Managing Human Resources Complete Test Bank Chapter 8

M: Management, 6e (Bateman)

Chapter 8 Managing Human Resources

1) People can add value by helping to reduce costs and providing something unique to customers.

2) In the context of strategic human resources management, well-chosen, motivated people are easy to imitate.

3) Employers prefer external recruiting by newspaper advertisements to other methods.

4) Coaching—being trained by a superior or a consultant—is usually the most effective and direct way to develop managers.

5) Management by objectives involves a subordinate and a supervisor agreeing in advance on specific performance goals.

6) In collective bargaining, workers are paid while they are on strike.

7) One of the criteria for creating a competitive advantage through human resources is that they should be

A) expensive.

B) easily available.

C) inimitable.

D) spontaneous.

E) commonplace.

8) In the strategic human resources management, people can ________ by helping to lower costs and providing something unique to customers.

A) provide buffering

B) create value

C) inspire motivation

D) create turnover

E) provide benchmarking

9) On a day-to-day basis, ________ is a concern of human resources managers.

A) managing layoffs

B) assessing the financial transactions

C) deciding which products to market

D) funding increased salaries

E) analyzing product failure

10) The planning stage involves

A) ensuring the availability of the right number and types of people.

B) determining appropriate automation methods.

C) training of hired individuals.

D) determining the pay scales of employees.

E) evaluating the results of implemented programs.

11) The programming stage involves

A) hiring and firing employees.

B) evaluating employee performance levels.

C) determining appropriate automation methods.

D) implementing specific activities like recruitment.

E) calculating legally justifiable compensation levels.

12) The final stage in the human resources planning process involves

A) evaluating the activities conducted to ensure that they are producing the desired results.

B) discharging employees ineffective at realizing organizational goals.

C) restarting the entire process.

D) evaluating the decisions made for legal compliance.

E) distributing compensation adjustments.

13) When a software company developed a new phone, it determined how many production and marketing employees would be required for the launch. The company was involved in

A) demand forecasting.

B) outplacement.

C) performance appraisal.

D) job analysis.

E) training and development.

14) A company has developed a new cell phone that will be targeted at developing countries. It is estimated that the demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct a(n)

A) market search.

B) utilization survey.

C) demand forecast.

D) inventory calculation.

E) recruitment drive.

15) ________ is conducted during the human resources planning process.

A) Demand forecasting

B) Internal recruiting

C) Environmental scanning

D) Training and development

E) Outplacement

16) Sherry of Sherry's Salon created a(n) ________, which is an estimate of how many and what types of employees are available.

A) demand forecast

B) job analysis

C) environmental scan

D) availability analysis

E) labor supply forecast

17) ________ can be used by companies when there is a labor surplus.

A) Hiring better employees

B) Using attrition, if they have planned far enough in advance,

C) Promoting current employees to new positions

D) Outsourcing work to contractors

E) Using their compensation policy to attract talent

18) ________ is reviewed during the human resources environmental scanning process.

A) Employee recruitment

B) Performance appraisal

C) Demand forecast

D) Job analysis

E) Legislation

19) When faced with a labor deficit, an organization is mostly likely to

A) make use of attrition to reduce the surplus.

B) outsource work to contractors.

C) offer outplacement to its employees.

D) begin downsizing.

E) lay off people for poor performance.

20) The function of a job analysis is

A) to determine if recruiting should be done internally or externally.

B) to determine the applicant's educational level.

C) to provide a demographic profile of the "correct" candidate.

D) to describe the skills and knowledge needed.

E) to provide a basis for compensation to be paid.

21) ________ plays a vital strategic role as companies attempt to compete through people.

A) Organizational strategic planning

B) Human resource management

C) HRM environmental scanning

D) Human resources planning

E) Professional development

22) Sam's boss tells him, "Sam, you're still new to management, especially people management. Always remember that your people can really deliver a competitive advantage when

A) their talents can be combined rapidly to work collaboratively on new assignments."

B) they do not provide something unique to customers."

C) they are easy to imitate."

D) they can increase costs."

E) they cannot be trained."

23) Marcie is evaluating four soon-to-be accounting graduates for an entry-level position in her accounting group. The organization is going through some restructuring, and she is not sure how many or what level of accountants she might need a year from now. Doing these ________ is the most difficult part of human resource planning.

