Becoming A Better Listener Ch.4 Test Questions & Answers 11e

CHAPTER 4 Test Bank

Multiple-Choice Questions

4.1. Audience members have the ultimate authority over the message because they decide whether the ideas expressed convey passion, whether or not the message is compelling enough to share with others, and whether the arguments are well supported. In other words, listeners have _____.

a. attitude

b. power

c. bias

d. dynamism

Chapter: 04

Module: 4.1

Learning Objective: LO 4.1 Appreciate your power as a listener.

Topic: Your Power as a Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.2. What should you NOT do when taking notes during a speech or lecture?

a. come prepared with paper and pen or pencil

b. review, correct, and complete notes the day taken

c. be alert for signal words

d. write down every word you hear

Chapter: 04

Module: 4.1

Learning Objective: LO 4.1 Appreciate your power as a listener.

Topic: Your Power as a Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.3. Getting up and closing a window or door because you are having trouble hearing would be the best way to handle what barrier to listening?

a. physical noise

b. flawed message

c. inattention

d. semantic overload

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.4. Speakers who talk too slowly, which gives listeners a chance to think about something else, may contribute to which barrier to effective listening?

a. flawed messages

b. inattention

c. physical noise

d. personal bias

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.5. If you are listening to a speech on the Cherokee Tribal Council and your mind drifts off to driving your Jeep Cherokee in the mud, you have succumbed to what common cause of inattention?

a. presentation problems

b. personal concerns

c. chance association with words

d. listening burnout

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Apply What You Know

4.6. Thinking about the date you have after class rather than listening to your instructor represents what common cause of inattention?

a. presentation problems

b. personal concerns

c. physical noise

d. listening burnout

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.7. When John heard the speaker refer to a disputed piece of legislation as “fascism,” he became so agitated and angry that he failed to listen to the rest of the speech constructively. John has succumbed to what common barrier to effective listening?

a. inattention

b. personal burnout

c. physical noise

d. trigger words

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Apply What You Know

4.8. What is the first step in overcoming a bias?

a. recognizing you have one

b. taking a critical inventory

c. performing a perception check

d. listening for content

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.9. Jeff believes the federal government needs to cut spending, yet he refuses to consider a proposal to cut spending because it is supported by members of the “other party.” What barrier to effective listening does Jeff’s behavior reflect?

a. personal bias

b. chance associations

c. inattention

d. flawed messages

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Apply What You Know

4.10. Some listeners only listen for the main facts of a speech and pay no attention to the overall point the speaker is trying to make. This is an example of which barrier to effective listening?

a. inattention

b. chance associations

c. personal bias

d. bad listening habits

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.11. What form of listening is particularly important to protect us from the designs of dishonest speakers?

a. constructive

b. empathic

c. critical

d. comprehensive

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.12. While Jenna didn’t agree with everything the speaker had to say, she still enjoyed listening to his presentation because of the engaging quality of his voice. What type of listening does this represent?

a. empathic

b. appreciative

c. critical

d. comprehensive

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Apply What You Know

4.13. Which of the following accurately describes empathic listening?

a. putting yourself in the speaker’s shoes

b. finding the joy in what is being said

c. focusing on the message, not the speaker

d. understanding the overall message

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.14. Listening that focuses on understanding a speaker’s overall message by concentrating and blocking out distractions is called _____ listening.

a. appreciative

b. empathic

c. critical

d. comprehensive

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.15. What is the characteristic of evidence that directly connects to the issues being discussed?

a. relevance

b. remittance

c. recency

d. reliability

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.16. In arguing against the use of government surveillance, Sean pointed to how insurance companies frequently spy on clients in personal injury cases. Which of the following critical standards of effective evidence use has Sean violated?

a. reliability

b. representativeness

c. recency

d. relevance

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Apply What You Know

4.17. During the 2016 presidential campaign, news about the nominees changed rapidly and the media had to make sure they had the most up-to-date information available before reporting to the public. Which of the four Rs of supporting a claim does this demonstrate?

a. reliability

b. representativeness

c. recency

d. relevancy

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Apply What You Know

4.18. When the group leader asked why Angela was late for the meeting, Jordan said, “She has a long drive to work, and probably got stuck in traffic.” Jordan’s suggestion is an example of a(n) _____.

a. fact

b. inference

c. bias

d. attitude

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Apply What You Know

4.19. _____ are verifiable pieces of information that can be confirmed by experts or independent observation.

a. Inferences

b. Beliefs

c. Opinions

d. Facts

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Easy

Skill: Remember the Facts

4.20. As the speaker discussed the necessity of using only high-tech fitness machines, Bailey realized that he was probably only saying this because he was a sales rep for the company that sold the machines. Bailey is practicing the art of _____ listening as she evaluates the message she hears.

a. appreciative

b. critical

c. empathic

d. primary

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Apply What You Know

4.21. Public figures who appeal to our deepest fears and prejudices without regard to facts or careful reasoning are referred to as _____.

a. tyrants

b. demagogues

c. dictators

d. oligarchs

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.22. Critical listening emphasizes which of the following?

a. Did the speaker mean well?

b. Was the speaker pleasant to listen to?

c. Were there any outside distractions?

d. Were credible sources cited?

