Chapter 9 Empowerment and Communication Test Bank Answers - Contemporary Business 18e | Test Bank by Louis E. Boone by Louis E. Boone. DOCX document preview.
Package Title: Chapter 9, Testbank
Course Title: Boone, 18
Chapter Number: 9
Question type: Multiple Choice
1) _____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
2) A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
3) During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
4) _____ is some type of interference during the communication process that influences the transmission of messages and feedback.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
5) Standards of conduct shared by team members that guide their behavior are called _____.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
6) A(n) _____ is a combination of workers from different functional areas; such as production, marketing, and finance.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
7) The _____ is an internal channel that informally passes information from unofficial sources.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
8) _____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
9) During the _____, team members focus on solving problems and accomplishing tasks.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
10) In a(n) ____, communication relies on explicit written and verbal messages.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
11) _____ represents the variances in ability, experience, personality, or any other factor on a team.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
12) The meaningful exchange of information through messages is called _____.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
13) _____ a message means that the sender translates its meaning into understandable terms.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
14) _____ focuses on problem-related differences of opinion, and reconciling those differences to improve team performance.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.3
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
15) _____ is the extent to which team members are attracted to the team and motivated to remain part of it.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
16) _____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.8
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
17) The skill of receiving a message and interpreting its genuine meaning is _____.
a) low-context culture
b) Affective conflict
c) performing stage
d) cross-functional team
e) Noise
f) team norms
g) Encoding
h) self-managed team
i) grapevine
j) norming stage
k) Team diversity
l) Virtual teams
m) Cognitive conflict
n) External communication
o) listening
p) communication
q) Team cohesiveness
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
Question type: Essay
18) Explain how extending decision making and activities generally handled by managers to employees can lead to employee empowerment. Provide a brief example.
Solution: Even among non-management staff, empowerment extends to decisions and activities traditionally handled by managers. This can be an especially powerful tool in many health care environments. At Lebanon Valley Brethren Home, a continuing care community in Pennsylvania, workers at all levels are empowered to do whatever it takes to improve the quality of their elderly residents’ lives. Caregivers are responsible for the overall management of their households, including meals and housekeeping. They make decisions for individual residents ranging from sleep schedules to room lighting.
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Application
19) Differentiate between employee stock ownership plans and employee stock option plans.
Solution: Both employee stock ownership plans (ESOPs) and stock options are ways of linking rewards to company performance. Both methods give employees a stake in the continuing prosperity of their companies through ownership. In an ESOP, the company buys shares of stock on behalf of employees as a retirement benefit. The accounts continue to grow in value tax-free, and when employees leave the company, they cash in their stock shares. Stock options give employees the right to buy shares of the company’s stock at a specified price for a specified period of time. Unlike an ESOP, employees directly own the stock if they exercise their options.
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Application
20) Define cross-functional teams and explain the emphasis on communication.
Solution: A team made up of members from different functions, such as production, marketing, and finance, is called a cross-functional team. Most often, cross-functional teams work on specific problems or projects, but they can also serve as permanent work team arrangements. The value of cross-functional teams comes from their ability to bring different perspectives—as well as different types of expertise—to a work effort. Communication is key to the success of cross-functional teams. Chatter is a networking tool developed by Salesforce.com that allows internal information sharing across different business units and divisions of companies. Chatter’s collaboration features include real-time feed updates that allow users to see important information and changes for better decision making.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
21) Identify the advantages and drawbacks of virtual teams.
Solution: The principal advantage of virtual teams is that they are very flexible. Employees can work with each other regardless of physical location, time zone, or organizational affiliation. Because of their very nature, virtual teams that are scattered across the globe can be challenging to manage.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
22) Discuss the ideal size for a team. What challenges do smaller or larger groups pose for team leaders?
Solution: According to research, the ideal size for a team is about seven. A group of this size is big enough to benefit from a variety of diverse skills, yet small enough to allow members to communicate easily and feel part of a close-knit group. Groups that are smaller or larger pose different challenges for team leaders. Small groups often show a desire to get along with one another and tend to favor informal interactions marked by discussions of personal topics. Small groups may place few demands on team leaders. Leaders of large teams face a different set of challenges. Members of a large team may feel limited commitments to team goals. Disagreements, absenteeism, and membership turnover are more common in large teams than in small ones.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
23) Identify the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?