A) labor forecasts

B) demand forecasts

C) job analysis

D) employee recruitment

E) professional development

24) Human resource planning involves ________ stages.

A) two

B) three

C) four

D) five

E) six

25) Gene Keller, long-time vice president of human resources at VST Corporation, is helping one of his peers, the vice president of marketing, develop information for a potentially game-changing business opportunity—a major program for a worldwide manufacturer. To be considered for this opportunity, VST must demonstrate its ability to staff the program immediately upon award. To estimate VST's ________ labor supply, Gene uses his human resources information system (HRIS) to generate data regarding turnover, terminations, retirements, promotions, and transfers.

A) external

B) internal

C) future

D) past

E) marketing

26) Managers must ________ the supply of labor, which refers to how many and what types of employees are available.

A) evaluate

B) recruit

C) forecast

D) train

E) create

27) Carrie, a human resources consultant to Fortune 500 firms, told her client, "Decades-long forecasts of an increasingly diverse workforce have become fact. Today, applicants to your open positions are much more likely to represent diversity, including ________, minorities, and disabled workers."

A) men, immigrants, older workers,

B) women, immigrants, older workers,

C) women, immigrants, younger workers,

D) immigrants, white workers,

E) women, U.S. citizens, older workers,

28) Rick is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including

A) hiring new employees, demoting current employees so that more attractive positions will be available to new hires, and outsourcing work to contractors.

B) hiring new employees, promoting current employees to new positions, and outsourcing work to contractors.

C) instituting a hiring freeze, promoting current employees to boost morale, and laying off excess staff.

D) hiring new employees, promoting current employees to new positions, and laying off excess staff.

E) instituting a hiring freeze, reducing salaries to be cost competitive, and outsourcing work to contractor.

29) When organizations have more people than they need, they can use ________ to reduce the surplus if they have planned far enough in advance.

A) attrition

B) promotion

C) outsourcing

D) job specifications

E) job analysis

30) Jeffrey, floor supervisor at Brooks & Sons Warehouse and Storage, has asked Vera, a specialist in the human resources department, to help him fill an open position for a floor worker. Vera asks Jeffrey to describe what is needed to perform the job. Jeffrey replies, "A high-school education; an ability to lift a 50-lb box to a height of 6 feet; an ability to work on one's feet for an 8-hour shift; and an ability to get to work on time." "Fine. I will include these job requirements in the ________," Vera says.

A) job application

B) demand forecast

C) personality tests

D) job specification

E) labor forecast

31) What may help organizations defend themselves in a lawsuit involving employment practices?

A) supply forecasts

B) demand forecasts

C) job analysis

D) environmental scanning

E) personnel policies

32) Tony, the human resources manager for TopShelf Beverages, is confidentially working with line managers to lay off a significant portion of the work force, while simultaneously processing generous retention bonuses and sizeable salary increases for top executives, one of whom Tony is also investigating for corrupt management practices. Feeling conflicted, Tony remembers that human resources managers typically face greater ________ challenges than other managers.

A) profit and loss

B) ethical

C) operational

D) planning

E) fiscal

33) Recruitment is

A) a tool for determining what is done on a given job and what should be done on that job.

B) the development of a pool of applicants for jobs in an organization.

C) a system of organizational activities to attract, develop, and motivate an effective and qualified workforce.

D) choosing from among qualified applicants to hire into an organization.

E) a technique that involves asking all applicants the same questions and comparing their responses.

34) Many companies that rely heavily on internal recruiting use a(n) ________ system to advertise open positions, and this includes a list of duties and the minimum skills and experience required.

A) labor supply

B) demand forecast

C) job-posting

D) reward

E) outplacement

35) Alice Martin, the chief operating officer of Triton Foods, has lost her vice president of operations to a competitor, and she has decided to fill the position with a new hire—partly because her previous vice president had not trained a successor, and partly because she wants to introduce some "new blood" to her management team. Given the importance of the management position she is seeking to fill, Alice should choose to rely upon

A) web job boards.

B) the company website.

C) an employee referral.

D) a specialized executive search firm.

E) a journal ad.

36) An advantage of a structured interview is that it

A) helps establish rapport.

