Acquiring Information Systems And – Chapter 11 + Exam Prep

Chapter 11

Acquiring Information Systems and Applications

Question Type: True False

1) Organizations typically move slowly to acquire new information technologies due to the risks involved.

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: Opening Case: GE Healthcare Switches from Systems Development Life 0Cycle to Agile

Difficulty: Easy

2) The application portfolio in an organization is a set of recommended applications resulting from the planning and justification process in application development.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

3) The IT infrastructure delineates the way an organization’s information resources should be used to accomplish its mission.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

4) IT architecture focuses only on the technical aspects of information resources.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

5) The IS operational plan is a set of projects that will be executed by the IS department and by functional area managers.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

6) Costs are harder to quantify than benefits.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

7) The return on investment (ROI) method of cost-benefit analysis measures the effectiveness of management in generating profits with its available assets.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

8) The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

9) Insourcing application development is usually less time consuming and less expensive than buying or leasing.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

10) Software rental is a method of delivering software in which a vendor hosts the applications and customers use them over a network, typically the Internet.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

11) Open-source applications are basically the same as a proprietary application except for licensing, payment, and support.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

12) The earlier in the development process that errors are detected, the less expensive they are to correct.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

13) The SDLC is relatively inflexible.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

14) The SDLC encourages changes to user requirements once they have been established.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

15) Technical feasibility determines if the project is an acceptable financial risk and if the organization can afford the expense and time needed to complete the project.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

16) Systems analysis describes how a system will solve the business problem, and systems design describes what the system must do to accomplish the task.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

17) Adding functions after a project has been initiated is called scope creep.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

18) In a direct conversion, the new system is turned on, and the old system is turned off at a later time.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

19) Pilot conversion is the process in which the new system is introduced in one part of the organization.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

20) Systems maintenance includes debugging and updating a system.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

21) Maintenance ends when the new system is implemented and has run long enough for a systems audit.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

22) Prototyping allows the users to clarify their information requirements as they use the prototype.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

23) Joint application design is used to collect user requirements.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

24) With agile development, a company develops only what it needs right now to be successful.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

25) A key principle of the scrum approach for agile development is that users cannot change their minds during a project.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

26) Object-oriented development focuses on properties and operations.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

27) Outsourcing is the use of outside contractors or external organizations to acquire IT services.

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Easy

28) The most difficult task in evaluating a vendor and a software package is to determine the vendor’s financial health and “staying power.”

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Medium

29) A request for proposal (RFP) is sent to potential customers.

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Easy

30) A service-level agreement (SLA) outlines how work is divided between the company and its vendors.

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Medium

31) System development is easy if done properly.

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: Opening Case

Difficulty: Easy

32) Acquiring a new information system for a small organization is always a shorter process than for a large organization.

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: IT’s About Small Business: Anniston Orthopaedics and Greenway Medical Technologies

Difficulty: Medium

33) The IT architecture is an absolute constraint on future development efforts.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: Planning for and Justifying IT Applications

Difficulty: Medium

34) Open-source software needs to be licensed, paid for, and supported just like proprietary software.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: Strategies for Acquiring IT Applications

Difficulty: Easy

35) ICASE provides the link between upper CASE and lower CASE tools.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Easy

36) Prototyping and RAD are the same.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Medium

37) You should always specific exactly what you are paying for when you are negotiating a contract with a vendor.

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: Vendor and Software Selection

Difficulty: Easy

38) The WestJet conversion to Sabre was successful while JetBlue’s was not.

Learning Objective: Summarize the fundamental concepts and skills related to acquiring information systems and applications.

Section Reference: Closing Case

Difficulty: Easy

Question Type: Multiple Choice

39) The information systems planning process proceeds in which order?

a) Organization mission – organization strategic plan – IS strategic plan – new IT architecture

b) Organization mission – IS strategic plan – organization strategic plan – IS operational plan

c) Organization strategic plan – organization mission – IS strategic plan – new IT architecture

d) IT architecture – IS strategic plan – organization strategic plan – organization mission

e) IS development projects – IS operational plan – new IT architecture – organization mission

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

40) Which of the following is not a part of the typical IS operational plan?

a) The mission of the IS function

b) The organizational mission

c) The IT architecture

d) The application portfolio

e) The IS function’s estimate of its goals

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

41) Evaluating the benefits of IT projects is more complex than evaluating their costs for all of the following reasons except:

a) Benefits are harder than costs to quantify.

b) Benefits tend to be more tangible than costs.

c) IT can be used for several different purposes.

d) The probability of obtaining a return from an IT investment is based on the probability of implementation success.

e) The proposed system may be “cutting edge.”

