Chapter 11 Integrity And Mercy Test Bank Docx - Exam Pack | Ethics & Business Approach 1e by Paul C. Godfrey. DOCX document preview.
Package Title: Godfrey Test Bank
Course Title: Ethics and Business WileyPLUS
Chapter Number 11
Question type: Multiple Choice
1) When someone is honest, they are practicing which one of the following characteristics?
a) integrity
b) mercy
c) misrepresentation
d) promise
Title: Chapter 11 Test Bank, Question 1
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: When someone is honest, they are demonstrating integrity.
2) When a business tells a customer that a service will be completed, the customer is essentially taking the business at their word. Which one of the following choices is an example of that interaction?
a) a contract
b) a promise
c) integrity
d) a business deal
Title: Chapter 11 Test Bank, Question 2
Difficulty: Easy
Bloomcode: Comprehension
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: When businesses interact with customers, in a sense, they are promising to provide a service that meets the customers’ expectations.
3) To abstain from seeking justice against someone who has violated a contract or promise is the definition of which one of the following choices?
a) fidelity
b) forgive
c) forbear
d) forget
Title: Chapter 11 Test Bank, Question 3
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: To abstain from seeking justice against someone who has violated a contract or promise is the definition of forbear.
4) If someone is forgiven, the forgiver is doing which one of the following choices?
a) letting go of anger or hurt
b) punishing the offender
c) seeking retribution
d) holding the offender accountable
Title: Chapter 11 Test Bank, Question 4
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: If someone is able to forgive, they are letting go of anger or hurt that an offender has caused in order to move on.
5) Mercy has several meanings when tracing its history. The meanings include all of the following options, EXCEPT
a) reward
b) pity
c) goodwill
d) assurance
Title: Chapter 11 Test Bank, Question 5
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: In Latin, mercy is translated to reward. In French, it means pity. In English, mercy means goodwill.
6) A person with integrity is viewed as being authentic and having which one of the following characteristics?
a) transparent
b) forgiving
c) merciful
d) intentional
Title: Chapter 11 Test Bank, Question 6
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: If a person is honest and open, he or she is acting with integrity and being transparent.
7) Many people do not believe that salespeople have integrity. Salespeople have a reputation of doing which one of the following choices to meet sales goals?
a) misrepresenting facts
b) exceeding customer expectations
c) practicing active listening
d) seeking trust
Title: Chapter 11 Test Bank, Question 7
Difficulty: Medium
Bloomcode:
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Salespeople have earned a reputation for not being truthful and having a lack of integrity in order to meet sales goals.
8) A coworker has asked if you could attend a meeting on his behalf. If you agree, he stated he would help you out with a favor in the future. This is an example of which one of the following choices?
a) having mercy
b) being honest
c) a promise
d) showing integrity
Title: Chapter 11 Test Bank, Question 8
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: The coworker is making a promise to help in the future as a way to return a favor.
9) If someone stands up for what they believe is right, someone might characterize them as someone who has which one of the following choices?
a) mercy
b) integrity
c) honesty
d) faith
Title: Chapter 11 Test Bank, Question 9
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Someone with integrity has strong moral principles that they will likely make a stand for when needed.
10) A manager handles a similar situation that occurs between two different employees in a different manner due to liking one employee better than the other. The boss is showing a lack of which one of the following choices?
a) integrity
b) mercy
c) honesty
d) ethics
Title: Chapter 11 Test Bank, Question 10
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: By treating one employee differently due to not liking him or her as much as the other employee, the manager is not using integrity to uphold fair treatment.
11) As a salesperson, Linda often deals with contracts when she signs a new client. The contract has areas where Linda fills in specific information based on what she and the client agree upon, such as pricing, delivery, and amount of goods. Linda has a sales goal to meet and considers changing the price per unit that she discussed with a client to help meet this goal. She can tell the client that the price has increased due to production costs. Linda would be demonstrating all of the following choices if she follows through with this action, EXCEPT
a) strong moral principles
b) misrepresentation of facts
c) dishonesty
d) a lack of integrity
Title: Chapter 11 Test Bank, Question 11
Difficulty: Medium
Bloomcode: Application
Min: 2
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Linda would not be demonstrating strong moral principles if she changes the price that she and her client agreed on, and she would be lying about why the price changed.
12) Which one of the following choices best describes an essential difference between a promise and a contract?
a) A promise is not legally binding and a contract is legally binding.
b) A contract is written by a lawyer and a promise is written by anyone.
c) A promise is made by one person and a contract is something at least two people agree on.
d) A contract is made by one person and a promise is between two people.
