Chapter 15
Patient Education
Multiple Choice Questions
1. | Patient education brochures should not exceed the ____ reading level.
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2. | An advantage of patient education is that ____.
A. | it allows patients to take a passive role in their medical care |
B. | patients previously educated can educate other patients |
C. | anyone can educate the patient, even a friend |
D. | it results in greater compliance with prescribed treatment programs |
E. | it slows the recovery period from illness, disease, or injury |
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3. | Which of the following is an example of how a medical office benefits from patient education?
A. | Patients are charged for patient education, so the office makes more money. |
B. | Compliance with preoperative education lessens the chance that the procedure will have to be rescheduled. |
C. | Patients call the office more frequently with questions. |
D. | Office personnel can develop printed material based on their own life experiences. |
E. | Office staff can spend more time on the telephone. |
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4. | An important advantage of consumer education is that ____.
A. | Americans have become more aware of the importance of good health |
B. | the need for medical care has been reduced |
C. | insurance companies are evaluating patients' knowledge of healthcare |
D. | more consumers are going into healthcare-related occupations |
E. | consumers are willing to drop healthcare insurance coverage |
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5. | Consumer education ____.
B. | is effective only when presented in seminars |
C. | is geared, in both content and language, toward the average person |
D. | is primarily available to college students |
E. | is more effective when targeted to elderly patients |
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6. | Patient health education should include ____.
A. | steps to protect against illness and injury |
B. | ways to make more money on the job |
C. | legal advice on divorce |
D. | ideas for meeting someone of the opposite sex |
E. | ways to minimize contact with healthcare personnel |
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7. | Which of the following guidelines should be incorporated when educating patients about health habits?
A. | A high-fat and low-fiber diet |
B. | Smoking no more than 1 pack per day |
D. | 7 to 8 hours of sleep a night |
E. | Limiting fruits and vegetables in the diet |
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8. | Tips for preventing injury at home include ____.
A. | storing all chemicals in containers other than the original containers |
B. | avoiding the use of strips that stick to the bathtub floor |
C. | using long electrical cords and speaker wires |
D. | keep lighting low and intimate in rooms and hallways |
E. | using outlet covers when outlets are not in use |
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9. | Which statement would be appropriate for the medical assistant to include when teaching a patient about the proper use of medications?
A. | "You may mix medications without checking with your physician." |
B. | "If you do not take your medications as instructed, you may experience dangerous side effects." |
C. | "If you miss a dose of your medication, take two doses when you remember it." |
D. | "A prescription is just a guideline and does not have to be followed exactly." |
E. | "It is okay to share your medication with your family if they have the same symptoms you have." |
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10. | When teaching a patient how to lift a heavy object properly, which of the following instructions would be included?
A. | Avoid letting your legs do the lifting |
B. | Carry the object away from your body |
C. | Bend at the knees, not at the waist |
D. | Let your back muscles do the lifting |
E. | Use your arm muscles to do the lifting |
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11. | Which of the following occupations might put a patient at risk for injury because of having to sit for long periods?
A. | Physical education teacher |
D. | Lawn maintenance technician |
E. | Clinical medical assistant |
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12. | An important instruction to include when providing health education to a secretary is to ____.
A. | eat a diet low in fiber |
B. | smoke no more than 1 pack of cigarettes per day |
C. | get up, stretch, and walk down the hall periodically |
D. | take several rest periods at your desk every day |
E. | spend several hours each day working at the computer |
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13. | Preventive healthcare includes health-promoting behaviors, screening, and ____.
A. | treatment for individual symptoms |
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14. | The first level of disease and illness prevention is ____.
A. | adopting health-promoting behaviors |
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15. | Teaching health-promoting behaviors includes ____.
D. | symptoms and warning signs of disease |
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16. | Teaching a patient about cancer prevention is an example of educating about ____.
B. | health-promoting behaviors |
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17. | The second level of disease prevention is ____.
D. | Health-promoting behaviors |
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18. | The third level of disease prevention is ____.
A. | health-promoting behaviors |
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19. | Which of the following involves diagnostic testing of a patient who is typically free of symptoms?
D. | Management of an illness |
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20. | An example of a screening test is ____.
B. | teaching a patient the warning signs of cancer |
C. | a stroke rehabilitation program |
E. | teaching health-promoting behaviors |
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21. | An example of the third level of disease prevention is ____.
A. | teaching a patient the warning signs of cancer |
B. | a Pap smear for women and prostate exams for men |
C. | a pain management program for patients with arthritis |
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22. | A benefit of the patient information packet is that it ____.
