Ch.1 Jacobs Operations and Supply Chain Management Exam Prep - Supply Chain Management Core 5e Complete Test Bank by F. Robert Jacobs. DOCX document preview.
Operations and Supply Chain Management: The Core, 5e (Jacobs)
Chapter 1 Operations and Supply Chain Management
1) Efficiency means doing the right things to create the most value for the company.
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
2) Effectiveness means doing the right things to create the most value for the company.
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
3) A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Analyze
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
4) A worker can be efficient without being effective.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
5) A process can be effective without being efficient.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
6) Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
7) The term "value" refers to the relationship between quality and the price paid by the consumer.
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
8) Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Analyze
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
9) Central to the concept of operations strategy are the concepts of operations focus and trade-offs.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
10) OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
11) OSCM is a functional field of business with clear line management responsibilities.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
12) The supply network as can be thought of as a pipeline through which cash, material, and information flows.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
13) Supply networks cannot be constructed for every product or service.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
14) "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
15) "Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
16) "Supply Chain" includes only inbound freight and inventory.
Difficulty: 2 Medium
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
17) It is critical that a sustainable strategy meet the needs of shareholders and employees. It is also highly desirable that it preserves the environment.
Difficulty: 2 Medium
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
18) Planning is where a firm must determine how anticipated demand will be met with available resources.
Difficulty: 1 Easy
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
19) Although planning involves determining how the various supply chain processes (sourcing, making, delivering, and returning) will be met, planning itself is not considered a supply chain process.
Difficulty: 1 Easy
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
20) The supply chain processes mentioned in the textbook are: planning, sourcing, delivering, and returning.
Difficulty: 1 Easy
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
21) All managers should understand the basic principles that guide the design of transformation processes.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
22) Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
23) Internet technology has made the sharing of reliable real-time information expensive.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
24) Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on Operations and Supply Chain Management.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
25) Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
26) Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.
Difficulty: 2 Medium
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
27) A major aspect of planning involves developing a set of metrics to monitor the supply chain.
Difficulty: 1 Easy
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
28) Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.
Difficulty: 1 Easy
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
29) Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.
Difficulty: 1 Easy
Topic: Operations and Supply Chain Processes
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
30) Services are intangible processes that cannot be weighed or measured.
Difficulty: 1 Easy
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
31) Service innovations can be patented.
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
32) Services are homogeneous.
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
33) Services are defined and evaluated as a package of features that affect the five senses.
Difficulty: 1 Easy
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
34) Automobiles and appliances are classified as "pure goods."
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
35) Core service providers integrate tangible goods into their product.
Difficulty: 1 Easy
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
36) "Product-service bundling" refers to a company building service activities into its product offerings for its customers.
Difficulty: 1 Easy
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
37) In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.
Difficulty: 1 Easy
Topic: Careers in Operations and Supply Chain Management
Learning Objective: 01-03 Know the potential career opportunities in operations and supply chain management.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
38) A bank branch manager position is not an OSCM-type of job.
Difficulty: 2 Medium
Topic: Careers in Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
39) A supply chain manager is an OSCM job while a purchasing manager is not.
Difficulty: 2 Medium
Topic: Careers in Operations and Supply Chain Management
Learning Objective: 01-03 Know the potential career opportunities in operations and supply chain management.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
40) Just in time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
41) Lean manufacturing refers to just in time production coupled with total quality control.
Difficulty: 2 Medium
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
42) The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.
Difficulty: 2 Medium
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
43) The approach that advocates making revolutionary changes as opposed to evolutionary changes is called creation theory.
Difficulty: 2 Medium
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
44) The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
45) Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
46) The "triple bottom line" relates to the economic, employee, and environmental impact of a firm's strategy.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
47) Sustainability is the ability to maintain profits in a system.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
48) Raising senior management awareness of OSCM as a competitive weapon is not an important issue.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
49) Green and black belt programs teach six-sigma quality tools to managers at many corporations.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
50) The central idea of supply chain management is to apply a total system approach to managing the flow of information, materials, and services from raw material suppliers through factories and warehouses to the end customer.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
51) The term "electronic commerce" refers to the buying and selling of electronic products and devices.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
52) The term "electronic commerce" refers to the use of the internet as an essential element of business activity.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
53) "Business Analytics" involves the analysis of data through a unique combination of linear programming, game theory, and queuing theory to better solve business problems.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
54) The mathematical results of Business Analytics are used to automate decision making and eliminate the decision maker.
Difficulty: 1 Easy
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
55) Operations and supply chain strategy are not important issues to investors who tend to focus on growth, dividends, and earnings per share.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
56) Investors pay close attention to efficiency and productivity measures like net income per employee because they are interested in how well the firm manages its workforce relations.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
57) During a recession, efficient firms often have an opportunity to increase market share while maintaining profitability.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
58) Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
59) One reason for studying operations and supply chain management (OSCM) is which of the following?
