Chapter 6: Listening

Test Bank

Multiple Choice

1. The most likely objective of critical listening is ______.

a. enjoyment or appreciation

b. comprehension of information

c. deciding whether or not a message is valuable and useful

d. enabling someone to talk about a problem or concern

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Comprehension

Answer Location: Listening Objectives

Difficulty Level: Medium

2. The most likely objective of therapeutic listening is ______.

a. enjoyment or appreciation

b. comprehension of information

c. deciding whether or not a message is valuable and useful

d. enabling someone to talk about a problem or concern

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Comprehension

Answer Location: Listening Objectives

Difficulty Level: Medium

3. Interpreting, the third step in the listening process, consists of ______.

a. receiving sensory stimuli

b. perceiving and focusing on sensory stimuli

c. assigning meaning to sensory stimuli

d. reacting or responding to a message

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

4. Relational listening is best characterized as the ability to ______.

a. accurately paraphrase a message

b. understand how communication affects the relationship and vice versa

c. receive sensory stimuli

d. perceive and focus on sensory stimuli

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Easy

5. In relational listening, a key question the listener might ask himself or herself would be which of these?

a. Does this message correspond with my understanding of this relationship?

b. Am I able to accurately paraphrase this message?

c. Am I able to receive sensory stimuli?

d. Am I able to attend to and process sensory stimuli?

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Application

Answer Location: Relational Listening

Difficulty Level: Hard

6. Physical location and room temperature are typical of ______.

a. environmental listening distractions

b. medium distractions

c. source distractions

d. semantic diversion

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

7. Noise in a cell phone connection, problems with audio in a teleconference, or Internet difficulties with an online videoconference are typical of ______.

a. environmental distractions

b. medium distractions

c. source distractions

d. semantic diversion

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

8. Flashy jewelry, an accent you are not familiar with, or frequent verbal nonfluencies such as “um” and “you know” are typical of ______.

a. environmental distractions

b. medium distractions

c. source distractions

d. semantic diversion

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

9. Listening to and trying to get down every single point and fact a speaker shares while missing the main point of the message is typical of ______.

a. environmental distractions

b. medium distractions

c. factual diversion

d. semantic diversion

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

10. Being distracted by unfamiliar or offensive words in a speaker’s message is typical of ______.

a. environmental distractions

b. medium distractions

c. factual diversion

d. semantic diversion

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

11. If a partner is asked how he or she is doing and gives the response "Fine" but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem.

a. Content or representational listening

b. Selective listening

c. Egocentric listening

d. Experiential superiority

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Application

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

12. Taking notes and being attentive to a lecture only when your instructor says, "This will be on the next quiz," is typical of ______.

a. content or representational listening

b. selective listening

c. egocentric listening

d. experiential superiority

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Application

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

13. Listening to a conversation only to find opportunities to talk about yourself and your own experiences is typical of ______.

a. content or representational listening

b. selective listening

c. egocentric listening

d. experiential superiority

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Application

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

14. Failing to listen attentively to a speaker because you believe you know more than the speaker does is typical of ______.

a. content or representational listening

b. selective listening

c. egocentric listening

d. experiential superiority

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Application

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

15. When you hear an ad promising a “lifetime warranty” on a product and doubt whether or not the offer is “for real,” you are using critical listening to evaluate the message’s ______.

a. plausibility

b. source

c. argument

d. evidence

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Application

Answer Location: Evaluation of Plausibility

Difficulty Level: Medium

16. When you critically examine the verifiability, quantity, and quality of the support for a speaker’s argument, you are evaluating which of the following?

a. Plausibility

b. Source

c. Evidence

d. Context

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Application

Answer Location: Evaluation of Evidence

Difficulty Level: Medium

17. ______ becomes an obstacle to listening when you find a message so complex or confusing that you stop listening.

a. Message complexity

b. Selective listening

c. Egocentric listening

d. Experiential superiority

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

18. Evaluations of ______ include determining such issues as a lack of bias, sufficient expertise, and recency.

a. context

b. quantity

c. assumption

d. quality

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Evidence

Difficulty Level: Medium

19. A message being free of internal contradiction and in harmony with information known to be true is an example of ______.