Solution: The five stages are: forming stage, storming stage, norming stage, performing stage, and adjourning stage. The role of the team leader in the forming stage is to facilitate social interchanges; in the storming stage, it is to encourage participation by all team members; in the norming stage, it is to help clarify team roles, norms, and values; in the performing stage, the team leader facilitates task accomplishment; and in the adjourning stage, the leader brings closure and signifies completion.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
24) Explain the importance of the adjourning stage of team development.
Solution: The team adjourns after members have completed an assigned task or solved a problem. During this phase, the focus is on wrapping up and summarizing the team’s experiences and accomplishments. The team leader may recognize the team’s accomplishments with a celebration, perhaps handing out plaques or awards.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
25) Define team norm and provide an example.
Solution: A team norm is a standard of conduct shared by team members that guides their behavior. Norms are not formal written guidelines; they are informal standards that identify key values and clarify team members’ expectations. In highly productive teams, norms contribute to constructive work and the accomplishment of team goals. At Texas–based retailer The Container Store, employees come first. CEO Kip Tindell believes strongly that if his employees are paid better and given excellent training, they will take care of their customers. Each new employee receives one week of intensive training and more than 263 hours of formal training during his or her first year with the company. Team norms include supportive and spontaneous ways in which employees take time to recognize and support the efforts of co-workers.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Application
26) Differentiate between cognitive and affective conflict.
Solution: Cognitive conflict focuses on problem-related differences of opinion and, when reconciled, strongly improves team performance. By contrast, affective conflict refers to the emotional reactions that can occur when disagreements become personal rather than professional. These differences strongly decrease team performance.
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Application
27) Describe the communication process. How does noise interfere with the communication process?
Solution: Every communication follows a step-by-step process that involves interactions among six elements. They are the sender, message, channel (the communication carrier), audience (the person or persons who receive the message), feedback, and context. Noise interferes with the transmission of messages and feedback. Noise can result from physical factors such as poor reception of a cell phone message or from differences in people’s attitudes and perceptions.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Application
28) Describe high-context culture mean. Provide an example of how an American business person should conduct business in a high-context culture.
Solution: Communication in high-context cultures depends not only on the message itself but also on the conditions that surround it, including nonverbal cues, past and present experiences, and personal relationships among the parties. For example, a business person going to Mexico, which is a high-context culture, for a business trip, could invite the Mexican business partners to a nice, relaxed dinner that excludes any business discussion, before having the actual business meeting.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Application
29) List the drawbacks of oral communication.
Solution: Oral communication over the phone lacks visual cues, but it does allow people to hear the tone of voice and provide immediate feedback by asking questions or restating the message. Because of its immediacy, oral communication has drawbacks. If one person is agitated or nervous during a conversation, noise enters the communication process. A hurried manager might brush off an employee who has an important message to deliver. A frustrated employee might feel compelled to fire a harsh retort at an unsupportive supervisor instead of thinking before responding.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
30) Explain the four types of listening behaviors.
Solution: Cynical listening is a defensive type of listening and occurs when the receiver of a message feels that the sender is trying to gain some advantage from the communication. Offensive listening occurs when the receiver tries to catch the speaker in a mistake or contradiction. With polite listening, the receiver is usually inattentive and spends his or her time rehearsing a reply. Active listening requires involvement with the information and empathy with the speaker’s situation.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
31) Why is it important to develop active listening skills?
Solution: Learning how to be an active listener is an especially important goal for business leaders because effective communication is essential to the effectiveness of their role. Active listening shows a desire to help others and pays off with better interpersonal relationships and greater influence.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
32) Identify the seven characteristics of open communication.
Solution: Research has shown that open communication has the following seven characteristics:
1. Employees are valued. Employees are happier and more motivated when they feel they are valued and their opinions are heard.
2. A high level of trust exists. Telling the truth maintains a high level of trust; this forms the foundation for open communication and employee motivation and retention.
