Ch.8 Documenting Systems And Processes Verified Test Bank

Accounting Information Systems, 1e (Savage)

Chapter 8 Documenting Systems and Processes

1) Choose the best definition of systems documentation from the list below.

A) Overview of the computer system with details of system design and architecture

B) Detailed description of the system's programming logic and source code

C) Information necessary for technical operators to execute and support the system

D) Instructions for system users on how to interact with the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Introduction

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

2) Choose the best definition of program documentation from the list below.

A) Overview of the computer system with details of system design and architecture

B) Detailed description of the system's programming logic and source code

C) Information necessary for technical operators to execute and support the system

D) Instructions for system users on how to interact with the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Introduction

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

3) Choose the best definition of operator documentation from the list below.

A) Overview of the computer system with details of system design and architecture

B) Detailed description of the system's programming logic and source code

C) Information necessary for technical operators to execute and support the system

D) Instructions for system users on how to interact with the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Introduction

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

4) Choose the best definition of user documentation from the list below.

A) Overview of the computer system with details of system design and architecture

B) Detailed description of the system's programming logic and source code

C) Information necessary for technical operators to execute and support the system

D) Instructions for system users on how to interact with the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Introduction

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

5) Which of the following is an overview of the computer system?

A) Systems documentation

B) Program documentation

C) Operator documentation

D) User documentation

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Systems Documentation

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

6) Identify the primary users of systems documentation from the following list: Choose all that apply.

A) Developers

B) Auditors

C) Programmers

D) Computer operators

E) End users

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Systems Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

7) Which of the following is an element captured in systems documentation?

A) Programming logic

B) Error messages

C) Systems architecture

D) Instructions for inputting data into the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Systems Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

8) Which of the following is an element captured in systems documentation?

A) Programming logic

B) Error messages

C) Instructions for inputting data into the system

D) Inputs and outputs

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Systems Documentation

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

9) Choose from the following list one of the forms of documentation in systems documentation.

A) Data flow diagrams

B) Source code listings

C) Technical manual

D) Record layouts

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Systems Documentation

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

10) Which of the following is also referred to as software or technical documentation, and describes the detailed analysis of the program and its logic?

A) Systems documentation

B) Program documentation

C) Operator documentation

D) User documentation

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Program Documentation

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

11) Which of the people on the following list is the primary user of program documentation?

A) Developers

B) Programmers

C) Computer operators

D) End users

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Program Documentation

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

12) Which of the following is one of the elements captured in program documentation.

A) Programming logic

B) Error messages

C) Systems architecture

D) Instructions for inputting data into the system

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Program Documentation

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

13) Choose from the following list one of the elements captured in program documentation.

A) System architecture

B) Error messages

C) Instructions for inputting data into the system

D) Program source code

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Program Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

14) Choose from the following list one of the forms of documentation in program documentation.

A) Data flow diagrams

B) Source code listings

C) Technical manual

D) Enterprise relationship diagrams

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Program Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

15) Which of the following is also often referred to as the "run manual" and provides information necessary to execute the program and make it work?

A) Systems documentation

B) Program documentation

C) Operator documentation

D) User documentation

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Operator Documentation

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

16) Choose from the following list who is the primary user of operator documentation.

A) Developers

B) Programmers

C) Computer operators

D) End users

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Operator Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

17) Choose from the following list one of the elements captured in operator documentation.

A) Programming logic

B) Error messages

C) Systems architecture

D) Instructions for inputting data into the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Operator Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

18) Choose from the following list one of the elements captured in operator documentation.

A) System architecture

B) Instructions for inputting data into the system

C) Program source code

D) Protocols for backup and recovery of data

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Operator Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

19) Choose from the following list one of the forms of documentation in operator documentation.

A) Data flow diagrams

B) Source code listings

C) Flowcharts

D) Enterprise relationship diagrams

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Operator Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

20) Which of the following is the content provided to systems users to ensure they are successful using the system?

A) Systems documentation

B) Program documentation

C) Operator documentation

D) User documentation

Diff: 1

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: User Documentation

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

21) Choose from the following list who is the primary user of user documentation.

A) Developers

B) Programmers

C) Computer operators

D) End users

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: User Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

22) Choose from the following list one of the elements captured in user documentation.

A) Programming logic

B) Error messages

C) Systems architecture

D) Instructions for inputting data into the system

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: User Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

23) Choose from the following list one of the elements captured in user documentation.

A) System architecture

B) Program source code

C) Protocols for backup and recovery of data

D) System functionalities and features

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: User Documentation

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

24) Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through efficient knowledge transfer. Which of the following best defines efficient knowledge transfer?