a. consistency

b. verifiability

c. context

d. accountability

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

20. The process of analyzing and evaluating the accuracy, legitimacy, and value of messages is known as ______ listening.

a. empathic

b. active

c. passive

d. critical

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

21. ______ involves regarding the Other as a separate person of intrinsic worth and value, a human being and not just a ‘human doing’.

a. Respect

b. Empathy

c. Genuineness

d. Unconditional Positive Regard

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

22. ______ is simply as ‘being oneself’ as openly and honestly as possible.

a. Respect

b. Empathy

c. Genuineness

d. Unconditional Positive Regard

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

23. ______ involves ‘getting in contact with another’s world’, understanding their perspectives and feelings.

a. Respect

b. Empathy

c. Genuineness

d. Unconditional Positive Regard

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

24. ______ acknowledges the other person exactly they are, without any judgments or evaluation, just acceptance of their ways of being in the world.

a. Respect

b. Empathy

c. Genuineness

d. Unconditional Positive Regard

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

25. ______ listening involves making a personal relational connection with the source of a message that results from the source and the receiver actively working together to create shared meaning and understanding.

a. Active

b. Passive

c. Critical

d. Engaged

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

26. Examples of ______ listening include standard attempts to be friendly and positive in boilerplate responses to technical support questions and apologies from the bank/airline/hotel after receiving a complaint.

a. active

b. passive

c. disengaged

d. engaged

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

27. The first step in the listening process is the act of ______ sensory stimuli as sound waves that travel from the source of the sound to your eardrums.

a. attending to

b. receiving

c. interpreting

d. engaging

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

28. ______ stimuli occurs when you perceive and focus on stimuli. Despite constant flooding with competing stimuli, you pick up only on some.

a. Attending to

b. Receiving

c. Interpreting

d. Engaging

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

29. The third step in the listening process, ______, is when you assign meaning to sounds.

a. attending

b. receiving

c. interpreting

d. engaging

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

30. Examples of ______ listening include listening to a coworker complain about a customer or client and listening to a neighbor talk about financial difficulties.

a. therapeutic

b. critical

c. passive

d. appreciative

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Application

Answer Location: Listening Objectives

Difficulty Level: Medium

31. On average, people dedicate nearly ______ hours daily to listening-related activities.

a. 8

b. 10

c. 12

d. 14

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Knowledge

Answer Location: Listening and Education

Difficulty Level: Easy

32. People speak on average between ______ words per minute.

a. 25 to 50

b. 100 to 150

c. 250 to 300

d. 400 to 500

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

Multiple Response

1. SELECT ALL THAT APPLY. Which of the following are involved in the three steps in the listening process?

a. Attending

b. Receiving

c. Engaging

d. Interpreting

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Easy

2. SELECT ALL THAT APPLY. Engaged listening involves ______.

a. feeling concerned

b. caring

c. feeling excited

d. wanting to know more

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Engaged and Relational Listening

Difficulty Level: Medium

3. SELECT ALL THAT APPLY. Which is NOT considered an obstacle to listening well?

a. Message complexity

b. Consistency

c. Past experience with the source

d. Experiential superiority

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

4. SELECT ALL THAT APPLY. Effective listening skills are crucial to career success and advancement because ______.

a. most success and achievement from a career standpoint can be connected to effective listening

b. effective listening can be an asset in business meetings, strategy sessions, and customer relations

c. listening is a vital ability in leadership activities

d. employers frequently rank listening as one of the most sought-after skills

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Comprehension

Answer Location: Listening and Career

Difficulty Level: Medium

5. SELECT ALL THAT APPLY. As a critical listener, which criteria must you use to evaluate the evidence of the material being provided?

a. Quality

b. Quantity

c. Assumption

d. Verifiability

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Evidence

Difficulty Level: Hard

6. SELECT ALL THAT APPLY. Which are considered to be objectives of listening?

a. Past experience with the source

b. Relational development and enhancement

c. Enjoyment and appreciation

d. Gaining and comprehending information

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Knowledge

Answer Location: Listening Objectives

Difficulty Level: Medium

7. SELECT ALL THAT APPLY. Which are considered to be objectives of the relational listening approach known as “person-centeredness”?

a. Respect

b. Empathy

c. Genuineness

d. Unconditional Positive Regard

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

True/False

1. People tend to be more critical of messages from individuals of equal status than of those from higher-status individuals.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Source

Difficulty Level: Medium

2. According to research, listening is the communication activity in which we engage most frequently.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Knowledge

Answer Location: Why Is Listening Important?

