Chapter 7 Interprofessional Communication Verified Test Bank

Chapter 7: Communicating With Others and Working With the Interprofessional Team

1. A registered nurse (RN) is caring for a patient who has refused chemotherapy. As the health-care team discusses the reasons why the patient should receive chemotherapy, the RN forcefully restates the patient’s wishes. Which type of communication does this scenario best demonstrate?
   1. Assertive communication
   2. Aggressive communication
   3. Interpersonal communication
   4. Transactional communication
2. A nurse checks her work e-mail for policy updates and spends about 5 minutes deleting spam messages. Spam messages are described in transactional models as which of the following?
   1. Senders of communication
   2. Noise
   3. Time wasters
   4. Receivers of communication
3. An RN is conducting discharge teaching for a patient when he realizes the patient does not have the skills needed to access and use health information. Which of the following most likely describes the barrier this patient is facing to effective communication in health care?
   1. Cultural diversity
   2. Cultural competency of health-care providers
   3. Low health literacy
   4. Communication skills of health-care providers
4. During shift change, the day shift nurse reports to the night shift nurse that the patient has no known drug allergies and the last potassium came back low. Which of the following best describes the part of the I PASS the BATON tool used in this scenario?
   1. Patient
   2. Situation
   3. Actions
   4. Safety concerns
5. The use of electronic health records (EHRs) was mandated by the year 2013. Which of the following is the main purpose of computerized record keeping in health care?
   1. Ease of finding and correcting errors
   2. Reduction of paper and conservation of resources
   3. Safe, quality patient care
   4. Ease of searching records
6. There are several benefits to using EHRs. Which of the following is most specifically designed to reduce medication errors?
7. Barcode scanning of laboratory labels
8. Connection to monitoring equipment, such as telemetry and blood pressure cuffs
9. Data tracking
10. Barcode scanning of patient identification bracelets

1. Although there are many advantages to the use of electronic medical records (EMRs), disadvantages do exist. Which of the following is a disadvantage to the use of EMRs?
2. Patient confidentiality
3. Portability
4. Identification of patients in need of screenings
5. Quality of care evaluation

1. Which of the following is the most important reason why the computer on wheels (COW) or workstation on wheels (WOW) gained popularity in health care?
2. Cost savings
3. Convenience
4. Patient safety
5. Decreased use of workstations in the nurses station
6. An RN is using a WOW for charting at the patient’s bedside. Which of the following is an important reminder for the RN to keep in mind?
7. Ensure the WOW has an extension cord.
8. Position the WOW between the RN and the patient to facilitate communication while charting.
9. Turn the WOW off when not using it.
10. Log off when not using the WOW.
11. Which of the following is a rule of netiquette to follow when sending professional e-mails to others in the organization?
12. Proofread e-mails before sending them.
13. Send the information to anyone who might find it helpful.
14. Online behavior requires different rules from in-person behavior.
15. Capitalize important words to reinforce points.

1. A new nurse is reviewing social media use. Which of the following tips should be followed?
2. Social media is a personal choice with a different set of standards.
3. Do not make remarks about patients, even if they are not identified.
4. Ask permission from patients before taking pictures or videos at work.
5. Connecting with patients on social media for follow-up can be beneficial.
6. A new RN on an interdisciplinary team is working at becoming a good team player. Which of the following qualities is best for an effective team player?
7. Communicate positively.
8. Share information that is needed by the others.
9. Participate when there is something to be added.
10. Actively work to solve problems.
11. Which of the following best indicates that an interprofessional health-care team can work together effectively?
12. The team has a process in place for sharing information.
13. Each team member understands his or her role.
14. Team members create goals for the patients according to their specialty and then share with the team.
15. Members provide care to a diverse group of patients.
16. Which of the following is a good recommendation for effective communication between shifts?
17. Always end with identifying the patient and health-care provider.
18. Consistently use the same process for hand-off communication.
19. Use a worksheet to keep track of data provided during hand-off communication.
20. Use walking rounds to facilitate communication during hand-offs.
21. An RN calls the health-care provider to report a change in patient condition. During the conversation the RN describes what has already been done for the patient. Which section of the ISBARR communication does this best describe?
22. Situation
23. Assessment
24. Background
25. Recommendation

Chapter 7: Communicating With Others and Working With the Interprofessional Team— Answers and Rationales

