness reaches its peak.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
168) The number and complexity of interactions can make teams increasingly difficult to manage as they grow in size. The threshold point at which team size becomes a significant input factor in effective group process is ___ team members.
a) four or five
b) six or eight
c) eight or nine
d) ten or eleven
e) twelve team
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
169) Amazon’s founder and CEO Jeff Bezos has a simple philosophy regarding the size of his product development teams. Which of the following represents his philosophy?
a) The size of your team is only limited by your imagination.
b) No team should be larger than two pizzas can feed.
c) There’s no such thing as “one size fits all”.
d) Team size is not a function of success, but of contribution.
e) Life’s too short to eat pizza with more than one person.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
170) ___ refer(s) to how the members of a team actually work together as they transform inputs into outputs.
a) Working relationships
b) Interpersonal relationships
c) Team process
d) Job specifications
e) Team responsibilities
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
171) Which of the following statements does not accurately describe team process?
a) Team process includes how well team members communicate, make decisions, and handle conflicts.
b) When team process fails, team effectiveness can suffer.
c) Since team process is essential to team effectiveness, it guarantees team success.
d) Teams must have the resource inputs needed to deal best with the task at hand.
e) The organizational setting, nature of the task, team size, and membership characteristics are key inputs to team process.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
172) The phases or stages in the life cycle of a team are ___.
a) forming, storming, norming, performing, and adjourning
b) introduction, growth, maturity, and decline
c) forming, norming, performing, and satisfying
d) inputs, throughputs, and outputs
e) problem definition, problem analysis, solution generation, solution implementation, and evaluation
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
173) In the life cycle of a team, the initial task orientation and interpersonal testing of individual members occurs in the ___ stage.
a) forming
b) storming
c) norming
d) performing
e) adjourning
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
174) The forming stage of team development is the stage
a) of initial task orientation and interpersonal testing.
b) when sub-teams are formed around areas of agreement and disagreement.
c) when shared rules of conduct emerge and the team feels a sense of leadership.
d) of total integration in which members are able to deal in creative ways.
e) when team members prepare to achieve closure and disband.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
175) In the life cycle of a team, conflicts over tasks and ways of operating as a team occur in the ___ stage.
a) forming
b) storming
c) norming
d) performing
e) adjourning
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
176) The storming stage of team development is the stage
a) of initial task orientation and interpersonal testing.
b) when sub-teams are formed around areas of agreement and disagreement.
c) when shared rules of conduct emerge and the team feels a sense of leadership.
d) of total integration in which members are able to deal in creative ways.
e) when team members prepare to achieve closure and disband.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
177) The norming stage of team development is the stage
a) of initial task orientation and interpersonal testing.
b) when sub-teams are formed around areas of agreement and disagreement.
c) when shared rules of conduct emerge and the team feels a sense of leadership.
d) of total integration in which members are able to deal in creative ways.
e) when team members prepare to achieve closure and disband.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
178) The norming stage of the team life cycle is characterized by ___.
a) a period of high emotionality
b) the identification of team boundaries and team roles
c) efforts to find ways to accomplish group goals while also satisfying individual needs
d) the team becoming a coordinated work unit with shared rules of conduct
e) the ability to handle membership disagreements in creative ways
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
179) During the ___ stage of the team life cycle, total integration of team members occurs, and they creatively deal with complex tasks and interpersonal conflicts.
a) forming
b) storming
c) norming
d) performing
e) adjourning
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
180) The performing stage of team development is the stage
a) of first entry of individual members into a team of initial task orientation and interpersonal testing.
b) of high emotionality when sub-teams are formed around areas of agreement and disagreement.
c) where members develop initial feelings of closeness, a division of labour, and a sense of shared expectations.
d) of total integration in which members are able to deal in creative ways with complex tasks.
e) when temporary committees, task forces, and project teams disband with a sense that important goals have been accomplished.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
181) In the life cycle of a team, task accomplishment and eventual disengagement occur in the ___ stage.