B) is more likely to be free of bias and stereotypes.

C) provides a sense of the applicant's personality.

D) helps prospective employers make a first cut through candidates.

E) helps measure a range of intellectual abilities.

37) ________ builds on recruiting and involves decisions about whom to hire.

A) Job analysis

B) Selection

C) Performance appraisal

D) Comparable worth

E) Diversity training

38) Tobey and Loy applied for a managerial position with a company. After their interviews, they compared notes and found that they had been asked the same questions. In the context of the given scenario, they had been subjected to a(n) ________ interview.

A) telephone

B) panel

C) invalid

D) structured

E) nondirective

39) A(n) ________ interview explores what candidates have actually done in the past.

A) situational

B) contingency

C) behavioral description

D) unstructured

E) nondirective

40) The selection technique that involves asking each applicant the same questions and comparing their responses to a standardized set of answers is a(n) ________ interview.

A) structured

B) nondirective

C) termination

D) invalid

E) analytical

41) In the context of selection methods, personality tests

A) are illegal.

B) are universally used.

C) are hard to defend in court.

D) have no relationship with job satisfaction.

E) are highly valid.

42) Miles applied for a summer job as a bookkeeper. As part of his employment screening, he was asked to take an exam, or ________ test, which has numerical aptitude questions.

A) performance

B) cognitive ability

C) validity

D) personality

E) certification

43) A company wants to hire a model to appear in a television ad to promote its products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) ________ test.

A) discriminatory

B) reference

C) performance

D) integrity

E) analytical

44) In a performance test, the test taker

A) performs a sample of the job.

B) takes a paper-and-pencil honesty test.

C) is measured for general aptitude.

D) is evaluated for drug use.

E) only solves mathematical problems.

45) A(n) ________ is a managerial performance test in which candidates participate in a variety of exercises and situations.

A) background check

B) assessment center

C) job analysis

D) performance appraisal

E) reference check

46) ________ tests are administered by employers to assess the honesty of a job candidate.

A) Behavioral

B) Personality

C) Performance

D) Integrity

E) Situational

47) ________ refers to the degree to which a test actually predicts or correlates with job performance.

A) Redundancy

B) Criterion-related validity

C) Downsizing

D) Reliability

E) Outplacement

48) Outplacement is

A) recruiting from external sources.

B) hiring from external applicants.

C) an illegal activity under the WARN Act of 1989.

D) dismissing people from the company.

E) helping dismissed workers find employment elsewhere.

49) ________ is the legal concept that an employee can be terminated for any reason.

A) Plausible termination

B) Employment-at-will

C) Downsizing

D) Outplacement

E) Terminal validity

50) A termination interview

A) is usually easier than a selection interview because both participants know each other.

B) should be conducted by the immediate superior.

C) should be conducted away from company premises for security purposes.

D) must not be put in writing in order to avoid a lawsuit.

E) should allow time for a lengthy question and answer period.

51) When conducting a termination interview, a manager should

A) tell the employee indirectly that he or she has been fired.

B) rush the fired employee offsite as it becomes a security issue.

C) allow time for debate during a termination session.

D) fire people when they have just returned from a vacation.

E) provide written explanations of severance benefits.

52) A provision of the 1938 Fair Labor Standards Act is that

A) employees are normally exempt from overtime pay if they have considerable discretion in how they carry out their jobs.

B) discrimination in employment based on race, sex, color, national origin, and religion is prohibited.

C) employment discrimination against people with disabilities is prohibited.

D) equal opportunity clauses are required in federal contracts.

E) unpaid leave is required for medical or family needs.

53) The ________ prohibits discrimination in employment based on race, sex, color, national origin, and religion.

A) Fair Labor Standards Act of 1938

B) Immigration Act of 1924

C) Family and Medical Leave Act (1993)

D) Americans with Disabilities Act (1990)

E) Civil Rights Act of 1964

54) "Boy, that was a stressful interview," said Bobby. "The hiring manager's toughest question was, ‘What conflict have you encountered in the workplace, and how did you resolve it?" Bobby just experienced a ________ interview.