A) New employees can quickly familiarize themselves with the department's work and processes.

B) Similar processes throughout the company are performed consistently.

C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.

D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Introduction

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

25) Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through standardized processes. Which of the following best defines standardized processes?

A) New employees can quickly familiarize themselves with the department's work and processes.

B) Similar processes throughout the company are performed consistently.

C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.

D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Introduction

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

26) Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through process improvements. Which of the following best defines process improvements?

A) New employees can quickly familiarize themselves with the department's work and processes.

B) Similar processes throughout the company are performed consistently.

C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.

D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Introduction

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

27) Documentation is used to create, capture, evaluate, and audit processes in the AIS. When an area of the business is well documented, companies benefit through effective audits. Which of the following best defines effective audits?

A) New employees can quickly familiarize themselves with the department's work and processes.

B) Similar processes throughout the company are performed consistently.

C) Documentation empowers thorough reviews of a department and can point directly to areas where efficiencies can be gained.

D) Internal and external auditors need detailed information to understand an area of the business they are auditing.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Introduction

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

28) In order for documentation to provide benefits to your company, you must know which form of documentation to use. Which of the following best defines documenting the business?

A) Documenting the business captures the people who work there or the state of its operations and internal controls.

B) Documenting the business can be documented with a narrative description or a more complex flowchart, which can be costly to build and maintain.

C) Documenting the business creates documentation that captures both the movement of data within the system and how data is stored in its database.

D) Documenting the business creates programs used for moving data into and out of the database.

Diff: 2

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

29) In order for documentation to provide benefits to your company, you must know which form of documentation to use. Which of the following best defines documenting processes and systems?

A) Documenting processes and systems captures the people who work there or the state of its operations and internal controls.

B) Documenting processes and systems can be documented with a narrative description or a more complex flowchart, which can be costly to build and maintain.

C) Documenting processes and systems creates documentation that captures both the movement of data within the system and how data is stored in its database.

D) Documenting processes and systems creates programs used for moving data into and out of the database.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

30) In order for documentation to provide benefits to your company, you must know which form of documentation to use. Which of the following is the best definition of documenting data?

A) Documenting data captures the people who work there or the state of its operations and internal controls.

B) Documenting data can be documented with a narrative description or a more complex flowchart, which can be costly to build and maintain.

C) Documenting data creates documentation that captures both the movement of data within the system and how data is stored in its database.

D) Documenting data creates programs used for moving data into and out of the database.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Data

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

31) An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing table relationships in a relational database

B) Visualizing computer connectivity

C) Demonstrating customer relationship management

D) Visualizing an employee directory

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

32) An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing employee responsibility and how they fit into the overall company structure

B) Showing table relationships in a relational database

C) Visualizing computer connectivity

D) Demonstrating customer relationship management

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

33) An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing table relationships in a relational database

B) Depicting reporting relationships

C) Visualizing computer connectivity

D) Demonstrating customer relationship management

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

34) An organizational chart, often called an "org chart" for short, is a diagram that illustrates the employees in the company and their reporting relationship with one another. Which of the following is a use of org charts?

A) Showing table relationships in a relational database

B) Visualizing computer connectivity

C) Showing segregation of duties

D) Demonstrating customer relationship management

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

35) Which of the following documentation tools can be used for documenting the business?

A) Organizational charts

B) Narratives

C) Flowcharts

D) Data flow diagrams

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

36) Which of the following documentation tools can be used for documenting the business?

A) Narratives

B) Checklists and questionnaires

C) Flowcharts

D) Data flow diagrams

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

37) Which of the following documentation tools can be used for documenting processes and systems?

A) Organizational charts

B) Checklists and questionnaires

C) Narratives

D) Data flow diagrams

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

38) Which of the following documentation tools can be used for documenting processes and systems?

A) Checklists and questionnaires

B) Organizational charts

C) Data flow diagrams

D) Flowcharts

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

39) Which of the following documentation tools can be used for documenting processes and systems?

A) Business process model and notation

B) Flowcharts

C) Checklists and questionnaires

D) Narratives

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

40) Which of the following documentation tools can be used for documenting data?

A) Data flow diagrams

B) Flowcharts

C) Checklists and questionnaires

D) Narratives

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Data

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

41) Which of the following documentation tools can be used for documenting data?

A) Flowcharts

B) Entity relationship diagrams

C) Checklists and questionnaires

D) Narratives

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Data

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

42) There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a document flowchart?

A) A document flowchart shows the flow of documents, such as checks or requisition documents, through a process.