a) forming
b) storming
c) norming
d) performing
e) adjourning
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
182) The adjourning stage of team development is the stage
a) of first entry of individual members into a team of initial task orientation and interpersonal testing.
b) of high emotionality when sub-teams are formed around areas of agreement and disagreement.
c) where members develop initial feelings of closeness, a division of labour, and a sense of shared expectations.
d) of total integration in which members are able to deal in creative ways with complex tasks.
e) when temporary committees, task forces, and project teams disband with a sense that important goals have been accomplished.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
183) Logan’s team is strained. The team members differ in views and opinions that result in frequent conflicts within the team. Irrespective of the conflicts, tasks that need to be achieved are becoming clearer and people are beginning to understand one another’s working styles. Which of the following stages of team development does this situation exemplify?
a) forming stage
b) norming stage
c) storming stage
d) adjourning stage
e) performing stage
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
184) The members of the Research & Development team of Verdantine Labs have developed an understanding among themselves, thereby reducing the possibilities of interpersonal hostilities or disintegration. The team members also occupy key leadership positions thereby evoking a sense of leadership. Which of the following stages of team development does this situation exemplify?
a) forming stage
b) norming stage
c) storming stage
d) adjourning stage
e) performing stage
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
185) A special team is put together at D.M.G. to work on a robotics project. The team is in the process of completing its project, and all the members share the view that they have successfully accomplished their goal. This team is most likely to be in the ___ stage of its development.
a) storming
b) norming
c) performing
d) forming
e) adjourning
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
186) “Rules” or “standards” that guide the behaviour of team members are called ___.
a) cohesion factors
b) required behaviours
c) task guides
d) maintenance behaviours
e) norms
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
187) Which of the following best describes a norm?
a) A behaviour, rule, or standard expected to be followed by team members.
b) It is the degree to which members are attracted to and motivated to remain part of a team.
c) The tendency of individual team members to engage in self-serving behaviours.
d) It is the way team members of any team actually work together as they transform inputs into output.
e) The differences in values, personalities, experiences, demographics, and cultures among the membership.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
188) A ___ defines the level of work effort and performance that team members are expected to contribute.
a) team norm
b) performance norm
c) work norm
d) work/effort norm
e) productivity norm
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
189) ___ is the degree to which members are attracted to and motivated to remain part of a team.
a) Effectiveness
b) Cohesiveness
c) Productivity
d) Efficiency
e) Diversity
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
190) In terms of team productivity, the best-case scenario of a work team’s performance norms and cohesiveness occurs with ___ performance norms and ___ team cohesiveness.
a) high; high
b) positive; high
c) negative; high
d) negative; low
e) positive; low
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
191) Which of the following is not something a manager can do to increase team cohesion?
a) Increase membership homogeneity.
b) Decrease team size.
c) Introduce competition with other teams.
d) Reward team rather than individual results.
e) Encourage direct physical contact with other teams.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
192) Conformity to norms in a team is likely to be the highest when
a) diversity is high.
b) diversity is low.
c) cohesiveness is high.
d) cohesiveness is low.
e) the size of the team is big.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
193) Which of the following is true of a highly cohesive team?
a) The team members are less likely to conform to the norms.
b) The members often violate core values.
c) The intensity of rivalry among the members is very high.
d) The members are not ethical in their dealings.
e) The team members strive to maintain positive relationships.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
194) Which of the following is an ideal step that leaders can take to ensure that their teams build positive norms?
a) Increase the size of the team.
b) Increase team diversity.
c) Impose strict guidelines and penalties.
d) Strengthen team cohesiveness.
e) Encourage rivalry among members.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
195) Two types of activities are essential if team members are to work well together over time. These two activities are ___.
a) task and maintenance activities
b) norm and cohesion building activities
c) effectiveness and efficiency training activities
d) promoting interactions and sentiments
e) developing emergent and required behaviours
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
196) A(n) ___ activity is an action taken by a team member that directly contributes to the team’s performance purpose.