Title: Chapter 11 Test Bank, Question 12
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: A promise does not become a contract until two people agree on it.
13) Which one of the following choices best completes this sentence? If someone works as a public official, one expects him or her to conduct themselves in a way that displays sound ______ and integrity.
a) judgment
b) performance
c) results,
d) morals
Title: Chapter 11 Test Bank, Question 13
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Morals and integrity are the best responses based on the definition by Black’s Law Dictionary.
14) Which one of the following choices best completes this sentence? When a public official takes an oath of office, they are making a ______ to those they serve.
a) contract
b) promise
c) pact
d) statement
Title: Chapter 11 Test Bank, Question 14
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: The public official makes a promise that he or she will uphold the office as expected by those he or she will serve.
15) Which one of the following choices best completes this sentence? Even if an individual unknowingly says something that is untrue, they can be viewed as being ______ by others.
a) truthful
b) mean
c) fair
d) dishonest
Title: Chapter 11 Test Bank, Question 15
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Someone who unknowingly tells a lie can still be viewed as being dishonest. It is expected that someone will ensure what they are sharing is accurate prior to sharing it with others.
16) One way to ensure a person shares truthful information and is viewed as being honest and having integrity is to do which one of the following choices?
a) Verify information for accuracy.
b) Share information that someone else shared.
c) Ask someone else if the information is true.
d) Check social media for related statements.
Title: Chapter 11 Test Bank, Question 16
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: One should always verify the accuracy of information from the appropriate people before sharing it with others. Otherwise, it could be seen as gossip and may spread false facts.
17) As a business owner, Sam provides information technology support for small businesses. One business that Sam supports has come on hard times due to the owner getting sick and being limited on her ability to work. Due to this, Sam is allowing the owner to delay paying his invoice until she is well. This is an example of which one of the following choices?
a) forgiveness
b) promise
c) integrity
d) forbearance
Title: Chapter 11 Test Bank, Question 17
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: By allowing the owner to lapse on paying the invoice, Sam is providing forbearance for the business owner. He is not going after the owner to pay the bill even though he could legally pursue her for payment.
18) Sally tells her employees that the company has fallen on hard times and that they need to find ways to cut costs. While this is difficult news to share, Sally wants to demonstrate which one of the following characteristics to her employees with the hopes of having them help solve the problem and keep everyone’s job?
a) mercy
b) compassion
c) honesty
d) courage
Title: Chapter 11 Test Bank, Question 18
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Sally is being honest and not trying to hide the current situation that the company is experiencing at the time.
19) Alex has been offered a promotion at work. He told his coworker that he would help him get a promotion as well once he was in his new position. Alex has done which one of the following choices?
a) shown mercy
b) made a promise
c) shown integrity
d) demonstrated forbearance
Title: Chapter 11 Test Bank, Question 19
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Alex has made a promise to help his coworker earn a promotion in the future with his offer.
20) Sue borrowed money from her parents to purchase a car. Sue works part-time and is a full-time student. During the pandemic, Sue lost her job at a restaurant and can no longer work toward paying her parents back. Her parents told her to focus on school and to get good grades, and they would consider the loan a gift. Which one of the following choices best describes this situation?
a) Sue’s parents are showing forgiveness.
b) Sue’s parents are showing mercy.
c) Sue’s parents are showing forbearance.
d) Sue’s parents are showing integrity.
Title: Chapter 11 Test Bank, Question 20
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: By changing the loan to a gift, Sue’s parents are not seeking repayment and are showing forbearance for the original agreement.
21) It can be difficult to determine if a public official is acting with integrity when making decisions because of which one of the following reasons?
a) There are too many situations in which decisions are not disclosed.
b) Integrity can mean different things to different people.
c) Acting honestly is nearly impossible due to various policies in place.
d) Being transparent may contradict the office held.
Title: Chapter 11 Test Bank, Question 21
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: How one person defines integrity may differ from the way another person defines integrity, especially when it’s based on moral principles.
22) How might one determine whether a situation calls for forbearance or forgiveness?
a) Consider whether the situation is a personal or professional one.
b) All of the choices are correct.
c) Determine if justice needs to be served.
d) Evaluate who the decision will impact and in what ways.
Title: Chapter 11 Test Bank, Question 22
Difficulty: Moderate
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Forgiveness and forbearance are both a form of releasing someone from responsibility and not expecting justice or punishment. Policies might be in place that allow for forbearance based on special circumstances, such as a pandemic. Whomever the decision impacts (a company and/or individuals) can determine whether the decision benefits or hinders them.