A. | promotes better compliance with treatment programs |
B. | helps patients feel more comfortable with the qualifications of the healthcare professionals who are caring for them |
C. | can answer a treatment question that may come up during an office visit |
D. | encourages patients to help themselves achieve better health |
E. | identifies home remedies that can be used as an alternative to seeing the physician |
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23. | Details such as education, internship, and residency of a physician or any licensed practitioner working in the office are found in which section of the patient information packet?
B. | Physician's Qualifications |
C. | Description of the Practice |
D. | Introduction to the Office Staff |
E. | Appointment Scheduling |
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24. | Which section of the patient information packet is especially important in a specialty practice?
A. | Appointment Scheduling |
C. | Description of the Practice |
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25. | Patient guidelines for surgery include ____.
A. | informing the patient of specific dietary restrictions |
B. | asking patients to refrain from cigarette smoking for 2 hours before surgery |
C. | telling the patient to leave his/her money in the nightstand in her hospital room |
D. | discouraging bathing the morning of surgery |
E. | explaining that the patient will be able to drive home after the surgery |
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26. | Which of the following types of preoperative teaching gives patients a description of the physical sensations they may have during a procedure?
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27. | Mr. Hendricks has just been informed that he needs surgery to remove a growth on his thyroid. He is nervous about the need for surgery and asks you what will happen during the surgery. He also wants to know why the surgery is necessary. What type of teaching should you use to answer Mr. Hendricks?
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28. | Which of the following types of preoperative teaching supplies details about the surgical procedure?
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29. | In which type of teaching will a medical assistant describe a technique to the patient, demonstrate it, and then ask the patient to repeat the demonstration?
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30. | Which type of teaching should be used to demonstrate cleaning and dressing a wound postoperatively?
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31. | In which type of teaching should the patient do a return demonstration of the technique you have taught?
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32. | Which of the following has the greatest adverse effect on the learning process during preoperative education?
A. | The patient's economic status |
B. | Who is providing the education |
C. | Teaching that takes place too far in advance of the surgery |
D. | The patient's fear and anxiety |
E. | The type of surgery the patient will have |
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33. | Which of the following tips is especially useful when you are providing preoperative education?
A. | Present the instructions using appropriate medical and technical terminology |
B. | Avoid including family members in the teaching |
C. | Stress both the positives and the negatives of the proposed surgery in your teaching |
D. | Allow extra time for repetition and reinforcement of the material |
E. | Promise the patient a specific outcome as a result of the surgery |
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34. | The key to the success of any educational process is ____.
A. | verifying that patients have actually understood the information |
B. | how well the patient does after surgery |
C. | the patient's level of education |
D. | the interest and support conveyed by the presenter of the teaching |
E. | how much written material the patient is given to study |
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35. | The types of teaching used in patient education are factual, sensory, and ____.
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36. | Which type of preoperative teaching includes detailed restrictions on diet or activity that may be necessary both before and after surgery?
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37. | Which of the following may help a patient visualize exactly how surgery will correct his problem?
C. | Educational newsletter |
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38. | Some practices provide simplified versions of their patient information packet for patients ____.
A. | with hearing impairments |
B. | who do not understand English |
C. | with visual impairments |
D. | who will undergo surgical procedures |
E. | who are under the age of 12 |
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39. | Developing an education plan will ensure that ____.
A. | all patient healthcare needs are met |
B. | the patients will keep their appointments |
C. | the patients will take medicines as prescribed |
D. | the patients will do well in their adult education classes |
E. | all of the patients' educational needs will be addressed |
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40. | For best results, you should match learning materials to the patient's needs and level of ____.
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41. | The medical assistant is conducting preoperative patient education for Mrs. Benson, a 76-year-old who is having a hip replacement. The medical assistant included Mrs. Benson’s husband in the teaching, but both of the Bensons seem a little vague on the details. The medical assistant is concerned that after the procedure, neither of them will remember the postoperative instructions. What can the medical assistant do to help them remember and comply with the postoperative instructions?
A. | Repeat the instructions several times during the preoperative office visit |
B. | Cancel surgery until Mrs. Benson can repeat the instructions accurately |
C. | Provide written instructions and tell the Bensons to call the office if they have questions |
D. | Document their understanding in the medical record |
E. | Visit Mrs. Benson in postop to review the instructions again |
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42. | Mr. Binder is given information that is available in the office about his new diagnosis of congestive heart failure, but he is requesting more information. What should you do?
A. | Answer his questions yourself |
B. | Tell him no other information is available |
C. | Tell him to look it up on the Internet |
D. | Refer him to a health organization or association related to his illness |
E. | Lend him a medical textbook that explains congestive heart failure |
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43. | The amount and type of patient education a medical assistant provides is decided by her place of employment and ____.