a) maintenance
b) disruptive
c) task
d) social loafing
e) orientation
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
197) Efforts to support the emotional life of the team as an ongoing social system are ___.
a) affective behaviours
b) affiliation activities
c) maintenance activities
d) support services
e) cohesion activities
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Medium
AACSB: Analytic
198) Encouraging team members and developing good interpersonal relationships are part of ___ activities.
a) maintenance
b) direct performance oriented
c) task
d) social loafing
e) information sharing
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
199) Which of the following is an example of a maintenance activity?
a) information sharing
b) elaborating
c) initiating
d) gatekeeping
e) summarizing
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
200) ___ makes every team member responsible continually for both recognizing when task or maintenance activities are needed and taking actions to provide them.
a) Team cohesiveness
b) Distributed leadership
c) Groupthink
d) Consensus
e) An interacting group pattern
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
201) Taylor notices that the team always fails to complete projects on schedule, and has come to realize that this problem can be tackled by prioritizing the projects and setting personal goals. Taylor urges the team members to follow this technique, which the team does and there is a significant improvement in the performance of the team. This action taken by Taylor is an appropriate example of a(n) ___ activity.
a) maintenance
b) disruptive
c) task
d) social loafing
e) groupthink
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
202) ___ activities are self-serving behaviours that interfere with team effectiveness.
a) Maintenance
b) Disruptive
c) Task
d) Orientation
e) Self-management
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
203) Activities such as showing incivility toward other members and withdrawing from the discussion are typical examples of ___ activities.
a) maintenance
b) disruptive
c) task
d) orientation
e) initializing
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
204) All members of a team working on developing a mobile operating system at Lock Inc. contribute helpful task and maintenance behaviours. This team follows the ___ form of leadership.
a) authoritarian
b) high power distance
c) distributed
d) centralized
e) transactional
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
205) Which of the following describes the teamwork effect?
a) When team members work together for a long enough time to learn each other’s skill, interactions and ways of performing.
b) It is an aberration of academia.
c) This is an overrated concept related to new teams only.
d) This concept occurs when a team comes together and immediately clicks.
e) The teamwork effect is an elusive quality found only in the rarest of teamwork situations.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
206) Which of the following are “must have” team skills?
a) encouraging and motivating others
b) persuading others to cooperate
c) avoiding disruptive acts and words
d) all of the above
e) none of the above
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
207) Resolving and negotiating conflict is seen as a
a) needless endeavour in team building.
b) a “must have” team skill.
c) too expensive to spend much time doing.
d) a task left to the company CEO.
e) necessary evil.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
208) With respect to teams and teamwork, the key question for managers and team leaders is:
a) how do we make sure that teams and teamwork satisfy team members?
b) how do we make sure that teams and teamwork benefit the organization financially?
c) how do we make sure that teams and teamwork are utilized throughout the entire organization?
d) how do we make sure that teams and teamwork are utilized to everyone’s best advantage?
e) how do we make sure that teams and teamwork do not consume excessive amounts of time?
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Comprehension
Difficulty: Hard
AACSB: Analytic
209) Which of the following is an example of a disruptive activity?
a) Gatekeeping
b) Controlling
c) Aggression
d) Following
e) Opinion giving
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
210) A ___ allows all members to communicate directly with each other.
a) centralized communication network
b) neutral communication network
c) decentralized communication network
d) restricted communication network
e) standard communication network
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
211) A ___ seems to work best on complex tasks that require intense interaction and information sharing.
a) decentralized communication network
b) centralized communication network
c) neutral communication network
d) restricted communication network
e) standard communication network
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
212) A decentralized communication network is one that
a) allows all members to communicate directly with one another.
b) restricts direct communication between individual members and the hub.
c) allows limited communication among subgroups.