23) Steve has taken a job opportunity that has more responsibilities and supervision of employees. He wants to make a good first impression, but he also wants to express his expectation that his employees show him respect. Which one of the following choices is the best way for him to demonstrate integrity as he starts the new position?
a) Call a meeting and tell his employees the changes he is making.
b) Create strict policies and protocols for the employees to follow.
c) Hold a meet and greet to introduce himself and get to know the employees on a personal level.
d) Send an email that states how he expects all employees to be honest and truthful.
Title: Chapter 11 Test Bank, Question 23
Difficulty: Moderate
Bloomcode: Application
Min: 2
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: By holding a meet and greet, Steve can set the tone and show his true self while also modeling the type of interactions he expects to have within his area.
24) Which one of the following choices best completes the following sentence? “______ is the best policy.”
a) Truth
b) Honesty
c) Friendliness
d) Caring
Title: Chapter 11 Test Bank, Question 24
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: “Honesty is the best policy” is the well-known phrase that relates to how one should handle situations.
25) Honesty can be difficult to apply due to all of the following statements, EXCEPT
a) There could be multiple interpretations of what is honest.
b) It’s easy to remember a lie.
c) Social rules can determine what is honest.
d) There is pressure with being honest.
Title: Chapter 11 Test Bank, Question 25
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Remembering a lie is not a hindrance in being honest.
26) Which one of the following statements best describes why there may be multiple truths to a statement?
a) There are several ways to get facts, and they may all have different information.
b) People can use information that best benefits them.
c) A person can distort information so that the statement doesn’t tell the entire truth.
d) People can believe what they want to believe, and that makes any statement have some truth.
Title: Chapter 11 Test Bank, Question 26
Difficulty: Easy
Bloomcode: Comprehension
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Information can typically be gathered from multiple sources or in multiple processes. That makes the information correct, but with various ways of coming to the answer.
27) When is it seen as okay to withhold information in a business interaction?
a) when the truth is harmful to the business
b) when a negotiation is occurring
c) when the information is public knowledge
d) when the truth could disclose illegal activity
Title: Chapter 11 Test Bank, Question 27
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: It is normal to withhold information when a business is in the process of negotiations. One does not want to show all their cards and tries to keep the upper hand.
28) One might withhold the truth in an effort to demonstrate which one of the following choices?
a) tolerance
b) kindness
c) forgiveness
d) mercy
Title: Chapter 11 Test Bank, Question 28
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: One might not be fully honest when they are trying to be kind to others if the truth may be hurtful.
29) It can be hard to keep promises due to all of the following statements, EXCEPT
a) Other obligations have priority.
b) Situations change from the time the promise was made and the time to fulfill the promise.
c) One simply may have no intention to keep a promise.
d) Confidentiality and disclosure of information are limited due to legal obligations.
Title: Chapter 11 Test Bank, Question 29
Difficulty: Easy
Bloomcode: Comprehension
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: If there was never an intention to keep a promise, it is not difficult to break that promise.
30) Confidentiality is allowed to be used as a way to shield someone from disclosing information in all situations described in the following statements, EXCEPT
a) A husband and wife can choose to protect one another and not disclose information that may harm the other.
b) A doctor can keep a patient’s information in confidence and not disclose personal issues.
c) A lawyer can withhold evidence that incriminates his or her client to provide the best defense.
d) A priest keeps a parishioner’s confession private.
Title: Chapter 11 Test Bank, Question 30
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: While a lawyer is allowed to defend his or her client, evidence cannot be withheld even if it does, in fact, incriminate the client.
31) When police interview witnesses to a crime, the witness accounts sometimes have some differences. Which one of the following choices is the likely reason for this?
a) Someone is not telling the truth.
b) The witnesses noticed different things due to different perspectives.
c) The police are not asking the same questions.
d) The crime did not actually occur.
Title: Chapter 11 Test Bank, Question 31
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Even when two people witness the same situation, the interpretation and details that are noticed may be different due to varying perspectives. Each one is still being honest, but it’s their own version of what happened.
32) Shelia heard through the grapevine at work that the organization would be restructured to better align with the company goals. She asked her manager about this, and the manager told her not to believe the gossip. A few days later, an announcement was made that restructuring would occur. Shelia was upset that her manager seems to have lied to her about the restructuring. Why did Shelia’s manager likely respond the way she did?
a) The manager did not know about the restructuring.
b) The manager was not allowed to disclose information about the restructuring.
c) The manager did not want to upset Shelia.
d) The manager did not want to tell Shelia about the restructuring.