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

42) A company’s IT application portfolio is

a) A list of existing application the company owns.

b) A list of applications that need to be updated.

c) A list of applications that need to be removed.

d) A list of applications that need to be replaced.

e) A list of application to be added or modified.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

43) A company’s IT architecture includes all of the following except:

a) Hardware and software

b) Networks

c) Database management systems

d) The members of the IT staff

e) How IT decisions will be made

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Easy

44) Which of the following statements about determining the costs and benefits of IT investments is false?

a) Some costs are fixed.

b) Costs do not end when the system is installed.

c) Many IT projects end up being over budget.

d) Benefits are hard to quantify because implementing new technology could be used for multiple purposes.

e) Benefits are hard to quantify because they are tangible.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

45) Which of the following is not an advantage of the buy option for acquiring IS applications?

a) Few types of off-the-shelf software are available, thus limiting confusion.

b) The software can be tried out.

c) The buy option saves time.

d) The company will know what it is getting.

e) All of these

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

46) Which of the following are disadvantages of the buy option for acquiring IS applications?

a) The software may not exactly meet the company’s needs.

b) The software may be impossible to modify.

c) The company will not have control over software improvements.

d) The software may not integrate with existing systems.

e) All of these

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

47) Which of the following systems acquisition methods saves the company’s time, enables the company to select software that has been used for similar problems in other organizations, and allows the company to try out the software?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) Buy option

e) Object-oriented development

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

48) Which of the following systems acquisition methods can result in a company’s acquiring software that is controlled by another company, may be difficult to enhance or modify, and may not support the desired business processes?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) Buy option

e) Component-based development

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

49) Which of the following systems acquisition methods requires staff to systematically go through every step in the development process and has a lower probability of missing important user requirements?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) External acquisition

e) Object-oriented development

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

50) Which of the following systems acquisition methods is time consuming, costly, and may produce excessive documentation?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) External acquisition

e) Object-oriented development

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

51) _____ is a method of delivering software in which a vendor hosts the applications and customers access these applications over the Internet.

a) Software-as-a-Service

b) Prototyping

c) Leasing the application

d) Service-oriented architecture

e) The buy option

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Easy

52) Which of the following statements is false?

a) Companies that use Software-as-a-Service are running applications on the vendor’s hardware.

b) Application service providers are similar to Software-as-a-Service providers.

c) Companies that purchase open-source software cannot modify it.

d) Outsourcing refers to acquiring IT applications from outside contractors.

e) Insourcing refers to building IT applications in-house.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Medium

53) Place the stages of the systems development life cycle in order:

a) Investigation – analysis – design – programming/testing – implementation – operation/maintenance

b) Investigation – design – analysis – programming/testing – implementation – operation/maintenance

c) Analysis – design – investigation – operation/maintenance – programming/testing – implementation

d) Investigation – analysis – design – programming/testing – operation/maintenance – implementation

e) Investigation – implementation – analysis – programming/testing – design – operation/maintenance

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

54) The _____ that changes are made in the systems development life cycle, the _____ expensive these changes become.

a) Sooner, less

b) Later, less

c) More frequently, more

d) More extensively, more

e) Sooner, more

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

55) _____ feasibility determines if the project is an acceptable financial risk and if the organization can afford the expense and time needed to complete the project.

a) Technical

b) Economic

c) Organizational

d) Behavioral

e) Time

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

56) _____ feasibility addresses the human issues of an information systems project.

a) Technical

b) Economic

c) Organizational

d) Behavioral

e) Time

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

57) _____ feasibility concerns a firm’s policies and politics, power structures, and business relationships.

a) Technical

b) Economic

c) Organizational

d) Behavioral

e) Time

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

58) Which of the following is not a part of systems analysis?

a) Defining the business problem

b) Identifying the causes of, and solutions to, the business problem

c) Identifying the information requirements that the solution must satisfy

d) Identifying the technical specifications of the solution

e) Gathering information about the existing system

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

59) In the traditional systems development life cycle, users:

a) Are important and ongoing members of the development team throughout the life of the project.

b) Are important only in the testing phases of the project.

c) Have no input.

d) Are important only in the maintenance phase of the project.

e) Provide information requirements.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

60) The deliverable of the systems design stage is:

a) User requirements.

b) Technical system specifications.

c) The prototype.

d) The source code.

e) A working application.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

61) Systems design answers the question, _____:

a) How will the information system resolve the business problem?

b) How much will the information system cost?

c) What is the problem the information system must address?

d) Who will benefit from use of the information system being developed?

e) What is the effective operational life of the system?