d) decreases cohesiveness in a team.
e) allows communication flows only between individual members and a hub.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
213) When team members must interact intensively and work closely together on tasks, this need is best met by a ___ communication network.
a) wheel
b) chain
c) decentralized
d) restricted
e) top down
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
214) In a(n) ___ communication network, communication flows only between individual members and a hub.
a) restricted
b) centralized
c) all-channel
d) star
e) polarized
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
215) Which of the following is true of a chain communication structure?
a) Its activities are coordinated, and results pooled by a central point of control.
b) It allows all members to communicate directly with one another.
c) It best suits teams when members must interact intensively and work closely.
d) Polarized subgroups contest one another and may even engage in conflict.
e) It promotes self-serving behaviours that interfere with team effectiveness.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
216) In a(n) ___ communication network, communication between subgroups is limited and biased, with negative consequences for group process and effectiveness.
a) restricted
b) centralized
c) all-channel
d) chain
e) wheel
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
217) Which of the following best describes decision making?
a) An action taken by a team member that supports the emotional life of the group.
b) It is an action taken by a team member that directly contributes to the group’s performance purpose.
c) A stage of total integration in which team members are able to deal in creative ways.
d) It is the process of making choices among alternative possible courses of action.
e) It is the way team members work together to accomplish tasks.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
218) In the ___ method of decision making, one idea after another is suggested without any discussion taking place.
a) decision by lack of response
b) decision by authority rule
c) decision by minority rule
d) decision by majority rule
e) decision by unanimity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
219) When formal voting or polling takes place, with the objective of determining which idea is favoured by more than half the team members, the team is making a decision by ___.
a) majority rule
b) lack of response
c) authority rule
d) consensus
e) minority rule
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
220) Teams will make decisions by ___ when they argue, engage in reasonable debate and discussion, respect one another, and yet make a decision that does not require unanimity but can be supported by all team members.
a) consensus
b) unanimity
c) majority rule
d) minority rule
e) lack of response
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
221) Ainsley supervises the marketing team at Upscale Inc. and rather than having discussions with the team, Ainsley makes all the decisions related to marketing policies himself. This approach is an example of ___.
a) decision by lack of response
b) decision by authority rule
c) decision by minority rule
d) decision by majority rule
e) decision by unanimity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
222) In the ___ method of decision making, two or three people are able to dominate or “railroad” the team into making a decision that they prefer.
a) decision by lack of response
b) decision by authority rule
c) decision by minority rule
d) decision by consensus
e) decision by unanimity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
223) In the ___ way of decision making, full discussion leads to one alternative being favoured by most members, and the other members agree to support it.
a) decision by lack of response
b) decision by authority rule
c) decision by minority rule
d) decision by consensus
e) decision by unanimity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
224) When all the members of a team agree to a decision, it is referred to as the ___ way of decision making.
a) decision by lack of response
b) decision by authority rule
c) decision by minority rule
d) decision by consensus
e) decision by unanimity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
225) In the “Six Thinking Hats” system for problem solving which has represents process control?
a) White Hat
b) Black Hat
c) Green Had
d) Blue Hat
e) Yellow Hat
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
226) In the “Six Thinking Hats” system for problem solving with which hat is the problem looked at by drawing from the group’s intuition?
a) White Hat
b) Red Hat
c) Green Had
d) Blue Hat
e) Yellow Hat
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
227) In the “Six Thinking Hats” system for problem solving which has represents creativity?
a) White Hat
b) Red Hat
c) Green Had
d) Blue Hat
e) Yellow Hat
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
228) Which of the following is a disadvantage typically associated with the team decision making process?
a) minority domination
b) social loafing
c) team diversity
d) downsizing
e) liquidation
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
229) Which of the following helps one in achieving consensus?
a) Every member in the team is kept involved in the decision process.
b) Two or three people dominate and lead the team into making a decision.
c) The leader, manager, or some other authority figure makes decisions for the team.