3. Conflict is invited and resolved positively. Without conflict, innovation and creativity are stifled.
4. Creative dissent is welcomed. By expressing unique ideas, employees feel they have contributed to the company and improved performance.
5. Employee input is solicited. The key to any company’s success is input from employees, which establishes a sense of involvement and improves working relations.
6. Employees are well informed. Employees are kept informed about what is happening within the organization.
7. Feedback is ongoing. Both positive and negative feedback must be ongoing and provided in a manner that builds relationships rather than assigns blame.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
33) What are the basic steps in managing a public relations crisis?
Solution: To manage a public relations crisis businesses should do the following: (1) respond quickly with a prepared statement; (2) immediately put top management in front of the press; (3) answer reporters’ questions with facts; (4) offer to obtain answers not readily available; (5) avoid saying “no comment”; (6) identify and speak to the audience using visual or word: (7) acknowledge problems and explain solutions.
Difficulty: Medium
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Application
Question type: Multiple Choice
34) Giving employees responsibility and authority to make decisions about their work is called
a) due diligence
b) teamwork
c) empowerment
d) insider trading
Difficulty: Easy
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
35) Christopher, a senior manager at Chip Card Inc., ensures that every member of his team is involved in decision making for all projects. He conducts regular brainstorming sessions to discuss ongoing issues and encourages his team to suggest solutions as well as make decisions. In this case, Christopher demonstrates effective management by _____ his subordinates.
a) outsourcing
b) empowering
c) incentivizing
d) offshoring
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Application
36) Which of the following is most likely to make an employee feel empowered?
a) Keeping the employee informed about the company’s performance
b) Establishing a line organizational structure in the company
c) Ensuring that employees follow all rules established by the company
d) Following a consultative management style in the company
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Comprehension
37) Which is TRUE regarding stock option plans?
a) They are offered only to top-level executives and members of the board of directors.
b) Employees are likely to exercise their option to purchase the stock, if the stock price increases.
c) The company holds the stock for the benefit of the employees.
d) Stock options are provided as a retirement benefit.
Difficulty: Easy
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Comprehension
38) With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.
a) treasury bills
b) stock certificates
c) ESOPs (employee stock ownership plans)
d) stock options
Difficulty: Easy
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
39) A team consists of a group of people with _____ skills and _____ are responsible and accountable for accomplishing team objectives.
a) complementary; all team members
b) complementary; team leaders
c) differing; all team members
d) differing; team leaders
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
40) In ________teams, relatively permanent groups of employees with complementary skills perform the day-to-day work of the organization.
a) work
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
41) A _______ team is a temporary combination of workers who gather to solve a specific problem and then disband.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
42) A work team that has the authority to decide how its members complete their daily tasks is called a _______ team.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
43) A team made up of members from different functions, such as production, marketing, and finance, is called a _______ team.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
44) _______ teams are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunication and information technologies to accomplish an organizational task.
a) Virtual
b) Self-managed
c) Problem-solving
d) Cross-functional
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
45) When Jefferies Inc. was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. The team thus formed is an example of a(n) _______ team.
a) virtual
b) self-managed
c) problem-solving
d) cross-functional
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
46) Ali is a member of a semi-permanent team that performs the day-to-day functions of the organization. Ali is most likely to be a member of a(n) _____ team.
a) self-managed
b) work
c) advisory
d) cross-functional
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Comprehension
47) Elektra is part of a team that conducts meetings and conferences with the aid of information technology. This is so because the other team members are dispersed across the country. Elektra is most likely to belong to a _____ team.
a) problem-solving
b) self-managed
c) cross-functional
d) virtual
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
48) Abbey works for a home electronics store and is a member of a team created to increase communication among various departments. Abbey has networked with new people and now has strong contacts for each department when he needs them. Abbey is most likely to be a member of a _____ team.
a) work
b) problem-solving
c) cross-functional
d) virtual
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
49) The website of Internet Trading Inc., a stock broking firm, is under serious threat as numerous cyberattacks have infiltrated its system. The senior management at the firm immediately forms a team of eight members to deal with the cyber-attack. The team was able to resolve the issue in under two weeks and the team was later dissolved. This team is more likely to be an example of a _____ team.