Title: Chapter 11 Test Bank, Question 32
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: The manager likely knew about the restructuring but was unable to disclose the information until the company made a formal announcement.
33) Your friend takes you to one of her favorite restaurants. You did not enjoy the food, the atmosphere, or the service. When your friend excitedly asks you what you thought, how might you respond if you want to be honest and kind?
a) Tell her the food was the worst you had ever had.
b) Tell your friend that she is never picking the restaurant again.
c) Find something positive about the outing and say that the food wasn’t your normal preference.
d) Ask your friend if she wants to go get dessert.
Title: Chapter 11 Test Bank, Question 33
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: By sharing something positive about the outing, you are showing that you did enjoy your friend’s company. By also stating that the food was not to your taste, you are being honest, but not in a way that hurts your friend’s feelings.
34) When someone feels a strong sense of loyalty to someone, which one of the following choices might be compromised to help or protect that person?
a) integrity
b) promises
c) norms
d) legal standards
Title: Chapter 11 Test Bank, Question 34
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: A person’s integrity might be compromised if there is a strong sense of loyalty to an individual such as a friend or family member.
35) Promises that are not intentionally broken or are broken due to constraints outside one’s control can still impact a business’s relationship with whom?
a) clients
b) customers
c) employees
d) All of the choices are correct.
Title: Chapter 11 Test Bank, Question 35
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Broken promises, even those that are not intentionally broken, can hurt business relationships with any business stakeholders.
36) When two people are married, there is an allowance to keep promises due to the idea of which one of the following choices?
a) a marriage license
b) wedding vows
c) the sanctity of marriage
d) religious beliefs
Title: Chapter 11 Test Bank, Question 36
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Promises can be kept between spouses with the idea of protecting the sanctity of marriage.
37) In order for an individual seeking psychiatric treatment to be truthful and receive the best possible care, what is allowed of the information shared between the patient and doctor?
a) All information must be kept in notes to share with insurance.
b) All information can be held in confidence.
c) All information can be shared with the patient’s relatives.
d) Some information may be shared with an employer.
Title: Chapter 11 Test Bank, Question 37
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: There is a reasonable expectation for confidentiality with information shared by a patient when in psychiatric treatment.
38) When a person shares information with you and asks you to keep it a secret, they are demonstrating their confidence in you to show them which one of the following choices?
a) loyalty
b) mercy
c) forgiveness
d) forbearance
Title: Chapter 11 Test Bank, Question 38
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: By keeping a promise, one is demonstrating loyalty to another person.
39) It can be easy to join a group and be swayed to go against your own values. When one goes along with a group’s behavior, even if they may not agree, they are demonstrating what to that group?
a) mercy
b) promise
c) confidentiality
d) loyalty
Title: Chapter 11 Test Bank, Question 39
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: By going along with the group, a bandwagon type of effect, one is demonstrating loyalty to that group.
40) When in a marriage, there is a sense of confidentiality, but also a sense of which one of the following to one’s spouse?
a) forgiveness
b) virtue
c) loyalty
d) integrity
Title: Chapter 11 Test Bank, Question 40
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: While a marriage allows for confidentiality, there is also a sense of loyalty to one’s spouse to protect them and stand up for them in situations.
41) Several types of loyalty can be displayed within relationships. Which one of the following types of loyalty is demonstrated when decisions are made in the best interests of someone else, even though it may overshadow the ethical thing to do?
a) loyalty in concern
b) loyalty in ritual
c) loyalty in identification
d) loyalty in belief
Title: Chapter 11 Test Bank, Question 41
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: When putting someone’s best interests above those of someone else, loyalty in concern is being demonstrated.
42) Several types of loyalty can be displayed within relationships. Which one of the following types of loyalty is demonstrated when a coworker tells you that it’s okay to pay for lunch using the company credit card? Your coworker says because you made sure to discuss company information for five minutes, that could make it a working lunch. The coworker also says that everyone does it.
a) loyalty in concern
b) loyalty in ritual
c) loyalty in identification
d) loyalty in belief
Title: Chapter 11 Test Bank, Question 42
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Loyalty in ritual is when something is viewed as normal behavior or actions, but it is still not ethical.
43) Several types of loyalty can be displayed within relationships. Which one of the following types of loyalty is demonstrated when fans tear down goalposts after a big win against a rival football team?
a) loyalty in concern
b) loyalty in ritual
c) loyalty in identification
d) loyalty in belief
Title: Chapter 11 Test Bank, Question 43
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Loyalty in identification is when something unethical is done in a loyalty to a specific group or team.
