Human Resource Management Test Bank Chapter 15 7th Edition

Test Bank

Chapter 15: Human Resource Management

Multiple Choice

1. The ______ is the process of gathering all information about a particular job.

a. job analysis

b. job description

c. job specification

d. job detail

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

2. The jobholder’s responsibilities would be included in which section of the job description?

a. job identification section

b. essential duties section

c. task statement section

d. job summary section

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

3. The ______ is the most commonly used job analysis technique.

a. interview

b. questionnaire

c. skill test

d. job observation

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

4. The purpose of the ______ is to identify the duties, tasks, and responsibilities of a position.

a. job detail

b. job specification

c. job analysis

d. job description

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

5. The ______ section of the job description would include the job title, job location or department within the company, and date of job origin.

a. job summary

b. job identification

c. task statement

d. job advertisement

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

6. The ______ of the job description identifies the knowledge, skills, abilities, and educational levels needed to perform the job and to establish performance standards for the position.

a. task list section

b. task statement section

c. job summary section

d. education summary section

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

7. Whitney has decided that her bakery business needs an additional employee. She is currently in the process of gathering information about the new bakery position, and she is working on drafting a job description and specifications. Whitney is involved in which human resources process?

a. job analysis

b. job recruitment

c. job synthesis

d. job summary

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

8. Harold, a downtown theatre director, will only consider females for an actress role in a new production. Under Title VII and other anti-discrimination laws, which of these is true?

a. Harold is breaking the law

b. Harold is exempt due to bona fide occupational qualifications

c. Harold must interview males interested in the job, even if they have no chance of being selected

d. Harold must hire a male actor regardless of what is best for the production

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

9. A ______ indicates the skills, abilities, knowledge, and other personal requirements a worker needs to successfully perform the job.

a. task statement

b. job description

c. job summary

d. job specification

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

10. The employee recruiting technique that reaches the widest and most diverse audience is which of the following?

a. advertising

b. employment agencies

c. executive recruiters

d. employee referrals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

11. Use of ______ allows the recruiter to obtain already screened applicants at no charge.

a. executive recruiters

b. employment agencies

c. advertisements

d. employee referrals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

12. The recruitment source that can be useful for small businesses needing one or two key people is which of the following?

a. employment agencies

b. advertisements

c. executive recruiters

d. employee referrals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

13. ______ are also known as the inside-track approach to finding job recruits.

a. Relatives and friends

b. Advertisements inside trade publications

c. Employment agencies

d. Employee referrals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

14. The advantage of hiring ______ is that abilities, expertise, and personalities are generally known beforehand.

a. employee referrals

b. relatives and friends

c. screened applicants

d. interviewed applicants

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

15. The advantage of hiring ______ is that they know the skills and talents that are needed to work well within the company.

a. relatives

b. friends

c. employee referrals

d. executive recruitments

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

16. Which of the following sources of employee recruitment is likely to be the most expensive?

a. advertising

b. employment agency

c. headhunter

d. employee referral

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

17. The potential for facilitating the creation of employee cliques is a disadvantage of which employee recruitment source?

a. employee referral

b. executive recruiter

c. Internet job site

d. newspaper advertising

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

18. Hiring relatives and friends is usually ______.

a. laden with long-term repercussions

b. a more expensive source of applicants

c. the cheapest source of applicants

d. a quality source of energetic individuals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

19. When the situation in the business becomes acute, the issue of management succession should be entrusted to someone who is ______.

a. neither part of the family nor part of the business

b. a family member

c. the closest friend of the family

d. a company employee

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

20. Family-managed businesses, except the smallest businesses, need to staff key positions with ______.

a. the eldest members of the family

b. the youngest adult members of the family

c. company employees

d. nonfamily professionals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

21. Whereas ______ are forms prepared by the company, ______ are personal profiles prepared by the job candidate.

a. tests; cover letters

b. applications; resumes

c. cover letters; applications

d. resumes; tests

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

22. The application serves as ______.

a. an explanation of the job and company

b. a skill test

c. a screening tool

d. an honesty test

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

23. ______ is considered by many to be the most crucial step in employee selection.

a. Testing

b. Application

c. Recruitment

d. Interviewing

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

24. Questions asked during interviews should be job related, ______ questions.

a. closed-ended

b. personal

c. open-ended

d. family-related

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

25. While interviewing for a new job in a retail clothing store, Allison was asked, “How would you handle a customer who is upset with the quality of the product that was purchased?” This is an example of what type of interviewing question?