a) work
b) problem-solving
c) virtual
d) cross-functional
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
50) Alia works in a bakery. As part of a _____ team, she shares in the responsibility with other team members of managing her department’s work schedule and ordering baking supplies. Along with other team members, she is empowered to complete her tasks at her discretion.
a) self-managed
b) problem-solving
c) virtual
d) cross-functional
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
51) Which of the following statements is NOT true regarding team size?
a) Small teams make the most demands on team leaders.
b) Large teams often suffer from disagreements, absenteeism, and membership turnover.
c) Small teams may lack sufficient diversity.
d) Large teams tend to work slower than small teams.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
52) According to a research on team effectiveness, to achieve best results the ideal team size is usually _____ members.
a) fewer than five
b) between five and ten
c) between ten and twenty
d) more than twenty
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
53) Teams at Stratorg Corp. come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team
a) development.
b) cohesiveness.
c) diversity.
d) level.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Diversity
Bloomcode: Knowledge
54) What is the role of the team leader during the forming stage?
a) Providing time for members to become acquainted
b) Encouraging participation
c) Clarifying team roles
d) Facilitating task accomplishment
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
55) ______ of team development is marked by conflicts over the team’s mission and the roles of team members.
a) Norming stage
b) Forming stage
c) Performing stage
d) Storming stage
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
56) Members of the production team in a company have accepted each other and have understood one another’s roles in the team. The team leader has handled conflicts and managed to establish unity in the team. In the context of the five stages of team development, which of the following is most likely to be the next immediate step?
a) Forming
b) Storming
c) Performing
d) Norming
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
57) During ______ stage of team development does agreement about the role of the team leader and other participants occur.
a) forming
b) norming
c) storming
d) performing
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
58) During the performing stage, team members
a) focus on solving problems.
b) get to know one another.
c) clarify their roles and expectations.
d) resolve differences among them.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
59) Kaito’s team has reached agreement about the role each member is expected to play. Kaito’s team has most likely reached the _____ stage.
a) forming
b) norming
c) storming
d) performing
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
60) Asami is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Asami’s team is most likely to be in the _____ stage.
a) norming
b) performing
c) storming
d) forming
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
61) Talonte’s team is engaged in problem solving and appears focused on accomplishing tasks. Talonte’s team is likely to be in which stage?
a) Forming stage
b) Norming stage
c) Storming stage
d) Performing stage
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
62) At a celebratory gathering in a restaurant, Shree presents her team members with personal thank-you notes in appreciation for their hard work on a project. Shree and her team are in the _____ stage of team development.
a) adjourning
b) performing
c) norming
d) storming
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Application
63) Yukari’s team members feel attracted to the team and motivated to remain part of it. Yukari’s team can be characterized as
a) informal.
b) formal.
c) verbal.
d) cohesive.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Application
64) A team with high cohesiveness
a) experiences a high turnover.
b) has members who interact less frequently.
c) achieves high levels of performance.
d) has lower productivity.
Difficulty: Easy
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
65) Chitru wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Chitru is trying to promote
a) empowerment.
b) team norm.
c) team cohesiveness.
d) external communication.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Application
66) Paco is trying to promote the cohesiveness of his team. Which of the following would LEAST likely improve his team’s cohesiveness?
a) Encouraging his team members to work from home
b) Redesigning their work space
c) Increasing the interaction between team members
d) Encouraging team members to socialize during and after working hours
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Comprehension
67) Yuka’s company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they’re working on. This informal standard of conduct is an example of team
a) roles.
b) norm.
c) cohesiveness.
d) conflict.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Application
68) Mira is one of the few operating room nurses at a hospital. She learns that other members of the team are less cooperating with other members of her team when they work in different shifts. This is also subsequently affecting the patients at the hospitals. Which of the following is the team lacking at the hospital?
a) Team norm
b) Team belief
c) Team cohesiveness
d) Team standard
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Application
69) Team norms are usually _____ and _____ standards of behavior.
a) formal; written
b) informal; written
c) formal; unwritten
d) informal; unwritten
Difficulty: Easy
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
70) Which of the following statements is correct regarding team conflict?
a) It should be avoided at all costs.
b) It often improves team performance.
c) It will be reduced if the team is diverse.
d) It rarely occurs in most teams.