44) Several types of loyalty can be displayed within relationships. A parent refuses to believe that her child was involved in bullying at school because it seems unfathomable that her child would participate in such as act. Which one of the following types of loyalty is the parent demonstrating?
a) loyalty in concern
b) loyalty in ritual
c) loyalty in identification
d) loyalty in belief
Title: Chapter 11 Test Bank, Question 44
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Loyalty in belief is when one feels so strongly that an individual would not act in an unethical manner because it goes against what you want to believe they can do.
45) When it comes to promises, most people do not intend to break a promise they make. As children, most people learn that keeping a promise shows that you care about someone and that you are trustworthy. As one begins to join the workforce, keeping promises can become more difficult. Why is that the case?
a) One must consider his or her own benefits of keeping or sharing information.
b) Determining to whom you will be loyal and how you will show that loyalty becomes a factor.
c) The company might share some information with you and not allow you to share it, but you also have coworkers who are friends who would benefit from knowing the information.
d) Your ethical beliefs may be swayed based on company culture and norms.
Title: Chapter 11 Test Bank, Question 45
Difficulty: Moderate
Bloomcode: Application
Min: 3
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Oftentimes, one becomes friends with coworkers. It then may be difficult to not share information that impacts them, even though you may not be in a position to share the information based on company policies.
46) A company has decided to allow remote work for employees within certain boundaries. Each employee must still work in the office twenty hours each week spread out over a minimum of three days a week. It is up to each supervisor to work out the days and hours for each employee so that each department is covered with at least 50 percent of the employees in the office at a given time. Which one of the following choices is the best way for a supervisor to apply this policy in an ethical way that demonstrates integrity by properly applying the policy?
a) Ask each employee when they want to be in the office and allow them to choose, which may mean there are times when coverage is not 50 percent.
b) Draw straws and tell employees the days and times they will be working in the office.
c) Ask for employee preferences and do the best to accommodate the requests, knowing that there will be some employees who are not happy with the outcome.
d) Tell employees that remote working will not be allowed because it is to difficult to coordinate schedules.
Title: Chapter 11 Test Bank, Question 46
Difficulty: Moderate
Bloomcode: Application
Min: 3
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: A supervisor can show integrity by asking for employee feedback, but also integrity for the policy by ensuring the rules are followed. This may mean that employees’ requests are not granted.
47) Which one of the choices best completes the following sentence? If a manager does not agree with a company policy, they must still uphold the policy even if it doesn’t provide ______ for employees.
a) integrity
b) forbearance
c) mercy
d) honesty
Title: Chapter 11 Test Bank, Question 47
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Some policies are too extreme or do not allow for mercy to be shown depending on the circumstance. While a manager may understand this, he or she must apply the policy and then ask for some flexibility from HR or other executives to adjust the policy.
48) When an employee does not follow protocol, a supervisor can show mercy by doing which one of the following choices?
a) Speak with the employee and ensure they understand the policy.
b) Write the employee up for not following the rules.
c) Withhold the employee from a promotion opportunity due to the behavior.
d) Assign the employee to a different, less desirable shift as punishment.
Title: Chapter 11 Test Bank, Question 48
Difficulty: Easy
Bloomcode: Comprehension
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Instead of giving some type of punishment, the supervisor can show mercy by speaking with the employee and reviewing the policy. Sometimes a reminder or training is needed.
49) There are times when showing mercy can backfire and provide an opportunity for repeat offenses. What other reason may show that mercy poses a problem?
a) It may not create a change of behavior.
b) It may show favoritism.
c) It may be misdirected.
d) It may demonstrate inequality.
Title: Chapter 11 Test Bank, Question 49
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: When showing mercy, it may allow for inappropriate behavior to continue and not put an individual on track to change behaviors moving forward.
50) Questions that a manager should ask himself or herself when making decisions about extending mercy include all of the following, EXCEPT
a) Do organizational policies or rules preclude mercy?
b) How would I want to be treated in this situation?
c) Would mercy for one person violate the rights of others?
d) Would mercy be consistent with what experts know about behavioral change?
Title: Chapter 11 Test Bank, Question 50
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: While we often try to put ourselves in other situations as a way to show empathy and consider showing mercy, it is not a question that is outlined as a guide for when to extend mercy.
