Test Bank

Chapter 10: Web-based Practice (Nadia Islam and Gilbert Richards)

Multiple Choice

1. What are two names given to web-based social work practice?

a. Online counseling and tele-services

b. Online psycho educational interventions and home care

c. Internet operated therapeutic software and simulations

*d. e-Health and tele-mental health

Cognitive Domain: Knowledge

Answer Location: Web-based social work practice

Question Type: MC

2. Which of the following does not convey what social workers do online with clients?

a. Online therapy

b. Web-based education

*c. Internet-operated therapeutic software

d. Cyber therapy

Cognitive Domain: Knowledge

Answer Location: Web-based social work practice

Question Type: MC

3. What are the two concepts that are derived from Richards and Vigano’s 2012 definition of web-based social work?

a. Conducted over the internet and promotion of physical and mental health

*b. Virtual delivery of clinical interventions and uses computer-mediated communication technologies

c. Use of computer-mediated communication technologies and encompasses a range of internet interventions

d. Promotion of physical and mental health and virtual delivery of clinical interventions

Cognitive Domain: Knowledge

Answer Location: Web-based social work practice

Question Type: MC

4. What three stages of treatment are covered in interactive, online web-based social work practice?

*a. Prevention, treatment, and maintenance

b. Blogging, self-guided interventions, and software

c. Building rapport, explore confidentiality, and closure

d. Preparation, building rapport, and termination

Cognitive Domain: Knowledge

Answer Location: Web-based Social Work Practice

Question Type: MC

5. What are three common interventions in web-based social work practice?

a. Self-guided care, videos, and books

b. Blogs, support groups, and self-guided care

*c. Software, blogs, and smart phone applications

d. Phone calls, psycho-educational websites, and computer-based tests

Cognitive Domain: Knowledge

Answer Location: Web-based social work practice

Question Type: MC

6. What is the best practice in tele-mental health care from Grady et al. (2011)?

a. Vlogging

*b. Two-way interactive videoconferencing

c. Support group chat rooms

d. Online gaming

Cognitive Domain: Comprehension

Answer Location: Web-based Social Work Practice

Question Type: MC

7. What interventions include services that are static, automated, and use online mechanisms to identify criteria for diagnosis?

*a. Web-based psychoeducational interventions

b. Web-based self-guided interventions

c. Web-based diagnostic interventions

d. Web-based telecare interventions

Cognitive Domain: Comprehension

Answer Location: Web-based Social Work Practice

Question Type: MC

8. What type of team is typically used in a university tele-health program or center?

a. Interactive team

b. Academic and teaching team

c. HIPAA team

*d. Multidisciplinary team

Cognitive Domain: Comprehension

Answer Location: USC Telehealth

Question Type: MC

9. Who is an online individual who serves in the capacity of receptionist for web-based social work practice?

a. Receptionist

*b. Navigator

c. Case manager

d. Desk clerk

Cognitive Domain: Knowledge

Answer Location: Rapport and Therapeutic Alliance

Question Type: MC

10.What are the three most common therapy approaches used in web-based social work practice?

*a. Motivational interviewing, problem solving therapy, and cognitive behavioral therapy

b. Problem solving therapy, task centered practice, and dialectic behavior therapy

c. Mindfulness therapy, motivational interviewing, and cognitive behavioral therapy

d. Cognitive behavioral therapy, solutions-focused therapy, and motivational interviewing

Cognitive Domain: Comprehension

Answer Location: Biopsychosocial Assessment

Question Type: MC

True/False

1. In conducting online biopsychosocial assessment, social workers pay attention to facial expressions, hand gestures, and body movements.

*a. True

b. False

Cognitive Domain: Knowledge or Comprehension

Answer Location: Biopsychosocial Assessment

Question Type: TF

2. The USC Telehealth Program ensures that they use secure HIPPA-compliant video technologies to deliver services.

*a. True

b. False

Cognitive Domain: Knowledge or Comprehension

Answer Location: SC Telehealth

Question Type: TF

3. Clients engaged in tele-mental health should conduct meetings only from their homes.

*a. True

b. False

Cognitive Domain: Comprehension

Answer Location: SC Telehealth

Question Type: TF

4. The role of the navigator may include welcoming the client, explaining technology, and obtaining electronic signatures.

*a. True

b. False

Cognitive Domain: Knowledge

Answer Location: Rapport and Therapeutic Alliance

Question Type: TF

5. In web-based social work practice, rapport begins in the first session.

a. True

*b. False

Cognitive Domain: Knowledge

Answer Location: Rapport and Therapeutic Alliance

Question Type: TF

6. Transference and countertransference challenges occur for social workers because they unrealistically transfer their past feelings and desires to the client.

a. True

*b. False

Cognitive Domain: Knowledge

Answer Location: Transference and Countertransference Issues

Question Type: TF

7. Web-based social work practice has its strongest implications with individuals and families lacking access to quality mental health care.

*a. True

b. False

Cognitive Domain: Comprehension

Answer Location: Mezzo Practice

Question Type: TF

8. Research has found that there are significant differences in the working alliance and the outcomes between clients in face-to-face, telephone, and video therapy.

a. True

*b. False

Cognitive Domain: Comprehension

Answer Location: Introduction

Question Type: TF

Short Answer

Type: S

1. When it is said that more research is needed in web-based social work practice, what are two areas that specifically need attention?

*a. There is need for more research in web-based social work practice. The two areas that are important are 1) assessing efficacy and effectives in differences in treatment, and 2) paying attention to how cognitive behavioral interventions are adapted to fit the development of therapeutic relationships online.

Cognitive Domain: Comprehension

Answer Location: Conclusion

Question Type: SA

Type: S

2. What happens during transference and countertransference experiences?

*a. During experiences of transference and countertransference, the social worker distorts perceptions of client’s characteristics in their conscious or unconscious thoughts and feelings.

Cognitive Domain: Knowledge

Answer Location: Transference and countertransference

Question Type: SA

Type: S

3. What are the three areas of focus in web-based social work practice?

*a. The three areas of focus in web-based social work practice are 1) that it’s conducted over the internet, 2) it encompasses a broad range of internet-supported therapeutic interventions, and 3) it promotes physical and mental health.

Cognitive Domain: Knowledge

Answer Location: Introduction

Question Type: SA

Essay

Type: E

1. What are the preparatory steps taken for a web-based session?

*a. In an online therapeutic session, there are many preparatory factors even before the session begins with the client. This includes 1) Navigator gathers info and documents, 2) Practitioner hosts pre-audio and video checks, 3) Practitioner and client verifies rooms for safety, lighting, seating, interruptions, other electronic devices, 4) Practitioner wears pale, solid color clothing, and 5) Prepare client for possible glitches

Cognitive Domain: Knowledge

Answer Location: Rapport and Therapeutic Alliance

Question Type: ESS

Type: E

2. Describe and explain the rationale of some of the ethical and legal concerns of doing web-based social work practice.

*a. There are countless concerns regarding ethical and legal issues in web-based social work practice. The most common is the misrepresentation of the identities of the person in therapy or who are mandated to attend. Having not seen or met the client, the social worker must trust that the client is who they say they are. Another factor is the fulfillment of mandated reporting responsibilities. With a lot of technology to navigate, a practitioner can easily forget to comply with mandated expectations. Lastly, with an over-reliance on technology and barriers to access, there can be a large portion of the session focused not on therapy and its effective use to affect the client positively, but on the proper use of technology.

Cognitive Domain: Comprehension

Answer Location: Legal and Ethical Concerns

Question Type: ESS