A) OSCM is essential for understanding organizational behavior
B) Most business graduates do OSCM work regardless of their job title
C) All managers should understand the basic principles that guide the design of transformation processes.
D) OSCM is a required course in all business degree programs
E) OSCM is the most rigorous business discipline
Difficulty: 1 Easy
Topic: What is Operations and Supply Chain Management?
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
60) The Goods–Services Continuum consists of which set of the following categories?
A) No goods, some goods, even mix, some service, no service
B) Pure goods, core goods, core services, pure services
C) No service, some service, good service, excellent service
D) Self-service, help desk service, face-to-face service, service-with-a-smile
E) None of these
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
61) Which of the following are defined as core goods?
A) Chemicals
B) Airlines
C) Data storage systems
D) Hotels
E) None of these
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
62) Current issues in OSCM do not include:
A) Coordinating relationships between organizations
B) Making senior management aware that OSCM can be a competitive weapon
C) Managing customer touch points
D) Increasing global supply chain employment
Difficulty: 2 Medium
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
63) Which of the following are not listed in the text as jobs in OSCM?
A) Department store manager
B) Project manager
C) Hospital administrator
D) Data Center manager
E) Call center manager
Difficulty: 2 Medium
Topic: Careers in Operations and Supply Chain Management
Learning Objective: 01-03 Know the potential career opportunities in operations and supply chain management.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
64) Which of the following is not a characteristic that distinguishes services from goods?
A) Service jobs are unskilled
B) A service is intangible
C) Services are perishable
D) Services are heterogeneous
E) None of these
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
65) Which of the following is not a way that operations and supply processes are categorized?
A) Planning
B) Returning
C) Delivering
D) Selecting
E) Making
Difficulty: 2 Medium
Topic: Operations and Supply Chain Processes
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
66) One of the "package of features" that make up a service is:
A) Appearance
B) Facilitating goods
C) Packaging
D) Cost
E) Implied use
Difficulty: 2 Medium
Topic: Differences between Services and Goods
Learning Objective: 01-04 Recognize the major concepts that define the operations and supply chain management field.
Bloom's: Apply
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
67) Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?
A) Inventory turnover
B) Revenue per employee
C) Receivable turnover
D) Earnings per share
E) Asset turnover
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
68) Which of the following is a measure of operations and supply management efficiency used by Wall Street?
A) Dividend payout ratio
B) Current ratio
C) Receivables turnover
D) Earnings per share growth
E) Financial leverage
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value; Historical Development of Operations and Supply Chain Management
Learning Objective: 01-02 Evaluate the efficiency of the firm.; 01-04 Recognize the major concepts that define the operations and supply chain management field.; 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember; Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
69) Managing customer touch points becomes a concern under current issues in OCSM when
A) complaints arise about shaking hands with customers in cultures that is frowned upon.
B) firms striving to become superefficient begin to scrimp on staffing and training customer support personnel.
C) a firm has a workforce trained in specifically diverse situations and the correct level of service may be hard to discern.
D) firms market global products.
E) senior executives fail to recognize the contribution OCSM can make to their success.
Difficulty: 2 Medium
Topic: Historical Development of Operations and Supply Chain Management
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Remember
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
70) When considering the concept of value, how is quality defined?
A) By the price of the product
B) By the producer's reputation in the industry
C) By the weight of the product
D) By the attractiveness of the product considering its features and durability
E) By the product's uniqueness relative to other similar products
Difficulty: 1 Easy
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-01 Identify the elements of operations and supply chain management (OSCM).
Bloom's: Understand
AACSB: Reflective Thinking
Accessibility: Keyboard Navigation
71) All other things remaining the same, if the revenue or sales decreases, asset turnover ratio will
A) Decrease
B) Increase
C) Stay the same
D) Will decrease, but the amount of change will depend on the profit margin
E) Decrease and Will decrease, but the amount of change will depend on the profit margin
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Analyze
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
72) Which of the following is the most appropriate regarding Inventory turnover?
- Inventory turnover increases as average inventory decreases, while other things remain the same.
- Inventory turnover is an efficiency measure.
- Inventory turnover is unaffected by changes in annual sales.
A) Choice A
B) Choice B
C) Choice C
D) Choice A and B only.
E) Choice A, B and C will hold.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Analyze
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
73) Identify the most appropriate answer regarding Cash conversion cycle.
- Is also known as cash-to-cash cycle.
- Cash conversion cycle goes down if payable period goes up.
- Cash conversion cycle goes up if average inventory goes up.
A) Choice A
B) Choice B
C) Choice C
D) Choice A and B are correct.
E) Choice A, B and C are all correct.
Difficulty: 2 Medium
Topic: Efficiency, Effectiveness, and Value
Learning Objective: 01-02 Evaluate the efficiency of the firm.
Bloom's: Analyze
AACSB: Analytical Thinking
Accessibility: Keyboard Navigation
Document Information
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Supply Chain Management Core 5e Complete Test Bank
By F. Robert Jacobs