A) behavioural description

B) background

C) situational

D) strategic

E) personality

55) Fred received an offer of employment from Major Walker, his potential supervisor at the Department of Defense, contingent upon Fred's successful passing of a ________. When he called Major Walker to ask about this requirement, Major Walker said, "Fred, it is a frequently used as part of the employee selection process. Many federal agencies and private U.S. employers use it."

A) drug test

B) background check

C) reference check

D) personality test

E) integrity test

56) Friday was heart-breaking for John and his organization. He had to lay off three employees due to a business slowdown. Now, on Monday morning, he detects an atmosphere of ________ among the 12 "survivors" in the office. One of the first steps in John's dismissal process is to talk to the survivors in a thoughtful and fair manner, easing tensions and helping them adjust to the new situation.

A) optimism, relief, and lethargy

B) renewed commitment, hope, and energy

C) disenchantment, distrust, and lethargy

D) disenchantment, distrust, and energy

E) renewed commitment, relief, and energy

57) ________ refers to laying off large numbers of managerial and other employees.

A) Downsizing

B) Outplacement

C) Employment-at-will

D) Termination

E) Recruitment

58) Calvin laid off two of his employees this morning, and he is scheduled to lay off another employee within an hour. In reflecting on what went well or did not go well during the earlier termination interviews, Calvin realized he did everything correctly, EXCEPT he

A) completed the termination interviews within 15 minutes.

B) allowed time for debate.

C) expressed appreciation for what the employees had contributed.

D) provided written explanations of severance benefits.

E) had a human resources representative present as a witness.

59) ________ requires covered employers to give employees 60 written days' notice of plant closings or mass layoffs.

A) Fair Labor Standards Act

B) Civil Rights Act

C) Worker Adjustment and Retraining Notification Act

D) Americans with Disabilities Act

E) Vocational Rehabilitation Act

60) Identify the correct statement regarding unstructured interviews.

A) They explore what candidates have actually done in the past.

B) They are more likely to be free of bias and stereotypes than structured interviews.

C) They focus on hypothetical situations.

D) They provide basic information that helps prospective employers make a first cut through candidates.

E) They ask different interviewees different questions.

61) Romero was a bit surprised to learn that, to be considered for a supervisory position at Lowell Fine Dining Inc., he would need to take a(n) ________ test to measure his intellectual abilities, including verbal comprehension and numerical aptitude.

A) cognitive ability

B) performance

C) personality

D) integrity

E) aptitude

62) ________ is a seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act.

A) Outplacement

B) Reliability

C) Validity

D) Employment-at-will

E) Adverse impact

63) ________ is an analysis identifying the jobs, people, and departments for which training is necessary.

A) Development

B) Performance appraisal

C) Outplacement

D) Needs assessment

E) Programming

64) In the context of training methods, ________ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

A) role-playing

B) lecturing

C) needs assessment

D) adverse impact

E) job rotation

65) ________ training is designed to introduce new employees to their jobs and the company, and to familiarize them with policies, procedures, culture, and the like.

A) Diversity

B) Team

C) Orientation

D) Performance

E) Management

66) ________ training provides employees with the skills and perspectives they need to collaborate with others.

A) Orientation

B) Team

C) Performance

D) Diversity

E) Needs

67) ________ training focuses on identifying and reducing hidden biases against people with differences and developing the skills needed to manage.

A) Ethnicity

B) Team

C) Group

D) Diversity

E) Needs

68) The four steps in a training program include, in order,

A) needs assessment, benchmarking, program design, and evaluation of effectiveness.

B) benchmarking, program design, methods/locations decision-making, and evaluation of effectiveness.

C) needs assessment, program design, methods/locations decision-making, and evaluation of effectiveness.

D) needs assessment, environmental scanning, program design, and evaluation of effectiveness.

E) six needs assessment, job rotation, program design, and evaluation of effectiveness.

69) Which type of training familiarizes new employees with their jobs, work units, and the organization in general?

A) orientation

B) team

C) diversity

D) performance

E) customer service

70) ________ is the most effective and direct management development tool.

A) People skills

B) Coaching

C) Diversity training

D) Management training

E) Mentoring

71) Chris invested a large portion of his department's budget on the staff training program in the past year. He first assessed his staff's needs. Then, he designed a training program. Next, he determined training methods and locations and implemented the program. Now, a year later, it is time to

A) determine job rotation assignments.