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.23. As she listened to a presentation, Maria was impressed by the way the speaker clearly distinguished each main point with carefully thought out transitions. Which aspect of the speech was Maria considering?

a. support

b. research

c. structure

d. substance

Chapter: 04

Module: 4.4

Learning Objective: LO 4.4 Identify effective aspects of speeches as you listen.

Topic: Guidelines for Listening to Speeches

Difficulty: Moderate

Skill: Understand the Concepts

4.24. Which of the following is an appropriate guideline for being an ethical listener and providing an oral critique?

a. prejudge a speech if you disagree with the topic

b. emphasize only the strengths of the speech

c. put aside prejudices based on differences

d. welcome any distractions to listening

Chapter: 04

Module: 4.5

Learning Objective: LO 4.5 Become a more ethical listener.

Topic: Your Ethical Responsibilities as a Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.25. What is considered the Golden Rule of listening?

a. Two types of listening are better than one.

b. When life gives you lemons, listen.

c. Money can’t buy listening.

d. Listen to others as we would have them listen to us.

Chapter: 04

Module: 4.5

Learning Objective: LO 4.5 Become a more ethical listener.

Topic: Your Ethical Responsibilities as a Listener

Difficulty: Moderate

Skill: Understand the Concepts

True-False Questions

4.26. Preoccupation with personal concerns is a common barrier to effective listening.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.27. Listening just for the facts is a form of ineffective listening.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.28. Listeners’ attitudes toward a topic rarely affect their ability to listen.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.29. Trigger words typically make it easier for a person to listen more effectively.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.30. One way to counteract the listening barrier of inattention is to put away personal devices such as cell phones and laptops.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.31. Hearing is the physical process in which sound waves affect our eardrums and create sound.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Easy

Skill: Remember the Facts

4.32. Comprehensive listening involves actively seeking constructive applications of the messages one hears.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.33. Empathic listening involves critical evaluation of a message’s truth value.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.34. A listener who analyzes and evaluates a message’s content is defined as a critical listener.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.35. Opinions offer personal judgments, whereas inferences represent independently verifiable units of information.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

FILL-IN-THE BLANK Questions

4.36. The most obvious source of _____ for a listener is that he or she is the ultimate arbiter of a public speaking message.

Chapter: 04

Module: 4.1

Learning Objective: LO 4.1 Appreciate your power as a listener.

Topic: Your Power as a Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.37. A loud air conditioning unit that prevents the audience from properly hearing the speaker is an example of _____, which is a barrier to effective listening.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.38. The words “freedom” and “terrorism” are examples of _____ words that can arouse powerful feelings and might interfere with a person’s ability to listen.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.39. An audience member who finds it difficult to listen to the speaker because he or she didn’t eat breakfast and can only think about what to have for lunch demonstrates the concept of _____.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Understand the Concepts

4.40. The listening process requires a person to attend to the message, interpret the message, evaluate the message, and _____ the message.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Easy

Skill: Remember the Facts

4.41. When we use _____ listening, we take the time to understand and experience the speaker’s perspective on the topic.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.42. When a listener uses _____ listening skills, he or she accepts nothing at face value and demands the use of evidence to verify the message.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.43. Of the four Rs, evidence is considered _____ when it can be confirmed by reputable and independent sources.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.44. A(n) _____ includes personal evaluations or judgments that are based on facts and inferences.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Easy

Skill: Remember the Facts

4.45. By setting aside prejudices and avoiding prejudging of a speech because you do not respect the speaker, you are behaving as a(n) _____ speaker.

Chapter: 04

Module: 4.5

Learning Objective: LO 4.5 Become a more ethical listener.

Topic: Your Ethical Responsibilities as a Listener

Difficulty: Moderate

Skill: Understand the Concepts

Short-Answer/Essay Questions

4.46. Discuss two barriers to effective listening. Provide examples.

Chapter: 04

Module: 4.2

Learning Objective: LO 4.2 Overcome some basic, common barriers to listening.

Topic: Overcoming Barriers to Effective Listening

Difficulty: Moderate

Skill: Apply What You Know

4.47. Discuss two different types of listening. Provide examples.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Apply What You Know

4.48. Why is critical listening important? Discuss the four Rs that critical listeners can use to verify the adequacy of supporting information.

Chapter: 04

Module: 4.3

Learning Objective: LO 4.3 Become a more effective and critical listener.

Topic: Becoming a Better Listener

Difficulty: Moderate

Skill: Understand the Concepts

4.49. Describe three aspects of a speech you can identify when assessing the qualities of the speech. Provide examples of questions you would ask to make your assessment.

Chapter: 04

Module: 4.4

Learning Objective: LO 4.4 Identify effective aspects of speeches as you listen.

Topic: Guidelines for Listening to Speeches

Difficulty: Moderate

Skill: Apply What You Know

4.50. Discuss two responsibilities or guidelines for ethical listening. Provide examples.

Chapter: 04

Module: 4.5

Learning Objective: LO 4.5 Become a more ethical listener.

Topic: Your Ethical Responsibilities as a Listener

Difficulty: Moderate

Skill: Understand the Concepts