a. open-ended question

b. closed-ended question

c. non job-related question

d. illegal question

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

26. While interviewing for an administrative assistant job, Samuel was asked to transcribe a typed letter as quickly and accurately as he could. This is an example of what type of employee test?

a. physical examination

b. achievement test

c. personality test

d. performance test

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

27. According to the ADA, when is it admissible to give physical examinations to determine if there are physical or medical limitations to performing the duties of the job?

a. during the applicant review stage

b. only after a conditional offer of employment has been made

c. only during the initial interview

d. only after the initial interview has ended

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

28. ______ are given to measure the specific skills a person has attained as a result of their experiences or education.

a. Performance tests

b. Education tests

c. Achievement tests

d. Honesty tests

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

29. ______ are administered to assess the ability of the applicant to perform the job.

a. Achievement tests

b. Physical examinations

c. Job tests

d. Performance tests

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

30. ______ are given to discover any physical or medical limitations that might prevent the applicant from performing the duties of the job.

a. Achievement tests

b. Physical examinations

c. Performance tests

d. Drug tests

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

31. Which personality test measures respondents on the five scales of neuroticism, extroversion, openness to experience, agreeableness, and conscientiousness?

a. Myers Briggs Test

b. NEO Personality Inventory-Revised

c. Multidimensional Aptitude Battery II

d. Hogan Personality Inventory

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

32. The process of helping new employees become familiar with an organization, their job, and the people they will work with is known as which of the following?

a. employee orientation

b. job orientation

c. company orientation

d. policy and procedure orientation

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

33. ______ is a planned effort to aid employees in learning more about their job in order to improve their performance and motivation.

a. An employee improvement seminar

b. An employee motivation break

c. Employee training

d. An employee esteem meeting

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

34. ______ involves increasing the employee’s knowledge and skills to meet a specific job or company objective.

a. Teaching

b. Motivating

c. Training

d. Leading

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

35. Employee ______ refers to a planned effort to provide employees with the knowledge, skills, and abilities needed to accept new and more challenging job assignments within the company.

a. development

b. training

c. compensation

d. orientation

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

36. ______ is a method of training that involves one or more individuals communicating instructions or ideas to others.

a. Conferencing

b. Lecturing

c. Programmed learning

d. A correspondence course

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

37. Programmed learning is achieved through which of the following?

a. a computer screen or printed text

b. a radio message played over and over

c. correspondence courses

d. lectures

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

38. ______ provides management with trained replacements in the event an employee becomes ill or leaves the company.

a. An employment agency

b. A headhunter

c. Job rotation

d. Programmed learning

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

39. Based on the Fair Labor Standards Act (FLSA), all employees are classified as either ______.

a. tenured or nontenured

b. hourly or piecemeal

c. salary or commission

d. exempt or nonexempt

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

40. Each year, Save-A-Lot Market managers select three employees to receive a one-time reward of $300 for exceeding performance standards. The annual reward has become a highly visible motivational tool within the company. This is an example what type of incentive-pay program?

a. insurance benefit

b. profit-sharing plan

c. bonus

d. flexible benefit

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

41. ______ can be based entirely on the employee’s sales volume.

a. Salaries

b. Hourly wages

c. Piecework rates

d. Commissions

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

42. Under most profit-sharing plans, employers make ______ the percentage of salary contributions that the employee contributes.

a. twice

b. the same

c. one-half

d. employers do not make contributions under profit-sharing plans

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

43. Benefit packages that allow each employee to select the benefits that best suit their financial and lifestyle needs are known as which of the following?

a. employee-based benefits

b. flexible benefits

c. individual-based benefits

d. compensation time benefits

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

44. One of the most common and valued employee benefits is which of the following?

a. profit-sharing

b. health insurance

c. bonuses

d. pension plans

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

45. An employee ______ consists of any supplement to wages and salaries.

a. promotion

b. work test

c. referral

d. benefit

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

46. One of the provisions of the 2010 Affordable Health Care Act is that small businesses will be allowed to join pools in order to obtain lower premiums and to help in administering health care programs. These pools are referred to as ______.

a. Small Business Health Options Programs (SHOPs)

b. Health Care Development Options (HCDOs)

c. Health Maintenance Organizations (HMOs)

d. Preferred Provider Organizations (PPOs)