B) establish training objectives and content.

C) develop role-play opportunities.

D) evaluate the program's effectiveness.

E) determine which staff need which type of training.

72) Manuel, a frontline business manager, was thrilled to be accepted into Ward Corporation's ________ program, part of the company's management development program. He knew that this would significantly broaden his experience and improve his skills, because he would spend six months in each of the following departments: procurement, invoicing, treasury, and audit.

A) job rotation

B) role-playing

C) vestibule training

D) behavior modelling

E) lecture training

73) ________ appraisals involve judgments about employee performance.

A) Behavioral

B) Results

C) Administrative

D) Developmental

E) Trait

74) ________ appraisals, although subjective, focus on observable aspects of performance.

A) Behavioral

B) Results

C) Administrative

D) Trait

E) Developmental

75) In the context of performance appraisals, in a(n) ________ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

A) critical incident

B) outplacement

C) arbitration

D) trait appraisal

E) results appraisal

76) A 360-degree appraisal is the process of using multiple sources of appraisal to gain a comprehensive perspective on one's performance. In this process, feedback is obtained from multiple sources except for

A) subordinates.

B) peers.

C) superiors.

D) customers.

E) every level involved with the employee.

77) A(n) ________ is the most common type of incentive plan. It compares a worker's performance against an objective standard with pay determined by his or her own performance.

A) profit-sharing plan

B) stock plan

C) gainsharing plan

D) individual plan

E) merit pay system

78) In the context of incentive systems, ________ reward employees for increasing productivity or saving money in areas under their direct control.

A) gainsharing plans

B) individual incentive plans

C) stock plans

D) profit-sharing plans

E) merit pay systems

79) In the context of incentive systems, profit-sharing plans

A) reward individual performance.

B) are used to reward employees for increasing productivity in areas under their control.

C) are usually implemented in the division or the organization as a whole.

D) are given on the basis of how a worker's performance measures against an objective standard.

E) do not give all employees a stake in the company's success.

80) When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n)

A) gainsharing plan.

B) profit-sharing plan.

C) individual incentive plan.

D) merit pay system.

E) stock option plan.

81) In the context of employee benefits, ________ provides financial support to employees suffering a work-related injury or illness.

A) Social Security

B) workers' compensation

C) unemployment insurance

D) gainsharing

E) profit-sharing

82) In the context of employee benefits, ________ provides financial support to employees laid off for reasons they cannot control.

A) Social Security

B) workers' compensation

C) unemployment insurance

D) profit-sharing

E) stock options

83) In the United States, ________ is an employee benefit required by law.

A) medical insurance

B) hospital insurance

C) cafeteria vouchers

D) Social Security

E) pension plans

84) The Equal Pay Act (EPA) of 1963

A) allows differences in pay in the case of a seniority system or merit system.

B) requires employees to pursue workplace safety.

C) states that pregnancy is a disability.

D) protects private pension programs from mismanagement.

E) requires employers to provide health insurance to their employees.

85) The ________ doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage.

A) employment-at-will

B) right-to-work

C) arbitration

D) comparable worth

E) union shop

86) The Employee Retirement Income Security Act (ERISA) of 1974

A) requires employees to pursue workplace safety.

B) states that pregnancy qualifies a woman to receive the same benefits that she would with any other disability.

C) protects private pension programs from mismanagement.

D) requires certain employers to provide health insurance to their employees.

E) states that men and women should be paid equally for equal work.

87) The Occupational Safety and Health Act (OSHA) of 1970

A) states that pregnancy qualifies a woman to receive the same benefits that she would with any other disability.

B) holds that retirement benefits are required to be paid to those who vest or earn a right to draw benefits.

C) states that unequal pay for men and women performing equal work is prohibited.

D) states that employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.

E) holds that women who perform different jobs of equal worth as those performed by men should be paid the same wage.

88) The three basic employee benefits required by law are

A) pension plans, health care, and flexible benefit programs.

B) worker's compensation, health care, and pension plans.

C) worker's compensation, Social Security, and unemployment insurance.

D) flexible benefits programs, Social Security, and unemployment insurance.

E) worker's compensation, pension plan, and health care.

89) Which of the following is true of the provisions of the National Labor Relations Act passed in 1935?