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

62) When users ask for added functionality during a systems development project, this is called:

a) User-defined software.

b) Scope creep.

c) Bloatware.

d) An out-of-control project.

e) A runaway project.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

63) Which of the following statements about scope creep is true?

a) Scope creep is relatively cheap, regardless of when it occurs in a project.

b) Because scope creep is relatively cheap, successful project managers allow it.

c) Because scope creep is expensive, successful project managers will not allow it.

d) Because scope creep is expensive, successful project managers limit it.

e) Scope creep means that user requirements are being successfully taken care of.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

64) In the _____ stage of the systems development life cycle, the design specifications are translated into computer code.

a) Systems analysis

b) Programming

c) Systems design

d) Prototyping

e) Feasibility study

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

65) ________ conversion is the riskiest type of conversion process.

a) Parallel

b) Direct

c) Pilot

d) Phased

e) They all have equal risk.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

66) A firm shuts down its old COBOL legacy system and immediately starts up its new PeopleSoft ERP system. This process is called __________ conversion.

a) Phased

b) Direct

c) Parallel

d) Pilot

e) Timely

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

67) A firm implements a new information system in one of its plants, assesses the new system’s performance, and then implements the new system in its other plants. This is an example of __________ conversion.

a) Phased

b) Direct

c) Parallel

d) Pilot

e) Timely

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

68) As systems age, maintenance costs _____.

a) Decrease

b) Increase

c) Remain the same

d) Are negligible

e) Are not considered

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Easy

69) Which of the following systems acquisition methods helps clarify user requirements, promotes genuine user participation, and may produce part of the final system?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) External acquisition

e) Component-based development

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

70) Which of the following systems acquisition methods may encourage inadequate problem analysis, is not practical with large numbers of users, and may result in a company’s purchasing a lower-quality system?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) External acquisition

e) Component-based development

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

71) When systems are created rapidly, without a formal development methodology:

a) End users can take over the work of MIS analysts.

b) The organization quickly outgrows the new system.

c) Hardware, software, and quality standards are less important.

d) Testing and documentation may be inadequate.

e) The organization saves money.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

72) As an MIS analyst, you have decided to use a prototyping methodology for a small, Web-based design project. What is the order of steps that you will follow in the project?

a) Develop the prototype; use the prototype; revise and enhance the prototype.

b) Identify user requirements; develop the prototype; use the prototype; revise and enhance the prototype.

c) Develop the prototype; identify user requirements; use the prototype; revise and enhance the prototype.

d) Identify user requirements; develop solutions; select the best prototype; implement the prototype.

e) Identify user requirements; develop the prototype; revise and enhance the prototype.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

73) The _____ approach to systems development is a group-based tool for collecting user requirements.

a) Integrated computer-assisted software engineering

b) Joint application design

c) Rapid application development

d) Prototyping

e) Systems development life cycle

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

74) Which of the following is not an advantage of the joint application design approach to systems development?

a) It involves fewer users in the development process.

b) It saves time.

c) It results in greater user acceptance of the new system.

d) It can produce a higher-quality system.

e) It provides for greater user participation in the definition of the requirements.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

75) Agile development

a) Takes a long time.

b) Requires little user input.

c) Delivers functionality in rapid interactions.

d) Focuses on all required functionality at each step of the way.

e) Uses the scrum approach to design the system.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

76) _____ is a software development methodology that delivers functionality in rapid iterations, usually measured in weeks.

a) Agile development

b) Prototyping

c) The systems development life cycle

d) Joint application development

e) Component-based development

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

77) Object-oriented development

a) Is similar to traditional development approaches.

b) Focuses on the original task to be handled.

c) Focuses on the processes that must be modeled to perform that task.

d) Focuses on data.

e) Identifies the subjects of the new system.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

78) Which of the following systems acquisition methods may eventually require maintenance assistance from the IT department, can produce inadequate documentation, and might result in a company’s acquiring a system with inadequate interfaces to existing systems?

a) Systems development life cycle

b) Prototyping

c) End-user development

d) External acquisition

e) Component-based development

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Easy

79) Which of the following is the most difficult and crucial task in evaluating a vendor and a software package?