d) One idea after another is suggested without any discussion taking place.
e) A suggestion is provided and then the team is forced into quick agreement.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
230) To be effective in deciding whether to use individual, consultative, or group decision methods for a particular situation, team leaders must ___.
a) understand the assets and liabilities of group decision making
b) have competent and motivated group members
c) know how to solve problems better than any of the team members
d) ignore any all input from outside parties
e) trust their gut
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
231) Which of the following best describes groupthink?
a) It is an action taken by a team member that supports the emotional life of the group.
b) It is an action taken by a team member that directly contributes to the group’s performance purpose.
c) It is a stage of total integration in which team members are able to deal in creative ways.
d) It is the process of making choices among alternative possible courses of action.
e) It is a tendency for highly cohesive teams to lose their evaluative capabilities.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
232) Pat’s team is highly cohesive, and the members of the team find it difficult to disapprove of the ideas and opinions expressed by their teammates. Which of the following terms would best describe this situation?
a) groupthink
b) brainstorming
c) halo effect
d) synergy
e) social loafing
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
233) Potential advantages of group decision making include all of the following except
a) group decision making brings more information, knowledge, and expertise to bear on problems.
b) group decision making expands the number of alternatives that are considered.
c) group decision making improves members’ understanding and acceptance of the final decision.
d) group decision making increases members’ commitment to follow through on implementing the decision.
e) group decision making promotes decisions favoured by a small but powerful coalition.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
234) Groupthink can be avoided by doing all of the following except
a) assigning the role of critical evaluator to each group member.
b) having the leader strongly advocate a particular course of action.
c) creating sub-teams to work on the same problem and then sharing their proposed solutions.
d) inviting outside experts to observe and react to group process and decisions.
e) assigning one member to play a “devil’s advocate” role at each team meeting.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Comprehension
Difficulty: Hard
AACSB: Analytic
235) Which of the following is a symptom of groupthink?
a) emphasis on centralized communication
b) self-serving behaviour
c) decrease in team size
d) illusions of invulnerability
e) high team diversity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
236) Groupthink most likely to occur when members ____________.?
a) indulge in criticism of their own work
b) thoroughly consider alternatives
c) accept consensus prematurely
d) are skeptical of inherent group morality
e) communicate personal concerns to the whole team
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Comprehension
Difficulty: Medium
AACSB: Analytic
237) Which of the following is likely to be most effective in checking groupthink?
a) assigning the role of critical evaluator to each team member
b) building agreement among team members on team goals
c) increasing membership homogeneity
d) rewarding team rather than individual results
e) providing physical isolation from other teams
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
238) Jean walked into a meeting late as usual. Jean wanted to contribute to the discussion because the plan being discussed would not be feasible in the next few months, however Jean said nothing fearing negative feedback from colleagues as a result of being late for the meeting. Choose the best term that describes this symptom of groupthink.
a) illusion of invulnerability
b) self-censorship
c) mind guarding
d) illusion of unanimity
e) stereotyping competitors as weak, evil and stupid
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
239) ___ engages group members in an open, spontaneous discussion of problems and ideas.
a) Groupthink
b) Brainstorming
c) Centralized communication
d) Restricted communication
e) Maintenance activity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
240) The team decision-making technique that rules out criticism and encourages freewheeling and building on one another’s ideas is known as ___.
a) quality circles
b) nominal team building
c) brainstorming
d) groupthink
e) creativity
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
241) The guidelines for brainstorming include all of the following except
a) all criticism is ruled out.
b) “freewheeling” is welcomed.
c) quantity of ideas is important.
d) quality of ideas is important.
e) building on one another’s ideas is encouraged.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Comprehension
Difficulty: Easy
AACSB: Analytic
242) “There’ll be a meeting to discuss issues related to the execution of the new project. Please feel free to point out difficulties in carrying out tasks, suggest solutions, and voice doubts,” said the team leader to the members of the team. Which of the following terms would best describe the meeting to be held?