51) What type of characteristic is displayed when one shows mercy that goes against the views of others?
a) integrity
b) fairness
c) courage
d) compassion
Title: Chapter 11 Test Bank, Question 51
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: It takes courage to go against the views of others and show mercy toward someone else.
52) Determining how mercy will be extended and under what conditions is known as which one of the following choices?
a) honesty
b) compassion
c) forgiveness
d) moral creativity
Title: Chapter 11 Test Bank, Question 52
Difficulty: Easy
Bloomcode: Knowledge
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: It takes moral creativity to determine how mercy will be extended.
53) An act of forgiveness can provide peace for which one of the following choices?
a) the offender
b) the offended
c) the relationship
d) All of the choices are correct.
Title: Chapter 11 Test Bank, Question 53
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: When the offended person gives forgiveness, it provides peace for him or her, the offender, and the relationship.
54) Even when an individual would like to forgive someone, why might it be difficult to do so?
a) The law was broken.
b) It can be hard to forget what occurred.
c) A relationship is too damaged.
d) The person has not learned their lesson.
Title: Chapter 11 Test Bank, Question 54
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Even if someone forgives someone, he or she may not be able to forget what happened in the first place.
55) For forgiveness to occur, the offender must apologize. Why is this statement incorrect?
a) The offender must be willing to apologize.
b) Forgiveness is passive.
c) The offended person must initiate forgiveness.
d) The offended person must ask for an apology.
Title: Chapter 11 Test Bank, Question 55
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Oftentimes, the offender will not apologize and so forgiveness is initiated by the offended. The offended person must come to terms with the situation and offer forgiveness, even if the offender has not recognized the wrongdoing.
56) Forgiveness is an emotional act. Which one of the following emotions does one “let go of” when showing forgiveness?
a) compassion
b) anger
c) justice
d) empathy
Title: Chapter 11 Test Bank, Question 56
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: When forgiving an individual, a person is letting go of hate toward that individual for what he or she has done.
57) Which one of the following choices is the most correct description of the following statement? When one forgives someone, it allows for him or her to move forward by forgetting about the past.
a) This is incorrect because reconciliation is what allows one to move forward.
b) This is correct because forgiveness allows for the release of hate and for a relationship to progress.
c) This is correct because forgiveness means forgetting about the past.
d) This is incorrect because forgiveness is given only when the offender apologizes.
Title: Chapter 11 Test Bank, Question 57
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Forgiveness helps a person let go of past wrongdoing, but reconciliation is what allows one to move forward.
58) Sandy is late to work due to a car accident that shut the road down for an hour. She called her boss to let him know, and he said that he would have to write her up due to the company policy. In this instance, which one of the following choices should Sandy’s boss consider?
a) Did Sandy leave home early enough?
b) How can Sandy make up the missed time?
c) Does the policy preclude mercy?
d) How often is Sandy late?
Title: Chapter 11 Test Bank, Question 58
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Sandy’s lateness is due to a situation that was out of her control. Her boss should understand that this is not a typical situation and consider that the policy may preclude mercy.
59) Cindy always asked Dave to stay late so that they could work on a project. Cindy would make inappropriate comments to Dave during this time when no one else was around. Dave asked to schedule time during the typical workday in the future. When Cindy continued to treat Dave this way, he went to Cindy’s supervisor. Cindy’s supervisor told Dave that he was taking the comments the wrong way and that Cindy was like that with everyone because she lost her husband. What is likely to occur in this situation moving forward?
a) Cindy’s behavior will not change because there is no repercussion for her actions.
b) Cindy’s boss should show mercy toward Dave.
c) Dave should forgive Cindy because she does this with everyone.
d) Dave needs to show mercy toward Cindy.
Title: Chapter 11 Test Bank, Question 59
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: When behavior is overlooked, and in this extreme case, it can become a legal issue. Mercy needs to be well considered in how all involved will be impacted. If Cindy continues to act this way and there is no action taken to address the behavior, the company could become liable for not stopping the behavior.
60) Cindy always asked Dave to stay late so that they could work on a project. Cindy would make inappropriate comments to Dave during this time when no one else was around. Dave went to Cindy’s supervisor. Cindy’s supervisor told Dave that he was taking the comments the wrong way and that Cindy was like that with everyone because she lost her husband. Cindy’s boss needs to consider which one of the following choices when dealing with this situation?
a) Does the company’s policy preclude mercy?
b) Would mercy for one person violate the rights of others?
c) Would mercy allow for behavioral change?
d) What can be done to help Dave deal with Cindy’s personality?