B) A document flowchart illustrates the flow of information through a system. This includes how information is accesses and where data is stored.

C) A document flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.

D) A document flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Diff: 2

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

43) There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a systems flowchart?

A) A systems flowchart shows the flow of documents, such as checks or requisition documents, through a process.

B) A systems flowchart illustrates the flow of information through a system. This includes how information is accessed and where data is stored.

C) A systems flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.

D) A systems flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

44) There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a program flowchart?

A) A program flowchart shows the flow of documents, such as checks or requisition documents, through a process.

B) A program flowchart illustrates the flow of information through a system. This includes how information is accesses and where data is stored.

C) A program flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.

D) A program flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

45) There are four types of flowcharts used depending on the focus of the end user. Which of the following best defines a process flowchart?

A) A process flowchart shows the flow of documents, such as checks or requisition documents, through a process.

B) A process flowchart illustrates the flow of information through a system. This includes how information is accesses and where data is stored.

C) A process flowchart provides the sequence of coded instructions in a computer program that enables it to perform specified logical and arithmetical operations.

D) A process flowchart depicts the flow of activity through the company. This includes the key parties and actions they perform.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

46) Choose from the list below the best definition of Business Process Model and Notation (BPMN).

A) Similar to process flowcharts, BPMN is a documentation method that depicts the steps of a business process from start to finish.

B) BPMN is a diagram that illustrates the employees in the company and their reporting relationship with one another.

C) BPMN is a graphical illustration of all the tables and their relationships in a database.

D) BPMN is the visual representation of an information flow within a system.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Processes and Systems

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

47) Choose from the list below the best definition of Entity Relationship Diagrams (ERDs).

A) Similar to process flowcharts, ERDs are a documentation method that depicts the steps of a business process from start to finish.

B) An ERD is a diagram that illustrates the employees in the company and their reporting relationship with one another.

C) An ERD is a graphical illustration of all the tables and their relationships in a database.

D) An ERD is the visual representation of an information flow within a system.

Diff: 1

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting Data

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

48) Referencing the symbols below, which symbol represents a flowline?

A) A

B) B

C) C

D) D

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

49) Referencing the symbols below, which symbol represents a decision?

A) A

B) B

C) C

D) D

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

50) Referencing the symbols below, which symbol represents a terminator?

A) A

B) B

C) C

D) D

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

51) Referencing the symbols below, which symbol represents a process?

A) A

B) B

C) C

D) D

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

52) Referencing the symbols below, which symbol represents a manual operation?

A) A

B) B

C) C

D) D

E) E

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

53) Referencing the symbols below, which symbol represents manual input?

A) A

B) B

C) C

D) D

E) E

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

54) Referencing the symbols below, which symbol represents data?

A) A

B) B

C) C

D) D

E) E

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

55) Referencing the symbols below, which symbol represents a document?

A) A

B) B

C) C

D) D

E) E

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

56) Referencing the symbols below, which symbol represents a database?

A) A

B) B

C) C

D) D

E) E

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

57) Choose from the list below the best definition for a process flowchart terminator.

A) The terminator shape marks the start or end of a process.

B) The terminator shape represents an event, or step, within the flow.

C) The terminator shape connects shapes together.

D) The terminator shape represents a yes/no or true/false question that must be answered for the process to continue.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

58) Choose from the list below the best definition for a process flowchart process shape.

A) The process shape marks the start or end of a process.

B) The process shape represents an event, or step, within the flow.

C) The process shape connects shapes together.

D) The process shape represents a yes/no or true/false question that must be answered for the process to continue.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

59) Choose from the list below the best definition for a process flowchart flowline.

A) The flowline marks the start or end of a process.

B) The flowline represents an event, or step, within the flow.

C) The flowline connects shapes together.

D) The flowline represents a yes/no or true/false question that must be answered for the process to continue.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

60) Choose from the list below the best definition for a process flowchart decision shape.

A) The decision shape marks the start or end of a process.

B) The decision shape represents an event, or step, within the flow.

C) The decision shape connects shapes together.

D) The decision shape represents a yes/no or true/false question that must be answered for the process to continue.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

61) Choose from the list below the best definition of the document shape in the additional flowchart shapes.

A) The document shape represents a physical or digital document such as an email, report, purchase order or invoice.

B) The document shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.

C) The document shape represents data storage. Data is input into the database and information is retrieved.

D) The document shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

62) Choose from the list below the best definition of the input/output shape in the additional flowchart shapes.