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

47. A simplified employee pension plan is only available to ______.

a. lower level management

b. the self-employed

c. employers

d. government employees

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

48. Flexible work schedules are a benefit that meet the needs of which of the following categories?

a. bonuses

b. pension plans

c. child care

d. flexible benefit packages

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

49. The number and variety of employee benefits are limited only by ______.

a. the government’s willingness and ability to pay the benefits

b. the employer’s willingness and ability to pay the benefits

c. the employee’s willingness and ability to pay the benefits

d. the public’s willingness and ability to pay taxes

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

50. Selma, an HR manager at a research center, explains to a new employee that he could be discharged for any or no reason, cause or no cause, unless it is specifically prohibited by law. The research center has what type of HR policy in place?

a. appeal doctrine

b. at-will doctrine

c. just cause contract

d. implied contract

KEY: Learning Objective: 15.6: Profile an effective sequence for disciplining and terminating employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.6: When Problems Arise: Employee Discipline and Termination

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

51. The correct sequence for action under a progressive discipline system, in order, is ______.

a. oral reprimand, written notice, suspension, and discharge

b. written notice, oral reprimand, suspension, and discharge

c. written notice, suspension, oral reprimand, and discharge

d. oral reprimand, suspension, written notice, and discharge

KEY: Learning Objective: 15.6: Profile an effective sequence for disciplining and terminating employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.6: When Problems Arise: Employee Discipline and Termination

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

52. Which of the following could be a restriction on the right to fire employees for at-will employers?

a. simplified contract

b. fair faith and good dealing

c. public policy exception

d. just reason doctrine

KEY: Learning Objective: 15.6: Profile an effective sequence for disciplining and terminating employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.6: When Problems Arise: Employee Discipline and Termination

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

53. Just cause means that ______.

a. the employee was terminated for no good reason

b. there was due process and reasonability on the part of the employer

c. there was due process and reasonability on the part of the employee

d. there was only a single reason for employee termination

KEY: Learning Objective: 15.6: Profile an effective sequence for disciplining and terminating employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.6: When Problems Arise: Employee Discipline and Termination

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

NARRBEGIN: 15-1

Scenario 15-1. Joey owns a small business called Joey’s Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

NARREND

54. In Scenario 15-1, Joey needs to gather all information about the delivery driver job before he can hire effectively and efficiently. This is called ______.

a. job analysis

b. job description

c. job specification

d. job detail

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-1

55. In Scenario 15-1, delivery drivers’ responsibilities would be included in which section of the job description?

a. job identification

b. essential duties

c. task statements

d. job summary

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-1

56. In Scenario 15-1, if Joey were to use the most common job analysis technique, he would be using the ______.

a. interview

b. questionnaire

c. skill test

d. job observation

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-1

57. In Scenario 15-1, Joey could ______ to reach the widest and most diverse audience available to recruit his two new employees.

a. advertise

b. use an employment agency

c. use an executive recruiter

d. use an employee referral

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-1

58. In Scenario 15-1, if Joey were to use the inside-track approach to finding two new employees, he would be using ______.

a. advertising

b. employment agencies

c. executive recruiters

d. employee referrals

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-1

NARRBEGIN: 15-2

Scenario 15-2. Joey owns a small business called Joey’s Delivery Service. He delivers orders around town for his customers and employs 10 delivery drivers. Recently, two of his delivery drivers quit to move to a different town and left Joey needing two new employees. His employees must have spotless driving records, be clean-cut, and wear the standard delivery uniform.

Joey’s Delivery Service is in need of two employees. Joey has tried advertising and employee referrals but has still not found a new employee. Joey is now considering going to an employment agency. Another source of employees Joey has considered are his brothers, Larry and Lonnie. Joey also has several cousins and nieces and nephews. Joey desperately needs to fill the two vacant positions but he wants to find quality employees who will do a quality job.

NARREND

59. In Scenario 15-2, if Joey were to go to an ______ he could get screened applicants at a very low charge.

a. advertising agency

b. employment agency

c. executive recruiter

d. employee referral

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-2

60. In Scenario 15-2, if Joey were to hire some of his family members to fill the positions, he will probably find his choice to result in ______.

a. long-term repercussions

b. greater expenses

c. fewer expenses

d. more quality employees

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-2

61. In Scenario 15-2, the application would serve Joey as a ______.

a. skill test

b. explanation of the job and company

c. screening tool

d. honesty test

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-2

62. In Scenario 15-2, the delivery drivers at Joey’s business must lift around 40 pounds at a time when making deliveries. Joey would be able to legally require ______.

a. an achievement test

b. physical examinations

c. performance tests

d. honesty tests

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Reflective thinking

NAR: 15-2

True/False

1. Employees are an expendable resource. New recruits are always available.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

