Chapter.12 Complete Test Bank Communication Responsibilities - Management Physical Therapy 2e Test Bank with Solutions by Catherine G. Page. DOCX document preview.
Chapter 12. Communication Responsibilities
Multiple Choice
1. Which of the following communication characteristics is most important to achieving a healthcare organization’s goals?
A. Managers focus on formal communication
B. Filter out the negative and amplify the positive
C. Open, trusting communication
D. Punitive measures to decrease complaints
2. A manager should schedule and document a formal meeting with an employee for which of the following reasons?
A. Consistently meeting productivity goals
B. Identifying an improvement in scheduling
C. Complaints about a co-worker
D. Return from extended sick leave
3. Which of the following items is most appropriate for a meeting agenda?
A. Brainstorm to decrease patient cancellations
B. Report on recruitment efforts
C. Requests for vacation leave
D. Manager update on executive decisions
4. Which of the following actions is most likely to enhance a presentation?
A. Variety in format of each slide
B. A picture on every slide
C. Fit the time to the amount of content
D. Use slides to make quick points
5. What is a characteristic of root cause analysis?
A. Personal opinions are important to determining the cause
B. The cause is narrowed down to a single person
C. System flaws are the focus of possible causes
D. Alternative causes are easily eliminated
6. Which of the following is MOST important to developing listening skills?
A. Focus on the delivery of the message
B. Attend to distractions to the message
C. Form a preliminary opinion of the message
D. Mentally summarize the message
7. How should the communication responsibility of healthcare managers be described?
A. Transfer information without filters
B. Minimize misunderstandings
C. Use “put it in writing” at every opportunity
D. Value formal over informal communications
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Connected Book
Management Physical Therapy 2e Test Bank with Solutions
By Catherine G. Page
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