A) The input/output shape represents a physical or digital document such as an email, report, purchase order or invoice.

B) The input/output shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.

C) The input/output shape represents data storage. Data is input into the database and information is retrieved.

D) The input/output shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

63) Choose from the list below the best definition of the database shape in the additional flowchart shapes.

A) The database shape represents a physical or digital document such as an email, report, purchase order or invoice.

B) The database shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.

C) The database shape represents data storage. Data is input into the database and information is retrieved.

D) The database shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

64) Which of the following defines what a manual input shape in the additional flowchart shapes represents?

A) The manual input shape represents a physical or digital document such as an email, report, purchase order or invoice.

B) The manual input shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.

C) The manual input shape represents data storage. Data is input into the database and information is retrieved.

D) The manual input shape depicts data that is manually input into a system, such as a user typing in their username and password to access the system.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

65) Which of the following defines when the manual operation shape is used?

A) The manual operation shape represents a physical or digital document such as an email, report, purchase order or invoice.

B) The manual operation shape represents data or information coming into the process or leaving the process, such as an order incoming to the bakery.

C) The manual operation shape represents data storage. Data is input into the database and information is retrieved.

D) The manual operation shape is used if the user physically takes an action such as taking a printout of a report and placing it on someone's desk or physically placing freshly baked cookies on a cooling rack.

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

66) "Flowchart ________ are areas within a flowchart that delineate the responsibilities for all activities involved in a business process."

A) swim lanes

B) swim courses

C) race lanes

D) process lanes

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Swim Lanes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

67) "Designing a flowchart with swim lanes also shows the ________ among different contributors."

A) lockdown points

B) handoff points

C) handoff connections

D) lockdown connections

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Swim Lanes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

68) "A swim lane within a flowchart provides clarity and accountability for the activities that belong to specific ________ or ________."

A) payables, receivables

B) vendors, customers

C) employees, departments

D) shareholders, managers

Diff: 1

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Swim Lanes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

69) Choose from the list below the shape that represents an external entity.

A)

B)

C)

D)

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

70) Choose from the list below the shape that represents a process.

A)

B)

C)

D)

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

71) Choose from the list below the shape that represents a data store.

A)

B)

C)

D)

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

72) Choose from the list below the shape that represents a data flow.

A)

B)

C)

D)

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

73) What does the following Data Flow Diagramming shape represent?

A) External entity

B) Process

C) Data store

D) Data flow

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

74) What does the following Data Flow Diagramming shape represent?

A) External entity

B) Process

C) Data store

D) Data flow

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

75) What does the following Data Flow Diagramming shape represent?

A) External entity

B) Process

C) Data store

D) Data flow

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

76) What does the following Data Flow Diagramming shape represent?

A) External entity

B) Process

C) Data store

D) Data flow

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

77) Complete the following sentence. "to capture the detailed complexities of a process, there are ________ different levels to a DFD diagram."

A) 2

B) 3

C) 4

D) 5

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

78) A context diagram is also referred to as a ________ diagram.

A) Level 0

B) Level 1

C) Level 2

D) Level 3

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Knowledge

AICPA: AC: Systems and Process Management

79) Choose from the list below what type of DFD this diagram represents.

A) Level 0

B) Level 1

C) Level 2

D) Level 3

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

80) Choose from the list below what type of DFD this diagram represents.

A) Level 0

B) Level 1

C) Level 2

D) Level 3

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

81) Choose from the list below what type of DFD this diagram represents.

A) Level 0

B) Level 1

C) Level 2

D) Level 3

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

82) Choose from the list below the level that is usually the most detailed.

A) Level 0

B) Level 1

C) Level 2

D) Level 3

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

83) Choose from the list below the level that is the least detailed.

A) Level 0

B) Level 1

C) Level 2

D) Level 3

Diff: 1

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Comprehension

AICPA: AC: Systems and Process Management

84) Reference the Level 0 DFD below. How many processes does this DFD include?

A) 0

B) 1

C) 2

D) 3

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

85) Reference the Level 0 DFD below. How many external entities does this DFD include?

A) 1

B) 2

C) 3

D) 4

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

86) Reference the Level 0 DFD below. How many data stores does this DFD include?

A) 0

B) 1

C) 2

D) 3

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

87) Reference the Level 1 DFD below to answer the following question. Process 1.0: Orders Cookies, would include what from the list below?

A) Customer places order and receives receipt.

B) Accesses inventory details from inventory

C) Process generates a report.

D) Store manager uses the report to create an inventory order.

