Ch1 – Test Questions & Answers | Connecting Process And

Chapter 1: Connecting Process and Principles in the 21^st Century

Multiple Choice

1. Individuals who are high in communication competence will most likely have __________ of communication behaviors.
2. a wide range
3. a narrow range
4. an innate set
5. a universal set

Learning Objective: 1.1 Explain how communication competence allows you to make connections with the outside world.

Topic: Communication: Making Connections

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. In our daily lives, the most essential aspect of communication is its ability to __________.
2. inform
3. display emotion
4. make connections
5. persuade

Learning Objective: 1.1 Explain how communication competence allows you to make connections with the outside world.

Topic: Communication: Making Connections

Difficulty Level: Easy

Skill Level: Remember the Facts

1. The greatest communication competence is demonstrated by which individual?
2. Janie, who likes to send her mom funny Snapchat videos every day
3. Ramone, who prefers talking to his friends face-to-face
4. Lana, who subscribes to multiple celebrity Twitter feeds
5. Drew, who successfully exchanges a variety of messages with a diverse group of coworkers

Learning Objective: 1.1 Explain how communication competence allows you to make connections with the outside world.

Topic: Communication: Making Connections

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. The principles of persuasive speaking were first studied by __________.
2. social scientists after the conclusion of WWII
3. religious leaders during the European Middle Ages
4. the rhetoricians of ancient Greece and Rome
5. followers of Buddha, who advised his disciples to avoid “harsh speech”

Learning Objective: 1.2 Define communication.

Topic: What Is Communication?

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Communication is a diverse discipline involving a range of behaviors and situations. The common thread connecting all of these behaviors and situations is __________.
2. classical rhetoric
3. public speaking
4. human symbolic interaction
5. organizational behavior

Learning Objective: 1.2 Define communication.

Topic: What Is Communication?

Difficulty Level: Easy

Skill Level: Remember the Facts

1. What term refers to the delivery systems, such as the Internet and telephone lines, used for mass and mediated communication?
2. methods
3. modes
4. processes
5. communications

Learning Objective: 1.2 Define communication.

Topic: What Is Communication?

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Ivy is taking a communications class because she wants to improve her public speaking ability as well as her listening skills. Which component of communication is Ivy interested in?
2. principles
3. process
4. channels
5. delivery system

Learning Objective: 1.2 Define communication.

Topic: What Is Communication?

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Which statement accurately reflects the process of becoming a competent communicator?
2. It is a lifelong endeavor.
3. It is inherited from our parents.
4. It is a natural ability.
5. It can be easily accomplished.

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Easy

Skill Level: Remember the Facts

1. A likely benefit of enhancing your communication competence is the ability to __________.
2. reduce the number of connections in your life
3. avoid all interpersonal conflict
4. communicate meaningfully with a culturally diverse group
5. eliminate nonverbal content from your messages

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Easy

Skill Level: Remember the Facts

1. What advantage does using social media offer to competent communicators?
2. simplifies our social networks
3. allows anonymity
4. reduces communication costs
5. facilitates interaction and connection

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Kylie keeps in touch with many different people on Facebook and Instagram. This includes some family members, most of her friends, a few coworkers, and the members of a group dedicated to modern dance. Collectively, these groups are known as __________.
2. an interest group
3. a social network
4. a society
5. a social platform

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. In his job interview, Dave was surprised to be asked if he could explain ideas clearly and give direction to others. In other words, Dave is being asked about his __________ skills.
2. persuasive
3. communication
4. analytical
5. social

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. In a business setting, using someone else's words or ideas without attribution is considered __________.
2. standard practice
3. ethical
4. plagiarism
5. libel

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Aristotle, a Greek rhetorician, argued that communication was most powerful when a speaker’s character, or __________, was engaged in presenting truth.
2. ethos
3. pathos
4. logos
5. kairos

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Easy

Skill Level: Remember the Facts

1. What demographic information supports the idea that multicultural communication has become increasingly important?
2. The U.S. population was once characterized by a white majority with European roots.
3. Less than 1 percent of the current population is American Indian.
4. Census projections show an increase in Hispanic/Latino and Asian numbers in the near future.
5. The total U.S. population has increased from 303 million in 2010 to 316 million in 2016.

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Understanding that communication is ever-changing and capable of effecting change demonstrates which fundamental principle of communication?
2. Communication can be intentional or unintentional.
3. Communication is transactional.
4. Communication is a system.
5. Communication is a process.

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Bailey notices that her typically soft-spoken supervisor has been yelling at her and several of her coworkers. She speculates that problems at home may be impacting her supervisor’s work relationships. This speculation best illustrates the principle that communication is __________.
2. transactional
3. intentional
4. a process
5. a system

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Difficult

Skill Level: Apply What You Know

1. How can the communication system be compared to the human body system?
2. All of its elements are independent.
3. The components seldom interact with each other.
4. Together, its elements form one complex system.
5. A malfunction in one area does not affect the output.

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. What element of communication demonstrates that it is transactional?
2. changes constantly
3. sometimes unintentional messages are sent
4. parts act interdependently to form a whole
5. encoding and decoding happen simultaneously

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. When the professor looks around the room, she sees that many students look puzzled and decides to rephrase the concept she just presented. This scenario demonstrates which fundamental principle of communication?
2. Communication can be intentional or unintentional.
3. Communication is transactional.
4. Communication is a system.
5. Communication is a process.