a) Identifying potential vendors

b) Determining the evaluation criteria

c) Evaluating vendors and packages

d) Choosing the vendor and package

e) Negotiating a contract

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Medium

80) A _____ is sent to potential vendors inviting them to describe their product and how it would meet the firm’s needs.

a) Prototype

b) Request for proposal

c) Technical specification

d) Request for bid

e) Request for requirements

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Easy

81) _____ specify how work is to be divided between the company and its vendors.

a) Service-level agreements

b) Prototypes

c) User requirements

d) Vendor requirements

e) Feasibility studies

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Easy

82) Refer to Opening Case – GE Healthcare Switches from Waterfall to Agile: Which of the following statements concerning GE Healthcare’s Imaging Solutions’ experience with agile development is not true?

a) Imaging Solution started with a cross-functional team and a pilot project.

b) Because Imaging Solutions operates in a regulated industry, they needed to do more initial planning and testing than they initially thought necessary.

c) They needed to identity cross-team dependencies early in the process.

d) The development teams remained independent.

e) Imaging Solutions had to transform its culture.

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: Opening Case: GE Healthcare Switches from Systems Development Life Cycle to Agile

Difficulty: Medium

83) Refer to IT’s About Business 11.1 -- ShopMyClothes: High Fashion Sales What was the main reason for ShopMyClothes to acquire a new Information Systems?

a) Company had high website development and maintenance costs

b) Their present system was obsolete

c) Competition had better information systems

d) Current Information Systems was not able to integrate with suppliers’ systems

e) Any of the above

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: IT’s About Small Business: 11.1 ShopMyClothes: High Fashion Sales

Difficulty: Medium

84) Refer to IT’s About Business 11.2 – A Disastrous Development Project: Hidden Costs t: Ontario Ministry of Health and Long-Term Care hired CGI to development of a diabetes registry, aimed at

recording and tracking information about Ontarians with diabetes. This arrangement is called ____________.

a) Insourcing

b) Outsourcing

c) Offshoring

d) Hiring part-time employees

e) SaaS

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: IT’s About Business: 11.2 A Disastrous Development Project

Difficulty: Medium

85) Refer IT’s About Business 11.3 – Presto Card Scope Creep and Cost Escalation: Which of the following statements concerning the contract Metrolinx with consultants Accenture?

a) Metrolinx outsourced its entire IT function to Accenture.

b) Accenture was to deploy new applications to improve services to Ontario residents.

c) To develop and operate a magnetic stripe card fare payment system d) Many of the problems cited were network and telephone problems.

e) Metrolinx did not provide very strong oversight of Accenture.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: IT’s About Business: 11.3 The State of Virginia’s Outsourcing Contract Proves Costly

Difficulty: Medium

86) Refer to Closing Case – A tale of Two Software Upgrades: Both JetBlue and WestJet used which implementation approach when they implemented Sabre Holding’s reservation software?

a) Pilot

b) Piecemeal

c) Direct

d) Parallel

e) Planned

Learning Objective: Summarize the fundamental concepts and skills related to acquiring information systems and applications.

Section Reference: Closing Case: A Tale of Two Software Upgrades

Difficulty: Medium

87) Jennifer is the owner of a start-up boutique that specializes in hard-to-find dress sizes for women. She has been keeping her financial books by using Excel and by hand. She thinks it’s time to buy an accounting package. What question does she need to answer first?

a) How will the accounting package resolve my business problem?

b) How much will the accounting package cost?

c) What is the problem the accounting package must address?

d) Who will benefit from the use of the accounting package?

e) What is the effective operational life of the accounting package?

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

88) Jennifer is the owner of a start-up boutique that specializes in hard-to-find dress sizes for women. She has been keeping her financial books by using Excel and by hand. She researched available accounting packages for a business like hers and has decided on Boutique Accounting. What is the best way for Jennifer to implement Boutique Accounting?

a) Pilot

b) Piecemeal

c) Direct

d) Parallel

e) Any one of these will be fine.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

89) Anna works in the sales organization of a mid-size company. The company is evaluating whether it should replace its existing sales support system. At what stage of the SDLC should Anna expect to participate?

a) Systems analysis

b) Programming

c) Systems design

d) Prototyping

e) Feasibility study

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

90) Ryan works for a small consulting company. They want to do a better job of tracking their clients and the jobs they have bid on and either won or lost. There are no processes in place right now, and all users (consultants and managers) have different ideas. What is the best systems development approach for Ryan’s company?

a) SDLC

b) Prototyping

c) JAD

d) Buy option

e) Object-oriented development

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

91) Anna works in the sales organization of a mid-size company. The company decided to purchase Sales SME that is offered as a SaaS. What would you expect to see in a SLA with the vendors?