D. | ability to perform research |
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44. | The medical assistant performs patient preoperative education for Mrs. Franklin, who is scheduled for exploratory surgery to find the cause for abnormal lab results and her extreme pain. After explaining the surgery to her, the MA asks if she has any questions; she says, “What exactly do they expect to find? Is it bad?” How should the MA respond?
A. | “They are probably looking for signs that you have some type of organ cancer.” |
B. | “Well, it must be pretty bad, or they wouldn’t be doing the surgery.” |
C. | “I am not sure. Would you like to discuss this further with the surgeon?” |
D. | “The purpose of exploratory surgery is to fix whatever is wrong with you.” |
E. | “I can’t be sure, but from what I see in your chart, it could be very serious.” |
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45. | The three domains of learning are the cognitive domain, the affective domain, and the ____ domain.
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46. | Theoretical or practical understanding of a subject and the ability to recall it is part of which learning domain?
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47. | Davis is dreading his upcoming knee surgery. He just knows that something will go wrong and he will end up on crutches for the rest of his life. Teena, the medical assistant, patiently explains again why the surgery is needed and encourages Davis to think positively about the outcome. Which learning domain is Teena teaching to?
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48. | Wayne is learning to eat better foods, increase the amount of exercise he gets, and take his medication regularly. Into which learning domain do these skills fall?
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49. | Learning falls in to three main categories that are known as the ____ of learning.
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Fill in the Blank Questions
50. | A medical facility frequently works with community ________ that provide needed services to patients.
________________________________________ |
51. | The goal of patient education is to help patients help themselves attain better ________.
________________________________________ |
52. | Whenever giving printed materials to a patient, it should be ________ in the medical record exactly which brochure, pamphlet, or leaflet was given to the patient.
________________________________________ |
53. | The patient education ________ ensures that all patient educational needs will be addressed.
________________________________________ |
54. | As a result of ________ education geared toward the average person, many people are taking a greater responsibility for their own health and well-being.
________________________________________ |
55. | The second level of disease prevention is ________, which allows for early diagnosis and treatment of certain diseases.
________________________________________ |
56. | The office ________ of patient care means the system of values and principles the office has adopted in its everyday practices. This should be described in the patient information packet.
________________________________________ |
57. | Adoption of health-promoting behaviors is the ________ level of disease and illness prevention.
________________________________________ |
58. | The third level of disease prevention involves ________ and management of an existing illness to maintain functionality and avoid further disability.
________________________________________ |
59. | In the patient information packet, the office ________ policy should be included in the Patient Confidentiality Statement section.
________________________________________ |
60. | Even if patients understand the patient education materials, they have the right to ________ treatment and information.
________________________________________ |
61. | Patients may have different beliefs about the causes and treatments of illness that can affect their treatment expectations. It is important to understand and respect their ________ beliefs when providing patient education.
________________________________________ |
62. | The medical assistant may be responsible for educating and preparing patients for surgery and must verify that patients have all the information needed from an educational and ________ standpoint.
________________________________________ |
63. | Preoperative education increases the patient's overall ________ with care and helps reduce anxiety and fear.
________________________________________ |
64. | Details of a surgical procedure are given by ________ teaching, which also includes restrictions on diet and activity needed before and after surgery.
________________________________________ |
65. | A demonstration of wound care for the postoperative period is done through ________ teaching.
________________________________________ |
66. | The process of teaching a new skill by having a patient observe and imitate is called ________.
________________________________________ |
67. | A(n) ________ model enables a patient to see the body structure and how the surgical procedure will help correct the problem.
________________________________________ |
68. | The key to the success of any educational process is to ________ that the patient has actually understood the information.
________________________________________ |
69. | Patient education encourages patients to take a(n) ________ role in their medical care.
________________________________________ |
70. | Learning by practicing to perform a new skill is part of the ________ learning domain.
________________________________________ |
71. | Describing the physical sensations a patient may have during or after surgery is a form of ________ teaching.
________________________________________ |
Multiple Choice Questions
72. | Which of the following is an especially effective tool that can help teach a patient about complex subjects and procedures, such as breast self-examination?
C. | Online health information |
E. | Educational newsletters |
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73. | The second level of disease prevention includes which of the following?
A. | Forming healthy habits |
B. | Screening for early diagnosis |
C. | Maintaining functionality |
E. | Health promoting behaviors |
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Fill in the Blank Questions
74. | The meals-on-wheels food program for the elderly is considered a __________ service or resource.
________________________________________ |
75. | Patients must receive information about their treatment options from the ___________ prior to any surgical procedures.
________________________________________ |