Title: Chapter 11 Test Bank, Question 60
Difficulty: Medium
Bloomcode: Analysis
Min: 2
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: If Dave’s boss allows for Cindy to continue acting this way, the issue of harassment comes into play. Dave has the right to work in an environment free of harassment, and Cindy needs to be informed of how her actions are inappropriate and illegal.
61) A judge is faced with a case where an individual continues to be arrested for drug possession. This individual continues to go to jail, but they resume drug use when they get out. The judge has decided to show mercy by sending the individual to a rehabilitation facility. The judge is showing mercy by considering which one of the following choices in this situation?
a) Does the policy preclude mercy?
b) Does mercy violate the rights of others?
c) Does mercy violate the safety of others?
d) Would mercy provide behavioral change?
Title: Chapter 11 Test Bank, Question 61
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: The judge is showing mercy by understanding that rehabilitation can help change the cycle of drug use and jail time by changing the behavior of the individual with the appropriate help.
62) Sean has been known to bend the rules of the company for his employees when he feels the policy does not fit the situation. Which one of the following choices best completes this sentence? Due to this, some people view Sean as ______ for not applying the policies.
a) empathetic
b) compassionate
c) courageous
d) weak
Title: Chapter 11 Test Bank, Question 62
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Sean may be viewed as weak for not applying the policies within the company, but he is showing mercy by understanding that the policies may not always fit the situation.
63) When showing mercy, there is never an ethical dilemma in the workplace.
a) This is true because one should always show mercy in the workplace.
b) This is true because policies always align with showing mercy.
c) This is false because showing mercy can go against company policies.
d) This is false because justice and mercy go hand in hand.
Title: Chapter 11 Test Bank, Question 63
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: There can be instances when showing mercy can go against company policy, which puts one in an ethical dilemma of whether to follow the policy or do what he or she thinks is right.
64) Forgiveness is easy to do when one feels they have been mistreated in the workplace.
a) This is correct because forgiveness means forgetting about the past.
b) This is incorrect because forgiveness is proactive and takes initiative.
c) This is correct because company policies prevent mistreatment.
d) This is incorrect because the company is following the law with employee procedures.
Title: Chapter 11 Test Bank, Question 64
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Forgiveness is not easy and it takes time, as well as focused intent, to work toward forgiveness.
65) What two ways of handling punishment for wrongdoing can contradict one another?
a) mercy and forbearance
b) justice and mercy
c) mercy and forgiveness
d) forbearance and justice
Title: Chapter 11 Test Bank, Question 65
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Justice and mercy are both ways to handle punishing someone for a negative action. Justice is a way to get retribution, while mercy is a way to forgive and show compassion.
66) Another way to utilize the process of forbearance is to allow an individual or company to do which one of the following choices?
a) receive a second chance
b) delay punishment
c) come to an agreement through remediation
d) charge interest to make up for any loss
Title: Chapter 11 Test Bank, Question 66
Difficulty: Medium
Bloomcode: Application
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Forbearance is another way to offer a second chance to fix an issue or find a different way to solve a problem.
67) Why might managers have an ethical dilemma when it comes to applying company policies to employee situations?
a) A manager and employee may be friends and the manager doesn’t want to implement a policy that could harm the friend professionally.
b) The manager understands that some policies are outdated.
c) The manager feels that the policy is discriminatory or lacks understanding that circumstances vary.
d) The manager doesn’t like to punish employees because it could hurt their relationship.
Title: Chapter 11 Test Bank, Question 67
Difficulty: Medium
Bloomcode: Analysis
Min: 1
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: If a manager feels that a policy is discriminatory, or the manager lacks understanding that situations may cause events that are out of an employee’s control, the manager may have a hard time implementing a policy that goes against their morals or does not show compassion.
68) Julie lost her child to a car accident when a drunk driver hit him in a head on collision. When it came time for the trial, Julie was asked to speak and state how she felt the driver should be punished. Julie has two choices: Give forgiveness or ask for justice. Which example demonstrates justice?
a) Julie chooses not to attend the trial and will let the outcome be determined without her input.
b) Julie asks for the harshest punishment that can be handed down since a life was taken from the reckless act.
c) Julie asks for the driver to have an opportunity to attend rehab and get the help they need.
d) Julie joins her local Mothers Against Drunk Drivers (MADD) group and works to implement protocols to prevent drunk driving. At the trial, she asks for the driver to serve jail time and have their license revoked.