Difficulty Level: Easy

3. Listening is the most frequently taught communication skill at all educational levels.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Knowledge

Answer Location: Listening and Education

Difficulty Level: Easy

4. Listening is the most frequently used communication skill in secondary and college education.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Knowledge

Answer Location: Listening and Education

Difficulty Level: Easy

5. Listening is used in all symbolic activities except spirituality.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Comprehension

Answer Location: Listening and Education

Difficulty Level: Medium

6. Reflecting is also known as paraphrasing.

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Knowledge

Answer Location: Active Listening

Difficulty Level: Easy

7. Feedback given in response to a message is exclusively verbal.

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Knowledge

Answer Location: Active Listening

Difficulty Level: Easy

8. Active listening is generally sufficient for effective communication.

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Knowledge

Answer Location: Engaged and Relational Listening

Difficulty Level: Medium

9. Critical evaluation encompasses every aspect of daily life and all symbolic activity.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Critical Listening

Difficulty Level: Easy

10. All listening situations entail one objective.

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Comprehension

Answer Location: Listening Objectives

Difficulty Level: Easy

11. Past experience with the source becomes an obstacle to listening when previous encounters with the message source lead people to ignore the message.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

12. Hearing a word that elicits a strong negative response, such as a racial slur, and focusing on your feelings about that word rather than fully attending to the rest of the message is an example of factual diversion.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

13. Content listening occurs when you focus solely on the surface level of meaning and fail to recognize or engage in determining deeper levels of meaning.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

14. The temperature of a room can distract you from fully listening if it happens to be uncomfortably warm or cool. This is an example of environmental distractions.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

15. Critical listening can just as easily result in a positive as a negative valuation of a message.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

16. Employers frequently rank listening as one of the most sought-after skills.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Comprehension

Answer Location: Listening and Education

Difficulty Level: Medium

17. When both partners engage in effective listening, they tend to have more successful, longer-lasting, and more positive relationships.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Comprehension

Answer Location: Listening and Relationships

Difficulty Level: Easy

18. Wandering thoughts are caused not necessarily by lack of interest in the topic but rather by the connection between the rate of speech and the ability to process information, which can directly affect listening comprehension.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

19. Listeners process information at a rate of between 100 and 150 words per minute.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

20. An effective way to overcome this obstacle is to take advantage of the extra time by mentally summarizing what the speaker is saying.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

Short Answer

1. What word is used to describe your reaction to the communication of another person?

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Knowledge

Answer Location: Active Listening

Difficulty Level: Easy

2. Give an example of listening in order to gain and comprehend information.

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Application

Answer Location: Listening Objectives

Difficulty Level: Medium

3. What is the objective of such listening experiences as listening to music or listening to birds chirp?

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Comprehension

Answer Location: Listening Objectives

Difficulty Level: Easy

4. What word describes the part of the active listening process when you perceived and focus on stimuli?

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

5. When a message is free of internal contradiction and is in harmony with information known to be true, it is described as having ______.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

6. Boilerplate apologies from the bank/airline/hotel after receiving a complaint is an example of what type of listening?

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Application

Answer Location: Disengaged listening

Difficulty Level: Medium

7. When you recognize, understand, and address the interconnection of relationships and communication during the listening process, you are practicing what type of listening?

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Knowledge

Answer Location: Relational Listening

Difficulty Level: Easy

8. When the material being provided can be confirmed by other sources or means, it is an indication of ______.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Evidence

Difficulty Level: Hard

9. The skilled, engaged ______ listener has a key advantage over everyone else who believes the one directional and simplistic view of communication as only about speaking and writing

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Evidence

Difficulty Level: Medium

10. ______ occurs when people focus on the points of a message that correspond with their views and interests and pay less attention to those that do not.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

11. ______ occurs when so much emphasis is placed on attending to every detail of a message that the main point becomes lost.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

12. ______ result from auditory and visual characteristics of the message source. Vocal characteristics can distract you from listening to someone’s message.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Knowledge

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Easy

13. A ______ appears legitimate but is actually based on faulty reasoning or insufficient evidence.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

14. Evaluating the ______ of the message is assessing the extent to which it seems legitimate.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

15. Evaluating the ______ of the message indicates that the material being provided can be confirmed by other sources or means.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Evaluation of Consistency

Difficulty Level: Medium

16. ______ listening is a common listening style in a society so focused on deadlines, time, and delivery.