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

88) Reference the Level 1 DFD below to answer the following question. Process 2.0: Generate Reports, would include what from the list below?

A) Customer places order and receives receipt.

B) Accesses inventory details from inventory

C) Process places inventory order with supplier.

D) Store manager uses the report to create an inventory order.

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

89) Reference the Level 1 DFD below to answer the following question. Process 2.0: Generate Reports, would include what from the list below?

A) Customer places order and receives receipt.

B) Process places inventory order with supplier.

C) Sends report to store manager

D) Store manager uses the report to create an inventory order.

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

90) Reference the Level 1 DFD below to answer the following question. Process 3.0: Orders Inventory, would include what from the list below?

A) Customer places order and receives receipt.

B) Accesses inventory details from inventory

C) Sends report to store manager

D) Store manager uses the report to create an inventory order.

Diff: 2

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Application

AICPA: AC: Systems and Process Management

91) Documentation is a formal record that describes a system or process. Companies use documentation for several reasons. Discuss these reasons.

• Complying with regulation

• Troubleshooting and maintenance

• Consistency across employees' work and how they are trained

• Capturing useable information for process improvements

• Documenting and evaluating internal control activities

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Introduction

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

92) Companies maintain four levels of documentation, with each level computing different elements of the system, and together they provide a holistic view of the systems operations. These levels start at the bottom with the most detailed descriptions of the system's design and move up to the highest level of instructions for how a user interacts with the system. List the four levels of documentation.

• System documentation

• Program documentation

• Operator documentation

• User documentation

Diff: 2

Learning Objective: 8.1 Explain the goals of documenting systems and processes

Section Reference: Introduction

AACSB: Analytic

Bloom's: Analysis

AICPA: AC: Systems and Process Management

93) An organizational chart can be "tall" (vertical) or "flat" (horizontal). Briefly discuss the differences.

Diff: 3

Learning Objective: 8.2 Differentiate among different documentation techniques

Section Reference: Documenting the Business

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

94) Prepare a flowchart from the following narrative:

"A user manually inputs customer records into a database"

Diff: 3

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

95) Prepare a flowchart from the following narrative:

"An inventory report is generated from a database"

Diff: 3

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

96) Prepare a flowchart from the following narrative:

"After Julia's Cookies purchases ingredients for local vendors, the cookie dough is mixed at factories and then frozen. The frozen cookie dough is shipped to regional stores and baked when a customer orders a cookie. If the customer buys the cookie in store, the customer pays for the cookie at the register and receives the cookie at the counter. If the customer orders the cookie through the mobile application, the customer pays for the cookie on the mobile app, and the cookie is delivered to the customer's door by a delivery driver."

Diff: 3

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Shapes

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

97) Prepare a flowchart with swim lanes from the following narrative:

"After Julia's Cookies purchases ingredients for local vendors, the cookie dough is mixed at factories and then frozen. The frozen cookie dough is shipped to regional stores and baked when a customer orders a cookie. If the customer buys the cookie in store, the customer pays for the cookie at the register and receives the cookie at the counter. If the customer orders the cookie through the mobile application, the customer pays for the cookie on the mobile app, and the cookie is delivered to the customer's door by a delivery driver."

Diff: 3

Learning Objective: 8.3 Show how flowcharts illustrate a system or business process

Section Reference: Swim Lanes

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

98) In Data Flow Diagramming, for a data flow to be valid it must follow three rules. What are the 3 rules for a data flow?

• Between a process and an external entity (either direction)

• Between a process and a data store (either direction)

• Between two processes that are guaranteed to be running at the same time

Diff: 3

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Shapes

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

99) A Level 0 DFD is a summary that gives a high-level overview of data flows. The book lists four rules of Level 0 DFDs. What are they?

• Fit to one page.

• Provide a snapshot of the data flow designed to be understood by all business audiences — from stakeholders to developers.

• Only uses external entities, one process that represents the entire system, and data flows; no data stores appear at this level.

• Illustrates the exchange of information between external entities and the system.

Diff: 3

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

100) Prepare a Level 0 DFD from the following narrative.

"A customer will access our Cookie Ordering system via a browser. The customer places an order, a copy is saved, and a copy is sent to the Smart Cookie Bakery. Inventory reports are sent to the Smart Cookie Store Manager. The Smart Cookie Store Manager then places inventory orders with the Suppliers."

Diff: 3

Learning Objective: 8.4 Summarize how data flow diagrams show the flow of information in a system

Section Reference: Levels

AACSB: Analytic

Bloom's: Synthesis

AICPA: AC: Systems and Process Management

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