1. A registered nurse (RN) is caring for a patient who has refused chemotherapy. As the health-care team discusses the reasons why the patient should receive chemotherapy, the RN forcefully restates the patient’s wishes. Which type of communication does this scenario best demonstrate?
   1. Assertive communication
   2. Aggressive communication
   3. Interpersonal communication
   4. Transactional communication

Page: 100

1. A nurse checks her work e-mail for policy updates and spends about 5 minutes deleting spam messages. Spam messages are described in transactional models as which of the following?
2. Senders of communication
3. Noise
4. Time wasters
5. Receivers of communication

Page: 101

1. An RN is conducting discharge teaching for a patient when he realizes the patient does not have the skills needed to access and use health information. Which of the following most likely describes the barrier this patient is facing to effective communication in health care?
2. Cultural diversity
3. Cultural competency of health-care providers
4. Low health literacy
5. Communication skills of health-care providers

Page: 101

1. During shift change, the day shift nurse reports to the night shift nurse that the patient has no known drug allergies and the last potassium came back low. Which of the following best describes the part of the I PASS the BATON tool used in this scenario?
2. Patient
3. Situation
4. Actions
5. Safety concerns

Page: 110

1. The use of electronic health records (EHRs) was mandated by the year 2013. Which of the following is the main purpose of computerized record keeping in health care?
   1. Ease of finding and correcting errors
   2. Reduction of paper and conservation of resources
   3. Safe, quality patient care
   4. Ease of searching records

Page: 103

1. There are several benefits to using EHRs. Which of the following is most specifically designed to reduce medication errors?
2. Barcode scanning of laboratory labels
3. Connection to monitoring equipment, such as telemetry and blood pressure cuffs
4. Data tracking
5. Barcode scanning of patient identification bracelets

Page: 103

1. Although there are many advantages to the use of electronic medical records (EMRs), disadvantages do exist. Which of the following is a disadvantage to the use of EMRs?
2. Patient confidentiality
3. Portability
4. Identification of patients in need of screenings
5. Quality of care evaluation

Page: 104

1. Which of the following is the most important reason why the computer on wheels (COW) or workstation on wheels (WOW) gained popularity in health care?
2. Cost savings
3. Convenience
4. Patient safety
5. Decreased use of workstations in the nurses station

Page: 104

1. An RN is using a WOW for charting at the patient’s bedside. Which of the following is an important reminder for the RN to keep in mind?
2. Ensure the WOW has an extension cord.
3. Position the WOW between the RN and the patient to facilitate communication while charting.
4. Turn the WOW off when not using it.
5. Log off when not using the WOW.

Page: 104

1. Which of the following is a rule of netiquette to follow when sending professional e-mails to others in the organization?
2. Proofread e-mails before sending them.
3. Send the information to anyone who might find it helpful.
4. Online behavior requires different rules from in-person behavior.
5. Capitalize important words to reinforce points.

Page: 105

1. A new nurse is reviewing social media use. Which of the following tips should be followed?
2. Social media is a personal choice with a different set of standards.
3. Do not make remarks about patients, even if they are not identified.
4. Ask permission from patients before taking pictures or videos at work.
5. Connecting with patients on social media for follow-up can be beneficial.

Page: 106

1. A new RN on an interdisciplinary team is working at becoming a good team player. Which of the following qualities is best for an effective team player?
2. Communicate positively.
3. Share information that is needed by the others.
4. Participate when there is something to be added.
5. Actively work to solve problems.

Page: 112

1. Which of the following best indicates that an interprofessional health-care team can work together effectively?
2. The team has a process in place for sharing information.
3. Each team member understands his or her role.
4. Team members create goals for the patients according to their specialty and then share with the team.
5. Members provide care to a diverse group of patients.

Page: 113

1. Which of the following is a good recommendation for effective communication between shifts?
2. Always end with identifying the patient and health-care provider.
3. Consistently use the same process for hand-off communication.
4. Use a worksheet to keep track of data provided during hand-off communication.
5. Use walking rounds to facilitate communication during hand-offs.

Page: 106

1. An RN calls the health-care provider to report a change in patient condition. During the conversation the RN describes what has already been done for the patient. Which section of the ISBARR communication does this best describe?
2. Situation
3. Assessment
4. Background
5. Recommendation

Page: 110