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. When a message is received by someone other than the specific targeted receiver(s), we say that this communication is __________.
2. unintentional
3. transactional
4. intentional
5. linear

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

1. The statement, “Communication is a process” implies that __________.
2. communication can be intentional or unintentional
3. communication is ever-changing
4. the elements of communication work together to form a whole
5. communication is linear

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Which component of communication encodes the meaning into a message?
2. channel
3. receiver
4. source
5. context

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

1. When Sebastian tells his boss that he won't be in tomorrow because he has jury duty, he fidgets and can't look her in the eye. Sebastian's nonverbal behaviors are part of __________.
2. the channel
3. the receiver
4. the noise
5. the message

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Dr. Halliday is presenting a lecture to an audience of over 100 students. She asks, “Can you hear me?” and Courtney, who is sitting in the back row, nods. What component of the communication process does Courtney’s response illustrate?
2. message
3. noise
4. channel
5. feedback

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. After her friend texted her and said, “We need to talk,” Erin began analyzing and interpreting what the message meant. This process is known as __________.
2. encoding
3. internalizing
4. decoding
5. listening

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Although the topic was the same, the presentation that Jon gave during the staff meeting was much more technical than the presentation he gave later that day to a client. The difference between these two presentations was likely due to which communication factor?
2. the context
3. the noise
4. the channel
5. the source

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Parul just had a lengthy argument with her brother. In this communication transaction, Parul is __________.
2. a receiver
3. a receiver and a source
4. a channel
5. a channel and a source

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. What type of communication takes place any time we evaluate or attempt to understand the interaction occurring within us?
2. mass communication
3. intrapersonal communication
4. interpersonal communication
5. public communication

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal,

interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Before school, Max reminds his son to take his lunch money off the counter and put it in his backpack. This is an example of what type of communication?
2. an interview
3. dyadic communication
4. small-group communication
5. public communication

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal,

interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. News reporters, anchors, or book authors communicate with or to a very large number of people via newspaper, television, or books. This example best illustrates __________.
2. mass communication
3. intrapersonal communication
4. public communication
5. dyadic communication

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal,

interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. The communication occurring in a political rally or religious service is a type of __________.
2. intrapersonal communication
3. public communication
4. small group communication
5. dyadic communication

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal,

interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. What element is always present during mass communication?
2. about 5 to 7 people are receivers
3. meaning is shared between people in a relationship
4. a professional communicates via a traditional media outlet
5. feedback is continuous

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal,

interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. What is a hallmark of communication via social media?
2. meaning is shared between people in a relationship
3. communication occurs on a digital platform
4. a large audience is always present
5. communication is formal and highly structured

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal,

interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Tamara and her husband disagree about having children: he wants them and she doesn't. But Tamara is sure that if they just talk about it, the conflict can be easily resolved. In this situation, Tamara seems to believe which myth about communication?
2. Communication is reversible.
3. Quantity means quality.
4. Meaning is in the words we use.
5. Communication is a cure-all.

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. April sees the same political commercial so many times that she tunes out its message. This refutes which communication misconception?
2. Quantity means quality.
3. Communication is a cure-all.
4. We have a natural ability to communicate.
5. Communication is reversible.

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. As competent communicators, we must keep in mind that meanings are in __________.
2. grammar
3. syntax
4. people
5. words

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

1. The ability to communicate well is __________.
2. universal
3. inherited
4. natural
5. learned

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

1. The text cautions that when sending an email, you must verify that all the recipients are supposed to receive your message. This is because all communication is __________.
2. unintended
3. irreversible
4. intended
5. reversible

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. The range of behaviors we choose from when connecting with others is referred to as our communication __________.
2. repertoire
3. environment
4. competence
5. context

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

Essay Questions

1. Define communication competence. Provide at least one personal example showing how you have benefitted from it.

Learning Objective: 1.1 Explain how communication competence allows you to make connections with the outside world.

Topic: Communication: Making Connections

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Communication allows us to share and create meaning through human symbolic interaction. Discuss human symbolic interaction and why it is central to the study of communication.

Learning Objective: 1.2 Define communication.

Topic: What Is Communication?

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Briefly define ethics. Relate the study of ethics to communication.

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Universally, the study of changes in population trends and characteristics is called demography. Recent demographic trends indicate that the world in general, and the United States in particular, is experiencing rapid demographic changes. What are some of these demographic trends and how will they affect communication in the future?

Learning Objective: 1.3 Identify four reasons for studying communication.

Topic: Why Should We Study Communication?

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Explain why communication is a process.

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts

1. Discuss communication as a transaction, and provide a specific example that demonstrates this concept.

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. Describe a scenario in which the communication that occurs is both intentional and unintentional. Explain the difference between these types of messages.

Learning Objective: 1.4 Explain the fundamental principles of communication.

Topic: Principles of Communication

Difficulty Level: Moderate

Skill Level: Apply What You Know

1. List and briefly define the eight basic components of communication identified in the text.

Learning Objective: 1.5 Define the essential components in the communication process.

Topic: Essential Components of Communication

Difficulty Level: Easy

Skill Level: Remember the Facts

1. Compare public communication and mass communication. Discuss their differences, and provide an example of each type that you have experienced.

Learning Objective: 1.6 Differentiate the various types of communication: intrapersonal, interpersonal (including group), public, mass, and communication via social media.

Topic: Types of Communication

Difficulty Level: Difficult

Skill Level: Analyze It

1. Discuss how social media use has supported the communication myth that quantity means quality.

Learning Objective: 1.7 Summarize five common myths about communication.

Topic: Misconceptions about Communication

Difficulty Level: Moderate

Skill Level: Understand the Concepts