A) Employers can fire workers who favor labor unions.

B) It established five unfair employer labor practices.

C) It created the Federal Labor Commission.

D) It declared labor organizations illegal.

E) Federal troops can be provided to put down labor strikes.

90) The Landrum-Griffin Act (1959)

A) was designed to curb abuses by labor union leaders.

B) allowed employers to fire workers who favored labor unions.

C) provided funds for troops to put down labor strikes.

D) defined unfair labor practices by unions.

E) permitted workers to reject a union as their representative.

91) A(n) ________ refers to a situation wherein workers go on strike to compel employers to agree to their terms.

A) wildcat strike

B) economic strike

C) arbitration strike

D) comparable worth

E) grievance procedure

92) In the context of labor relations, ________ refers to a situation wherein workers walk off the job in violation of their contract.

A) grievance procedure

B) comparable worth

C) employment-at-will

D) wildcat strike

E) arbitration

93) In a ________, the contract requires workers to join the labor organization after a set period of time.

A) labor supply forecast

B) job description

C) reference check

D) union shop

E) needs assessment system

94) In a collective bargaining agreement, a(n) ________ gives workers a voice in what goes on during contract negotiations and administration.

A) grievance procedure

B) individual right

C) wage component

D) security clause

E) arbitration

95) In a collective bargaining agreement, the ________ clause includes the use of seniority to determine pay increases, job bidding, and the order of layoffs.

A) grievance procedure

B) wage component

C) security

D) arbitration

E) individual rights

96) Gil, floor supervisor at JKR Custom Cabinets, has been talking to his workers about what the union organizer has said in recent meetings with the workers. The workers have shared their belief that the union has the power, in future negotiations with management, to obtain employee benefits that are much desired by the workers. Therefore, Gil has advised his division manager that the upcoming vote will be

A) in favor of the union.

B) anti-government.

C) in favor of an economic strike.

D) to seek arbitration.

E) to seek mediation. 

97) Jake, machinist at Loki Manufacturing, exclaimed to his coworker, "Pete! Great news! The union won the election! That means that management and the union, representing us, are legally required to ________."

A) bargain in good faith

B) stay out of each other's business

C) continue business as usual

D) start over by having all employees reapply for their jobs

E) operate under the existing contract

98) Claire, engineering manager at Farley Corporation, was delighted to hear that her firm had won a big project requiring a lot of engineering—more engineering than her current staff could perform. Before she called the human resources department to enlist their help in identifying candidates to fill new positions, she first engaged in some human resources planning. Therefore, she met with her group leaders to determine

A) recruiting, training, and pay requirements.

B) performance appraisal needs.

C) the right number and types of people needed.

D) if the new hires are producing the needed results.

E) employee selection approaches.

99) Tomas had a need to fill 20 new positions in his North American division over the next six months. The positions ranged from entry-level through senior management. He was advised by his human resources department that the most frequently used sources of outside applicants are

A) Internet job boards, websites, employee referrals, newspaper ads, and campus recruiting.

B) Internet job boards, company websites, employee referrals, community flyers/leaflets, and campus recruiting.

C) Internet job boards, competitor employee lists, employee referrals, newspaper ads, and campus recruiting.

D) Internet job boards, client websites, former employee files, newspaper ads, and campus recruiting.

E) Internet job boards, company websites, employee referrals, newspaper ads, and campus recruiting.

100) Two years ago, Lynn hired 15 new people into her department. Since their hire, they have undergone training, development, performance appraisals, and compensation review/reward. Now it is time to evaluate ________, in terms of productivity, quality, innovation, satisfaction, turnover, absenteeism, health, and other factors.

A) results

B) methods

C) programming

D) controls

E) planning

101) Jules, supervisor at TopAce Manufacturing, burst into his manager's office. Jules said, "Ben, I just got a call from the human resources department. They told me that we were being sued by that woman who interviewed for my open position last month!" Ben asked, "Do you know the reason for the lawsuit?" Jules replied, "She's probably just mad. You see, I had second thoughts about having sent her an offer letter, so I sent a follow-up letter revoking the offer. Then I called her to tell her that I really thought she would be happier somewhere else because women should not work in a manufacturing environment. She's just upset that I didn't hire her." Ben replied, "And with good cause, Jules. What you said is not only entirely inappropriate and untrue, you have violated

A) the Age Discrimination in Employment Act."