Title: Chapter 11 Test Bank, Question 68
Difficulty: Moderate
Bloomcode: Analysis
Min: 3
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Seeking justice in this case is when Julie seeks a punishment that she feels is equal to the crime that was committed. By asking for the harshest punishment, she is seeking as much justice as possible even though her son’s life cannot be measured.
69) Julie lost her child to a car accident when a drunk driver hit him in a head on collision. When it came time for the trial, Julie was asked to speak and state how she felt the driver should be punished. Julie has two choices: Give forgiveness or ask for justice. Which example demonstrates forgiveness?
a) Julie chooses not to attend the trial and will let the outcome be determined without her input.
b) Julie asks for the harshest punishment that can be handed down since a life was taken from the reckless act.
c) Julie asks for the driver to have an opportunity to attend rehab and get the help they need.
d) Julie joins her local Mothers Against Drunk Drivers (MADD) group and works to implement protocols to prevent drunk driving. At the trial, she asks for the driver to serve jail time and have their license revoked.
Title: Chapter 11 Test Bank, Question 69
Difficulty: Moderate
Bloomcode: Application
Min: 3
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: If Julie asks for the driver to attend rehab instead of serving jail time, she is demonstrating a sense of forgiveness by not seeking a punishment that would provide some form of justice for the crime.
Question Type: Short Answer
70) How might an individual demonstrate that he or she has integrity?
Title: Chapter 11 Test Bank, Question 70
Difficulty: Medium
Bloomcode: Application
Min: 2
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: For a person to demonstrate that he or she has integrity, he or she should be truthful and not misconstrue information. Being honest and open, keeping promises, being authentic, and being transparent by not hiding or misleading people is how a person can demonstrate integrity.
71) What is the different between forbearance and forgiveness?
Title: Chapter 11 Test Bank, Question 71
Difficulty: Medium
Bloomcode: Analysis
Min: 2
AACSB: Ethics
Learning Objective: LO 11.1 Define integrity and mercy and describe the two manifestations of each.
Section Reference: Sec: 11.1 Integrity and Mercy: Key Definitions
Solution: Forbearance occurs when one does not seek justice after a contract or promise has been broken and has a legal aspect. Forgiveness has an emotional aspect and is when an individual lets go of hurt or anger caused by someone else’s actions.
72) What does it mean to keep information confidential and when is it okay to break a confidentiality agreement?
Title: Chapter 11 Test Bank, Question 72
Difficulty: Medium
Bloomcode: Application
Min: 3
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: To keep information confidential means to keep information private and not to share it with others. While it is never okay to break a promise and hurt the trust between those who have a confidentiality agreement, when there is a case of abuse or potential harm to oneself or others, it can become a moral obligation to share that information with the appropriate authorities.
73) Why might there be multiple truths to a situation?
Title: Chapter 11 Test Bank, Question 73
Difficulty: Medium
Bloomcode: Application
Min: 3
AACSB: Ethics
Learning Objective: LO 11.2 Classify the different challenges people face in questions of integrity.
Section Reference: Sec: 11.2 Integrity: The Ethical Challenges
Solution: Each person has his or her own perspectives and there can also be multiple ways to interpret information. Due to this, what one person perceives or understands may be different from what another person perceives or understands. That doesn’t make either person wrong; it just means that each one has a different truth. The same goes for business interactions and reporting. Businesses have leniency in how financial information is reported, which allows for different interpretations of the financial well-being of a business. One individual might report information in a different manner than someone else. They are both correct, but they came to their conclusions in a different way.
74) How do mercy and justice differ?
Title: Chapter 11 Test Bank, Question 74
Difficulty:
Bloomcode:
Min:
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Justice is viewed as more of a punishment for bad behavior or getting what one deserves. Mercy is viewed with a sense of forgiveness and empathy, which can mean letting bad behavior go unpunished and showing compassion.
75) Why can forgiveness be a difficult thing for people to do?
Title: Chapter 11 Test Bank, Question 75
Difficulty: Medium
Bloomcode: Application
Min: 5
AACSB: Ethics
Learning Objective: LO 11.3 Explain the conditions where organizational forgiveness and mercy may be the most appropriate ethical response. Evaluate the trade-offs in the decision to be just or merciful.
Section Reference: Sec: 11.3 Mercy and Forgiveness: The Ethical Challenges
Solution: Forgiveness goes against the idea of punishment and receiving justice. Forgiveness has to be done by an individual and cannot be given based on others. One has to allow for the hurt and pain to be let go so that they can heal emotionally and cognitively. Once this is done, the next step is to reconcile what has occurred in order to move forward, which takes deliberate focus.