a) Price of the software

b) Upgrade prices for the software

c) Whether the software can be changed by Anna’s company

d) Availability guarantees

e) Bug reporting process

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Medium

92) Which of the following was NOT a lesson learned from the GE Healthcare case?

a) Early, frequent user input into the system development process is key.

b) Organizations need the appropriate hardware to support new software.

c) IT “makes or breaks” a company

d) IT impacts competitive advantage

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: Opening Case

Difficulty: Easy

93) When making a decision to purchase software, what is the final stage?

a) Looking at all the options

b) Selecting a software provider

c) Signing a contract

d) Picking the hardware

Learning Objective: Provide a real-world application related to acquiring an information system.

Section Reference: IT’s About Small Business: Anniston Orthopaedics and Greenway Medical Technologies

Difficulty: Medium

94) Which of the following is NOT one of the 3 objectives the IT strategic plan must meet to allow an organization to achieve its goals?

a) Alignment with the strategic plan

b) Clearly defined IT steering committee

c) IS development resources allocated

d) Seamless IT architecture

Learning Objective: LO 11.1 Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: Planning for and Justifying IT Applications

Difficulty: Easy

95) _______________ is the prioritized inventory of present applications and a detailed plan of projects to be developed or continued.

a) Application portfolio

b) Mission

c) Objectives

d) Resource allocation

Learning Objective: LO 11.1 Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: Planning for and Justifying IT Applications

Difficulty: Easy

96) The ___________ the ROI, the better.

a) higher

b) lower

c) more even

d) less even

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Difficulty: Easy

Section Reference: Planning for and Justifying IT Applications

97) ___________ computer coding means the product is off-the-shelf.

a) Custom

b) Customized

c) Developed

d) Prewritten

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: Strategies for Acquiring IT Applications

Difficulty: Easy

98) Which of the following is NOT an advantage of buying software?

a) Control

b) Options

c) Testing

d) User group

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: Strategies for Acquiring IT Applications

Difficulty: Easy

99) ___________ involves relocating operations to places like India and China.

a) Inshoring

b) Nearshoring

c) Offshoring

d) Relocation

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: Strategies for Acquiring IT Applications

Difficulty: Easy

100) Which of the following was NOT a complaint Marin County had with its SAP implementation?

a) Used to train young consultants

b) Didn’t contractually stipulate the desired outcomes

c) Didn’t test the system

d) Paid money for a system that wouldn’t work

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: IT’s About Business: A Disastrous Development Project

Difficulty: Medium

101) Northrup Grumman’s main objective for the Virginia Commonwealth was:

a) Backing up critical databases

b) Controlling the IT infrastructure

c) Creating a disaster recovery plan

d) None of the above was ever an objective

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: IT’s About Business: The State of Virginia’s Outsourcing Contract Proves Costly

Difficulty: Medium

102) Which of the following is the correct order for the SDLC?

a) System analysis, system investigation, system design, programming and testing, implementation, operation and maintenance

b) System analysis, system investigation, system design, implementation, programming and testing, operation and maintenance

c) System investigation, system analysis, system design, programming and testing, implementation, operation and maintenance

d) System investigation, system analysis, system design, implementation, programming and testing, operation and maintenance

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

103) _________ feasibility is the organization’s ability to access the proposed project.

a) Behavioural

b) Economic

c) Organizational

d) Technical

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

104) ___________ involves the translation of a system’s design specification into computer code.

a) Implementation

b) Programming

c) System design

d) Testing

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

105) ____________ conversion introduces components of the new system in stages, until the entire new system is operational.

a) Direct

b) Parallel

c) Phased

d) Pilot

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

106) _________ conversion is the riskiest.

a) Direct

b) Parallel

c) Phased

d) Pilot

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Medium

107) _________ conversion is rarely used today if at all.

a) Direct

b) Parallel

c) Phased

d) Pilot

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Medium

108) _____________ conversion cuts off the old system when the new system is turned on.

a) Direct

b) Parallel

c) Phased

d) Pilot

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

109) ____________ conversion introduces the new system in one part of the organization on a trial basis, when the new system is working properly, it is introduced in other parts of the organization.

a) Direct

b) Parallel

c) Phased

d) Pilot

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

110) _________ continues throughout the life of the system.

a) Debugging

b) Implementation

c) Maintenance

d) Updating

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Medium

111) ___________ is an iterative approach to developing a system.