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Knowledge

Answer Location: Relational Listening

Difficulty Level: Medium

17. ______ is the passive physiological act of receiving sound; it takes place when sound waves hit your eardrums.

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Knowledge

Answer Location: Active Listening

Difficulty Level: Easy

18. ______ is the active process of receiving, attending to, interpreting, and responding to symbolic activity.

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Knowledge

Answer Location: Active Listening

Difficulty Level: Easy

19. ______ remains the least taught and most taken for granted type of communication skill.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Knowledge

Answer Location: Listening and Education

Difficulty Level: Easy

20. One of the most recent studies examining the amount of time spent listening found that people dedicate nearly ______ hours daily to listening-related activities, such as talking with friends, attending class, participating in a business meeting, or listening to music.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Comprehension

Answer Location: Listening and Education

Difficulty Level: Medium

Essay

1. Define critical listening.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Comprehension

Answer Location: Critical Listening

Difficulty Level: Easy

2. Define one context in which listening is important in your life, and explain why it is important.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Application

Answer Location: Why Is Listening Important?

Difficulty Level: Medium

3. Identify the communication behaviors one should demonstrate in therapeutic listening.

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Application

Answer Location: Listening Objectives

Difficulty Level: Hard

4. Identify the difference between hearing and listening.

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

5. Define the difference between engaged and disengaged listening.

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Engaged and Relational Listening

Difficulty Level: Medium

6. Describe relational development and enhancement as a listening objective.

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Comprehension

Answer Location: Listening Objectives

Difficulty Level: Medium

7. Wandering thoughts—also known as daydreaming—can be caused by lack of interest in the topic being presented, but not always. Give another reason for such lack of attention and how it can be overcome.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Application

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Hard

8. Describe intrapersonal and interpersonal listening as components of listening in religion and spirituality.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Application

Answer Location: Listening and Education

Difficulty Level: Hard

9. Describe the primary and secondary functions of reflecting, sometimes referred to as paraphrasing, as components of active listening.

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Application

Answer Location: Active Listening

Difficulty Level: Hard

10. Describe how listening is a fundamental element of health care.

Learning Objective: 6.1: Indicate why listening is important enough for an entire chapter.

Cognitive Domain: Application

Answer Location: Listening and Health Care

Difficulty Level: Medium

11. Explain the listening obstacle of experiential superiority.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

12. Explain the listening obstacle of egocentric listening.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

13. Explain the listening obstacle of selective listening.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

13. Explain the listening obstacle of content (representational) listening.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

14. Explain semantic diversion.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

15. Explain the difference between a medium distraction and a source distraction.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

16. Explain factual diversion.

Learning Objective: 6.6: Identify obstacles that people must overcome to listen well and be able to overcome them.

Cognitive Domain: Comprehension

Answer Location: Recognizing and Overcoming Listening Obstacles

Difficulty Level: Medium

17. Explain how you can evaluate the evidence of an argument as a critical listener.

Learning Objective: 6.5: Define critical listening, and know why it is so important.

Cognitive Domain: Application

Answer Location: Evaluation of Consistency

Difficulty Level: Hard

18. Explain the components of the relational listening approach known as “person-centeredness”.

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium

19. Identify the communication behaviors one should demonstrate in relational development and enhancement.

Learning Objective: 6.2: State the objectives of listening.

Cognitive Domain: Comprehension

Answer Location: Listening Objectives

Difficulty Level: Medium

20. What are two purposes of reflecting?

Learning Objective: 6.3: Define what it means to listen actively.

Cognitive Domain: Comprehension

Answer Location: Active Listening

Difficulty Level: Medium

21. With relational listening, list three questions to consider when receiving a message.

Learning Objective: 6.4: Distinguish between engaged and relational listening.

Cognitive Domain: Comprehension

Answer Location: Relational Listening

Difficulty Level: Medium