Relationship Selling 13e Complete Test Bank

Chapter 1 The Life, Times, and Career of the Professional Salesperson
Chapter 2 Ethics First . . . then Customer Relationships
Chapter 3 The Psychology of Selling Why People Buy
Chapter 4 Communication for Relationship Building It's not All Talk
Chapter 5 Sales Knowledge Customers, Products, Technologies
Chapter 6 Prospecting—The Lifeblood of Selling
Chapter 7 Planning the Sales Call is a Must!
Chapter 8 Carefully Select Which Sales Presentation Method to Use
Chapter 9 Begin Your Presentation Strategically
Chapter 10 Elements of a Great Sales Presentation
Chapter 11 Welcome Your Prospect's Objections
Chapter 12 Closing Begins the Relationship
Chapter 13 Service and Follow-Up for Customer Retention
Chapter 14 Time, Territory, and Self-Management Keys to Success