a) Agile

b) JAD

c) RAD

d) Scrum

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Medium

112) ____________ involves a group meeting of all analysts and users who agree on system requirements.

a) Agile

b) JAD

c) RAD

d) Scrum

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Easy

113) __________ involves systems the only include immediate needs and important items.

a) Agile

b) JAD

c) RAD

d) Scrum

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Easy

114) The scrum approach involves _______-day sprints to create the potential final product.

a) 1

b) 7

c) 15

d) 30

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Easy

115) The __________ represents the business users and any other stakeholders in the project.

a) project owner

b) scrum master

c) scrum team

d) scrum user

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Easy

116) Which of the following is the correct order for vendor and software selection?

1 = choose the vendor and package

2 = determine the evaluation criteria

3 = establish an SLA

4 = evaluate vendors and packages

5 = identify potential vendors

6 = negotiate a contract

a) 2, 5, 4, 1, 6, 3

b) 2, 4, 5, 1, 6, 3

c) 5, 2, 4, 1, 6, 3

d) 5, 4, 2, 1, 6, 3

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: Vendor and Software Selection

Difficulty: Medium

117) ___________ is the first stage in selecting a vendor and software.

a) Determining the evaluation criteria

b) Establishing an SLA

c) Evaluating vendors and packages

d) Identify potential vendors

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: Vendor and Software Selection

Difficulty: Easy

118) An RFP occurs in the _____________ stage of vendor and software selection.

a) choosing the vendor and package

b) determining the evaluation criteria

c) establishing an SLA

d) negotiating a contract

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: Vendor and Software Selection

Difficulty: Easy

119) Which of the following was NOT a reason WestJet and JetBlue switched to the Sabre system?

a) Cost

b) Customer service

c) Flight optimization

d) Scheduling

Learning Objective: Summarize the fundamental concepts and skills related to acquiring information systems and applications.

Section Reference: Closing Case

Difficulty: Easy

Question Type: Essay

120) Differentiate between the IT strategic plan and the IS operational plan.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

121) Contrast the tangible and intangible benefits of a proposed information system.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

122) Why is it so hard to justify an information system?

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: 11.1 Planning for and Justifying IT Applications

Difficulty: Medium

123) Describe the feasibility study of the SDLC, and discuss why this study is so important.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

124) What are the outputs from each of the six steps in the SDLC?

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: 11.3 The Traditional Systems Development Life Cycle

Difficulty: Medium

125) Contrast agile development and the SDLC.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

126) Contrast component-based development and the SDLC.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

127) Compare and contrast the various strategies for acquiring IT applications.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: 11.2 Strategies for Acquiring IT Applications

Difficulty: Hard

128) Compare and contrast rapid application development and joint application design.

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: 11.4 Alternative Methods and Tools for Systems Development

Difficulty: Medium

129) What are application service providers, and how does using ASPs differ from outsourcing?

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Medium

130) How do application service providers differ from Software-as-a-Service vendors?

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Medium

131) Describe the vendor selection process for an information system.

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: 11.5 Vendor and Software Selection

Difficulty: Medium

Question Type: Fill-in-the-Blank

132) The organizational strategic plan states the firm’s overall ___________, the goals that follow from that, and the broad steps necessary to reach these goals.

Learning Objective: Define an IT strategic plan, identify the three objectives it must meet, and describe the four common approaches to cost-benefit analysis.

Section Reference: Planning for and Justifying IT Applications

Difficulty: Medium

133) ______ is using the professional expertise within an organization to develop and maintain its IT systems.

Learning Objective: Discuss the four business decisions that companies must make when they acquire new applications.

Section Reference: Strategies for Acquiring IT Applications

Difficulty: Easy

134) _______________ is caused by adding functions after the project has been initiated.

Learning Objective: Identify the six processes involved in the systems development life cycle, and explain the primary tasks and importance of each process.

Section Reference: The Traditional Systems Development Life Cycle

Difficulty: Easy

135) ________ CASE tools in SDLC automate the early stages of the SDLC

Learning Objective: Describe four alternative development methods and four tools that augment development methods, and identify at least one advantage and one disadvantage of each method and tool.

Section Reference: Alternative Methods and Tools for Systems Development

Difficulty: Easy

136) A ___________ is a document sent to potential vendors to submit a proposal describing their software package and explain how it would meet the company’s needs.

Learning Objective: Analyze the process of vendor and soft ware selection.

Section Reference: Vendor and Software Selection

Difficulty: Easy

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