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
71) Bernadine’s marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Bernadine’s team is experiencing _____ conflict.
a) cognitive
b) mutual
c) external
d) affective
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Application
72) Tom and Mike are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Tom and Mike need to resolve their _____ conflict.
a) cognitive
b) mutual
c) affective
d) alternate
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Application
73) Oded and Suka are members of the development team at PromoCaptions, an advertising company. They discuss the mode of advertising for a new product. Oded supports online advertising. However, Suka argues that television advertisement has a farther reach than online advertising. In this case, Oded and Suka are involved in a(n)
a) ethical conflict.
b) affective conflict.
c) cognitive conflict.
d) emotional conflict.
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Application
74) Which of the following is a difference between cognitive conflict and affective conflict?
a) Unlike affective conflict, cognitive conflict affects team cohesiveness.
b) Unlike cognitive conflict, affective conflict arises due to personal differences.
c) Unlike affective conflict, cognitive conflict affects team performance.
d) Unlike cognitive conflict, affective conflict involves emotional reactions.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
75) In the communication process, initially the _______ composes the message.
a) sender
b) receiver
c) channel
d) interpreter
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
76) Kramer announced to his accounting team that the company’s financial reports should be completed “by next week.” Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?
a) Providing feedback
b) Message encoding
c) Understanding the context
d) Message decoding
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
77) Vinita sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Vinita is very specific about the materials she needs in order to avoid confusion. As the sender, Vinita is
a) providing a context for the message.
b) encoding the message.
c) decoding the message.
d) eliminating the message’s noise.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Application
78) Chelsa works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Chelsa asks for _____ to determine if the clients correctly understood her message.
a) a decoded message
b) a channel
c) feedback
d) intervention
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Application
79) In the context of communication, feedback
a) helps determine whether a message was correctly interpreted.
b) is only verbal in nature.
c) is usually ambiguous.
d) helps lower the noise level.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
80) Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.
a) external
b) diverse
c) high-context
d) low-context
Difficulty: Easy Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
81) Which of the following can cause noise during communication?
a) Request for feedback after a message
b) Nonverbal cues of attentiveness
c) Differences in people’s attitudes
d) Lack of sufficient number of participants
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
82) Louise is a new customer service agent at a leading computer service center. She usually spends a lot of time on her calls, trying to resolve the issues of every customer. During the course of a call with a customer, a technical snag caused disturbances in her audio device; thus, making it difficult for the customer to respond to her queries. The issue however remained unresolved. Which of the following is a primary reason for the non-resolution in this case?
a) The length of the call
b) The noise during the call
c) The inexperience of the customer service agent
d) The customer at the call
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Application
83) Japan is considered to be a _____ context country and therefore, Japanese businesspeople place importance on _____ communications.
a) high; both verbal and nonverbal
b) low; both verbal and nonverbal
c) high; explicit verbal
d) low; explicit verbal
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
84) When individuals from low-context cultures partner with those from high-context cultures for a new business, the former should ideally
a) rely on explicit written and verbal messages.
b) be conscious about their nonverbal cues.
c) refrain from talking about their past experiences.
d) refrain from inviting the latter for a casual dinner.
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
85) Eyad is listening to Lilly at a meeting. She is one of his fellow team members, and he believes she is just trying to get the team leader to adopt her idea. Eyad is being a(n) _____ listener.
a) offensive
b) cynical
c) polite
d) proactive
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
86) A _____ is an example of a formal communication transmitted through writing.
a) personal conversation
b) web conference
c) rumor
d) memo
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
87) Ehsan uses lots of gestures and facial expressions when communicating. These are examples of __________ communication.
a) informal
b) oral
c) formal
d) nonverbal
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
88) Chulian and Yan like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _____ and _____ communication.
a) informal; written
b) informal; oral
c) formal; written
d) formal; oral
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
89) Corrie is listening to her superior talk about the process of performance appraisal at the firm. Fina is always attempting to point out any mistake or errors made by her superior during the talk, even before her superior is able to complete her points. What type of listening is Corrie demonstrating in this case?