a) groupthink
b) centralized communication network
c) wheel communication structure
d) distributed leadership
e) brainstorming
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
243) ___ uses a highly structured meeting agenda to allow everyone to contribute ideas without the interference of evaluative comments by others.
a) A quality circle
b) The nominal group technique
c) Brainstorming
d) Groupthink
e) Conflict management
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
244) Charlie, the customer relationship manager of SimplyBuyz.com, an e-commerce retailer, calls for a meeting of the team to discuss strategies to handle customer grievances effectively. Charlie seeks inputs from all team members who come up with solutions to certain grievances without being evaluated or criticized by the other team members. Which of the following approaches does Charlie adopt to invoke creativity in the process of team decision making?
a) team virtuousness
b) brainstorming
c) halo effect
d) nominal group technique
e) social loafing
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Analytic
245) Which of the following best describes the nominal group technique?
a) It is the technique of making choices among alternative possible courses of action.
b) It is the technique of structuring interaction among team members discussing ideas.
c) It is the technique of building agreement on team goals and thus increasing cohesiveness.
d) It is the technique of measuring the degree to which members are motivated to remain as a part of a team.
e) It is the technique of measuring the effectiveness and efficiency of individual members of a team.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
Question type: Essay
246) Describe how teams contribute to an organization’s success and sustainability?
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
247) Define team contribution and how it may be useful in the workplace.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
248) List and briefly describe the advantages and disadvantages associated with teamwork?
Performance gains through synergy
More resources for problem solving
Improved creativity and innovation
Improved quality of decision making
Greater member commitment to tasks
Increased motivation of members
Increased need satisfaction of members
Some of the disadvantages of team work are:
Personality conflicts and work style differences
Ambiguous agendas or ill-defined problems
Social loafing
Groupthink
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Section Reference 17.1: Teams in Organizations
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
249) Briefly explain the following terms and how they either add or detract from teams in a business setting:
Social loafing
Cohesiveness
Distributed leadership
Groupthink
Cohesiveness is the degree to which members are attracted to and motivated to remain part of a team. Persons in a highly cohesive team value their membership and strive to maintain positive relationships with other team members. Because they experience satisfaction from team identification, they tend to conform to the norms. This leads to more effective and efficient teams.
Distributed leadership is when all members of a team contribute helpful task and maintenance behaviours. This is useful in a business setting as it spreads out the maintenance responsibilities and promotes cohesion among team members. This facilitates a more effective team environment
Groupthink is a tendency for highly cohesive teams to lose their evaluative capabilities. Groupthink can occur anywhere. In fact, Janis ties a variety of well-known historical blunders to the phenomenon, including the lack of preparedness of U.S. naval forces for the Japanese attack on Pearl Harbour and the U.S. Bay of Pigs invasion under President John F. Kennedy.
Learning Objective 17.1: Explain the ways teams contribute to organizations.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Learning Objective 17.3: Summarize the key processes through which teams work.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.1: Teams in Organizations
Section Reference 17.2: Trends in the Use of Teams
Section Reference 17.3: How Teams Work
Section Reference 17.4: Decision Making in Teams
Bloom’s: Application
Difficulty: Medium
AACSB: Reflective Thinking
250) Identify and describe the basic types of teams that exist within organizations.
- A committee brings people together outside of their daily job assignments to work in a small team for a specific purpose. The task agenda is typically narrow, focused, and ongoing A committee’s membership may change over time even as the committee remains in existence.
- Project teams or task forces bring together people from various parts of an organization to work on common problems, but on a temporary rather than permanent basis. Official tasks are very specific and time defined. A task force or project team disbands once the stated purpose has been accomplished.
- A cross-functional team has members who come from different functional units to work on a specific problem or task, and to do so with the needs of the whole organization in mind. These teams share information, explore new ideas, seek creative solutions, meet project deadlines, and are not limited by purely functional concerns and demands.
