Full Test Bank Ch6 Supporting and Troubleshooting Windows

Survey of Operating Systems, 6e (Holcombe)

Chapter 6 Supporting and Troubleshooting Windows

1) Windows creates this database of configuration settings during installation.

A) accounts database

B) registry

C) binary file

D) hive

2) What is an entry in the Windows registry that begins with S-1-5?

A) key

B) root key

C) Security ID

D) value entry

3) What type of Windows registry object is shown as a top level folder in Regedit, contains one or more settings, and is at the top of one of five hierarchies?

A) key

B) root key

C) Security ID

D) value entry

4) What tool can you use to back up a portion of the registry?

A) Windows Backup

B) System Restore

C) Device Stage

D) Regedit

5) What is the term for an individual setting within a registry key?

A) subkey

B) value entry

C) data type

D) active key

6) When using Regedit to browse through the registry, the key that is highlighted is the ________, and its value entries are visible in the contents pane on the right.

A) subkey

B) value entry

C) data type

D) active key

7) What is the term for a registry key within a key?

A) subkey

B) value entry

C) data type

D) active key

8) This term applies to a file that contains a hierarchy of registry keys and is also a part of the permanent registry.

A) accounts database

B) registry

C) binary file

D) hive

9) During this phase of startup, the firmware bootstrap loader program uses hardware configuration settings stored in nonvolatile memory to determine what devices can start an OS and the order in which the system will search these devices.

A) Hardware detection and configuration

B) Kernel loading

C) Initial startup

D) Logon

10) This Windows 8.x and Windows 10 feature examines each of the system files required for the boot process before it loads into memory. If one appears to be altered, an unmodified version of the file is used.

A) Trusted Boot

B) ELAM

C) Fast Boot

D) Secure Boot

11) This UEFI firmware features loads only trusted operating system bootloaders.

A) Trusted Boot

B) ELAM

C) Fast Boot

D) Secure Boot

12) This Windows 8.x and Windows 10 feature brings the hibernated system session from a Windows 8.x and Windows 10 Hybrid Shutdown out of hibernation to speed up Windows startup.

A) Trusted Boot

B) ELAM

C) Fast Boot

D) Secure Boot

13) What is the name of the Windows boot loader file?

A) Bootmgr

B) Ntoskrnl.exe

C) BCD

D) Winload.exe

14) What file is the OS loader boot program?

A) Bootmgr

B) Ntoskrnl.exe

C) BCD

D) Winload.exe

15) What is the name of the file containing a database that is loaded by the Windows boot loader program?

A) Bootmgr

B) Ntoskrnl.exe

C) BCD

D) Winload.exe

16) During the Windows kernel loading phase, the kernel is loaded into memory from the location indicated in this file.

A) Bootmgr

B) Ntoskrnl.exe

C) BCD

D) Winload.exe

17) Use this feature of Device Manager when an updated device driver causes problems.

A) Disable

B) Update Driver

C) Roll Back Driver

D) Uninstall

18) This term describes encrypted data placed in a file so that it can be verified later.

A) file signature verification

B) digital signature

C) driver signing

D) code signing

19) This term describes the act of decrypting encrypted data placed in a file to determine if the file was modified.

A) file signature verification

B) digital signature

C) driver signing

D) code signing

20) Microsoft uses this technique to indicate that a device driver has passed Microsoft's test for compatibility.

A) file signature verification

B) digital signature

C) driver signing

D) code signing

21) With this feature, introduced in Windows 7, a printer or other device can have a "home page" within the Devices and Printers folder from which you can manage all the features of the device.

A) Windows Backup

B) System Restore

C) Device Stage

D) Regedit

22) With UAC enabled, what will you need to do if you attempt to install a device driver in Windows while logged on as a standard user?

A) Respond to a UAC Consent prompt.

B) Respond to a UAC Credentials prompt.

C) Log off and log on as an administrator.

D) Nothing; it will quietly install.

23) While Windows 8.x had the Refresh Recovery option, which refreshes your PC while saving your personal files, Windows 10 has the equivalent of it as one of two options under ________.

A) Refresh your PC

B) Reset your PC

C) Safe Mode

D) Advanced startup

24) When creating a shortcut for Device Manager, enter this file name and extension.

A) devmgmt.msc

B) devmgr.exe

C) compmgr.msc

D) device.exe

25) When troubleshooting Windows startup problems use this utility to modify and test startup configuration settings.

A) System Configuration Utility

B) BCDedit

C) Regedit

D) Windows RE

26) If you are having trouble starting Windows 7 in Safe Mode because you are unable to access the Advanced Options Menu, you can configure this utility to start Windows in Safe Mode the next time it restarts.

A) Control Panel

B) Task Manager

C) MSCONFIG

D) Advanced Boot Options

27) What is the full name of the MSCONFIG utility?

A) Windows Memory Diagnostic

B) Safe Mode

C) Microsoft Console

D) System Configuration Utility

28) What would you enter in the Windows Run box to launch System Configuration?

A) syscon

B) msconfig

C) cmd

D) config

29) Which Advanced Boot Options menu choice will start Windows 7 normally using the settings that existed at the last successful user logon?

A) Safe Mode with Networking

B) Directory Services Restore Mode

C) Last Known Good Configuration

D) Safe Mode

30) Which Windows 7 Advanced Boot Options menu choice is not meant for desktop versions of Windows but for Windows server OSs in the role of domain controllers?

A) Safe Mode with Networking

B) Directory Services Restore Mode

C) Last Known Good Configuration

D) Safe Mode

31) The registry contains both settings and device drivers.

32) A specific format of data in a registry value is called a data type.

33) The only way you can reliably backup the registry is with Regedit.

34) You need administrative privileges to connect a device that was previously installed in Windows.

35) Manufacturers who preinstall Windows on computers have the option of adding their own repair tools to the Windows Recovery Environment (Windows RE).

36) In Windows 8 and newer versions the default startup mode, Fast Boot, depends on a Hybrid Shutdown.

37) The logon phase is the simplest Windows startup phase, only involving the user logon/sign in.

38) You need to reinstall Windows in order to modify system startup settings.

39) You cannot install an unsigned device driver into 64-bit Windows.

40) Windows PE is a scaled-down Windows operating system that supports the Windows Setup GUI as well as the Windows Recovery Environment.

41) Name at least four actions that trigger automatic registry changes.

42) Describe an indirect method of backing up the registry that backs up much more, as it creates a snapshot of the Windows installation minus the user's data. This also occurs on a regular basis by default in Windows.

43) In your own words define the Windows registry.

44) Describe the locations in Windows 10 of the options referred to in this chapter as user options and power options, comparing their location to where they were found in Windows 7.

45) Describe and compare Sleep and Hibernate.

46) Describe a safe method to modify the system startup settings for Windows.

47) Describe plug-and-play.

48) Your computer will not boot up normally and boots into Safe Mode. You suspect the problem is with a new device you installed. What utility should you open in Safe Mode and what should you look for?

49) What does it usually mean when Device Manager puts a device under a type node named "Other Devices?"

50) What will occur after you install a compatible driver for a device previously classified by Device Manager under Other devices?