a) Active
b) Polite
c) Cynical
d) Offensive
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
90) _____ listening is the basis for effective communication.
a) Active
b) Cynical
c) Polite
d) Nonverbal
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
91) Office e-mails are a form of _____ communication.
a) informal
b) written
c) verbal
d) nonverbal
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
92) Which of the following is considered to be the biggest problem with e-mail as a form of business communication?
a) Company employees use e-mail only to send personal messages.
b) E-mails are too informal for companies to convey a professional image.
c) E-mail technology is still limited.
d) There is just too much e-mail, and hence there are security issues.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
93) Which of the following is NOT an example of formal communication?
a) The employee benefits handbook
b) A telephone call with a customer
c) The grapevine method of communication
d) A letter to a supplier
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
94) Akito, the vice president of Alpha-Care Health Center, communicates developments in the healthcare industry to his employees through newsletters that he sends via email. In this scenario, Akito has used _____ to communicate with his employees.
a) formal communication
b) grapevine communication
c) nonverbal communication
d) oral communication
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
95) Which of the following statement is NOT true regarding grapevine?
a) The grapevine is a frequent source of information for employees.
b) Grapevines convey information rapidly.
c) The grapevine is an informal communication channel.
d) Information on the grapevine is wrong most of the time.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
96) Which of the following is NOT an example of nonverbal form of communication?
a) Informal speech
b) Eye contact
c) Clothing choices
d) Tone of voice
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
97) Which of the following is an example of an upward communication channel?
a) Completing an employee survey
b) Giving employees policy manuals
c) Posting notices on bulletin boards
d) Reporting news in company newsletters
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
98) Two people are having a conversation and are standing about six feet apart. They are most likely to be in the _____ zone.
a) public
b) social
c) personal
d) intimate
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
99) In the United States, most business conversations occur within which zone?
a) Intimate zone
b) Personal zone
c) Public zone
d) Social zone
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
100) A construction company invites tenders for a plumbing contract. AB Plumbs, a company offering plumbing services, sends a quotation to the construction company. Which of the following types of communication has AB Plumbs used in this scenario?
a) Grapevine communication
b) External communication
c) Informal communication
d) Oral communication
Difficulty: Medium
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Application
101) What is the last step a company should take when responding to a crisis?
a) The executive at a press conference should speak briefly and provide positive visual images.
b) The top management should appear in public immediately.
c) The management must stick to the facts while responding in an interview.
d) The executives should respond quickly with a prepared statement.
Difficulty: Easy
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
102) What is the first step a company should take when responding to a crisis?
a) Call or e-mail members of the press to deny the story
b) Issue a “no comment”
c) Respond quickly with a prepared statement
d) Arrange a press conference with the company’s PR representative
Difficulty: Easy
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
Question type: True/False
103) Sharing information about the organization’s performance with employees is an effective way of empowering them.
Difficulty: Easy
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
104) One technique for increasing employee empowerment is the opportunity for shared decision making authority.
Difficulty: Easy
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
105) Employee empowerment often extends to non-management employees who are given the authority to make decisions ranging from ordering office supplies to granting pay increases.
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
106) Companies, under a stock options plan, give employees the option to purchase a specified amount of company stock at a given price within a given time period.
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
107) Employee stock ownership programs are retirement plans set up for top-level executives.
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
108) Interestingly, employee stock ownership plans (ESOPs) are more common in smaller companies than in larger ones.
Difficulty: Easy
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
109) Federal labor laws allow stock options to be granted to hourly and salaried employees.
Difficulty: Medium
Learning Objective 1: 9.1
Section Reference 1: Discuss empowering employees.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
110) All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
111) For efficiency and total effectiveness, all teams should include people with similar skills who are committed to a common purpose.
