Cultural Intelligence Chapter 10 Test Bank Shebib

Bob Shebib

Choices: Interviewing and Counselling Skills for Canadians, 6/e

Test Bank

Chapter Ten

Cultural Intelligence

Multiple Choice Questions

1. A person who seeks protection because of persecution in their country of origin is a/an

a. non-status claimant

b. international immigrant

c. protection status immigrant

d. refugee

e. indigent

2. Approximately what percentage of Canada’s population were born in another country?

a. five per cent

b. fifteen per cent

c. twenty per cent

d. fifty per cent

e. impossible to estimate

3. Marginalization is best defined as

a. the process by which people become Canadian citizens

b. racial discrimination

c. a person who has a worldview that is at odds with mainstream Canadian society

d. a measure of the gap in income between the richest Canadians and the poorest

e. formal or informal exclusion of groups or individuals from full participation in society

4. Research suggests that ethnic minority clients

a. appreciate the range of services offered by counselling agencies

b. use social services more than the mainstream population

c. tend to avoid seeking help from mainstream counselling services

d. are satisfied with the service they receive

e. all of the above

5. People who have “collectivist” perspective believe

a. one’s personal wishes are less important that family and community responsibilities

b. that it is important to accumulate wealth

c. one has little control over what happens

d. one’s life is controlled by others

e. in the importance of the work ethic

6. Worldview is best defined as

a. how people perceive the world

b. average global cultural norms

c. ethnocentrism

d. the tendency to judge others

e. valuing all cultures and religions

7. Immigrants tend to face all but one of the following problems

a. poverty

b. language

c. unemployment

d. discrimination

e. assimilation

8. Culture shock is best described

a. the impact of immigrants on the host culture

b. the need for immigrants to adapt quickly to their new culture

c. friction between the immigrant culture and their new society

d. psychological problems associated with adjustment to a new country

e. negative attitudes towards immigration

9. Residential schools in Canada

a. are associated with well-documented physical and sexual abuse

b. allowed First Nations people to foster their own identity

c. assisted First Nations people to assimilate

d. provided opportunity for wealthy Canadians to school their children

e. all of the above

10. Indian status means

a. aboriginals who occupy positions of authority

b. Indians registered under the Indian Act of Canada

c. legal immigrants from India

d. any person with more than 25% Indian ancestry

e. an elder

11. Which of the following statements is true?

a. eye contact is a sign of trust and respect in all cultures

b. feelings are universally expressed in the same way by all cultures

c. an emphasis on verbal expression and emotional disclosure is appropriate regardless of the culture

d. keeping one’s emotions private is an indicator of maturity for some cultures

e. in almost all cultures personal distance is 1 – 1.5 metres

12. Stereotyping

a. results in broad and inaccurate generalizations

b. avoids loss of objectivity

c. reflects the importance of individual differences

d. assists counsellors to make important generalizations

e. insures that one’s World view does not impact judgment

13. Ethnocentrism is best defined as one’s

a. World view

b. tendency to judge others negatively based on personal values

c. cultural background

d. values, beliefs and behaviours

e. none of the above

14. Aboriginals are

a. English settlers to Canada

b. French and English settlers to Canada

c. Indians, Métis, and Inuit

d. recent immigrants

e. people of Indian descent only

15. Which of the following statements is true?

a. Canadians with Western origin discourage children becoming independent from their families

b. in many cultures separation from family is neither sought nor desired

c. in Canada collectivism tends to be favoured

d. among Asians high priority is individualism

e. all cultures value separation from family

True-False Questions

1. A Rogerian approach favours exploration of feelings

2. All cultures value separation from family as a sign of maturity.

3. Worldview measure an individual’s depth of understanding about other cultures.

4. In general, North Americans place high value on collective identity.

5. All cultures value the importance of eye contact as a way to communicate respect.

6. Stereotyping is a useful way to make cultural generalizations.

7. Métis have mixed First Nation and European ancestry.

8. Boarding schools contributed to the development of First Nations communities in Canada.

9. Culture shock occurs when members of the dominant culture are over whelmed by immigrants.

10. Questions of a spiritual nature should be avoided in counselling.

11. Fear of stigma is one reason why ethnic minorities avoid seeking help from the mental health system.

12. Ethnic groups are generally dissatisfied with mainstream counselling services.

13. Effective counsellors consider family and community helping networks.

14. Xenophobia is defined as fear, suspicion or distrust of people who are different.

15. Ethnocentrism enables counsellors to adapt their approach to different cultures.

Answers: True - 1, 2, 7, 11, 13, 14; False - 3, 4, 5, 6, 8, 9, 10, 12, 15.

Short Answer Questions

1. List the obstacles faced by many immigrants to Canada?

2. What is culture shock?

3. What is meant by the term “worldview?”

4. What is the difference between “individualism” and “collectivism?”

5. What are some of the unique features that characterize First Nations approaches to healing?

Answers: medicine wheels, storytelling, teaching and sharing circles, use of elders.

Paper Topics and Research Projects

1. Prepare a presentation using PowerPoint or other media on the topic: How to improve cross-cultural communication.

2. Pick a culture or diversity group other than your own. Research the values, customs, spiritual beliefs, and worldview of this group. What challenges might you face working with individuals from this group?

3. Select a religious faith other your own to research. What are the major beliefs and rituals of this religion? If possible, arrange to attend one of their religious gatherings. Assume you are counselling a client who has strong beliefs rooted in this faith. What are the implications of this for your work? Prepare a report that summarizes your findings.

4. (Group project) Imagine you have been recruited to consult with a small community agency (staff of 15 and an annual budget of 1 million dollars) to revamp their counselling services to be more culturally sensitive. Their current client group is: 50 Caucasian; 20% Asian; 10% French and 20% First Nations. All of the current staff, except one, is Caucasian. Develop a long-term detailed plan that considers such variables as: office design, staffing; service delivery models; community interface; outreach, and others.

5. Explore (with specific examples) how counselling choices might need to be varied to meet the needs of people from different cultures, worldviews, and spiritual orientations.

6. Reflect on your learning in this course and submit a paper outlining your personal philosophy of practice, e.g., your preferred style, the major concepts or theoretical orientation that guide your practice, your assumptions about interviewing, counselling and helping.

1. Write a reflective paper that explores your worldview. What elements of your worldview might be an asset or a hindrance in your work as a counsellor?