Chapter 16 Incivility The Antithesis of Caring Exam Prep

Catalano

Chapter 16: Incivility: The Antithesis of Caring

Questions

1. In the U.S. legal system, physical abuse, emotional abuse, verbal abuse, or any combination of the three is considered to be which of the following and may be punished by fines in the civil system or jail time in the criminal system?

1. Neglect

2. Assault

3. Battery

4. Bullying

2. Extremely disgruntled employees devising a subtle, passive-aggressive way to decrease productivity and sabotage the boss and the organization is an example of which of the following?

1. Lateral violence

2. Horizontal violence

3. Vertical violence

4. Bottom-up vertical violence

3. The “bullying vicious circle,” in which the persons who are bullied when they first begin working move into a position of power, is a negative outcome of which process?

1. Lateral violence

2. Horizontal violence

3. Vertical violence

4. Bottom-up vertical violence

4. The conceptual model for fostering civility in nursing education provides a basis for creating a culture of civility by focusing on which aspect for nursing faculty and students?

1. Levels of stress

2. Levels of competence

3. Levels of education

4. Levels of leadership

5. Which process, a key element in reversing incivility in the academic or workplace setting, acts as a lens through which leaders can see themselves and the workplace inequalities that need to be changed?

1. Strategic leadership

2. Autocratic leadership

3. Democratic leadership

4. Transformational leadership

6. Which of the following is the ability to be aware of the feelings and thoughts of others by using behavioral cues and promotes the nurse’s personal growth?

1. Empathy

2. Sympathy

3. Cultural competence

4. Emotional intelligence

7. If a nurse routinely engages in negative criticism, gossip, and verbally abusive sarcasm when interacting with his or her coworkers, this nurse is committing which of the following?

1. Vertical violence

2. Bottom-up vertical violence

3. Overt lateral violence

4. Covert lateral violence

8. If a nurse refuses to help someone or refuses to work with certain people, this nurse is committing which of the following?

1. Vertical violence

2. Bottom-up vertical violence

3. Overt lateral violence

4. Covert lateral violence

9. Oppression theory notes that which of the following is a key contributing factor to lateral violence?

1. Intimidation

2. Marginalization

3. Fabrication

4. Humiliation

10. Which of the following is an example of student-to-faculty incivility?

1. Cheating on tests and homework assignments to get better grades

2. Obtaining study notes from the previous year’s class and using them as a bargaining chip with classmates

3. Bullying students who are considered to be outcasts by their classmates

4. Acting nice to a classmate’s face but being nasty behind his or her back

11. Which of the following is an example of student-to-student incivility?

1. Cheating on tests and homework assignments to get better grades

2. Refusing to participate in class activities

3. Cutting classes because the student considers them boring

4. Obtaining study notes from the previous year’s class and using them as a bargaining chip with classmates

12. The ritual of “eating your young,” which is seen in both the classroom and the clinical settings, is a form of which type of violence?

1. Vertical violence

2. Bottom-up vertical violence

3. Overt lateral violence

4. Covert lateral violence

13. Which characteristic is the key to recognizing how others might want to be treated and what they may perceive as unpleasant actions by others?

1. Empathy

2. Sympathy

3. Competence

4. Tolerance

14. People treating others as they themselves would wish to be treated, the Golden Rule, is a simple definition of which of the following?

1. Civility

2. Incivility

3. Empathy

4. Sympathy

15. When which type of violence occurs among health-care providers, it leads to decreased communication and, ultimately, poor care and reduced safety of clients?

1. Lateral violence

2. Parallel violence

3. Vertical violence

4. Bottom-up vertical violence

Questions, Answers, and Rationales

1. In the U.S. legal system, physical abuse, emotional abuse, verbal abuse, or any combination of the three is considered to be which of the following and may be punished by fines in the civil system or jail time in the criminal system?

1. Neglect

2. Assault

3. Battery

4. Bullying

Page: 7

2. Extremely disgruntled employees devising a subtle, passive-aggressive way to decrease productivity and sabotage the boss and the organization is an example of which of the following?

1. Lateral violence

2. Horizontal violence

3. Vertical violence

4. Bottom-up vertical violence

Page: 10

3. The “bullying vicious circle,” in which the persons who are bullied when they first begin working move into a position of power, is a negative outcome of which process?

1. Lateral violence

2. Horizontal violence

3. Vertical violence

4. Bottom-up vertical violence

Page: 11

4. The conceptual model for fostering civility in nursing education provides a basis for creating a culture of civility by focusing on which aspect for nursing faculty and students?

1. Levels of stress

2. Levels of competence

3. Levels of education

4. Levels of leadership

Page: 22

5. Which process, a key element in reversing incivility in the academic or workplace setting, acts as a lens through which leaders can see themselves and the workplace inequalities that need to be changed?

1. Strategic leadership

2. Autocratic leadership

3. Democratic leadership

4. Transformational leadership

Page: 31

6. Which of the following is the ability to be aware of the feelings and thoughts of others by using behavioral cues and promotes the nurse’s personal growth?

1. Empathy

2. Sympathy

3. Cultural competence

4. Emotional intelligence

Page: 3

7. If a nurse routinely engages in negative criticism, gossip, and verbally abusive sarcasm when interacting with his or her coworkers, this nurse is committing which of the following?

1. Vertical violence

2. Bottom-up vertical violence

3. Overt lateral violence

4. Covert lateral violence

Page: 9

8. If a nurse refuses to help someone or refuses to work with certain people, this nurse is committing which of the following?

1. Vertical violence

2. Bottom-up vertical violence

3. Overt lateral violence

4. Covert lateral violence

Page: 9

9. Oppression theory notes that which of the following is a key contributing factor to lateral violence?

1. Intimidation

2. Marginalization

3. Fabrication

4. Humiliation

Page: 9

10. Which of the following is an example of student-to-faculty incivility?

1. Cheating on tests and homework assignments to get better grades

2. Obtaining study notes from the previous year’s class and using them as a bargaining chip with classmates

3. Bullying students who are considered to be outcasts by their classmates

4. Acting nice to a classmate’s face but being nasty behind his or her back

Page: 16

11. Which of the following is an example of student-to-student incivility?

1. Cheating on tests and homework assignments to get better grades

2. Refusing to participate in class activities

3. Cutting classes because the student considers them boring

4. Obtaining study notes from the previous year’s class and using them as a bargaining chip with classmates

Page: 16

12. The ritual of “eating your young,” which is seen in both the classroom and the clinical settings, is a form of which type of violence?

1. Vertical violence

2. Bottom-up vertical violence

3. Overt lateral violence

4. Covert lateral violence

Page: 19

13. Which characteristic is the key to recognizing how others might want to be treated and what they may perceive as unpleasant actions by others?

1. Empathy

2. Sympathy

3. Competence

4. Tolerance

Page: 2

14. People treating others as they themselves would wish to be treated, the Golden Rule, is a simple definition of which of the following?

1. Civility

2. Incivility

3. Empathy

4. Sympathy

Page: 2

15. When which type of violence occurs among health-care providers, it leads to decreased communication and, ultimately, poor care and reduced safety of clients?

1. Lateral violence

2. Parallel violence

3. Vertical violence

4. Bottom-up vertical violence

Page: 9