B) the Worker Adjustment and Retraining Notification Act."

C) the Fair Labor Standards Act."

D) the Vocational Rehabilitation Act."

E) Title VII of the 1964 Civil Rights Act."

102) Jim, division manager at Arc Corporation, was unhappy to hear that one of his managers had been cited for an alleged violation of Title VII of the Civil Rights Act—specifically, a complaint that the manager had engaged in discriminatory behavior towards a prospective employee. He will now have to appear before the

A) Equal Employment Opportunity Commission.

B) Office of Federal Contract Compliance Programs.

C) Department of Labor.

D) National Labor Relations Board.

E) Federal Trade Commission.

103) Ed, department head at ELS Corporation, contacted his human resources manager, Amanda, to inform her of his need to lay off six workers due to a slowdown in business. After Amanda reviewed Ed's information, she met with him and said, "Ed, this is a problem. You manage a department of 120 staff, and all six of the workers that you plan to lay off are white male hourly employees over the age of 60 years. This may be viewed as discriminatory because of the

A) workers' protection under affirmative action requirements."

B) workers' exempt status under the Fair Labor Standards Act."

C) adverse impact."

D) employment-at-will concept."

E) violation of the Worker Adjustment and Retraining Notification Act."

104) Raj wanted to promote a hard-working administrative assistant, Anne, to an administrative management position. When Raj talked to his boss, Don, about this, Don said, "Raj, this might be tricky. Make sure that you carefully and thoroughly discuss this with the human resources department. Right now, Anne is an hourly employee, and she earns time-and-a-half pay for overtime. Promotion of Anne to a management position may place her in a labor category that is exempt from overtime pay requirements under the ________. We have to make sure that we are not in violation of the law and that Anne is completely aware and supportive of the change in status."

A) Americans with Disabilities Act

B) Pregnancy Discrimination Act

C) Family and Medical Leave Act

D) Fair Labor Standards Act

E) Equal Pay Act

105) Scott, division manager at NC Corporation, worked with his human resources representative, Clive, to audit his division for equity, in terms of diversity, compensation, title, promotion records, etc. After studying Scott's 300-person division for two weeks, Clive reported back to Scott, saying, "Your division does not have any notable equity issues, except for one. On average, your female employees earn 10 percent less than their male counterparts at similar levels performing similar jobs. I do not want us to be cited for being in violation of the ________, so I will work with you to put in place a corrective action plan."

A) Americans with Disabilities Act

B) Pregnancy Discrimination Act

C) Family and Medical Leave Act

D) Fair Labor Standards Act

E) Equal Pay Act

106) "Andy, Sarah just announced that she is expecting. Frankly, she is a lower quartile performer anyway, so I'll keep her through the birth of her baby and her medical insurance can help her out with those costs, but I'll immediately terminate her employment afterward so that we don't have to pay for the weeks of time off that will follow." Andy said, "Whoa! Katherine, slow down. Stop! Obviously, I have failed to adequately train you for your job as it relates to these kinds of issues. She is entitled to time off from work following the birth of her child. What you are proposing would be a gross violation of the ________ Act.

A) Americans with Disabilities

B) Pregnancy Discrimination

C) Family and Medical Leave

D) Fair Labor Standards

E) Equal Pay

107) What are the criteria that apply to the strategic impact of human resources?

108) Describe the three stages of the human resources planning process.

109) What are the two functions of job analysis?

110) What are the advantages and disadvantages of internal recruiting?

111) What are the advantages of structured interviews?

112) In the context of selection techniques, what is validity? Describe the different types of validity.

113) Explain the importance of training and development.

114) What are the two purposes of performance appraisal?

115) What are the disadvantages of management by objectives (MBO)?

116) Compare and contrast the three types of decisions that are crucial for designing an effective pay plan.

117) In the United States, what are the clauses that are common in a collective bargaining agreement?

118) Compare and contrast the different types of training options.

119) You are a manager at an accounting firm. How would you develop an effective coaching program?

120) Explain the factors that influence the wage mix.

121) Describe the process used by employees to form unions.