- Employee involvement teams are groups of workers who meet on a regular basis outside of their formal assignments, with the goal of applying their expertise and attention to continuous improvement.
- Virtual teams are teams of people who work together and solve problems through largely computer-mediated rather than face-to-face interactions.
Self-managing work teams are teams of workers whose jobs have been redesigned to create a high degree of task interdependence, and who have been given authority to make many decisions about how they do the required work. The self-management responsibilities include planning and scheduling work, training members in various tasks, sharing tasks, meeting performance goals, ensuring high quality, solving day-to-day operating problems and, in some cases, “hiring” and “firing” team members.
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
251) What is a virtual team? What are the potential advantages of a virtual team?
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
252) What is an effective team? How can team-building increase team effectiveness? How can leadership help increase team effectiveness?
Learning Objective 17.2: Describe current trends in the use of teams in organizations.
Section Reference 17.2: Trends in the Use of Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Reflective Thinking
Solution:
253) Define the term “team process”. What are the different stages of team development?
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Reflective Thinking
254) Briefly describe the stages of group/team development. Think of a group or team in which you have held or currently hold membership. Explain how the stages of group/team development can be applied to this example group or team.
- The forming stage is a stage of initial orientation and interpersonal testing. Members begin to identify with other members and the team itself. Members are concerned about getting acquainted, establishing interpersonal relationships, identifying acceptable behaviour, and learning how others perceive the team’s task.
- The storming stage is a stage of conflict over tasks, interpersonal concerns, and ways of operating as a team. Members may become highly emotional and tensions may emerge over task and interpersonal concerns. Task agendas become clarified and members begin to understand one another’s interpersonal styles. Efforts are made to find ways to meet team goals while also satisfying individual needs.
- The norming stage is a stage of consolidation around task and operating agendas. Members of the team begin to become coordinated as a working unit and tend to operate with shared rules of conduct. The team feels a sense of leadership and each member starts to play useful roles. Harmony and cooperation are emphasized, but minority viewpoints may be discouraged. Members are likely to develop initial feelings of closeness, a division of labour, and a sense of shared expectations.
- The performing stage is a stage of true teamwork and focused task performance. The team becomes mature, organized, and well-functioning. Members perform complex tasks and deal with conflict in creative ways. The team operates with a clear and stable structure, and members are motivated by team goals.
- The adjourning stage is a stage of preparation for eventual disengagement. Members prepare to achieve closure and disband. Adjourning is especially common for temporary teams that operate in the form of task forces and projects teams. Ideally, the team disbands with a desire to work together again in the future should the opportunity arise.
The students should compare their group/team experiences to the information contained in the preceding framework.
Learning Objective 17.3: Summarize the key processes through which teams work.
Section Reference 17.3: How Teams Work
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
255) Discuss the advantages and disadvantages of team decisions.
The potential disadvantages of team decision making trace largely to the difficulties with group process. When many people are trying to make a team decision, it can be hard to reach agreement and there may be social pressure to conform. There may be minority domination, where some members feel forced or “railroaded” to accept a decision advocated by one vocal individual or small coalition. And, the time required to make team decisions can sometimes be a disadvantage. As more people are involved in the dialogue and discussion, decision making takes longer. This added time may be costly, even prohibitively so, in certain circumstances.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Analysis
Difficulty: Medium
AACSB: Analytic
256) Teams are responsible for collecting, generating, evaluating, deliberating, fusing, choosing, and acting on information in order to resolve issues. From a decision-management viewpoint, all of these activities are decision-making activities. List and describe the different methods that teams might use to make decisions.
Learning Objective 17.4: Discuss the ins and outs of team decision-making.
Section Reference 17.4: Decision Making in Teams
Bloom’s: Knowledge
Difficulty: Easy
AACSB: Analytic
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Management Canada 5e | Complete Test Bank
By John R. Schermerhorn Jr