2. Small business owners should realize that the single most valuable asset of a company is the employees.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

3. Recruitment involves attracting talented individuals to the company.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

4. A job summary details the logical steps needed to compete the overall duties of a job.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

5. The job description indicates what is done on the job, how it is done, who does it, and to what degree.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

6. Job analysis is the foundation on which all human resource activities are based and, if needed, defended in court.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

7. The job specification would include sections on job identification, job summary, essential duties to be performed, task lists for each duty, and task statements.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

8. Employees may be recruited from a variety of sources, each with advantages and disadvantages.

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

9. Help-wanted ads placed in the newspaper will usually yield the highest quality applicants.

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

10. Executive recruiters are also known as headhunters.

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

11. An inexpensive source that can generate qualified and highly motivated employees is current employee referrals.

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

12. According to Peter Drucker, small business owners should only hire family members if they are at least as able and hardworking as any unrelated employee.

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

13. An advantage of using resumes as an employee selection tool is that they are always factual and accurately portray potential job candidates’ knowledge, skills, and abilities.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

14. Four commonly used tools for selecting employees include the application form, the resume, the selection interview, and testing.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

15. The application form should be complex and long in order to gain as much of the necessary information as possible in a written format for reference.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

16. Questions asked in interviews need not be related to the job description or job specification.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

17. The first step in the screening process should be a physical examination in order to discover any physical or medical limitations that would screen out the physically unworthy applicants.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

18. According to the American Council for Drug Education, employees that use drugs on the job are just as productive as those who do not use drugs.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

19. Not all new employees will have to be introduced to the methods and procedures within the company.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

20. A formal orientation will ensure that the new hire is welcomed to the company in a positive, complete, and cost-effective manner.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

21. The employee orientation should be brief but thorough, lasting only one day.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

22. Employee orientation is an important tool for reducing employee turnover.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

23. On-the-job training is especially useful for updating current knowledge and acquiring new information.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

24. Nonexempt employees, according to the FLSA act of 1938, may be paid a salary less than minimum wage.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

25. A set rate of pay for each hour worked is known as an hourly wage.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

26. Bonuses are generally awarded every paycheck throughout the year if performance standards are continually exceeded.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

27. Part of an employee’s compensation, in addition to wages and salaries, is known as bonuses.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

28. An advantage of flexible benefit packages is that they can reduce one’s taxable income while increasing benefit options.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

29. Individual retirement accounts (IRAs) allow employees to make tax-exempt contributions of up to $3,000 per year into their own account.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

30. IRAs have greater tax advantages that do 401(k) plans.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

31. It is suggested that every employee handbook include a disclaimer specifying that the handbook is not a contract of employment.

KEY: Learning Objective: 15.6: Profile an effective sequence for disciplining and terminating employees.

REF: Cognitive Domain: Knowledge

Answer Location: Concept Module 15.6: When Problems Arise: Employee Discipline and Termination

Difficulty Level: Easy

TOP: AACSB Standard: Analytical thinking

Short Answer

1. Discuss the importance of a job analysis, job description, and job specification.

KEY: Learning Objective: 15.1: Discuss the importance of hiring the right employees.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.1: Hiring the Right Employees

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

2. Discuss three places from which a small business owner could recruit employees.

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

3. When considering hiring family members, what are three rules to follow according to Peter Drucker?

KEY: Learning Objective: 15.2: Evaluate the advantages and disadvantages of the six major sources of employee recruitment.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.2: Employee Recruitment

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

4. Once a pool of applicants has been obtained, discuss two processes involved in selecting employees.

KEY: Learning Objective: 15.3: Describe the four tools commonly used in employee selection.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.3: Selecting Employees

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

5. Discuss two methods of training employees.

KEY: Learning Objective: 15.4: Discuss the need for employee training and name the seven methods of providing this training.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.4: Placing and Training Employees

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

6. Discuss two methods of determining wage rates.

KEY: Learning Objective: 15.5: Explain the two components of a compensation plan and the variable elements of a benefits system.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.5: Compensating Employees

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking

7. Discuss the three components of a written notice issued to an employee.

KEY: Learning Objective: 15.6: Profile an effective sequence for disciplining and terminating employees.

REF: Cognitive Domain: Comprehension

Answer Location: Concept Module 15.6: When Problems Arise: Employee Discipline and Termination

Difficulty Level: Medium

TOP: AACSB Standard: Analytical thinking