Difficulty: Easy
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
112) Most often, self-managed teams, which consist of people with different strengths from various company departments, work on specific problems or projects, but they can also serve as permanent work team arrangements.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
113) Because of the availability of e-mail, videoconferencing, and group communication software, members of virtual teams rarely meet face to face.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
114) A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
115) Because of the availability of e-mail, videoconferencing, and group communication software, members of virtual teams rarely meet face to face.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
116) Michael is part of a temporary team that works together to solve a specific problem and then disband. Michael is part of a cross-functional team.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Application
117) Flexibility is the primary advantage of virtual teams.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
118) The key to the success of cross-functional teams is communication.
Difficulty: Medium
Learning Objective 1: 9.2
Section Reference 1: Distinguish the five types of teams.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
119) All effective teams typically have two to four members.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
120) Team level represents the average level of the team whereas team diversity represents the variance and abilities of the team members.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
121) Size of the team is important because absenteeism is more likely to be found in smaller teams.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
122) All teams naturally complete the five stages of development.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
123) The primary role of the team leader in the forming stage is to encourage participation in the team tasks by all members of the team.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
124) Norming is generally the longest stage of development.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
125) During the norming stage, team members reach consensus about the roles of the team leader and other participants.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
126) Team members, during the storming stage, focus on solving problems.
Difficulty: Medium
Learning Objective 1: 9.3
Section Reference 1: Identify team characteristics.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
127) Team cohesiveness increases with frequent team member interaction.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
128) Encouraging workers to socialize, but only off the job is a good way to encourage team cohesiveness.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
129) Team norms are informal standards that highlight a team’s key values.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
130) In highly productive teams, norms contribute to accomplishment of team goals.
Difficulty: Medium
Learning Objective 1: 9.4
Section Reference 1: Evaluate team cohesiveness and norms.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
131) Research finds that diversity among team members often decreases the chances of conflict.
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
132) An example of affective conflict is when teams reconcile differences to produce the best possible solution.
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
133) Cognitive and affective conflicts can occur together in the same team.
Difficulty: Medium
Learning Objective 1: 9.5
Section Reference 1: Describe team conflict.
Standard 1: AACSB || Analytic
Bloomcode: Knowledge
134) Employees spend a significantly higher amount of time communicating on a daily basis than managers.
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
135) Neha’s supervisor sends her an e-mail requesting updated financial figures as soon as possible. When Neha interprets the content and meaning of the e-mail, she is decoding the message.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Comprehension
136) Feedback is crucial in determining whether a message was decoded properly.
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
137) High-context cultures including the United States and Germany pay attention to the conditions that surround the message, including nonverbal cues and personal relationships between the parties.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
138) Noise is mainly caused by physical factors like poor cell phone reception.
Difficulty: Medium
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
139) If the feedback is not forthcoming, senders should request it.
Difficulty: Easy
Learning Objective 1: 9.6
Section Reference 1: Explain the importance of effective communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
140) The average person can recall only half of a message immediately after listening to it.
Difficulty: Easy
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
141) E-mail is considered one of the most secure forms of communication.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
142) Polite listeners are attentive listeners.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
143) Alana is conversing with her real estate agent, whom Alana believes is trying to sell her an expensive property in order to receive a greater commission. Alana is engaged in cynical listening.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
144) Dana likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week. This is an example of an informal communication.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Application
145) An employee suggestion box is an example of an informal communication channel.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
146) The grapevine, when managed properly, can be a reliable source of information.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
147) “Spinning” bad news to make it look better almost always backfires.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
148) Americans, when speaking during business conversations, tend to stand closer together than Latin Americans.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
149) When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the verbal content.
Difficulty: Medium
Learning Objective 1: 9.7
Section Reference 1: Compare the basic forms of communication.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
150) Customer orders are considered to be an internal communication.
Difficulty: Medium
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
151) An example of external communication is an annual report to shareholders.
Difficulty: Medium
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
152) When a firm is under fire for a public relations crisis, it is best for the firm to stay out of the public eye.
Difficulty: Medium
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
153) When responding during a crisis, it is best if the executive speaks briefly, clearly and provides positive visual images.
Difficulty: Medium
Learning Objective 1: 9.8
Section Reference 1: Explain external communication and crisis management.
Standard 1: AACSB || Communication
Bloomcode: Knowledge
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Contemporary Business 18e | Test Bank by Louis E. Boone
By Louis E. Boone