Ch4 Exam Prep Communication Skills Interpersonal, Written, - Canadian Personal Care Provider 1e Complete Test Bank by Francie Wolgin. DOCX document preview.
Chapter 4
Communication Skills: Interpersonal, Written, and Electronic
Multiple Choice Questions
1. Examples of non-verbal communications that may tell a story better than
words are:
A) body movements.
B) facial expressions.
C) hand movements.
D) all of the above
2. The parents of a child seem to be worried about something concerning their
Child, however, they do not tell you about their worry. You should:
A) report the things you see as a pattern of change to your immediate supervisor.
B) press the parents for an answer.
C) tell the doctor about the parent’s concern.
D) ask the child about his/her parent’s concerns.
3. When communicating with patients, which of the following is NOT
correct?
A) using a high-pitched tone of voice
B) using body language that communicates energy, confidence, and a
willingness to help
C) using language the patient can understand
D) making eye contact and using positive facial expressions
4. When answering a patient's call signal
A) consider the condition of the patient before you break your routine.
B) ask a nurse to respond.
C) call out to the patient that you are coming.
D) it is important to answer without delay and go to the patient in a quiet and friendly way.
5. A key to being successful as a personal care provider is:
A) using good communication skills.
B) agreeing with everyone.
C) always asking questions.
D) none of the above
6. According to your textbook, as a personal care provider, you will find it easier to form positive relationships if you demonstrate the following:
A) courtesy, openness, attentiveness, and genuineness
B) humor, openness, and empathy
C) courtesy, openness, tact, attentiveness, genuineness, and empathy
D) respect, attentiveness, and tact
7. Accurate phone messages require that you record the following?
A) name of the person being called
B) the caller's name and phone number
C) the time and date the call was received
D) all of the above
complete and accurate.
8. When answering a patient's call signal
A) consider the condition of the patient before you break your routine.
B) ask a nurse to respond.
C) call out to the patient that you are coming.
D) it is important to answer without delay and go to the patient in a quiet and friendly way.
complete and accurate.
9. Reporting exactly what you measure or observe is called ________
reporting.
A) objective
B) subjective
C) clinical
D) basic
10. The continuous process of gathering information about the patients change
of condition uses the ability to see, hear, smell, and touch and is called:
A) interest.
B) observation.
C) body movement.
D) respect.
11. When documenting on your client, it is important to remember to:
A) end all entries with the correct date and time
B) avoid making changes to clients’ grammar or content
C) use pencil in case errors occur
D) erase information, remove pages, or delete files from a client’s record if incorrect
12. Which of the following would be considered an example of appropriate documentation?
A) Mr. Roberts may be developing pneumonia or some other type of respiratory illness
B) Mrs. Delcara seems to have a big pressure area on her left heel that is increasing very rapidly
C) Mrs. Barbaray appears to be warm and is sweating a lot
D) Mr. Ellis had a bowel movement that was white; a specimen was collected.
- One of the benefits of using an electronic medical-record system is that they:
- are accessible for many caregivers
- eliminate the need for confidentiality
- prevent other specialists from accessing client information
- are inexpensive to implement
considerations for confidentiality
- Electronic medical-records:
- are rarely used due to high costs
- are very difficult to ensure confidentiality
- provide easier access for health-care providers and more consistent care for clients
- eliminate the need to write orders from various locations
considerations for confidentiality
True/False Questions:
1. To communicate well with clients, show an interest in what they are saying by talking with the client, rather than just to or at him/her.
2. The personal care provider must exhibit emotional control by remaining calm in the presence of another individual that may upset him/her.
3. Communication between the personal care provider and the client can fail due to the demonstration of gestures that have different, and often offensive, meanings in other cultures
4. Closed ended questions are questions which usually illicit a more detailed response from clients
5. Tact is doing and saying the right things at the right time.
Visitors
6. Constructive criticism is feedback or advice that is meant to improve, correct or help the receiver communicate more effectively.
Visitors
7. When answering the telephone within their agency or workplace, the personal care provider can write the message down later when they have more time.
is complete and accurate.
8. It is necessary for the personal care provider to identify themselves when answering the telephone in their agency or workplace.
is complete and accurate.
9. Objective reporting means interpreting what you observe.
10. When you make patient observations, use your sight and hearing, but do not rely on your sense of smell.
11. As a personal care provider, you are responsible for accurately documenting and recording your work.
appropriate medical terminology, the correct format for date and time, and the
acceptable manner for correcting documentation errors.
12. Reporting exactly what you observe is called subjective reporting.
appropriate medical terminology, the correct format for date and time, and the
acceptable manner for correcting documentation errors.
13. Health care institutions use computer documentation systems for ordering, reporting, and documenting patient care.
considerations for confidentiality
14. When documenting care with a computerized system, confidentiality is no longer a concern.
considerations for confidentiality
15. The "brain" of the computer is the central processing unit.
considerations for confidentiality
Document Information
Connected Book
Canadian Personal Care Provider 1e Complete Test Bank
By Francie Wolgin